❓ What Internet Plans Does Mahek Broadband Offer?
Mahek Broadband offers four categories of high-speed fiber internet and entertainment plans designed
for both residential and commercial users.
All our plans include unlimited data, stable fiber connectivity, and 24×7 support across Vasai West (401201
/ 401207).
⚡ 1. Regular Unlimited Internet Plans
These are our standard home broadband plans — perfect for everyday browsing, streaming, gaming, and
work-from-home needs.
Speed 1 Month 3 Month 6 + 1 Month 12 + 2 Month
25 Mbps ₹400 ₹1200 ₹2300 ₹4500
35 Mbps ₹500 ₹1450 ₹3000 ₹5000
50 Mbps ₹750 ₹2200 ₹4400 ₹6300
60 Mbps ₹850 ₹2400 ₹4800 ₹7300
70 Mbps ₹950 ₹2800 ₹5300 ₹8500
100 Mbps ₹1200 ₹3000 ₹7000 ₹9500
200 Mbps ₹2100 ₹5500 ₹10000 ₹13000
250 Mbps ₹2500 ₹6000 ₹12000 ₹15000
300 Mbps ₹3000 ₹8000 ₹15000 ₹18000
📡 2. New Connection Offer (Router + Internet)
For new users only — includes router + plan combo with free installation.
Speed 1 Month 3 Month 6 Month 12 Month
20 Mbps ₹2000 ₹3200 ₹4200 ₹5500
30 Mbps ₹2500 ₹3500 ₹4800 ₹6000
40 Mbps ₹2800 ₹4200 ₹5300 ₹6500
50 Mbps ₹3200 ₹4500 ₹6500 ₹7500
70 Mbps ₹4600 ₹6500 ₹7200 ₹9500
100 Mbps ₹5500 ₹7200 ₹8500 ₹11000
🎬 3. High-Speed Internet with OTT Combo Plans
Experience supercharged internet + entertainment with access to multiple OTT platforms and 300+ live TV
channels.
Speed 1 Month 3 Month 6 Month 12 Month
40 Mbps ₹700 ₹2000 ₹3800 ₹5800
50 Mbps ₹800 ₹2400 ₹4800 ₹6800
70 Mbps ₹1100 ₹3300 ₹5200 ₹8000
100 Mbps ₹1700 ₹5000 ₹8000 ₹12000
🎁 4. OTT-Only Recharge Plans
For users who already have an internet connection but want OTT access only.
Validity Price (₹) Included OTT Apps
1 Month ₹300 Jio Hotstar, SonyLIV, Zee5
3 Month ₹800 Jio Hotstar, SonyLIV, Zee5
6 Month ₹1300 Jio Hotstar, SonyLIV, Zee5
12 Month ₹2200 Jio Hotstar, SonyLIV, Zee5
12 Month (Premium) ₹2600 Prime Video, Jio Hotstar, SonyLIV, Zee5
📱 How to Activate (Claim) OTT Access
1. Download the PlayboxTV App from Play Store (Android) or App Store (iOS).
2. Log in using your registered mobile number.
3. Select your preferred language and continue.
4. Your active OTT apps will appear in your dashboard.
5. For Disney+ Hotstar, you’ll get an SMS activation link separately.
✅ Benefits:
Unlimited Data (FUP applies)
Free Installation
Router provided (Single Band for 20–40 Mbps, Dual Band for 50–100 Mbps)
Quick activation within 24–72 working hours
💡 Offer Details:
Free Installation
Free Router (Single Band for 20–40 Mbps, Dual Band for 50–100 Mbps)
Applicable only for new connections
📺 OTT Apps Included:
Hotstar Super, SonyLIV Premium, Zee5, Discovery+, Travel XP, Shemaroo, Hungama, ALT Balaji, Fancode,
AAO NXT, Chaupal, iTap, OM TV, Stage, Raj Digital, Aha, DistroTV, Hubhopper, ShortsTV, Run TV, ETV Win,
and more — via PlayboxTV + 350+ Live TV Channels.
6. For other apps (Discovery+, ALT Balaji, etc.), use the promo codes or redemption codes shown inside
PlayboxTV.
🏢 Business & Multi-User Plans
Mahek Broadband also provides dedicated business-grade connections for offices, cafés, and commercial
spaces, with:
Static IP options
Priority bandwidth
Custom billing cycles
Dedicated support line
📍 Service Availability
Currently available in:
Vasai West – 401201 & 401207
📞 Contact Us
📍 Shop No. 2, Balkrishna Apartment, Musaji Galli Road, Vasai West 401201
📞 +91 8788412303 / 9767412303
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How do I choose the best plan for my usage?
Selecting the right Mahek Broadband plan depends on how many people share your connection, how you
use the internet, and whether you enjoy OTT streaming.
Here’s a simple guide to help you decide 👇
👨👩👧 For Small Families or Basic Use
If your main activities are web browsing, social media, online classes, or light YouTube streaming:
Recommended Plan Speed Usage Type Monthly Price (₹)
Basic Plan 25 – 35 Mbps 1–2 devices, HD videos ₹400 – ₹500
Starter OTT Plan 40 Mbps Light streaming + OTT access ₹700
🏠 For Medium Families or Work-from-Home
If you stream 4K content, attend video calls, or use multiple devices simultaneously:
Recommended Plan Speed Usage Type Monthly Price (₹)
Home Plus Plan 50 – 70 Mbps Streaming + WFH ₹750 – ₹950
OTT Plus Plan 50 – 70 Mbps Internet + OTT combo ₹800 – ₹1100
💡 Ideal for individuals or small families with limited devices.
✅ Includes Free Dual-Band Router and Free Installation.
🎮 For Heavy Users or Gamers
If you’re a heavy downloader, online gamer, or large family sharing multiple 4K TVs:
Recommended Plan Speed Usage Type Monthly Price (₹)
Super Plan 100 Mbps + Gaming / 4K Streaming ₹1200 – ₹1700
Ultra OTT Plan 100 Mbps + Internet + Premium OTT Bundle ₹1700 – ₹2600
🏢 For Business or Multi-User Connections
Mahek Broadband offers dedicated business-grade plans with:
Static IP (optional)
Priority bandwidth allocation
24×7 support & custom billing
📞 Contact +91 8788412303 / 9767412303 for a custom quote.
🧭 Quick Tips Before Choosing
✅ Count the number of devices connected simultaneously.
✅ If you stream OTT (Hotstar, Zee5, SonyLIV etc.), pick a combo plan.
✅ Gamers and WFH users should prefer 50 Mbps or above.
✅ Long-term plans (6 or 12 months) offer free extra months and router benefits.
📩 Need Help Choosing?
Our team can recommend the perfect plan based on your needs and location.
📞 +91 8788412303 / 9767412303
✉ support@mahekbroadband.in
❓ What is the difference between Single Band and Dual Band router plans?
Mahek Broadband provides two types of Wi-Fi routers depending on your chosen internet plan — Single
Band and Dual Band.
Both deliver strong performance, but they differ in speed, range, and frequency.
📶 1. Single Band Router (2.4 GHz)
Included with: 20 Mbps – 40 Mbps plans
Best for: Small homes, basic users, and single-floor setups
Feature Details
Frequency Band 2.4 GHz
Speed Support Up to 40 Mbps
Coverage Area 800 – 1000 sq ft
Device Handling 5 – 8 devices
Feature Details
Signal Range Better wall penetration, moderate speed
Ideal For Browsing, online classes, SD/HD streaming, light usage
⚡ 2. Dual Band Router (2.4 GHz + 5 GHz)
Included with: 50 Mbps – 100 Mbps plans
Best for: Large homes, multiple floors, and heavy users
Feature Details
Frequency Bands 2.4 GHz + 5 GHz
Speed Support Up to 100 Mbps or more
Coverage Area 1200 – 1500 sq ft
Device Handling 10 – 15 devices
Performance Faster speed, lower interference, stable for gaming & 4K streaming
Ideal For OTT streaming, work-from-home, smart TVs, gaming consoles
🧭 Which one should you choose?
If you mostly use… Recommended Router Type
Mobile phones & laptops only Single Band
Smart TVs, OTT boxes, or gaming consoles Dual Band
Large home with multiple devices Dual Band
Small apartment or single user Single Band
🛠️ Additional Notes
Both router types are configured and installed by Mahek Broadband technicians.
Routers remain Mahek Broadband property unless otherwise purchased.
Dual Band routers deliver better stability and lower latency on the 5 GHz channel.
2.4 GHz band = longer range; 5 GHz band = faster speed.
📞 Need Help Deciding?
Still unsure which router suits your plan?
📞 +91 8788412303 / 9767412303
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Do I get a free router with my plan?
Yes! 🎉
Mahek Broadband provides a free Wi-Fi router with most internet plans — depending on your
selected speed tier and plan type.
We believe in giving our customers a complete, ready-to-use connection without hidden setup costs.
🏠 1. Free Router Offer Details
Plan Speed Router Type Provided Installation Charge Router Ownership
20 Mbps – 40 Mbps Free Single Band Router (2.4 GHz) Free Remains Mahek Broadband
property
50 Mbps – 100 Mbps Free Dual Band Router (2.4 GHz + 5
GHz)
Free Remains Mahek Broadband
property
150 Mbps + Free Dual Band / Wi-Fi 6
Router (based on availability)
Free Remains Mahek Broadband
property
⚙️ 2. Conditions for Free Router Offer
The free router offer is applicable only on new connections or plan renewals of 3 months or longer.
The router must be returned in working condition if the service is disconnected.
In case of damage, loss, or non-return, standard replacement charges will apply.
Additional routers or mesh extensions (if required) are available at extra cost.
🚀 3. What You Get During Installation
When your Mahek Broadband connection is activated:
1. Fiber installation and Wi-Fi router setup are done on-site.
2. Our engineer configures your SSID & password.
3. The connection is tested for speed and stability before hand-over.
📞 Need Help or Upgrade Assistance?
If you’d like to upgrade your router or confirm eligibility for a free device:
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Are OTT (Netflix, Disney+, etc.) plans available?
Yes! 🎬
Mahek Broadband offers Internet + OTT combo plans that combine high-speed fiber internet with access
to multiple premium OTT platforms — all in one subscription.
These plans are perfect for customers who enjoy entertainment along with fast, unlimited internet.
🎥 1. OTT Combo Internet Plans
Plan Name Speed Validity Price (₹) Included OTT Apps
OTT Basic 40 Mbps 30 Days ₹700 SonyLIV, Zee5, Disney+ Hotstar
OTT Plus 50 Mbps 30 Days ₹800 SonyLIV, Zee5, Disney+ Hotstar
OTT Premium 70 Mbps 30 Days ₹1100 SonyLIV, Zee5, Disney+ Hotstar
OTT Ultra 100 Mbps 30 Days ₹1700 SonyLIV, Zee5, Disney+ Hotstar,
Discovery+, Travel XP, Hungama &
more
📺 2. OTT-Only Recharge Plans
If you already have an internet connection (from Mahek Broadband or elsewhere), you can subscribe to OTTonly packs without buying an internet plan.
Validity Price (₹) Included OTT Apps
1 Month ₹300 Jio Hotstar, SonyLIV, Zee5
3 Month ₹800 Jio Hotstar, SonyLIV, Zee5
6 Month ₹1300 Jio Hotstar, SonyLIV, Zee5
12 Month ₹2200 Jio Hotstar, SonyLIV, Zee5
12 Month (Premium) ₹2600 Prime Video, Jio Hotstar, SonyLIV, Zee5
🔑 3. OTT Activation Process
Follow these simple steps to activate OTT access after your plan purchase:
1. Download the PlayboxTV App (available on Android & iOS).
2. Log in using your registered mobile number.
3. Choose your preferred language and region.
4. Your subscribed OTT apps will appear automatically.
5. For Disney+ Hotstar, you’ll receive an SMS activation link separately.
6. For other apps (like Discovery+, ALT Balaji, etc.), use the promo codes or coupons shown inside
PlayboxTV.
⚠️ 4. Important Notes
OTT subscriptions remain valid only for the duration of your plan.
OTT apps and availability may vary depending on partner policies or ongoing offers.
Netflix is not included in current bundles but can be subscribed to separately.
Some premium add-ons (like Prime Video) are available in 12-month Premium OTT packs.
💡 These combo plans include unlimited data and come with Free Installation + Free Router.
All OTT access is provided through the PlayboxTV platform, including 350+ live TV channels.
🔗 All OTT services are officially licensed through PlayboxTV — ensuring 100% legal and secure access.
📞 Need Help Activating OTT?
For OTT activation or troubleshooting support:
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Are OTT (Netflix, Disney+, etc.) plans available?
Yes! 🎬
Mahek Broadband offers Internet + OTT combo plans that include popular streaming apps like Disney+
Hotstar, SonyLIV, Zee5, Discovery+, and more — all bundled with our high-speed unlimited internet plans.
🎥 1. OTT Combo Internet Plans
Plan Name Speed Validity Price (₹) Included OTT Apps
OTT Basic 40 Mbps 30 Days ₹700 Disney+ Hotstar, SonyLIV, Zee5
OTT Plus 50 Mbps 30 Days ₹800 Disney+ Hotstar, SonyLIV, Zee5
OTT Premium 70 Mbps 30 Days ₹1100 Disney+ Hotstar, SonyLIV, Zee5
OTT Ultra 100 Mbps 30 Days ₹1700 Disney+ Hotstar, SonyLIV, Zee5,
Discovery+, Travel XP, Hungama,
Shemaroo & more
📺 2. OTT-Only Recharge Plans
Already have an internet connection? You can still enjoy Mahek’s OTT access with these standalone
recharges.
Validity Price (₹) Included OTT Apps
1 Month ₹300 Disney+ Hotstar, SonyLIV, Zee5
3 Month ₹800 Disney+ Hotstar, SonyLIV, Zee5
6 Month ₹1300 Disney+ Hotstar, SonyLIV, Zee5
12 Month ₹2200 Disney+ Hotstar, SonyLIV, Zee5
12 Month (Premium) ₹2600 Prime Video, Disney+ Hotstar, SonyLIV, Zee5
🔑 3. How to Activate OTT Access
1. Download the PlayboxTV App from Play Store or App Store.
2. Log in with your registered mobile number.
3. Choose your language and region.
4. Your subscribed OTT apps will be activated automatically.
5. For Disney+ Hotstar, you’ll receive a separate SMS link for activation.
6. For other apps (Discovery+, ALT Balaji, etc.), apply the coupon codes shown in the PlayboxTV
dashboard.
⚠️ Netflix is not included in any Mahek Broadband OTT plans.
💡 All combo plans come with Unlimited Data, Free Installation, and a Free Router (Single or Dual Band
based on plan speed).
OTT access is provided through the PlayboxTV app, which also includes 350+ live TV channels.
⚠️ 4. Important Notes
Netflix is not part of any Mahek Broadband OTT plan.
OTT validity matches your internet plan duration.
OTT line-up may change based on app provider policies or ongoing offers.
OTT credentials must not be shared externally (per Acceptable Use Policy).
📞 Need OTT Support?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What is the Fair Usage Policy (FUP) or data limit?
Mahek Broadband provides Unlimited Internet on all plans, but like every responsible Internet Service
Provider, we follow a Fair Usage Policy (FUP) to ensure equal network quality for all users.
FUP helps maintain a balanced, high-speed experience across our entire user base — especially during peak
hours.
⚙️ What is Fair Usage Policy (FUP)?
The Fair Usage Policy (FUP) means that all Mahek Broadband plans come with unlimited data, but extremely
high or abusive usage (such as 24×7 downloads or server hosting) may lead to temporary speed
optimization to keep the network stable for everyone.
In simple words:
📊 How FUP Works at Mahek Broadband
Plan Type Speed Range FUP Limit (approx.) Speed After Limit
Basic / Starter Plans 20–40 Mbps 3300–4000 GB per month 80% of plan speed
Home / Standard Plans 50–100 Mbps 4500–6000 GB per month 80% of plan speed
Premium / OTT Plans 100 Mbps+ 6000–8000 GB per month 90% of plan speed
Business Plans Custom Custom Custom
📱 What Activities Count as Heavy Usage?
