Last Updated: 25 August 2026

At Mahek Broadband, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Mahek Broadband collects, uses, stores, shares, and protects information when you use our broadband services, website, customer portal, Android application, payment facilities, support channels, and related services.

This Privacy Policy applies to:

Website: https://mahekbroadband.in/
Customer Portal: https://crm.mahekbroadband.in/
Android Application: Mahek Broadband

By using our services, website, customer portal, or Android application, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect the following information.

Personal and Account Information

We may collect:

• Full name
• Customer ID / account username
• Registered mobile number
• Email address
• Installation and billing address
• Broadband plan and service information
• Account status and service history
• Other customer information required to provide and manage your broadband connection

Billing and Payment Information

When you recharge, renew, or pay for Mahek Broadband services, we may process and retain information such as:

• Plan or recharge selected
• Amount payable or paid
• Payment status
• Transaction reference or payment ID
• Order reference
• Invoice and billing history
• Date and time of payment

Online payments may be processed through third-party payment service providers such as Razorpay.

Mahek Broadband does not store your full credit card, debit card, banking password, UPI PIN, CVV, or other complete payment credentials on our servers. Such payment credentials are handled directly by the applicable payment service provider.

Support and Communication Information

When you contact Mahek Broadband for assistance, we may collect:

• Support ticket details
• Messages and replies
• Complaint or service issue information
• WhatsApp or other support communications
• Images, photographs, screenshots, or attachments that you voluntarily submit for customer support
• Records relating to the resolution of your support request

If you choose to take or select a photograph within the Android application for a support ticket, that image is used only for the support-related purpose for which you submitted it.

Device, App, and Technical Information

When you access our website, customer portal, or Android application, we may collect limited technical information necessary for security, service delivery, troubleshooting, and application functionality, such as:

• IP address
• Device or operating-system information
• App version
• Network or connection-related technical information
• Login/session information
• Technical logs and error information
• Service-related connection identifiers where required for broadband account management

Push Notification Information

The Mahek Broadband Android application uses Firebase Cloud Messaging (FCM) to provide push notifications.

For this purpose, the application may generate and send a Firebase registration token or similar device/app identifier to our systems.

This information may be used to send:

• Recharge or renewal reminders
• Account and plan notifications
• Payment-related updates
• Service-related announcements
• Support-related notifications
• Other important customer communications

You may disable notification permission through your Android device settings. Disabling notifications does not prevent you from using the main functionality of the application.

2. How We Use Your Information

We may use collected information to:

• Create and manage your customer account
• Provide and maintain broadband services
• Display your account, plan, billing, and service information
• Process recharge and broadband service payments
• Generate invoices and maintain payment records
• Provide customer support
• Manage and respond to support tickets
• Send service, billing, renewal, and account notifications
• Authenticate users and protect accounts
• Prevent fraud, misuse, unauthorized access, and security incidents
• Diagnose technical problems
• Maintain and improve our website, portal, Android application, and broadband services
• Meet legal, tax, accounting, regulatory, or contractual requirements

We do not sell or rent your personal information to third parties.

We do not use customer information from the Mahek Broadband Android application for third-party advertising.

3. Firebase and Push Notification Services

The Mahek Broadband Android application uses services provided by Google Firebase, including Firebase Cloud Messaging, to support push notifications and related application functionality.

Firebase may process technical identifiers and device-related information necessary to provide these services.

Such information is processed subject to the privacy and security practices of Google and Firebase.

4. Razorpay and Payment Processing

Mahek Broadband may use Razorpay or other authorized payment service providers to process broadband recharge and service payments.

When you make a payment, certain information may be shared directly with the payment provider as necessary to complete, authenticate, verify, or record the transaction.

Payment providers may process information according to their own privacy policies and legal obligations.

Mahek Broadband generally retains transaction references, payment status, order details, amount, invoice information, and related billing records necessary for customer service, accounting, and legal requirements.

5. Cookies and Local Storage

Our website and customer portal may use cookies and similar technologies to:

• Maintain login sessions
• Remember preferences
• Improve website functionality
• Support security
• Measure or troubleshoot website performance

You may disable cookies through your browser settings; however, certain website or portal features may not function correctly.

The Android application may also store limited preferences and session-related information locally on your device to support login, application settings, and normal app functionality.

6. Sharing of Information

We may share limited information only when reasonably necessary with trusted service providers that assist us in operating our services.

