Data Deletion Request
Mahek Broadband customers may request deletion or correction of personal data associated with their broadband customer account.
How to Request Data Deletion
Please email:
Subject:
Privacy / Data Deletion Request
Please include:
- Your Customer ID
- Registered mobile number
- Registered email address, if available
- A short description of the data you want deleted or corrected
For your security, please do not send your password, OTP, UPI PIN, card PIN, CVV, or other confidential authentication information.
Verification
Before processing a deletion request, Mahek Broadband may verify that the request is being made by the customer or an authorized person.
What May Be Deleted
Depending on the request and applicable requirements, data that may be deleted, anonymized, or disconnected from the customer account may include:
- Customer profile information that is no longer required
- Support ticket messages and attachments where deletion is permitted
- Device notification tokens such as Firebase Cloud Messaging (FCM) tokens
- App/session-related information
- Other personal information that is no longer required for providing or supporting the broadband service
Information We May Need to Retain
Certain information may need to be retained where required for legitimate business, legal, regulatory, accounting, taxation, fraud-prevention, or dispute-resolution purposes.
This may include:
- Invoices
- Billing records
- Payment transaction references
- Service and accounting records
- Records required by applicable law or regulatory obligations
Requesting deletion of personal data does not automatically cancel an active Mahek Broadband broadband connection or waive any outstanding billing obligation.
If you also want to cancel your broadband service, please clearly mention this in your request or contact Mahek Broadband customer support separately.
Request Processing
We will review verified deletion requests and process them within a reasonable period, subject to any information we are legally or operationally required to retain.
After processing, we may contact you using your registered contact details to confirm completion or explain any information that must be retained.
Contact
Mahek Broadband
Shop No. 2, Balkrishna Apt,
Musaji Galli Road,
Vasai West – 401201,
Maharashtra, India
Email: support@mahekbroadband.in
Customer Support / WhatsApp: +91 87884 12303
Privacy Policy:
https://mahekbroadband.in/privacy-policy/