FUP applies mainly to users who:
“You get unlimited data every month — but if you continuously consume unusually high bandwidth, your
speed may be reduced slightly to protect network quality.”
⚡ These are indicative values and may vary based on network load, location, and time of day.
Continuously download or upload large files (24×7 torrents, FTP, etc.)
Run public servers or share bandwidth illegally
Use automation scripts or excessive background data transfers
For normal users — streaming, gaming, video calls, OTT apps, and browsing — FUP never affects
performance.
🧭 Why We Use FUP
The goal of FUP is not to limit usage, but to:
Maintain consistent speed for all customers
Prevent network congestion
Protect legitimate users from bandwidth abuse
Mahek Broadband’s priority is always to deliver stable, high-speed internet for every subscriber.
📞 Need More Bandwidth?
If you’re a heavy user or require unrestricted high-volume data for business, CCTV, or server use — we
offer Custom & Business Plans. 📞 +91 022697 18061
✉ support@mahekbroadband.in
❓ Are the plans truly unlimited?
Yes! 🚀
All Mahek Broadband plans are “Unlimited”, meaning you can browse, stream, play, and download without
worrying about a fixed daily or monthly data cap.
However, to ensure a smooth and consistent experience for all customers, we follow a Fair Usage Policy
(FUP) — which is standard for every fiber broadband provider.
📶 What “Unlimited” Really Means
“Unlimited” means you can use the internet as much as you like —
✅ No daily limit
✅ No data expiry
✅ No extra charge for data usage
But if your usage becomes extraordinarily high (like running continuous downloads, servers, or multiple 4K
streams 24×7), your speed may be slightly optimized to maintain fair network performance for everyone.
📊 Example Scenarios
Usage Type Effect on Speed Remarks
Normal browsing, OTT streaming, video
calls
✅ No effect You’ll enjoy full plan speed
Heavy 4K downloads, large backups, or
24×7 downloads
⚠️ Possible FUP
optimization
Speed may reduce slightly for a short time
Illegal sharing, server hosting, bandwidth
abuse
🚫 Not allowed May lead to account suspension (as per
AUP)
⚙️ How Mahek Broadband Keeps It Fair
Our network automatically detects heavy load users and temporarily reduces their speed only during
congestion periods.
After the cycle resets or usage normalizes, full speed is restored automatically.
🧭 Why We Do This
The Fair Usage Policy helps us:
Deliver stable internet to all users
Prevent misuse and bandwidth hoarding
Maintain better uptime and low latency
Your plan always remains unlimited in data volume, not limited by GB or time.
📞 Still Have Questions?
We’ll be happy to explain your plan in detail.
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What is the minimum speed after FUP limit is reached?
At Mahek Broadband, we ensure that even after you cross your Fair Usage Policy (FUP) limit, your internet
remains active and usable — it’s never disconnected.
However, the speed may be slightly reduced to maintain network balance and fair access for all users.
⚙️ 1. What Happens After FUP?
Once a user’s data consumption exceeds the plan’s fair usage threshold (which varies by plan), the system
automatically adjusts your bandwidth for the rest of the billing cycle.
This ensures other users continue enjoying smooth service even during peak times.
📊 2. Minimum Speed After FUP Limit
Plan Category Plan Speed Speed After FUP Limit Remarks
Basic Plans 20 – 40 Mbps 4 – 6 Mbps Browsing, YouTube, and SD video
streaming still smooth
Standard / Home Plans 50 – 75 Mbps 6 – 10 Mbps Suitable for HD streaming & video calls
Premium / OTT Plans 100 Mbps+ 10 – 15 Mbps Seamless OTT, gaming, and work-fromhome usage
Business Plans Custom Custom Depends on agreed bandwidth
configuration
💡 FUP speed optimization is temporary and automatically resets at the start of your next billing cycle.
📶 3. Why FUP Speed is Applied
This is part of our Fair Usage Policy — designed to:
Prevent misuse of bandwidth by extremely heavy users
Maintain consistent performance across all active customers
Avoid congestion and keep latency low during busy hours
🧭 4. Can I Increase My Speed After FUP?
Yes!
If you often hit the FUP limit, you can:
🔼 Upgrade to a higher plan (with a higher or no soft limit)
🔁 Renew early to reset your billing cycle
📞 Contact our support team to discuss custom high-usage or business plans
📞 Need Help Choosing or Upgrading?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What is the minimum speed after FUP limit is reached?
All Mahek Broadband plans are 100% unlimited — there is no fixed data cap or hard speed cutoff once
you cross a certain limit.
You can continue using your internet at full plan speed throughout your billing cycle.
⚡ No Speed Drop – Truly Unlimited Plans
Unlike many providers that slow down your speed after a usage threshold, Mahek Broadband does not
reduce speed for normal or heavy users.
Every customer enjoys their subscribed plan speed all month long, without interruptions or throttling.
Plan Category Speed Range Data Limit Speed After FUP
All Internet Plans 20 Mbps – 300 Mbps Unlimited Full Plan Speed (No Reduction)
All OTT Combo Plans 40 Mbps – 100 Mbps Unlimited Full Plan Speed (No Reduction)
Business Plans Custom Unlimited Full Plan Speed (As per plan)
🧭 Why We Call It “Truly Unlimited”
✅ No daily or monthly data cap
✅ No speed throttling after usage
✅ No extra charges for high consumption
✅ Unlimited streaming, gaming, and downloads
✅ Constant high-speed fiber connection 24×7
💡 Mahek Broadband’s network operates on a soft fair usage monitoring system to prevent abuse —
but no normal user will ever experience speed drops.
Your plan speed remains consistent from Day 1 to Day 30 — whether you use 100 GB or 1000 GB.
📞 Need More Information?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How often do you update or launch new plans?
At Mahek Broadband, we regularly update our plans to keep up with the latest technology, customer needs,
and market trends.
Our goal is to ensure every customer enjoys maximum speed, reliability, and value for money at all times.
🔄 Plan Updates & Revisions
Plan reviews happen every 3–6 months to improve pricing, speed, and benefits.
We often launch seasonal offers, OTT bundle upgrades, and long-term renewal discounts.
All changes are published on our official website and announced through:
SMS or WhatsApp messages to active users
Email newsletters
Updates in the Mahek Broadband customer portal
🎯 Why We Update Plans
We monitor:
Network performance & usage patterns
Customer feedback and demand in each area
OTT partner tie-ups and technology changes
This helps us maintain competitive pricing and deliver cutting-edge internet experiences to all subscribers.
🧭 How You Can Stay Updated
1. Visit our official website: www.mahekbroadband.in
2. Follow our social media updates or WhatsApp alerts
3. Check the “Offers & Discounts” section in your Mahek account dashboard
4. Or simply contact our team to know about current promotions
📞 For the Latest Plans & Offers 📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I switch from an existing plan to another anytime?
Yes! 🔁
With Mahek Broadband, you can upgrade or change your plan anytime based on your usage needs.
We offer flexible switching between different speed tiers or OTT bundles — so you can move up, down, or
renew without losing connectivity.
⚡ 1. Plan Upgrade (Example – 40 → 75 Mbps)
If you’d like higher speed or added OTT features:
You can upgrade anytime during your active plan.
The difference in price for the remaining period will be adjusted in your next bill or renewal.
Speed change takes effect within a few hours after approval by our billing team.
📉 2. Plan Downgrade (Example – 100 → 50 Mbps)
If you wish to reduce speed or cost:
Downgrades take effect after your current billing cycle ends.
Any router or OTT offer associated with your previous plan will adjust accordingly.
🔄 3. Switching Between Regular and OTT Plans
You can move from a regular plan to an OTT bundle (or back) anytime.
OTT access will activate or deactivate automatically after the plan switch.
All new OTT login details will be shared via PlayboxTV App or SMS after activation.
🧾 4. Important Notes
Plan changes are allowed only for active customers in good standing.
Payment adjustments or prorated credits depend on remaining validity.
No downtime — your connection remains live during the switch.
Router upgrade (Single → Dual Band) available if you move to a higher-speed plan.
📞 Need Help Changing Your Plan?
Our team can guide you on the best upgrade or renewal option.
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I subscribe to a new internet plan?
Joining Mahek Broadband is quick, easy, and completely online! 🚀
You can subscribe to any of our fiber internet or OTT combo plans in just a few simple steps — either online
or through our local support team.
🖥️ 1. Subscribe Online (Recommended)
1. Visit our official website: www.mahekbroadband.in
2. Go to the “Plans” or “Get Connection” section.
3. Choose your preferred plan (speed or OTT bundle).
4. Click “Apply Now” or “Request Connection.”
5. Fill out the quick registration form with:
Your Name
Address / Building Name
Contact Number
Preferred Plan
6. Our team will contact you within a few hours to confirm service availability and schedule installation.
📍 2. Subscribe Through Local Support
If you prefer offline assistance:
Visit our nearest Mahek Broadband office or representative.
Share your address and ID proof (for connection verification).
Choose your plan and make the first payment (cash, UPI, or online).
Installation will be scheduled within 24–72 working hours, depending on location.
🧾 3. Documents Required
For new broadband connections, you’ll need:
Valid ID proof (Aadhar Card / PAN Card)
Address proof (Electricity bill / Rent agreement, if required)
One passport-size photo (optional, for physical form verification)
⚙️ 4. Installation & Activation
Our technical team will handle fiber installation, router setup, and testing.
You’ll receive your Wi-Fi ID and password upon activation.
Internet will be active immediately after setup — no waiting period!
📞 Need Help?
For connection bookings or plan recommendations:
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How long does it take for a new plan to activate?
At Mahek Broadband, we aim to get you online as quickly as possible ⚡
Once your payment and installation request are confirmed, your connection is usually activated within 24 to
72 working hours — depending on your location and network availability.
🕐 Typical Activation Timeline
Step Process Estimated Time
1. Service Feasibility Check Our team verifies fiber availability at your
location.
2–12 hours
2. Installation Scheduling Appointment is booked with our local
technician.
12–24 hours
3. Fiber Setup & Router
Configuration
Technician installs fiber, router, and tests signal
strength.
1–2 hours
4. Account Activation Internet credentials and Wi-Fi setup are
completed.
Within 24–72 hours total
⚙️ What Can Affect Activation Time
Building or society permission delays
Poor weather conditions (fiber work affected)
High volume of new connection requests
Area feasibility (distance from nearest Mahek node)
🧾 After Activation
Once installed, you’ll receive:
✅ Your Wi-Fi name & password
✅ Connection invoice or receipt
✅ Welcome message with support contact information
Your connection will be ready to use immediately after successful testing.
📞 Need Activation Updates?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How do I renew my plan after expiry?
Renewing your Mahek Broadband plan is quick and hassle-free 🔄
You can renew your plan online, offline, or through WhatsApp — whichever is most convenient for you.
💻 1. Renew Online (Recommended)
1. Visit the official website: www.mahekbroadband.in
2. Go to the “Renew” or “Recharge” section.
3. Enter your Registered Mobile Number / Customer ID.
4. Select your preferred plan and duration (1 month, 3 months, 6+1, 12+2, etc.).
5. Complete payment using UPI, Debit Card, Credit Card, or NetBanking.
6. Once payment is confirmed, your plan is automatically renewed instantly.
📱 2. Renew via WhatsApp or Call
If you prefer personal assistance:
Message or call our team at +91 022697 18061.
Share your registered mobile number and preferred plan.
You’ll receive a secure payment link or a doorstep collection option (where available).
Your renewal will be updated immediately after payment confirmation.
🧾 3. Offline Renewal (Local Office)
You can also visit your nearest Mahek Broadband service center to renew in person.
Our staff will help you select the right plan and process your payment directly.
You’ll receive your printed receipt and renewal confirmation on the spot.
⚙️ 4. Auto-Renewal & Late Renewal
Renewing before expiry ensures uninterrupted connectivity.
If your plan expires, your account may enter grace period mode (temporarily paused).
Once renewed, your connection will reactivate instantly — no reinstallation required.
📞 Need Renewal Help?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I renew my plan before the current one ends?
Yes, absolutely! ✅
With Mahek Broadband, you can renew or recharge your plan anytime — even before your current plan
expires.
Early renewals are fully supported and often come with extra benefits like bonus validity or promotional
offers.
⚙️ 1. How Early Renewal Works
You can renew anytime during your active plan period.
Your existing validity remains safe — the new plan starts immediately after your current plan ends.
If you renew the same plan, your duration simply extends (e.g., another 30 or 90 days).
If you upgrade to a higher plan, your speed will increase right away.
🎁 2. Benefits of Early Renewal
Benefit Description
Continuous Connectivity No disconnection or downtime due to expiry
Bonus Validity Get extra days on 6 or 12-month plans (e.g., 6+1 or 12+2 offers)
Promotional Offers Access to limited-time discounts or router upgrades
Priority Support Renewed users receive priority service for any requests
🧾 3. How to Renew Early
You can renew early using any of the following:
🌐 Online via www.mahekbroadband.in
💬 WhatsApp or call at +91 022697 18061
🏢 Visit the nearest Mahek Broadband service center
Simply provide your registered mobile number or customer ID, choose your plan, and complete payment.
⚠️ 4. Important Notes
Early renewal does not reset your billing cycle immediately — it queues your next plan in advance.
OTT access (if applicable) will automatically extend along with the plan validity.
You can check your remaining days and renewal status anytime through the Mahek support team.
📞 Need Help Renewing Early?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I set up auto-renewal or recurring payment?
Currently, Mahek Broadband does not support automatic recurring payments through cards or banks.
However, we provide simple renewal reminders and quick-pay options so you never miss your renewal
date.
🕒 1. Renewal Reminders
You’ll receive an SMS / WhatsApp / Email reminder a few days before your plan expires.
The reminder includes your due date and a direct payment link for instant renewal.
You can renew anytime before expiry using that link or by visiting our website.
💳 2. One-Click Quick Pay
Visit 👉 www.mahekbroadband.in
Go to Renew / Recharge
Enter your Registered Mobile Number or Customer ID
Choose your plan → Pay via UPI, Debit Card, Credit Card, or Net Banking
Your renewal activates instantly after successful payment
🔁 3. Auto-Renewal (Coming Soon)
We’re working on introducing a secure Auto-Renewal feature that will:
Save your preferred payment method safely through our payment partner
Automatically renew your plan on the due date
Notify you before any transaction occurs
Once launched, you’ll be able to opt in / out anytime from your account dashboard or WhatsApp portal.
🧭 4. Tips to Avoid Interruption
Always renew 1–2 days before expiry for seamless service
Save the official renewal link in your browser or phone bookmarks
For long-term savings, choose 3-, 6-, or 12-month plans with bonus validity
📞 Need Help with Renewals?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What happens if I forget to renew my plan?
If you forget to renew your Mahek Broadband plan before its expiry, don’t worry! 😊
Your connection will not be permanently disconnected immediately. Instead, it will enter a short grace
period, allowing you time to renew and restore full service.
🕒 1. Grace Period After Expiry
Once your plan expires, your internet access will temporarily pause.
Your connection enters a “grace period mode” (usually 1–3 days).
During this time, you can easily renew your plan to restore connectivity instantly.
No reinstallation or technician visit is needed — your line stays active.
⚠️ 2. After Grace Period Ends
💡 You won’t lose your connection or router configuration during this period.
If you don’t renew within the grace period:
Your connection will move to inactive mode.
Account reactivation may require contacting our support team.
Long delays (over 15 days) may require a small reactivation or feasibility check before restoring service.
🔁 3. How to Restore Connection After Expiry
1. Visit www.mahekbroadband.in → Renew / Recharge
2. Enter your Registered Mobile Number or Customer ID
3. Select your plan → Complete payment
4. Your connection will be automatically restored within minutes
🧭 4. How to Avoid Service Disruption
Keep your contact number updated to receive expiry reminders.
Watch for WhatsApp/SMS alerts from Mahek Broadband before renewal date.
Choose long-term plans (3, 6, or 12 months) for uninterrupted service and bonus validity.
📞 Need Help Reactivating Your Connection?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What happens if I forget to renew my plan?
If you forget to renew your Mahek Broadband plan, your connection will not be cut off immediately.
We provide a short grace period for renewal — but if it remains inactive for more than 3
months, reconnection charges will apply.