These may include:

• Payment processors such as Razorpay
• Google Firebase for application notifications
• Hosting and technology service providers
• Broadband/network service partners where required for service delivery
• Customer-support or communication service providers where applicable
• Professional advisers, auditors, or service providers where legally or operationally necessary

We require service providers to process information only for legitimate service-related purposes and according to applicable contractual or legal requirements.

We may also disclose information if required by:

• Applicable law
• Court order
• Government or regulatory authority
• Law-enforcement request
• Protection of the rights, property, security, or safety of Mahek Broadband, our customers, or others

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Different information may be retained for different periods depending on:

• Whether your broadband service remains active
• Billing and payment obligations
• Tax and accounting requirements
• Customer-support history
• Dispute resolution
• Fraud and security prevention
• Legal or regulatory requirements

Payment records, invoices, and transaction references may need to be retained even after a customer requests deletion where retention is required for accounting, taxation, legal, or regulatory purposes.

Firebase notification tokens and similar technical identifiers may be retained while necessary to provide notification functionality and may be replaced or removed when they become invalid or are no longer required.

8. Data Security

Mahek Broadband uses reasonable technical and organizational safeguards designed to protect customer information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Unauthorized disclosure
• Destruction

Where applicable, data transmitted between our applications, websites, customer portal, and servers is transmitted using secure network connections such as HTTPS.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Account and Password Security

You are responsible for maintaining the confidentiality of your account credentials.

We recommend that you:

• Keep your password confidential
• Do not share your password with other persons
• Use a strong password
• Log out when using shared devices
• Change your password if you suspect unauthorized access

Mahek Broadband staff will never ask you to disclose your password, UPI PIN, OTP, card PIN, or CVV through phone, WhatsApp, email, or text message.

10. Communications

We may use your registered mobile number, email address, application notifications, SMS, or other available communication channels to send:

• Broadband renewal reminders
• Payment and billing information
• Service-related notifications
• Network/service updates
• Support communications
• Important account notices
• Offers or promotional communications where appropriate

You may request to stop receiving promotional communications by contacting Mahek Broadband support.

Essential account, payment, service, security, or support communications may still be sent where required to provide your broadband service.

11. Your Rights and Choices

Subject to applicable requirements, you may request to:

• Review your personal information
• Correct inaccurate information
• Update your contact details
• Request information about your account
• Request deletion of personal information
• Raise a privacy-related complaint or concern

Some information may not be deleted immediately if Mahek Broadband is required to retain it for billing, accounting, legal, security, fraud-prevention, or regulatory reasons.

12. Data Deletion Requests

Customers may request deletion of their personal information by contacting Mahek Broadband.

You may also submit a data deletion request using our Data Deletion Request page:
https://mahekbroadband.in/data-deletion-request/

Please send your request to:

support@mahekbroadband.in

You may use the subject:

Privacy / Data Deletion Request

To help us verify your request, we may ask for information such as:

• Customer ID
• Registered mobile number
• Registered email address

Please never send your password, OTP, UPI PIN, CVV, or other confidential authentication information as part of a deletion request.

Customer accounts are created and managed as part of the customer’s broadband service relationship with Mahek Broadband. A request to delete personal information does not automatically cancel an active broadband connection or outstanding billing obligation unless service cancellation is also separately requested and processed.

13. Third-Party Websites and Services

Our website, customer portal, or Android application may contain links to external services such as:

• Payment gateways
• WhatsApp
• Google/Firebase services
• Other external websites or applications

Mahek Broadband is not responsible for the privacy practices of independent third-party services. You should review their applicable privacy policies where necessary.

14. Children’s Privacy

Mahek Broadband’s customer portal and Android application are intended for customers managing broadband services and are not specifically directed toward children.

We do not knowingly design these services for the collection of personal information from children for advertising or similar purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to the Android application or customer portal
• New service providers or technologies
• Security improvements
• Legal or regulatory requirements

The updated Privacy Policy will be published on this page with a revised Last Updated date.

16. Contact Us

For privacy questions, account-related concerns, corrections, or data deletion requests, contact:

Mahek Broadband
Shop No. 2, Balkrishna Apt,
Musaji Galli Road,
Vasai West – 401201, Maharashtra, India

Email: support@mahekbroadband.in

Customer Support / WhatsApp: +91 87884 12303

Landline: 022 6971 8061
(Keep this line only if this number is currently active.)

Website: https://mahekbroadband.in/