🕒 1. Grace Period Policy
After your plan expires, your connection will temporarily pause.
You can renew anytime within 3 months (90 days) from the expiry date.
During this period, your line remains reserved — no new installation required.
Once you make the renewal payment, your internet is reactivated instantly.
⚠️ 2. After 3 Months of Non-Renewal
If your plan remains unpaid for more than 3 months:
The connection will be marked as inactive or permanently disconnected.
Fiber port and IP resources are released from our network.
Reconnection or reinstallation charges will apply if you wish to resume service.
💡 Your Wi-Fi ID, password, and router settings stay safe during the grace period.
Depending on feasibility, a technician may need to visit again for reactivation.
🔁 3. How to Reactivate Your Account
1. Visit www.mahekbroadband.in → Renew / Recharge
2. Enter your Registered Mobile Number or Customer ID
3. Select your plan → Complete payment
4. If your account has been inactive for 3+ months, contact support for reactivation confirmation.
🧭 4. Pro Tip
To avoid disconnection and reconnection fees:
Renew before or within 3 months of expiry.
Opt for long-term plans (3, 6, or 12 months) for uninterrupted service.
Watch for SMS and WhatsApp reminders before expiry.
📞 Need Help Reactivating?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Is there a late payment fee or reconnection charge?
Yes — Mahek Broadband provides a 3-month grace period after plan expiry, but if the connection remains
unpaid beyond that period, reconnection charges will apply.
There is no daily or automatic late-fee penalty, but delayed renewals can lead to temporary suspension or
reconnection costs.
🕒 1. Grace-Period Policy
After your plan expires, your connection pauses.
You can renew anytime within 3 months (90 days) without extra fees.
Your line and router configuration remain safe during this time.
Service is restored instantly once renewal payment is received.
⚠️ 2. Late Payment & Reconnection Rules
Duration After Expiry Status Charges / Action
0 – 90 Days Grace Period ✅ No late fee – Renew normally
90 – 120 Days Temporarily Inactive ⚙️ Reconnection Charge Applicable
Beyond 120 Days Permanently Disconnected 🔁 Re-installation & material charges apply
💡 Grace period ensures you don’t lose your line immediately after expiry.
💰 Reconnection charges depend on your area and may include fiber, connector, or router setup costs
🔁 3. How to Reactivate Your Connection
1. Visit www.mahekbroadband.in → Renew / Recharge
2. Enter your Registered Mobile Number or Customer ID
3. Select your plan and complete payment
4. If inactive > 3 months, contact our team to schedule reconnection
🧭 4. Tips to Avoid Extra Charges
Renew before expiry or within the 3-month grace period.
Watch for SMS / WhatsApp reminders about your due date.
Choose 3-, 6-, or 12-month plans to stay connected longer and save money.
📞 Need Help with Reconnection?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I pause or temporarily suspend my plan?
Yes, you can request a temporary suspension (pause) of your Mahek Broadband connection — especially if
you’re going out of town or won’t be using the service for a while.
However, certain conditions and timelines apply depending on your plan type and duration.
🕒 1. Temporary Suspension Policy
Plan Type
Minimum Duration for
Pause Maximum Pause Period Charges
Monthly Plan (1 Month) ❌ Not Available — —
Long-Term Plan (3, 6, or 12
Months)
✅ After 1 active month Up to 60 days ₹100 service fee
Business Plan ✅ Custom Option Based on agreement As per terms
⚙️ 2. How to Request a Pause
To pause your plan:
1. Contact customer care at +91 022697 18061 at least 3 days before your intended pause date.
2. Provide your Registered Mobile Number or Customer ID.
3. Confirm your pause period (e.g., 15 days, 30 days, 45 days, etc.).
4. A small service fee (₹100) applies to process the suspension request.
Your account will automatically reactivate at the end of the selected pause period.
💡 Suspension is available only for prepaid long-term users (3 months or more). Monthly users can
renew later after expiry instead of pausing.
📶 3. What Happens During the Pause Period
Your fiber connection and router remain safe and reserved.
Internet access is temporarily disabled during the pause period.
Once resumed, your remaining plan days are restored — you won’t lose validity.
No reinstallation or technician visit is needed.
⚠️ 4. Important Notes
You can pause a plan only twice per year.
Suspension is not allowed during the first 30 days of a new connection.
OTT access (if included) remains inactive during the pause period.
Any misuse or repeated pause requests may lead to plan cancellation.
📞 Need to Pause or Resume Your Connection?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I transfer my connection to another address?
Yes, you can! 🚚
Mahek Broadband allows customers to transfer (relocate) their existing connection to a new address —
provided the new location is within our serviceable area.
We make it simple and quick so you can continue enjoying your connection without needing a new account.
📦 1. How Connection Transfer Works
Step Process Estimated Time
1. Request Relocation Call or WhatsApp us to request a transfer. Immediately
2. Feasibility Check Our team verifies fiber network availability at
your new address.
12–24 hours
3. Schedule Visit Appointment is set for re-installation. 1–2 days
4. Activation Fiber and router are reconnected at the new
address.
Within 24–72 working hours
⚙️ 2. Relocation Charges
A relocation fee may apply to cover fiber, connector, and setup costs.
Charges vary by distance and building type (typically ₹300 – ₹600).
If additional fiber or materials are needed, our technician will inform you in advance.
Routers provided by Mahek Broadband remain the same — only reconfigured at your new address.
💡 Most transfers are completed within 1–3 working days, depending on area feasibility.
📍 3. Areas Eligible for Transfer
Currently, relocation is available within our serviceable zones:
Vasai West – 401201 & 401207
And other nearby expansion areas (subject to fiber feasibility)
🧾 4. Documents / Details Needed
To process your transfer, please share:
Registered Mobile Number or Customer ID
Old and new address (with building name / flat no.)
Preferred transfer date
Our team will confirm feasibility and schedule installation accordingly.
📞 Request a Connection Transfer
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How do I check my next renewal date?
You can easily check your next renewal or plan expiry date using multiple convenient options — online, via
WhatsApp, or through our support team.
Mahek Broadband ensures you’re always informed about your plan validity and due date to help you renew
on time.
💻 1. Check Online via Website
1. Visit the official website 👉 www.mahekbroadband.in
2. Go to the “Renew / Recharge” section.
3. Enter your Registered Mobile Number or Customer ID.
4. Your current plan details and next renewal date will appear on the screen.
💬 2. Check via WhatsApp or Call
You can also check your expiry or renewal date by contacting our support team:
Send a message on WhatsApp or
Call 📞 +91 022697 18061
Provide your Registered Mobile Number, and our team will instantly share:
Your active plan name
Remaining validity
Next renewal date
📧 3. Check Through Email / SMS Alerts
💡 This option works 24×7 — you can check your plan status anytime.
You’ll receive automated reminders via SMS or email a few days before your plan expires.
These alerts include your renewal date, amount due, and quick renewal link.
🧭 4. Pro Tip
Save our official WhatsApp contact for quick balance or renewal queries.
Choose long-term plans (3, 6, or 12 months) to reduce frequent renewals.
You can also ask our team to enable monthly email reports for easy tracking.
📞 Need Help Checking Your Renewal Date?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I upgrade my speed or plan?
Upgrading your Mahek Broadband plan is quick and simple! ⚡
Whether you need faster internet, better performance, or an OTT bundle — you can upgrade anytime during
your current plan period.
⚙️ 1. How to Upgrade Your Plan
Method How It Works
💻 Online Upgrade Visit www.mahekbroadband.in → Go to Renew / Recharge → Enter your Registered Mobile
Number / Customer ID → Choose your new higher-speed plan → Complete payment.
💬 WhatsApp / Call Contact 📞 +91 022697 18061 → Share your Registered Number and desired speed (e.g., 50
Mbps → 100 Mbps). Our support team will update your plan instantly after payment.
🏢 Local Office Visit Visit your nearest Mahek Broadband center to upgrade your plan on-site and receive a printed
invoice.
📶 2. What Happens After Upgrade
Your new plan speed activates instantly (within 30–60 minutes).
Your validity continues from the current expiry date — it doesn’t reset.
If your new plan includes OTT benefits, access will be enabled automatically.
If required, your router will be reconfigured remotely or during a quick on-site visit.
🧭 3. Plan Upgrade Example
💡 Upgrading takes effect immediately once payment is confirmed — no downtime or new installation
required.
Before After Effect
40 Mbps Regular Plan 75 Mbps OTT Combo Plan Speed increases instantly + OTT access added
50 Mbps Regular Plan 100 Mbps Premium Plan Faster streaming, gaming & work-from-home
75 Mbps OTT Plan 100 Mbps OTT Plan More stability, better 4K streaming
⚠️ 4. Notes & Terms
Upgrades are available anytime during the active plan.
The price difference for the remaining period will be adjusted in your next renewal.
If upgrading from Single Band to Dual Band plan, router reconfiguration may be required.
No new documents or installation charges are needed for plan upgrades.
📞 Need Help Upgrading?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Will my router need replacement when I upgrade?
In most cases, no replacement is required.
Your existing Mahek Broadband router will continue to work perfectly fine when you upgrade — unless
you’re moving to a higher-speed plan that needs Dual Band or Wi-Fi 6 support for better performance.
⚙️ 1. When You Don’t Need a New Router
If you are upgrading within the same router capability range:
Current Router Type Upgrade Speed Range Status
Single Band (2.4 GHz) Up to 40 Mbps ✅ Continue using the same router
Dual Band (2.4 GHz + 5 GHz) Up to 100 Mbps ✅ No replacement needed
Wi-Fi 6 Router 100 Mbps + ✅ Fully supported
⚡ 2. When You May Need a Router Upgrade
Old Router New Plan Speed Reason for Upgrade
Single Band (2.4 GHz) 50 Mbps + To get stable speed & better range
Dual Band (2.4 + 5 GHz) 150 Mbps + To fully utilize higher bandwidth
Any Router (Old/Low Quality) OTT + Gaming Plans For stronger 5 GHz signal & less latency
💡 If your router already supports your new plan speed, our team will just reconfigure it remotely or onsite — no change required.
⚙️ Our team will test your Wi-Fi strength during upgrade. If your current router cannot deliver the new
plan speed, a router replacement or upgrade will be recommended.
🛠️ 3. Replacement / Upgrade Options
Free Router → Provided with qualifying high-speed or OTT plans (50 Mbps–100 Mbps +).
Paid Upgrade → Available at a discounted price if you want to switch to Dual Band or Wi-Fi 6.
Customer-Owned Routers → You can use your own compatible router; our engineer will help configure
it.
🧾 4. Notes
All routers provided by Mahek Broadband remain company property unless purchased.
Replaced routers must be returned in good condition during upgrades or disconnection.
Upgraded routers come preconfigured for your new speed tier.
📞 Need Router Upgrade Assistance?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Is there any upgrade charge?
No hidden fees! 💡
Mahek Broadband does not charge any extra upgrade fee when you switch to a higher-speed plan.
You simply pay the difference in plan amount, and your speed is upgraded instantly — without downtime or
reinstallation.
⚙️ 1. How Upgrade Billing Works
Scenario What You Pay Remarks
Upgrading mid-cycle (e.g., 40 Mbps → 75
Mbps)
Only the difference in price for
remaining days
No setup charge
Upgrading at the time of renewal Full amount of new plan No extra fee
New router required (optional) Router upgrade cost (if applicable) Only if customer requests router
upgrade
🔧 2. When an Extra Charge May Apply
In a few specific cases, a small service or material cost may be added:
If the upgrade requires router replacement (e.g., Single Band → Dual Band).
If additional fiber work or connector changes are needed for higher bandwidth.
For premium Wi-Fi 6 router upgrades, charges are as per the selected model.
⚡ 3. Benefits of Upgrading
💡 Your remaining balance or days are adjusted automatically in your next renewal — no data loss, no
double billing.
⚙️ All costs are informed before activation — no surprise deductions.
Immediate higher speed activation (usually within 30–60 minutes)
Better streaming, gaming, and OTT experience
Free reconfiguration of your router (if supported)
No downtime or new paperwork required
📞 Need Upgrade or Price Assistance?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I downgrade my plan later?
Yes, you can downgrade your Mahek Broadband plan anytime — but the change takes effect after your
current plan validity ends.
You can shift from a higher-speed or OTT bundle plan to a lower-speed plan whenever your next renewal is
due.
⚙️ 1. How Downgrade Works
Scenario When It Takes Effect Remarks
During active plan At the time of next renewal No immediate change during current
cycle
At renewal Immediately (new plan starts) No extra charge
For prepaid long-term users After existing validity ends Can request downgrade before next
cycle
⚠️ 2. Downgrade Rules & Conditions
Downgrades are allowed only between active plans in your area.
Any OTT or router offer tied to the higher plan will adjust or end automatically.
There is no downgrade fee if the change happens at renewal.
If a new router is needed (rare), our team will inform you in advance.
📉 3. Common Downgrade Scenarios
Current Plan Downgrade To Effect
100 Mbps Premium 50 Mbps Home Speed reduced; lower cost
70 Mbps OTT 40 Mbps Regular OTT apps deactivated next cycle
50 Mbps Regular 35 Mbps Basic No router change needed
🧭 4. Steps to Request a Downgrade
💡 Example: If you are on a 100 Mbps OTT plan and want to move to a 50 Mbps plan, the downgrade will
apply after your current plan expires — not immediately.
⚙️ For business users with static IPs or custom bandwidth, downgrades require prior approval.
1. Contact customer support via WhatsApp or call 📞 +91 022697 18061.
2. Provide your Customer ID or Registered Mobile Number.
3. Inform the team of your desired new plan.
4. The downgrade will be queued for activation on your next renewal date.
📞 Need Help Choosing a Lower Plan?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How much time does it take for plan changes to reflect?
Plan changes with Mahek Broadband are usually quick and seamless ⚡
In most cases, your new speed or plan type (upgrade or downgrade) takes effect within 30 minutes to 2
hours after approval or payment confirmation.
⚙️ 1. Activation Time Based on Change Type
Type of Change Activation Time Remarks
Upgrade (Speed or OTT) ⏱️ Within 30–60 minutes Immediate after payment confirmation
Plan Renewal (Same Plan) ✅ Instant No downtime
Downgrade (Higher → Lower
Plan)
🕒 After current plan expiry New speed starts next billing cycle
Router Reconfiguration (if
needed)
🔧 1–3 hours Done remotely or via short technician visit
📶 2. How to Check if Your Plan Has Changed
You can verify your plan status anytime:
1. Visit www.mahekbroadband.in
2. Go to Renew / Recharge
3. Enter your Registered Mobile Number or Customer ID
4. Your active plan name and speed will appear on-screen
Or simply message us on WhatsApp with your registered number to confirm.
⚠️ 3. What Can Cause Delays
Pending payment verification or wrong transaction ID
Network congestion or backend synchronization
Router reboot required after upgrade (our team will guide you)
Feasibility issues in rare fiber upgrade cases
💡 Most upgrades are automatic and require no technician — the new plan reflects within minutes once
verified.
🛠️ If your new plan hasn’t reflected after 2 hours, restart your router once or contact support.
📞 Need Help with Plan Activation?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Will my plan speed change immediately after upgrading?
Yes! ⚡
When you upgrade your Mahek Broadband plan, your new speed is activated almost instantly — usually
within 30 minutes to 1 hour after payment confirmation.
There’s no need to wait for your current plan to expire or for a technician visit (in most cases).
⚙️ 1. How the Upgrade Process Works
1. You choose your new plan (for example, from 40 Mbps → 75 Mbps).
2. Once payment is confirmed, our system updates your account speed.
3. Within minutes, your new plan speed becomes active on your connection.
4. You may need to restart your router once to apply the changes.
📊 2. Typical Upgrade Activation Time
Upgrade Type Activation Time Remarks
Same plan renewal ✅ Instant Plan continues seamlessly
Speed upgrade (e.g. 40 → 75 Mbps) ⚡ 30–60 minutes Immediate after payment confirmation
Router upgrade included 🕒 1–3 hours After router setup or remote reconfiguration
Major upgrade (OTT plan / new speed tier) 🕓 Within 24 hours If backend configuration or feasibility check
needed
⚠️ 3. Why You Might Not See Instant Change
If your upgraded speed hasn’t appeared right away:
Restart your router or device once.
Wait 10–15 minutes for system sync.
Verify your upgrade confirmation message.
Contact support if speed doesn’t update within 2 hours.
✅ 4. No Downtime Guarantee
Upgrading doesn’t interrupt your internet access.
You’ll stay connected during the transition, and speed will automatically adjust once the upgrade is
complete.
📞 Need Help Verifying Your New Speed?
💡 Speed changes are instant for online or WhatsApp upgrades — no reinstallation or downtime required.
🛠️ In most cases, the delay is due to router caching or network synchronization — quickly resolved
remotely by our team.
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How do I check my data usage or remaining balance?
All Mahek Broadband plans are unlimited, so you don’t need to worry about running out of data or balance.
🎉
However, you can still check your usage statistics, speed, or renewal status anytime through our online
tools or support team.
⚙️ 1. For Unlimited Plans
Since Mahek Broadband offers truly unlimited data, there’s no fixed data limit or balance counter.
You’ll always enjoy full-speed internet throughout your plan validity.
📊 2. How to Check Your Usage Summary or Validity
You can view your plan details, renewal date, and connection activity through any of the following:
Method How to Check
🌐 Website Visit www.mahekbroadband.in → Click Renew / Recharge → Enter
your Registered Mobile Number or Customer ID → View plan name, validity, and
renewal date.
💬 WhatsApp / Call Message or call 📞 +91 022697 18061 → Provide your registered number → Our team
will share your plan details instantly.
📧 Email / SMS Alerts You’ll receive automatic reminders about expiry, renewal date, and active plan via
email or SMS before your plan ends.
🚀 3. Checking Speed & Network Performance
You can test your current plan speed anytime using:
Mahek Broadband Speed Test Tool → speedtest.mahekbroadband.in
or OpenSpeedTest.com integrated on our website.
🧭 4. Quick Tips
For accurate results, connect your device via LAN cable or 5 GHz Wi-Fi before running a speed test.
Always check from a single device to avoid shared bandwidth effects.
Contact support if your speed remains below your plan rate for an extended time.
💡 We don’t restrict or reduce your speed after high usage — you get 100% of your plan speed all month
long.
📈 This helps you verify your real-time upload and download speeds.
📞 Need Help Checking Usage or Validity?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I test my internet speed accurately?
Testing your speed correctly ensures you see your true Mahek Broadband performance. ⚡
Follow these steps to measure your real download and upload speed using reliable tools and proper testing
methods.
⚙️ 1. Use Recommended Speed Test Tools
For the most accurate results, always use trusted and official tools:
Tool Name Website / Link Purpose
Mahek Speed Test speedtest.mahekbroadband.in Direct connection to Mahek servers (most accurate)
OpenSpeedTest www.openspeedtest.com Alternative browser-based test
Ookla Speedtest www.speedtest.net Industry-standard multi-server test
📶 2. Before You Start the Test
To get a true speed reading:
✅ Connect your device via LAN cable (preferred) or 5 GHz Wi-Fi band. ✅ Close background apps (YouTube, downloads, cloud sync, etc.).
✅ Disconnect other devices from Wi-Fi temporarily.
✅ Restart your router if you haven’t in a while.
📊 3. How to Run the Test
1. Visit speedtest.mahekbroadband.in
2. Click “Start Test”
3. Wait for the test to measure:
Download Speed (data coming to your device)
Upload Speed (data sent from your device)
Ping / Latency (network response time)
4. Compare the results with your subscribed plan speed.
📈 4. Understanding Your Results
Term Meaning Ideal Value
Download Speed How fast you receive data Should match or be close to your plan speed
💡 Our official Mahek Speed Test is the most accurate because it connects directly to our local servers.
📱 Mobile users should keep within 1–2 meters of the router for best accuracy.
💡 Your actual speed may vary slightly due to Wi-Fi signal strength, connected devices, or time of day.
Term Meaning Ideal Value
Upload Speed How fast you send data Usually 70–90% of your plan speed
Ping / Latency Response delay (lower = better) Below 30ms for fiber connections
🧭 5. Pro Tips
Use a LAN test for the most accurate result.
2.4 GHz Wi-Fi gives more range but less speed.
5 GHz Wi-Fi gives higher speed but lower range — ideal for speed tests.
Avoid testing during heavy peak hours (9 PM – 11 PM) for best results.
📞 Need Help Verifying Your Speed?
If your speed seems lower than expected, contact our support team for a quick diagnostic.
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I test my internet speed accurately?
You can easily check your real-time Mahek Broadband speed using our official online speed testing tool.
This helps you measure your true download, upload, and ping performance directly from our network —
no third-party servers needed. ⚡
⚙️ 1. Test Using Our Official Tool
For the most accurate results, always use our official link:
🌐 Click Here → Mahek Broadband Speed Test
📶 2. Before You Start the Test
To ensure accurate speed results:
✅ Connect your device via LAN cable or 5 GHz Wi-Fi (not 2.4 GHz).
✅ Close background downloads, streaming, or cloud sync apps.
✅ Disconnect extra devices temporarily.
✅ Restart your router before testing if it hasn’t been rebooted recently.
📊 3. How to Run the Test
1. Visit mahekbroadband.in/speedtesting
💡 This tool connects directly to Mahek’s local servers, giving the most accurate and low-latency results.
📱 For mobile testing, stay close to your router (within 1–2 meters).
2. Tap “Start Test”
3. Wait for it to check:
Download Speed (data received)
Upload Speed (data sent)
Ping / Latency (network delay)
4. Compare the results with your plan speed for reference.
📈 4. Understanding Your Results
Metric What It Means Ideal Value
Download Speed Speed of receiving data Should match or be close to plan speed
Upload Speed Speed of sending data 70–90% of your plan speed
Ping (Latency) Time taken for a signal round trip Below 30 ms = Excellent for fiber
🧭 5. Pro Tips
Use LAN for the most accurate result.
Test during off-peak hours (morning or afternoon) for consistency.
2.4 GHz = longer range, lower speed; 5 GHz = higher speed, shorter range.
If speeds are consistently low, contact support for a diagnostic check.
📞 Need Help or Verification?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Why is my speed different from what I subscribed to?
Internet speed can sometimes appear slightly lower or vary from your plan speed — and that’s completely
normal. ⚙️
Your plan speed reflects the maximum speed available under ideal conditions, but several technical and
environmental factors can influence the actual speed you experience.
⚙️ 1. Common Reasons for Speed Variation
Reason Explanation
Wi-Fi Signal Strength Speed may drop if you’re far from the router or using the 2.4 GHz band. Try
connecting via LAN cable or 5 GHz Wi-Fi for accurate results.
Device Limitation Older phones, laptops, or routers may not support higher speeds like 100 Mbps+.
Multiple Devices Connected Shared usage across multiple users (TVs, mobiles, downloads) divides total
available bandwidth.
Reason Explanation
Peak Usage Hours During evening hours (8 PM – 11 PM), heavy network usage in your area may
cause slight slowdowns.
Background Apps Apps like Google Drive, Netflix, or system updates can consume bandwidth
silently.
Testing Method Using third-party or distant speed servers may show reduced speed due to
longer routing distance.
Wired vs. Wireless LAN cable gives full plan speed; Wi-Fi usually delivers 70–90% depending on
signal and interference.
📶 2. Expected Speed Range
Depending on your device and connection type, you can expect approximately:
Connection Type Expected Speed Range
LAN Cable 95–100% of plan speed
5 GHz Wi-Fi 85–95% of plan speed
2.4 GHz Wi-Fi 60–80% of plan speed
🧠 3. How to Improve Your Speed
✅ Use Dual Band or Wi-Fi 6 router for high-speed plans.
✅ Keep router in an open, central location.
✅ Disconnect idle devices.
✅ Restart your router once every few days.
✅ Update router firmware regularly.
✅ Avoid placing router near metal or microwave appliances.
🧭 4. When to Contact Support
If your speed remains consistently below your plan rate even after following these tips:
Test again using our official link: mahekbroadband.in/speedtesting
Take a screenshot of your result
Share it with our support team for quick diagnosis and assistance
📞 Need Help Troubleshooting?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What affects my Wi-Fi speed at home?
Your Wi-Fi speed depends on more than just your broadband plan. 🏠📶
Even if you have a high-speed Mahek Broadband connection, your home environment, router placement,
and connected devices can significantly affect how fast the internet feels on Wi-Fi.
⚙️ 1. Common Factors That Affect Wi-Fi Speed
Factor How It Affects Your Speed Tips to Improve
Router Placement If your router is hidden behind walls,
furniture, or placed in a corner, signals
weaken.
Keep your router in an open, central spot —
ideally 4–5 feet high.
Wi-Fi Band (2.4 GHz vs 5
GHz)
2.4 GHz gives wider range but lower
speed; 5 GHz gives faster speed but
shorter range.
For best results, use 5 GHz on nearby
devices and 2.4 GHz for far rooms.
Number of Connected
Devices
Each device shares available bandwidth. Disconnect unused devices or use Dual
Band to split load.
Interference from Other
Electronics
Microwaves, Bluetooth devices, cordless
phones, or metal objects can disrupt
Wi-Fi signals.
Keep router away from such interference
sources.
Router Age / Quality Older or low-end routers can’t handle
higher speeds.
Upgrade to a Dual Band or Wi-Fi 6
router for better performance.
Walls & Building Material Thick walls, especially with metal or
concrete, absorb signals.
Use Wi-Fi extenders or mesh routers for
large homes.
Background Apps Smart TVs, mobiles, or PCs may autodownload updates in the background.
Pause auto-updates or schedule them at
night.
📶 2. Router Recommendations
Plan Speed Recommended Router Type
Up to 40 Mbps Single Band (2.4 GHz)
50 – 100 Mbps Dual Band (2.4 GHz + 5 GHz)
150 Mbps + Wi-Fi 6 Dual Band Router
🧭 3. Quick Tips for Stronger Wi-Fi
✅ Keep router in an open, elevated location.
✅ Reboot router once every few days.
✅ Avoid keeping router near TV, metal rack, or window.
✅ Use 5 GHz for high-speed devices (laptops, smart TVs).
✅ For large houses, ask for Mesh Wi-Fi or Extender setup options.
📞 Need Help Improving Your Wi-Fi Speed?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I get full speed on all my devices?
To experience your full Mahek Broadband speed on every device, it’s important to ensure proper Wi-Fi
setup, router placement, and device compatibility.
Even though your connection delivers the full plan speed, sharing it across multiple devices can reduce
performance if not optimized.
⚙️ 1. Check Your Connection Type
Connection Method Speed Performance Recommendation
LAN Cable (Wired) 100% of plan speed Best for PCs, smart TVs, and gaming consoles
5 GHz Wi-Fi 85–95% of plan speed Use for phones and laptops close to the router
2.4 GHz Wi-Fi 60–80% of plan speed Use for smart devices farther from the router
📶 2. Optimize Your Wi-Fi Setup
✅ Place the router in an open, central spot — away from walls and metal surfaces.
✅ Connect high-speed devices (TVs, PCs) to the 5 GHz band. ✅ Reboot your router once a week to clear cache and refresh signals.
✅ Keep the router firmware updated (our team can help remotely).
✅ For large homes, consider adding a Wi-Fi extender or mesh system.
📱 3. Manage Device Load
Every connected device shares the same bandwidth.
To maintain top speed on all devices:
Disconnect inactive gadgets (old phones, smart speakers, etc.).
Avoid downloading or streaming 4K videos on multiple devices at once.
Use parental or QoS controls (if your router supports it) to prioritize speed for important devices.
⚙️ 4. Check Device Capability
Older phones, laptops, or network cards may not support high-speed Wi-Fi standards.
If your plan is 100 Mbps+, ensure your devices support:
Wi-Fi 5 (802.11ac) or Wi-Fi 6 (802.11ax)
Gigabit LAN port for wired connections
🧭 5. Quick Troubleshooting
If speed still seems low:
1. Run a test at mahekbroadband.in/speedtesting .
2. Restart your router and test again via LAN.
3. Ensure only one device is testing at a time.
4. Contact support if your LAN test shows less than your plan speed — our team can remotely optimize
your line.
📞 Need Help Getting Full Speed?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
💡 Wired LAN always gives the most accurate and stable speed.
⚙️ Devices with older Wi-Fi 4 adapters may cap out at 40–50 Mbps even on a fast plan.
❓ Do you throttle speed during peak hours?
No ❌ — Mahek Broadband does not throttle or deliberately reduce your speed during any time of the
day.
Your plan speed remains constant 24×7, whether you use the internet in the morning, afternoon, or during
evening peak hours.
⚙️ 1. What Actually Happens During Peak Hours
During high-traffic periods (usually 8 PM – 11 PM), you may sometimes notice a small variation in browsing
or streaming speed.
This isn’t throttling — it’s a natural effect of temporary network congestion, when many users in the same
area are online at once.
📶 2. Why You May See Slight Variation
Reason Effect on Speed Solution
Heavy usage in your area Slight temporary slowdown Automatically stabilizes within minutes
Wi-Fi interference or distance Lower device speed Use LAN cable or 5 GHz Wi-Fi
Multiple connected devices Shared bandwidth Disconnect unused devices
Router caching or uptime Minor lag Restart your router every few days
⚡ 3. Our Network Management Policy
Mahek Broadband follows a No Throttling, No Capping policy.
We maintain dedicated bandwidth pools to ensure consistent performance.
Continuous monitoring ensures that even during high traffic, users get optimal speeds.
📈 4. Pro Tips for Best Speed Anytime
✅ Use 5 GHz Wi-Fi for stable performance.
✅ Avoid connecting more than 10–12 devices at once on a single router.
✅ Reboot router once a week for optimal signal quality.
✅ Use wired LAN for gaming or large file downloads.
🧭 5. Summary
Condition Does Mahek Throttle?
Peak hours ❌ No
High data usage ❌ No
OTT streaming ❌ No
💡 Even during peak hours, Mahek Broadband maintains high performance by balancing bandwidth across
all users fairly.
🔒 We do not restrict downloads, streaming, or gaming during any hours.
Condition Does Mahek Throttle?
Gaming / Downloads ❌ No
Network abuse / misuse ⚠️ Only restricted under Acceptable Use Policy
📞 Need Help Optimizing Speed?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I improve my download/upload speed?
If your internet feels slower than expected, don’t worry — there are several quick and effective ways to boost
your Mahek Broadband speed for both downloads and uploads. ⚡
Most issues can be resolved with a few simple adjustments to your Wi-Fi setup, device settings, or router
placement.
⚙️ 1. Check Your Connection Type
Connection Type Expected Performance Recommendation
LAN Cable (Wired) 100% of plan speed Best for desktops, TVs, and gaming
5 GHz Wi-Fi 85–95% of plan speed Ideal for mobile, laptop, OTT streaming
2.4 GHz Wi-Fi 60–80% of plan speed Use for IoT or distant devices
📶 2. Optimize Router Placement
Keep router in an open, central area (not behind walls or inside cabinets).
Place router 4–5 feet high and away from metal, mirrors, or appliances.
Avoid placing router near TV, microwave, or cordless phones.
Use the 5 GHz band for short range, high-speed connections.
🔧 3. Reduce Device Load & Background Usage
Disconnect idle or unused devices.
Close apps like YouTube, Netflix, Google Drive, and OneDrive when testing speed.
Turn off automatic updates and cloud sync temporarily.
Limit the number of devices streaming 4K or downloading large files simultaneously.
📈 4. Improve Upload Speed
Connect via LAN instead of Wi-Fi for stable uploads.
Avoid running multiple uploads (Google Drive, video calls, etc.) at once.
Keep your router firmware updated.
If uploading large files often, upgrade to a higher-speed plan for better upstream bandwidth.
💡 For fastest uploads and downloads, use a LAN connection whenever possible.
🧠 5. Restart & Refresh Your Network
Restart your router once every few days to clear memory cache.
If you notice a sudden slowdown, power off your router for 1 minute and restart.
Periodically reboot your device (PC or mobile) to refresh the network adapter.
🌐 6. Test Speed Accurately
Use our official Mahek Broadband tool to check your current performance:
👉 mahekbroadband.in/speedtesting
🧭 7. When to Contact Support
If your LAN test speed is still below your plan rate:
1. Take a screenshot of your speed test result.
2. Send it via WhatsApp or email to our support team.
3. We’ll run a remote line check and optimize your connection.
📞 Need Help Boosting Speed?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What should I do if my plan shows low speed frequently?
If you notice that your Mahek Broadband speed is slower than expected on a regular basis, don’t worry — it
can usually be fixed quickly.
Low speed is often caused by Wi-Fi settings, device load, or signal interference, not by the fiber line itself.
Follow these steps before requesting technical support 👇
⚙️ 1. Basic Troubleshooting Steps
1. Restart your router and wait 1–2 minutes.
2. Run a speed test on mahekbroadband.in/speedtesting using a LAN cable or 5 GHz Wi-Fi.
3. Disconnect extra devices temporarily and test again.
4. Check your router lights:
🔵 Power + Internet light = Connected properly
🔴 Blinking light = Line signal issue – contact support
5. Clear background downloads or cloud sync apps (Google Drive, Netflix, updates).
📶 2. Identify Where the Slowdown Happens
💡 Most speed issues resolve after rebooting your router and testing on a single device.
Scenario Possible Cause Action to Take
Speed slow on all devices Line or router issue Restart router → test LAN → contact support
Speed slow only on Wi-Fi Signal interference or distance Move closer / use 5 GHz band
Speed ok on LAN but low on
mobile
Device limitation or cache Restart mobile / clear network settings
Speed drops at specific times Peak hour traffic Temporary – auto-balances soon
🧠 3. Check Router & Cable Health
Ensure router adaptor is plugged in securely.
Replace old LAN cables (CAT-5 → CAT-6 recommended).
Keep router firmware updated (our team can assist remotely).
If router is 3+ years old, consider an upgrade to Dual Band or Wi-Fi 6.
📈 4. Advanced Self-Check
Run two speed tests — one via LAN and one via Wi-Fi — and compare.
Test on a different device (laptop + mobile).
Note the date/time and speed values if problem persists — this helps our team diagnose faster.
🧭 5. When to Contact Support
Contact us if:
Your LAN speed is below 70% of your plan for more than a day.
Router lights show “LOS” or “Blinking Red.”
Speed is consistently slow even after rebooting and isolation tests.
Our team will run a remote line check, reset your port, and guide you through a quick solution or technician
visit if needed.
📞 Need Help Right Now?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What is the validity period of each plan?
All Mahek Broadband plans are prepaid and come with multiple validity options so you can choose the
duration that best fits your needs.
Your plan validity determines how long your internet connection remains active before renewal is required.
📅 1. Standard Plan Validity Options
Plan Type Available Validity Options Bonus / Offer
Regular Internet Plans 1 Month, 3 Months, 6+1 Months, 12+2
Months
Free extra month(s) on long-term renewals
OTT Combo Plans 1 Month, 3 Months, 6 Months, 12
Months
OTT access included for full duration
Business / Corporate Plans Custom Duration (Monthly / Quarterly /
Yearly)
Based on contract terms
⚙️ 2. How Validity Works
Your plan validity starts from the activation date, not the payment date.
Plans remain active for the selected duration until expiry.
You can renew anytime before expiry — early renewals extend your validity automatically.
If you forget to renew, you still have a 3-month grace period before permanent disconnection.
📈 3. Benefits of Long-Term Plans
✅ Save more compared to monthly renewals
✅ Get free extra months with 6- or 12-month plans
✅ Enjoy uninterrupted service without frequent payments
✅ Eligible for free router offers and promotions
🧭 4. Check Your Plan Validity Anytime
You can check your current plan’s expiry or renewal date anytime by:
Visiting mahekbroadband.in → Renew / Recharge section
Calling 📞 +91 022697 18061
Or messaging us on WhatsApp with your registered number
📞 Need Help Choosing the Right Duration?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I pause my plan temporarily when I’m away?
No, Mahek Broadband does not offer plan suspension or pause options at the moment. 🚫
All plans are prepaid and continuous, meaning once activated, your plan validity continues until the end of
the selected duration.
⚙️ 1. Why Pause Is Not Available
Our broadband plans are time-based, not usage-based.
Every connection continuously uses assigned network resources and bandwidth.
Pausing would affect network routing and IP allocation, so the plan remains active until expiry.
🧭 2. Suggested Option
If you’re going out of town for a long period:
Let your plan expire naturally.
You can renew it anytime within 3 months after expiry without any extra charge.
If more than 3 months pass, reconnection fees may apply as per company policy.
📞 Need More Clarification?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Do I get notifications before my plan expires?
Yes! ✅
Mahek Broadband automatically sends plan expiry and renewal reminders so you never lose connectivity.
You’ll receive alerts through SMS, WhatsApp, and Email before your plan ends.
📩 1. Notification Schedule
Reminder Type When You’ll Receive It Message Includes
First Reminder 3 days before plan expiry Renewal date & link to pay online
Final Reminder 1 day before expiry Urgent renewal notice
Post-Expiry Alert After plan expiry Grace-period renewal option & reconnection info
🧾 2. Notification Channels
You’ll receive renewal updates through:
📱 SMS on your registered mobile number
💬 WhatsApp message from the official Mahek Broadband number
📧 Email notification (if provided during registration)
⚙️ 3. How to Check Expiry Anytime
If you missed the message or want to double-check your renewal date:
💡 Make sure your registered mobile number and email ID are correct to continue receiving reminders.
🔒 We never share or spam your contact details — all reminders are strictly for your connection.
1. Visit mahekbroadband.in
2. Go to the Renew / Recharge section
3. Enter your Registered Mobile Number or Customer ID
4. Your current plan and next renewal date will appear instantly
📞 Need Help with Renewal or Notifications?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What happens to unused days if I renew early?
When you renew your Mahek Broadband plan early, your unused days are not lost — they
are automatically carried forward and added to your new plan validity. ✅
This means you can renew anytime without worrying about losing the remaining days of your active plan.
⚙️ 1. How Early Renewal Works
Scenario What Happens
You renew the same plan early Remaining days are added to the new cycle (validity extends
automatically)
You upgrade to a higher-speed plan New speed activates instantly, and unused balance is adjusted
You renew before expiry Plan continues seamlessly without interruption
📆 2. Benefits of Renewing Early
✅ No service interruption or downtime
✅ No loss of existing validity
✅ No reactivation delay — plan continues smoothly
✅ Eligible for long-term renewal offers (like 6+1 or 12+2 months)
⚠️ 3. Important Notes
Validity extension applies only if you renew before your current plan expires.
OTT access (if applicable) also extends automatically with the new plan.
You can confirm your updated validity instantly on the website or by calling support.
📞 Need Help with Early Renewal?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
💡 Example: If you have 5 days left and renew a 30-day plan early, your new validity becomes 35 days
total.
❓ Will my IP address change after renewal or upgrade?
In most cases, yes — your IP address may change automatically after renewal or plan upgrade.
This is completely normal and part of Mahek Broadband’s dynamic IP system, which assigns fresh IPs to
ensure network stability and security.
⚙️ 1. How IP Assignment Works
All standard home broadband users are given Dynamic IP addresses.
A dynamic IP changes automatically when:
You renew your plan
You upgrade or downgrade your plan
Your router or ONU is restarted after a long duration
This process helps maintain a secure and efficient network for all users.
🧭 2. When Your IP May Stay the Same
If you’re using your connection continuously without disconnection or restart, your IP may remain
unchanged for several days.
Minor renewals or same-plan extensions often retain the same IP temporarily.
🔒 3. Static IP Option (for Businesses)
If you require a permanent IP address (for CCTV, remote access, or hosting services):
Mahek Broadband offers Static IP as an optional add-on for business or enterprise users.
Static IPs are fixed and never change, even after plan renewal or upgrades.
Contact our sales team for availability and pricing in your area.
⚠️ 4. Important Notes
Changing IPs is normal for residential users and does not affect performance.
Some websites may log you out or request verification if your IP changes — this is for your security.
Static IP is recommended only for professional or server-based users.
📞 Need a Static IP or Have IP-Related Queries?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What happens if I change my router or device?
Changing your router or device will not affect your Mahek Broadband connection. ✅
However, your new router or device must be configured properly with your Mahek connection details to
ensure uninterrupted internet access.
⚙️ 1. When You Change Your Router
If you replace your router (new or upgraded model):
Your connection will still remain active and valid.
The new router needs to be configured by our technician or support team.
Configuration usually includes:
PPPoE username & password setup
Wi-Fi name (SSID) and password setup
Connection test for speed and stability
📶 2. When You Change Your Device (Phone / Laptop / TV)
If you connect a new device to your Wi-Fi:
Just enter your existing Wi-Fi password to connect.
Your plan and speed remain the same.
No setup change is needed unless you reset the router.
🔧 3. If Router Configuration Is Lost or Reset
If you accidentally reset your router or it loses configuration:
1. Call 📞 +91 022697 18061 for remote assistance.
2. Our technician will help you reconfigure it within minutes.
3. You can also share your router model on WhatsApp for quick setup guidance.
🧭 4. Router Replacement Policy
Routers provided by Mahek Broadband remain company property unless purchased.
If a router is damaged, lost, or replaced, a configuration fee or replacement charge may apply.
You may also use your own router, provided it supports PPPoE / fiber connectivity.
⚙️ 5. Recommended Router Types
Plan Speed Recommended Router Type
Up to 40 Mbps Single Band (2.4 GHz)
50 – 100 Mbps Dual Band (2.4 + 5 GHz)
150 Mbps + Wi-Fi 6 Router
📞 Need Help Configuring a New Router?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
💡 Once configured, your internet will start working immediately — no need for a new plan or reactivation.
📱 You can connect multiple new devices as long as your plan supports them.
🛠️ Never press the reset button unless instructed by our team.
⚡ For best performance, use a Dual Band or Wi-Fi 6 router that supports your plan speed.
❓ What happens if my connection remains inactive for long?
If your Mahek Broadband connection remains inactive or unpaid for a long period, it will not be
permanently disconnected immediately.
We follow a structured grace period and reconnection policy to give customers enough time to renew their
plans.
🕒 1. Grace Period Policy
Duration Since Expiry Status Action Required
0 – 90 Days Grace Period ✅ You can renew anytime without
penalty
90 – 120 Days Temporarily Inactive ⚙️ Reconnection charges may apply
Beyond 120 Days Permanently Disconnected 🔁 New installation required
⚙️ 2. After 3 Months of Inactivity
If your connection is not renewed within 90 days:
It is marked inactive in the system.
Fiber port and IP resources are released.
To resume service, a reconnection or reinstallation charge (₹200–₹500 depending on area) will apply.
Our team may need to recheck feasibility and reinstall the line if necessary.
🧾 3. Reconnection Process
1. Contact us via 📞 +91 022697 18061.
2. Provide your Customer ID or Registered Mobile Number.
3. Confirm your address and desired plan.
4. Our team will schedule a quick reactivation or reinstallation visit.
5. Once payment is completed, your service is restored instantly.
📆 4. To Avoid Reconnection Charges
✅ Renew before or within the 3-month grace period.
✅ Choose 3-, 6-, or 12-month plans to avoid frequent renewals.
✅ Watch for SMS / WhatsApp reminders about expiry and due dates.
🧭 5. Quick Summary
Condition Connection Status Charges
Active / Recently Expired Grace Period No extra charge
💡 During the first 3 months after expiry, your fiber line and account remain reserved for you.
⚙️ If your connection has been inactive for 3+ months, our technician will verify fiber availability before
reconnection.
Condition Connection Status Charges
Inactive (90+ days) Temporarily disconnected Reconnection fee applies
Inactive (120+ days) Released permanently New installation required
📞 Need Reconnection or Renewal Help?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Will I lose my router or data if my connection stays inactive?
No, you won’t lose your router or personal data immediately. ✅
However, if your Mahek Broadband connection remains inactive for more than 3 months, your account will
be marked as permanently disconnected, and certain terms will apply.
⚙️ 1. Router Policy During Inactivity
The router and fiber line remain safe during the 3-month grace period after expiry.
Once your plan is renewed within that time, your same router and line continue working.
If your account stays inactive for over 90 days, the connection is released and:
Company-provided routers must be returned.
If not returned, a replacement fee may be applied.
You can reuse your personally purchased router after reactivation — it just needs reconfiguration.
💾 2. What About My Internet Data or Files?
Mahek Broadband does not store your personal data, downloads, or browsing history.
Any files stored on your own devices (PC, mobile, etc.) remain completely safe.
Only temporary session data related to your connection is cleared during deactivation.
🧾 3. If You Reconnect Later
You can reconnect anytime within 3 months without losing router access.
After 3 months, a reconnection fee (₹200–₹500) or new installation may be required.
Our team will reconfigure your router during reactivation at no extra cost.
🧭 4. Summary
Condition Router Status Data Safety Action Required
Inactive < 3 months Safe & Active 100% Safe Renew to restore instantly
Inactive > 3 months May need
return/reconfiguration
Safe Contact for reconnection
💡 You won’t lose your Wi-Fi settings or router data unless the device is reset.
🔒 Your privacy and personal data remain fully protected — we never access or store your content.
Condition Router Status Data Safety Action Required
Permanently disconnected Router retrieved / released Safe New setup needed
📞 Need Help with Reconnection or Router Setup?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I transfer my remaining validity to another user or address?
No, Mahek Broadband plans are non-transferable. 🚫
Once a plan is activated under your registered name, address, or customer ID, it cannot be transferred to
another user or location.
⚙️ 1. Why Plan Transfer Isn’t Allowed
Every Mahek connection is registered to a specific address and customer ID for security and network
management.
Each line uses a unique fiber port and configuration tied to your registered property.
Transferring plans between users or addresses would require a completely new setup and verification
process.
🔁 2. Alternative Options
Scenario Available Option
Moving to a new address Request a connection transfer / relocation (if within service area)
Another person wants your plan They can apply for a new connection in their name
Plan expired but unused Renew anytime within 3 months to keep the same connection active
📦 3. How to Request Relocation (Same User)
If you’re shifting within our coverage area:
1. Call 📞 +91 022697 18061 or message us on WhatsApp.
2. Provide your Customer ID, old address, and new address.
3. Our technician will check feasibility and reinstall your connection at the new location.
4. A relocation fee (₹300–₹600) may apply depending on fiber work.
🧭 4. Summary
💡 If you’re moving to a new address, you can request a connection transfer or relocation, but the same
validity cannot be shifted.
⚙️ Our team will help you relocate or reconnect easily within Vasai West (401201 / 401207) service zones.
🕒 Your existing plan and validity continue as is — only the location changes.
Transfer Type Allowed? Notes
To another user ❌ No Each account is registered individually
To another address ⚙️ Yes (Relocation only) Feasibility check required
Within same house ✅ Yes Same router and account continue
Between areas (different pin codes) ❌ No New installation needed
📞 Need Help with Transfer or Relocation?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I reconnect my old connection after permanent disconnection?
Yes, you can reconnect your old Mahek Broadband connection even after permanent disconnection — but it
will be treated as a new connection setup. 🔁
Once your line has been released from the system, a fresh installation and reactivation process is required.
⚙️ 1. When a Connection Becomes “Permanently Disconnected”
A Mahek Broadband connection is marked as permanently disconnected when:
It remains inactive or unpaid for more than 3 months (90+ days).
The fiber port, IP, and router allocation are released from the network.
Your address slot becomes available for new customers in that area.
🧾 2. Reconnection Procedure
1. Contact our support team at 📞 +91 022697 18061.
2. Share your old registered mobile number or address.
3. Our team will check fiber feasibility at your location.
4. If available, a technician visit will be scheduled for installation.
5. Pay the standard connection or reactivation charges to resume service.
📡 3. What You’ll Get After Reconnection
A new active customer ID
Fresh router configuration or reinstallation (if required)
Option to keep your existing router if it’s in working condition
Full access to your selected new plan immediately after payment
🧭 4. Pro Tips
💡 Your old account ID becomes inactive, but you can still reactivate under the same name or address.
⚙️ Reconnection charges usually range between ₹200 – ₹500, depending on material and area.
✅ To avoid reconnection costs, renew within the 3-month grace period.
✅ Keep your fiber line and router safe even if the connection is inactive.
✅ Choose a long-term plan (6 or 12 months) for hassle-free continuity.
🧾 5. Quick Summary
Status Reconnection Option Charges
Inactive (< 3 months) Renew directly ₹0
Permanently disconnected (> 3 months) Fresh reactivation required ₹200 – ₹500
Feasibility not available New installation required Standard installation fee
📞 Need Help Reconnecting?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Are there any discounts on annual subscriptions?
Yes! 🎉
Mahek Broadband offers special discounts and bonus validity on long-term and annual subscriptions.
When you choose a 6-month or 12-month plan, you not only save more compared to monthly payments
but also get extra free months and exclusive offers.
💰 1. Long-Term Plan Benefits
Plan Duration Offer / Bonus Example
3 Months Standard pricing Pay once every 3 months
6 Months +1 Month Free Get 7 months of service total
12 Months +2 Months Free Get 14 months of service total
🏷️ 2. Additional Annual Offers
Depending on your plan type and area, you may also receive:
Free Installation for new annual subscribers
Free Dual Band Router for high-speed or OTT plans (50 Mbps and above)
Exclusive OTT Bundle Discounts on select 12-month combo plans
Priority technical support and renewal reminders
🧭 3. Why Choose an Annual Plan
💡 For example: If you choose a 12-month plan, you’ll enjoy 2 months completely free, saving up to 15–
20% compared to monthly renewals.
⚙️ Annual offers vary by promotion and are updated regularly on our website.
✅ Save more compared to monthly billing
✅ Enjoy uninterrupted service all year ✅ Eligible for router upgrades and premium OTT bundles
✅ No need to remember monthly renewals
📞 To Get the Latest Offers 📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
Or visit 👉 mahekbroadband.in → “Plans” → “Offers & Discounts” section for current promotions.
❓ Do you offer referral or cashback rewards?
Currently, Mahek Broadband does not have any active referral or cashback programs. 🙅♂️
However, we do launch special limited-time offers for existing customers — including referral bonuses,
cashback, and discount coupons — from time to time.
💬 1. How You’ll Be Notified
Whenever a new referral, cashback, or promotional offer goes live:
You’ll receive an official WhatsApp message or SMS from Mahek Broadband.
The message will include all offer details, eligibility, and steps to claim rewards.
You can also confirm ongoing promotions by contacting our support team.
📱 2. How Referral Offers Usually Work (When Active)
In previous promotions, we’ve offered:
₹100–₹200 cashback for referring a new customer
Discounts on next renewal for both referrer and referee
OTT add-on upgrades for loyal customers
🧭 3. Stay Updated About Offers
To stay informed about new referral or cashback schemes:
Save our official WhatsApp number 📞 +91 022697 18061
Follow renewal reminders and messages from Mahek Broadband
Visit our website mahekbroadband.in → Offers & Discounts section
📞 For Offer Updates & Promotions
📞 +91 022697 18061
✉ support@mahekbroadband.in
💡 So don’t worry — as soon as any new offer starts, we’ll notify you directly via WhatsApp or SMS.
⚙️ These offers are occasional and time-bound.
🌐 www.mahekbroadband.in
❓ Can I get a combo offer for router + plan together?
Yes! 🎁
Mahek Broadband offers special combo packages that include both the Internet Plan + Wi-Fi
Router together — perfect for new users or customers upgrading to higher-speed plans.
These combo offers give you free installation, free router, and high-speed unlimited internet in one
package.
⚙️ 1. Router + Internet Combo Offer Details
Plan Speed Router Type Installation Charges Offer Price
20–40 Mbps Free Single Band Router (2.4 GHz) Free Included in plan
50–100 Mbps Free Dual Band Router (2.4 + 5 GHz) Free Included in plan
Above 100 Mbps Wi-Fi 6 Dual Band Router (subject to
availability)
Free Included in plan
🚀 2. Benefits of the Combo Offer
✅ Free Router + Free Installation
✅ Unlimited Fiber Internet with full plan speed
✅ Instant activation within 24–72 working hours
✅ Lifetime router maintenance under active plan
✅ No hidden charges
📦 3. Available Combo Categories
New Connection Combo: Router + Internet for first-time customers
Upgrade Combo: Dual Band router + higher-speed plan for existing users
OTT Combo: Internet + Router + OTT apps like Disney+ Hotstar, Zee5, and SonyLIV
🧭 4. How to Apply
1. Visit mahekbroadband.in
2. Go to the “New Connection” or “Router + Plan Combo” section
3. Fill out the short request form
4. Or simply call 📞 +91 022697 18061 to confirm current combo pricing
📞 Need a Router + Plan Combo?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
💡 You only pay for your selected plan — router and installation are provided free as part of the combo
offer.
🏷️ All combo offers are subject to area availability and promotional period.
❓ How can I know about new offers or festive plans?
You’ll never miss a Mahek Broadband offer! 🎉
We regularly announce festive discounts, OTT bundles, cashback deals, and router upgrade offers, and we
make sure all our customers are notified directly.
💬 1. How You’ll Be Informed
Whenever a new offer, cashback, or festive plan is launched, you’ll receive:
📱 WhatsApp message from our official number
✉️ SMS or Email with offer details
🌐 Updates on our official website 📢 Posts on our social media channels (if available)
🎁 2. Typical Mahek Festive Offers
During special occasions or festive seasons, we often announce:
💰 Discounts on 6-month & 12-month plans
🏷️ Free router or free installation for new users
🎬 OTT combo upgrades (Hotstar, Zee5, SonyLIV, etc.)
🔁 Renewal cashback or referral programs
🧭 3. How to Stay Updated
Method Details
WhatsApp Save 📞 +91 022697 18061 and send “Hi” to receive future offer alerts
Website Visit mahekbroadband.in → “Offers & Discounts” section
Customer Care Call anytime to ask about current promotions
Email / SMS Watch for regular notifications before renewal dates
🕐 4. Pro Tip
Renewing during an offer period ensures you get the maximum benefits, like extra validity or router
upgrades.
If an offer launches right after you renew, just message us — our team will confirm if it can be applied to
your active account.
📞 Need to Know About the Latest Offers?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
💡 We always inform active users directly through WhatsApp — so make sure your registered number is
correct and active.
⚙️ Offers are time-limited and vary by area and plan type.
❓ Do you have student or business special plans?
Yes! 🎓💼
Mahek Broadband offers dedicated plans for both students and business users, designed to provide highspeed, reliable internet at the best value.
🎓 1. Student Plans (Affordable & Reliable)
Our Student Plans are tailored for online classes, video calls, and study purposes — ensuring stable
connectivity and unlimited data for learning.
Speed Plan Type Validity Options Benefits
25 Mbps Student Basic 1 / 3 / 6 Months Unlimited data, Free installation
40 Mbps Student Standard 1 / 3 / 6 Months Best for online lectures & streaming
50 Mbps Student Plus 1 / 3 / 6 Months Dual Band router included, lag-free experience
💼 2. Business / Corporate Plans
Our Business Plans are designed for offices, shops, and commercial use — offering higher bandwidth, static
IP options, and priority support.
Speed Features Availability
100 Mbps – 300 Mbps Unlimited data, high uptime, SLA-backed
performance
Vasai West 401201 / 401207
Custom Bandwidth Dedicated business fiber lines Based on area feasibility
Add-ons Static IP, custom billing cycles, 24×7 support Optional
🧭 3. Benefits of Specialized Plans
✅ Unlimited data with no throttling
✅ 24×7 priority customer support
✅ Free installation and router on long-term subscriptions
✅ Optional static IP for offices and CCTV networks
✅ Fast activation within 24–72 working hours
📞 How to Apply
To activate a Student or Business plan:
1. Call or WhatsApp 📞 +91 022697 18061
2. Provide your location and preferred plan type
3. Our team will verify coverage and complete the setup quickly
💡 Available for students with valid ID proof — like a college/school ID card or admission receipt.
⚙️ Business plans ensure consistent performance even during peak hours and support multiple users or
devices simultaneously.
🧾 Documents Required
Students: Valid college/school ID card
Business Users: Shop Act / GST / Business ID proof
🌐 For More Information
Visit www.mahekbroadband.in → “Plans” section → Student Plans or Business Plans.
❓ Do you offer limited-time festive or promotional plans?
Yes! 🎉
Mahek Broadband regularly launches limited-time festive and promotional offers during special occasions
such as Diwali, Eid, New Year, Independence Day, and more.
These plans give customers extra benefits like bonus validity, free routers, OTT access, or cashback
discounts.
🏷️ 1. Types of Festive / Promotional Offers
Offer Type Details Typical Duration
🎁 Bonus Validity Offers Get extra 1–2 months free on 6-month or 12-
month plans
Seasonal
💰 Cashback / Discount Offers Save ₹100–₹500 on specific plans or upgrades Limited-time
📶 Free Router / Installation Free dual-band router for new connections Promotional
🎬 OTT Combo Discounts Discounted access to Hotstar, Zee5, SonyLIV, etc. Festival period
📢 2. How You’ll Be Notified
We’ll always notify you directly whenever a new festive or promotional offer is available:
📱 WhatsApp message from Mahek Broadband
✉️ SMS or Email announcement
🌐 Updates on www.mahekbroadband.in → “Offers & Discounts” section
📆 3. How to Avail These Offers
1. Contact 📞 +91 022697 18061 or WhatsApp us.
2. Mention the offer name or festive plan you want.
3. Complete payment during the offer period.
4. Your bonus validity or reward will be applied instantly.
🧭 4. Pro Tip
Renew or upgrade your plan during a festive offer to get maximum benefits, such as:
✅ Free router upgrade
✅ Extra validity months
💡 All festive offers are time-bound and available only during the announced period or while stock lasts.
⚙️ Make sure your registered mobile number is active to receive offer alerts instantly.
✅ Cashback or OTT subscription combo
✅ Priority activation
📞 Stay Updated About New Offers 📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Do you have any ongoing offers for new customers?
Yes! 🎉
Mahek Broadband frequently offers special welcome offers for new customers, making it easier and more
affordable to get started with our high-speed fiber connection.
Our new connection packages often include Free Installation, Free Router, and Exclusive Combo Plans.
⚙️ 1. Current New Connection Offers
Plan Speed Router Offer Installation Charges Extra Benefits
20 – 40 Mbps Free Single Band Router Free Unlimited data + same-day
activation
50 – 100 Mbps Free Dual Band Router Free Ideal for OTT streaming & gaming
150 Mbps + Wi-Fi 6 Router (subject to
availability)
Free Priority installation & premium
support
🏠 2. New Customer Benefits
✅ Free Installation on all plans
✅ Free Router (based on plan speed)
✅ Unlimited Data with No FUP
✅ 24–72 Hour Activation Guarantee ✅ Option to include OTT Combo Plans (Hotstar, Zee5, SonyLIV, etc.)
🎁 3. Additional Promotions (Subject to Availability)
Depending on current promotions, new customers may also receive:
💰 Cashback on first recharge
🎬 OTT access trials for select plans
🔄 Bonus validity on long-term subscriptions (e.g., 6+1 or 12+2 months)
📍 4. Areas Covered
Currently available in:
📍 Vasai West – 401201 & 401207
💡 These offers are valid only for new users or first-time connections in our service area.
⚙️ All promotions are time-limited and vary by location or plan type.
🧭 5. How to Apply for a New Connection
1. Visit mahekbroadband.in → “New Connection” section
2. Fill out the quick registration form
3. Or call / WhatsApp us directly: +91 022697 18061
4. Our team will confirm coverage and schedule installation
📞 Need More Info About Current Offers?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Are OTT combo offers included for new customers?
Yes! 🎬
Mahek Broadband offers exclusive OTT Combo Plans for both new and existing customers — giving
you high-speed unlimited internet + popular OTT platforms in one package.
New customers can choose an OTT Combo Plan right from the start and enjoy seamless
entertainment along with reliable fiber broadband.
⚙️ 1. Available OTT Combo Plans
Plan Name Speed Included OTT Apps Validity Offer
OTT Basic 40 Mbps Disney+ Hotstar, SonyLIV, Zee5 30 Days Free Single Band Router
OTT Plus 50 Mbps Disney+ Hotstar, SonyLIV, Zee5 30 Days Free Dual Band Router
OTT Premium 70 Mbps Disney+ Hotstar, SonyLIV, Zee5 30 Days Free Installation
OTT Ultra 100 Mbps Hotstar, SonyLIV, Zee5, Discovery+,
Travel XP, Hungama, Shemaroo &
more
30 Days Free Dual Band Router +
Priority Setup
🎁 2. Benefits for New Customers ✅ Free Router + Free Installation
✅ OTT access activated via PlayboxTV App
✅ 350+ Live TV Channels + Popular OTT Apps
✅ Single monthly payment for both internet & entertainment
✅ Option to renew OTT and internet together or separately
📱 3. How to Activate OTT Access
1. Download the PlayboxTV App from Play Store / App Store.
2. Log in using your Registered Mobile Number.
💡 Netflix is not included in any Mahek OTT plan.
3. Choose your language & region.
4. OTT subscriptions (Disney+ Hotstar, SonyLIV, Zee5, etc.) will activate automatically.
5. You’ll also receive a confirmation SMS for any app-specific activation (like Hotstar).
🧭 4. Notes
OTT access is valid for the same duration as your internet plan.
If you upgrade your plan later, OTT access updates automatically.
OTT lineup may change based on active PlayboxTV partnerships.
📞 Need Help with OTT Combo Plans?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Are free routers or installation available with promotional offers?
Yes! 🎁
Mahek Broadband regularly includes Free Router and Free Installation offers in its promotional and new
connection campaigns.
These offers help new and upgrading customers get started quickly — with zero setup cost and maximum
value.
⚙️ 1. Current Free Router & Installation Offers
Plan Type / Speed Router Offer Installation Charges Validity
20 – 40 Mbps Free Single Band Router (2.4 GHz) Free For new connections
50 – 100 Mbps Free Dual Band Router (2.4 + 5 GHz) Free For new & upgrade users
150 Mbps + Free Wi-Fi 6 Router (subject to
availability)
Free Limited-time promotional
OTT Combo Plans Free Dual Band Router Free Includes OTT setup &
activation
🧾 2. Important Offer Conditions
Free router & installation available only during active promotions.
Offer applicable for new connections and plan upgrades (not for reactivations).
Router remains under Mahek Broadband warranty while your plan stays active.
If your connection is inactive for 3+ months, router retrieval or reconfiguration fees may apply.
💡 No extra charge — routers are provided as part of ongoing combo or promotional campaigns.
⚙️ Free router offer cannot be exchanged for cash or discount value.
🧭 3. Why These Offers Are Valuable
✅ No hidden setup cost
✅ Instant activation (24–72 hours)
✅ Fully pre-configured router ready to use
✅ Free maintenance for the router under an active plan
✅ Best suited for new and OTT combo customers
📢 4. How to Avail the Offer
1. Visit mahekbroadband.in → “New Connection” page
2. Fill out the quick form with your address and preferred plan
3. Or call / WhatsApp 📞 +91 022697 18061 to confirm your eligibility
4. Our team will inform you of the current promotional offers available in your area
📞 Need Offer Confirmation?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Do you offer loyalty or renewal rewards for existing customers?
Yes! 🤝
Mahek Broadband truly values its loyal customers and frequently introduces renewal rewards, loyalty
discounts, and bonus validity offers to appreciate long-term users.
These benefits are available to existing customers based on their renewal duration and plan type.
🎁 1. Renewal Reward Offers
Renewal Type Reward / Bonus Details
6-Month Renewal +1 Month Free Get 7 months of service for the price of 6
12-Month Renewal +2 Months Free Get 14 months total validity
OTT Combo Renewal Free Dual Band Router / OTT
Bonus
Available on select high-speed plans
Upgrade Renewal Router Upgrade or Cashback
Offer
Based on active promotions
💰 2. Additional Loyalty Benefits
Priority customer support for long-term users
Early access to new offers and OTT combo discounts
Discounted reconnection fee (if inactive < 90 days)
Exclusive festive or referral rewards via WhatsApp
💡 Loyalty bonuses are automatically applied at the time of renewal — no separate request needed.
⚙️ Renewal-based offers may vary by plan and area — our team will confirm current benefits when you
renew.
🧭 3. How to Claim Your Loyalty Rewards
1. Renew your plan through mahekbroadband.in → “Renew / Recharge” section
2. Or message us on WhatsApp 📞 +91 022697 18061 before renewal
3. Our team will check current promotions and apply any loyalty or renewal rewards available to your
account
📈 4. Why Renew Long-Term ✅ Save more every cycle with free extra months
✅ Avoid frequent renewals and service interruptions
✅ Stay eligible for router upgrades and cashback offers
✅ Priority resolution for technical or billing queries
📞 Need to Check Your Loyalty Eligibility?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I share my connection with multiple users?
Yes, you can share your Mahek Broadband connection with multiple users or devices within your home or
office — as long as it’s under the same premises. 🏠💻📱
Your connection is designed to support multiple users simultaneously, depending on your plan
speed and router capacity.
⚙️ 1. Home or Personal Use
For household users, you can safely connect:
Multiple smartphones, laptops, smart TVs, and IoT devices
Family members using the same Wi-Fi router
Work-from-home setups (video calls, OTT, gaming, etc.)
📊 2. Recommended Device Capacity per Plan
Plan Speed Recommended Devices Ideal Use Case
20–40 Mbps Up to 6 devices Light browsing & streaming
50–75 Mbps Up to 10 devices HD streaming, video calls
100 Mbps + 15+ devices 4K OTT, gaming, CCTV, work-from-home
Business / Enterprise Plans 20+ devices Offices, cafes, shared spaces
💡 There’s no limit on the number of connected devices — just ensure your router supports it for best
performance.
🚫 3. What’s Not Allowed
As per our Acceptable Use Policy, sharing your connection outside your premises or with neighboring
flats is not permitted.
Each plan is meant for personal or business use at a single registered address.
🧭 4. Multi-User Setup Tips
✅ Use a Dual Band (2.4 + 5 GHz) router for better coverage.
✅ For large houses or offices, use Wi-Fi extenders or mesh routers. ✅ For 20+ devices or shared office use, choose a Business Plan for higher stability and bandwidth.
✅ Contact our support team for a professional router setup to ensure balanced network load.
📞 Need Help Setting Up a Multi-User Network?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I share my connection with multiple users?
Yes ✅ — you can share your Mahek Broadband connection with multiple devices and users within your
own home, office, or registered premises.
Your connection is designed to support several users at once, depending on your plan speed, router
capacity, and Wi-Fi range.
⚙️ 1. For Home Users
You can connect:
Multiple smartphones, laptops, TVs, or IoT devices
Family members or guests using your Wi-Fi
Work-from-home setups (video calls, streaming, gaming, etc.)
📊 2. Recommended Devices per Plan
Plan Speed Recommended Devices Ideal For
20–40 Mbps Up to 6 Devices Browsing, HD streaming
50–75 Mbps Up to 10 Devices OTT, video calls, moderate usage
💡 All Mahek Broadband plans support multi-device use as long as it remains within your registered
household or office premises.
Plan Speed Recommended Devices Ideal For
100 Mbps + 15–20 Devices 4K streaming, gaming, smart homes
Business Plans 20–50+ Devices Offices, shops, shared networks
🚫 3. Sharing Restrictions (AUP Compliance)
As per our Acceptable Use Policy, it is not permitted to:
Share or resell your internet connection outside your premises.
Extend your Wi-Fi or LAN to other flats, buildings, or third parties.
Use your plan for unauthorized business resale or community Wi-Fi.
💼 4. For Business or Multi-User Networks
If you need to connect 20+ users or multiple departments, consider our dedicated Business or Corporate
Plans that include:
Higher bandwidth and stability
Static IP option
Network segmentation & load balancing
Priority business support
🧭 5. Pro Tips for Multi-User Performance
✅ Use a Dual Band (2.4 + 5 GHz) router for better range & speed
✅ Position the router centrally for equal coverage
✅ Avoid connecting more than 12 devices on Single Band routers
✅ Upgrade to higher bandwidth if multiple users stream or game simultaneously
📞 Need Help Setting Up a Multi-User Network?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Do you provide business or corporate internet plans?
Yes! 💼
Mahek Broadband offers dedicated Business and Corporate Internet Plans designed for offices, retail
outlets, commercial spaces, and enterprises that require high-speed, reliable, and stable connectivity with
24×7 support.
⚙️ 1. Features of Business & Corporate Plans
Feature Description
Dedicated Bandwidth Ensures consistent high speed even during peak hours
Feature Description
Unlimited Data Truly unlimited usage — no throttling or hidden limits
Static IP Option Available for CCTV, servers, or business applications
High Uptime Guarantee 99%+ uptime with proactive network monitoring
Priority Support Fast response & resolution for business customers
Custom Billing Options Monthly / Quarterly / Annual invoicing available
📶 2. Available Business Plan Categories
Plan Type Speed Range Ideal For
SME Business Fiber 100–200 Mbps Small to mid-size offices, showrooms
Corporate Fiber 200–300 Mbps Large offices, educational institutions
Enterprise Custom 300 Mbps + Enterprises requiring static IP & guaranteed bandwidth
🏢 3. Business Support Benefits
✅ Dedicated relationship manager
✅ Remote & on-site technical support
✅ Flexible billing for companies (GST invoices provided)
✅ Secure private network setup for teams or CCTV
✅ Option for fiber redundancy for mission-critical uptime
📋 4. Required Documents for Business Connection
To activate a corporate plan, you’ll need:
Business ID proof (GST Certificate, Shop Act, or Company PAN)
Authorized signatory ID proof
Installation address confirmation (utility bill or lease agreement)
🧭 5. How to Apply for a Business Connection
1. Call or WhatsApp 📞 +91 022697 18061
2. Provide your business name, address, and required bandwidth
3. Our corporate sales team will share a custom plan quotation and schedule a feasibility check
4. Installation and activation are completed within 24–72 working hours (depending on area)
📞 For Business Enquiries & Custom Quotes 📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Is static IP available for businesses?
Yes! 🌐
Mahek Broadband provides Static IP (Fixed IP Address) options exclusively for Business, Corporate, and
Enterprise plans.
A Static IP allows you to host servers, monitor CCTV remotely, or run applications that need a constant,
unchanging IP address.
⚙️ 1. What is a Static IP?
A Static IP (Internet Protocol Address) is a permanent address assigned to your business connection.
Unlike regular Dynamic IPs (which change automatically), a Static IP remains fixed, ensuring seamless
remote access and higher security for professional use.
💼 2. Benefits of a Static IP for Businesses
Use Case How It Helps
CCTV & NVR Access View your security cameras from anywhere, anytime
Remote Server Access Run your own mail or web server securely
VPN / Office Networks Create secure virtual private networks between branches
Hosting Services Host websites or cloud applications
Business Software Integration Use ERP, POS, and accounting tools with reliable IP mapping
🧾 3. Availability & Charges
Static IP is available only on Business or Corporate Plans.
The cost varies based on your speed and plan category.
Typically priced from ₹250/month onwards or ₹2,500/year (subject to plan and area).
One-time configuration is included during installation.
🧠 4. Requirements
To request a Static IP, you’ll need:
An active business or corporate broadband plan
Valid business proof (GST certificate / Shop Act / Business ID)
A router that supports Static IP configuration (Dual Band or higher)
🧭 5. How to Get a Static IP
1. Call or WhatsApp 📞 +91 022697 18061
2. Mention your Customer ID and reason for Static IP
3. Our technical team will verify eligibility and share setup instructions
4. Static IP will be activated within 24–48 working hours after confirmation
📞 For Static IP & Business Plan Enquiries
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Do you support VPN or server hosting on your plans?
No, Mahek Broadband does not support VPN tunneling, web hosting, or public server hosting on standard
residential or business connections. 🚫
⚙️ 1. Why It’s Restricted
For network security and fair usage, Mahek Broadband connections are intended for general internet
access only — not for hosting public-facing servers or VPN gateways.
Unauthorized server use or tunneling can cause network congestion or security risks, which may affect
other users on the shared network.
As per our Acceptable Use Policy , activities such as running public servers or custom VPNs are not
permitted.
🧾 2. What Is Allowed
✅ Secure VPN connections for work-from-home (like office login or remote desktop) are allowed.
❌ Creating or reselling VPN services, or using broadband for public hosting, is not permitted.
📞 Need More Information?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Do you provide dedicated or leased line connections for enterprises?
Yes! 💼
Mahek Broadband offers dedicated business connectivity and leased line solutions for enterprises that
need guaranteed bandwidth, uptime, and priority service.
These connections are ideal for corporates, schools, hotels, hospitals, and IT offices requiring stable, highperformance internet for critical operations.
⚙️ 1. What is a Dedicated / Leased Line?
A leased line is a private, point-to-point fiber connection reserved exclusively for your organization.
Unlike shared broadband, the speed and bandwidth are not affected by other users — ensuring 100%
dedicated performance 24×7.
📈 2. Key Features of Mahek Dedicated Lines
Feature Description
Dedicated Bandwidth Full speed guaranteed at all times (1:1 contention ratio)
Scalable Speed Options 20 Mbps up to 1 Gbps (customizable)
SLA-Based Uptime 99%+ guaranteed uptime
Static IP Availability Included for remote access or server hosting
24×7 Business Support Priority monitoring and quick fault resolution
Secure Fiber Backbone Enterprise-grade routing and protection
Custom Billing Options Monthly, quarterly, or annual invoicing available
🏢 3. Ideal For
Corporate offices & enterprises
Educational institutions & coaching centers
Hospitals & security agencies (CCTV, cloud data)
E-commerce businesses or IT startups
Government or semi-government departments
🧾 4. Setup & Installation Process
1. Submit your business requirements to our sales team.
2. A network feasibility survey will be conducted at your location.
3. Quotation and Service-Level Agreement (SLA) shared for approval.
4. Installation completed within 5–10 working days (depending on feasibility).
💰 5. Pricing & Plans
Leased line pricing is customized based on bandwidth and location.
Static IP, router, and backup line options can be included on request.
Contact our enterprise team for a detailed quote.
📞 For Business & Enterprise Connectivity
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ What’s the difference between shared broadband and dedicated leased line
plans?
The main difference lies in how the bandwidth is delivered and shared.
While both are fiber connections from Mahek Broadband, a shared broadband plan is designed for homes
or small offices, whereas a leased line is built for enterprises that require guaranteed, uninterrupted
bandwidth.
⚙️ 1. Key Comparison Table
Feature Shared Broadband Dedicated Leased Line
Bandwidth Type Shared among multiple users in an area 100% dedicated to one customer
Speed Consistency May fluctuate slightly during peak
hours
Always stable, 24×7 guaranteed speed
Uptime 97–99% average uptime SLA-backed 99.5%+ uptime
IP Type Dynamic IP (changes periodically) Static IP (permanent)
Usage Type Home, small business, or personal Enterprise, corporate, or institutional
Support Priority Standard technical support Priority 24×7 business support
Contention Ratio 1:4 to 1:8 (shared bandwidth) 1:1 (dedicated bandwidth)
Cost Affordable monthly pricing Custom enterprise-grade pricing
Installation Time 24–72 hours 5–10 working days (based on survey)
📊 2. When to Choose Each Type
✅ Choose Shared Broadband If:
You’re a home user or small business
You primarily browse, stream OTT, or work from home
Occasional speed variation is acceptable
✅ Choose Leased Line If:
You run servers, CCTV systems, or multi-office setups
You need 24×7 uptime with consistent bandwidth
You require static IPs or enterprise-grade security
💼 3. Additional Benefits of Mahek Leased Line
Direct fiber-to-premise connection
24×7 monitoring by our NOC (Network Operations Center)
Custom bandwidth allocation up to 1 Gbps
Dedicated relationship manager for corporate clients
🧭 4. Summary
Plan Type Best For Speed Stability Support
Shared Broadband Homes, small offices Variable (depends on usage
load)
Standard
Dedicated Leased Line Enterprises, schools,
corporates
Constant (guaranteed 24×7) Priority
📞 Need Help Choosing the Right Plan?
💡 Broadband is ideal for regular users, while leased lines are best for organizations that cannot afford
downtime or fluctuating speeds.
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Whom should I contact if my plan doesn’t activate after payment?
If your Mahek Broadband plan doesn’t activate even after successful payment, don’t worry — our support
team is here to help. 🙌
Activation delays are usually temporary and can be resolved quickly with a simple verification.
⚙️ 1. Common Reasons for Delay
Payment not updated in the system yet (takes 10–15 minutes in some cases)
Wrong customer ID or mobile number entered during payment
Technical sync delay between payment gateway and account system
Pending installation or address confirmation (for new users)
🧾 2. What You Can Do
1. Wait 10–15 minutes after completing your payment.
2. Restart your router or reconnect your device.
3. If your internet is still inactive, contact support immediately with these details:
Your Registered Mobile Number or Customer ID
Payment reference number or screenshot
Date & time of payment
📞 3. Contact Support Team
You can reach Mahek Broadband support in any of the following ways:
Support Channel Contact Details Availability
📞 Customer Care +91 022697 18061 10:00 AM – 8:00 PM (Mon–Sat)
💬 WhatsApp Support +91 022697 18061 Instant Response
✉️ Email Support support@mahekbroadband.in Within 24 hours
🌐 Website www.mahekbroadband.in 24×7 Form Submission
🧭 4. Pro Tip
Always make your renewal or payment through our official website or WhatsApp link only — this ensures
instant activation and receipt confirmation.
💡 In most cases, activation happens automatically once payment is verified.
⚙️ Once your payment is verified, your plan will be reactivated instantly.
📞 Quick Support Reminder
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I check my plan status or active plan details?
You can easily check your current plan details, speed, and renewal date through our official Mahek
Broadband portal or by contacting our support team. ⚡
It takes less than a minute to view your active plan information.
🖥️ 1. Check Online via Website
1. Visit 👉 www.mahekbroadband.in
2. Go to the “Renew / Recharge” section.
3. Enter your Registered Mobile Number or Customer ID.
4. Your current plan name, speed, and expiry date will be displayed on the screen.
💬 2. Check via WhatsApp or Call
You can also get your plan details instantly by messaging or calling our support team:
Method Contact Response Time
📞 Call +91 022697 18061 Immediate
💬 WhatsApp +91 022697 18061 Within minutes
✉️ Email support@mahekbroadband.in Within 24 hours
🧭 3. What You Can View
When you check your plan status, you’ll see:
Current plan speed (e.g., 50 Mbps / 100 Mbps)
Plan category (Regular / OTT Combo / Business)
Expiry or renewal date
Remaining validity days
Account status (Active / Grace Period / Inactive)
⚙️ 4. Pro Tip
✅ Save our official WhatsApp number (+91 022697 18061) to quickly check your plan anytime.
✅ Renew before expiry to avoid disconnection or speed interruptions.
✅ Choose long-term renewals (6 or 12 months) to get bonus validity.
📞 Need Help Checking Your Plan?
💡 This option works 24×7 — even if your internet connection is temporarily inactive.
🧾 Just send your Registered Mobile Number or Customer ID, and our team will share your plan name,
speed, and validity instantly.
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ Can I get support via WhatsApp for plan upgrades or renewals?
Yes! 💬
Mahek Broadband provides full customer support via WhatsApp — including help with plan upgrades,
renewals, new connections, or technical queries.
You can chat directly with our support team anytime during working hours.
⚙️ 1. Official WhatsApp Support Number
📱 +91 87884 12303 (Save this number to your contacts)
Simply send a “Hi 👋” message on WhatsApp, and our system will connect you to a support executive who
can help you with:
Plan renewal or payment status
Upgrading your current speed or OTT combo
Checking active plan details
Booking a new connection
Reporting a technical issue
🧭 2. Benefits of WhatsApp Support
✅ Fast and easy — no waiting on calls
✅ Share payment screenshots or issues instantly
✅ Get renewal confirmations and activation updates
✅ Receive offers and alerts directly from Mahek Broadband
🧾 3. Available Services on WhatsApp
Service Type Available via WhatsApp?
Plan Renewal ✅ Yes
Plan Upgrade ✅ Yes
Technical Support ✅ Yes
New Connection Request ✅ Yes
Billing or Payment Query ✅ Yes
OTT Activation Help ✅ Yes
💡 You’ll receive instant replies during business hours (10:00 AM – 8:00 PM).
📞 Other Support Channels
📞 Call: +91 022697 18061
✉ Email: support@mahekbroadband.in
🌐 Website: www.mahekbroadband.in
❓ What are your working hours for support?
Our Mahek Broadband Support Team is available every day to assist you with plan renewals, upgrades, and
technical issues. 🕐
We ensure timely help for all customer queries both via phone and WhatsApp.
🕒 1. Standard Working Hours
Day Support Timings Support Mode
Monday – Saturday ⏰ 10:00 AM to 8:00 PM Phone, WhatsApp, and Email
Sunday ⏰ 10:00 AM to 1:00 PM Limited WhatsApp & Email Support
💬 2. Contact Channels
You can reach us easily through any of the following:
📱 WhatsApp Support: +91 87884 12303
📞 Customer Care (Call): +91 022697 18061
✉️ Email: support@mahekbroadband.in
🌐 Website: www.mahekbroadband.in
🧭 3. Quick Tips
✅ Save our WhatsApp number to get faster replies.
✅ Use the online form on our website for after-hours requests — our team will respond once the office
opens.
✅ Emergency outage updates (if any) are sent automatically via WhatsApp or SMS.
📞 Need Assistance?
📞 +91 022697 18061
📱 WhatsApp: +91 87884 12303
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
💡 Our technical monitoring runs 24×7, but customer communication is handled during working hours.
⚙️ Messages received outside support hours are replied to the next working day.
❓ How do I raise a complaint or service request?
If you’re facing any internet, billing, or technical issue, Mahek Broadband makes it easy to raise a complaint
or service request through multiple channels — WhatsApp, Call, Email, or Support Portal.
Every complaint is logged with a unique ticket ID and resolved as quickly as possible. ⚙️
🧾 1. Ways to Raise a Complaint
Method How to Use It Response Time
📱 WhatsApp Support Message your issue to +91 87884 12303 Within minutes
📞 Customer Care (Call) Speak with our support team at +91 022697 18061 Instant
✉️ Email Support Send issue details to support@mahekbroadband.in Within 24 hours
🌐 Online Form Visit www.mahekbroadband.in → “Contact /
Support”
Within 24 hours
⚙️ 2. Common Issues You Can Report
✅ Internet not working or slow speed
✅ Router or connection issue
✅ Billing or payment not updated
✅ OTT activation not received
✅ Relocation or connection transfer request
🔄 3. What Happens After You Raise a Complaint
1. You’ll receive a confirmation message or call with your ticket number.
2. Our technical team will diagnose the issue remotely or schedule a visit.
3. Once resolved, you’ll get a closure confirmation via WhatsApp or SMS.
🧭 4. Priority Support for Long-Term Users
Customers with 6-month or 12-month plans receive priority support handling and faster response times for
all service requests.
📞 Quick Support Access
📱 WhatsApp: +91 87884 12303
📞 Customer Care: +91 022697 18061
✉ Email: support@mahekbroadband.in
🌐 Website: www.mahekbroadband.in
💡 Include your registered mobile number, customer ID, and a short description of the problem when raising
a complaint.
🧠 Technical complaints are usually resolved within a few working hours depending on the issue type.
🕒 Service requests like relocation or router replacement may take 24–72 working hours.
❓ What is the usual resolution time for technical issues?
At Mahek Broadband, we aim to resolve every customer issue as quickly as possible. ⚙️
Our support team follows a structured response and resolution timeline to ensure your internet and services
are restored promptly.
🕒 1. Average Resolution Time by Issue Type
Issue Type Typical Resolution Time Mode of Support
Minor connectivity issue 1–2 hours Remote troubleshooting
Router configuration / reboot Within 2 hours WhatsApp / phone support
Payment or renewal issue Within 15–30 minutes Billing team verification
Line or signal issue (fiber break) 4–24 working hours Field technician visit
New installation / relocation 24–72 working hours On-site installation team
OTT activation issue Within 24 hours Support verification via PlayboxTV
⚙️ 2. How We Handle Complaints
1. Your complaint is logged with a unique ticket number.
2. The issue is assigned to our technical or billing department.
3. You’ll receive updates via WhatsApp or SMS during each step.
4. Once resolved, a confirmation message is sent automatically.
🧭 3. Emergency / High-Priority Issues
For critical cases (like complete outage or business connectivity issues):
Immediate attention is given by our network operations team.
Field technicians are dispatched within 2–4 hours depending on area.
Business users receive priority handling under their service agreement.
📞 4. How to Track Your Complaint
You can check the status of your complaint anytime by:
Sending a message on WhatsApp: +91 87884 12303
Calling our customer care: +91 022697 18061
Or emailing: support@mahekbroadband.in
🧾 5. Our Goal
✅ Quick response within minutes
✅ Resolution of 90% of issues within the same day
💡 Most technical issues are resolved remotely without requiring a visit.
🧠 We provide complete transparency on issue status until closure.
⚙️ Please mention your ticket number or registered mobile number for faster lookup.
✅ Complete transparency and follow-up for every ticket
📞 Quick Support Access
📱 WhatsApp: +91 87884 12303
📞 Customer Care: +91 022697 18061
✉ Email: support@mahekbroadband.in
🌐 Website: www.mahekbroadband.in
❓ What should I do if my issue isn’t resolved on time?
If your Mahek Broadband issue takes longer than expected to resolve, don’t worry — we have a
clear escalation and follow-up process to make sure your complaint gets top priority. ⚙️
⚙️ 1. Step-by-Step Escalation Process
Step Action Contact Details Expected Response Time
Step 1: Contact Support
Team
Reconfirm your open complaint or
ticket number
WhatsApp: +91 87884 12303 / Call:
+91 022697 18061
Immediate
Step 2: Escalate to Senior
Support
If the issue remains unresolved
beyond standard time
Email: support@mahekbroadband.i
n (mention ticket number)
Within 12 hours
Step 3: Report to Service
Manager
For long pending or repeated issues Escalate via email or call during
working hours
Within 24 hours
🕒 2. Typical Resolution Commitments
Minor issues (router / connectivity): Within 2–4 hours
Fiber or line issues: Within 24 working hours
Complex or multi-stage issues: Within 48 hours (max)
If your issue exceeds this time frame, your ticket is automatically flagged for priority review by our senior
technical team.
🧭 3. Pro Tips for Faster Resolution
✅ Always share screenshots, photos, or speed test links (if applicable).
✅ Keep your router and ONU powered ON during troubleshooting.
✅ Respond quickly to messages from our technicians or billing team.
✅ Avoid raising duplicate tickets for the same issue — it slows down tracking.
🧾 4. Service Commitment
Mahek Broadband strives to maintain 99% uptime and same-day resolution for most issues.
In rare cases of delays due to weather, fiber cuts, or area outages, we’ll keep you updated via WhatsApp or
SMS alerts until service is restored.
💡 Always mention your registered mobile number, customer ID, and complaint number when escalating —
this helps us locate your ticket instantly.
📞 5. Escalation Contact Summary
Department Contact Method Hours
Customer Support 📱 WhatsApp: +91 87884 12303 10:00 AM – 8:00 PM
Technical Assistance 📞 +91 022697 18061 10:00 AM – 8:00 PM
Email Support ✉ support@mahekbroadband.in Replies within 24 hrs
🧡 Our Promise
We take every unresolved issue seriously — your satisfaction is our priority.
Our escalation system ensures every complaint is tracked until fully resolved and verified with you.
📞 Quick Escalation Help
📱 WhatsApp: +91 87884 12303
📞 Customer Care: +91 022697 18061
✉ Email: support@mahekbroadband.in
🌐 www.mahekbroadband.in
❓ How can I give feedback or rate your service?
We’d love to hear from you! 💬
Your feedback helps Mahek Broadband improve our services and serve you better.
You can easily share your experience, rating, or suggestion by leaving a Google Review on our official page.
🌟 1. Leave a Review on Google
Click the link below to rate your experience:
👉 Share Your Feedback on Google
🧭 2. What You Can Mention in Your Review
You can share your thoughts about:
Internet speed and connection reliability
Installation experience and service quality
Support team response time
Overall satisfaction or suggestions for improvement
📨 3. Other Ways to Share Feedback
If you prefer to share feedback privately:
📱 WhatsApp: +91 87884 12303
💡 It takes less than a minute — your feedback helps us reach more customers and maintain quality
service.
⭐ Please remember to rate us (1–5 stars) based on your overall experience.
✉ Email: support@mahekbroadband.in
🌐 Website Form: www.mahekbroadband.in → “Contact / Feedback”
❤️ Thank You for Supporting Local Internet Services
Your review helps Mahek Broadband grow and continue providing fast, reliable, and affordable internet to
your community.
📞 Quick Support
📞 +91 022697 18061
📱 WhatsApp: +91 87884 12303
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
📦 Installation & Setup
Overview
At Mahek Broadband, we aim to make your broadband installation and activation process smooth,
transparent, and hassle-free.
This guide covers everything you need to know about installation timelines, equipment policies, relocation,
re-installation, and cancellation before setup — so you always know what to expect.
⚙️ 1. Service Availability
Before installation, our team verifies network coverage and feasibility at your address.
Currently, Mahek Broadband provides high-speed Fiber Internet and OTT-enabled services in the following
serviceable areas:
Vasai West – 401201
Surrounding regions under PIN 401207
If your location is within our network range, installation can be scheduled immediately after order
confirmation.
🧰 2. Installation Process
Once payment is confirmed, our technician team initiates installation within 24–72 working hours,
depending on the area and technical feasibility.
A standard installation includes:
Fiber cable connection from our distribution point to your premises
Router/ONT setup and configuration
Basic signal and connectivity testing
✅ Note: Please ensure someone is present at the installation address to provide access during setup.
💰 3. Installation Charges & Offers
Standard installation and activation fees apply as per your selected plan.
However, Mahek Broadband frequently runs promotional offers, including:
🎁 Free Installation on specific new-connection plans
🎁 Free Single-Band Router on 20 Mbps – 40 Mbps plans
🎁 Free Dual-Band Router on 50 Mbps – 100 Mbps plans
Any additional cabling, connectors, or extra material beyond the standard setup may incur additional costs
— which will always be informed to you in advance.
📡 4. Equipment & Router Policy
Routers or ONT devices provided by Mahek Broadband remain company property unless otherwise
stated.
Customers are responsible for safe handling and power supply of all provided equipment.
In case of cancellation, all issued devices must be returned in working condition.
Damage, loss, or non-return of devices may attract replacement charges as per actual cost.
🚚 5. Relocation & Re-installation
If you are shifting to another location within our service coverage area, Mahek Broadband offers relocation
support.
Relocation charges depend on distance, feasibility, and material required.
Re-installation timelines may vary based on network availability in the new area.
Kindly inform our support team in advance to schedule the move seamlessly.
📞 To request relocation:
Call +91 022 697 18061 or email support@mahekbroadband.in
❌ 6. Cancellation Before Installation
If you decide to cancel your order before installation completion, applicable refunds will be processed after
deducting feasibility or administrative costs (if incurred).
Refund eligibility is determined in line with our Refund Policy .
⚠️ 7. Service Disclaimer
While Mahek Broadband strives to deliver consistent, high-speed performance, certain external factors can
occasionally affect service quality:
Power failures, fiber cuts, or maintenance activity
Natural calamities or extreme weather conditions
OTT provider outages or third-party technical issues
Speeds advertised represent maximum achievable speeds under ideal conditions and may vary based on
your router, Wi-Fi range, or network traffic.
🎬 8. OTT & Third-Party Services
OTT platforms like Disney+ Hotstar, SonyLIV, Zee5, Discovery+, etc., are managed by their respective
providers.
Mahek Broadband is not responsible for OTT content, app performance, or temporary outages on these
platforms.
All OTT logos and content belong to their respective owners.
🧾 9. Limitation of Liability
Mahek Broadband is not liable for:
Service interruptions due to factors beyond our control
Customer device issues, configuration errors, or unauthorized setups
Any data loss or damages arising from third-party services
By proceeding with installation, you acknowledge and accept these conditions.
🕓 10. Policy Updates
This policy may be updated periodically. The latest version will always be available on our official website:
🔗 https://mahekbroadband.in/installation-disclaimer-policy/
📞 Need Assistance?
If you have questions about installation or setup, contact our support team:
Mahek Broadband
📞 +91 022 697 18061
✉ support@mahekbroadband.in
Q: How long does it take to install Mahek Broadband after payment?
Once your payment is confirmed, Mahek Broadband typically completes the installation within 24 to 72
working hours, depending on your location and network feasibility.
Our process includes:
Coverage Verification: Checking if your building or area is within our active fiber network.
Scheduling: Assigning a nearby technician team based on route and workload.
On-site Installation: Laying the fiber line, configuring the router/ONT, and testing your connection for
stable speed and performance.
⏱️ Timeline Example:
Vasai West (Main coverage areas): Usually within 24–48 hours
Newly extended or high-demand areas: Up to 72 working hours
📍 Note: Installation timelines may vary during weekends, public holidays, or in case of weather or technical
constraints.
If you’ve made your payment and your installation hasn’t been scheduled yet, please contact our support
team for assistance:
📞 +91 022 697 18061 ✉ support@mahekbroadband.in
Q: Is installation available in my area or building?
Mahek Broadband currently provides high-speed fiber and OTT services only in areas covered by our active
network.
Before confirming your connection, our team will verify coverage and feasibility for your exact address or
building.
🗺️ Currently Serviceable Areas:
Vasai West – 401201
Nearby regions under PIN code 401207
If your address falls under these PIN codes, installation can usually be completed within 24–72 working
hours after payment confirmation.
For new or upcoming societies, our feasibility team may visit the location to check fiber
availability and signal routing options.
🧭 How to Check Availability
You can easily check if Mahek Broadband is available in your area using one of these methods:
1. 🏠 Online Availability Form:
Visit mahekbroadband.in → Go to the Check Availability section and enter your building name or
address.
2. 📞 Call or WhatsApp Us:
Our team will instantly confirm if your location is serviceable.
Phone: +91 022 697 18061
WhatsApp: +91 8788412303
3. 🧑🔧 Request a Site Visit:
If your society or building is not yet connected, our field team can check feasibility and plan network
expansion.
💡 Tip:
If your society or building wants to get connected with Mahek Broadband, contact us — we offer exclusive
partnership benefits like free society Wi-Fi zones and special resident offers once the building is
onboarded.
📍 Address:
✉ support@mahekbroadband.in
Q: What do I need to provide before installation?
Before the Mahek Broadband installation begins, customers are required to provide a few essential details
and arrangements to ensure a smooth, quick, and successful setup.
Here’s what you’ll need:
🧾 1. Basic Details for Registration
Please keep the following information ready when booking your new connection:
Full Name (as per ID proof)
Complete Installation Address (including flat number, building name, and landmark)
Active Mobile Number & Email ID (for communication and billing)
Preferred Plan or Speed (e.g., 50 Mbps, 100 Mbps, etc.)
If you’re applying online, our team will verify these details through call or WhatsApp before confirming
installation.
🪪 2. Proof of Address / Authorization
For security and verification purposes, one of the following is required:
A valid Address Proof (Aadhaar Card, Electricity Bill, Rent Agreement, etc.)
Society Permission or Building Access Approval if required by your housing committee
(Some societies require prior authorization for wiring or drilling work.)
⚡ 3. Access for Installation Team
On the day of installation:
Ensure someone is available at home to guide our technicians.
Provide safe and easy access to the building terrace, duct, or wiring area if needed.
Keep a power socket ready near your router location.
Our technicians will handle all fiber wiring, router setup, and basic connectivity tests.
💳 4. Payment Confirmation
Installation is scheduled after payment confirmation of your chosen plan and installation charges (if
applicable).
Payment can be made via:
UPI, Debit/Credit Card, or Net Banking
Our Customer Portal: https://login.mahekbroadband.in
Once your payment is verified, installation is arranged within 24–72 working hours.
📞 Need Help?
If you’re unsure about documentation or setup requirements, contact our support team:
📞 +91 022 697 18061 | ✉ support@mahekbroadband.in
Q: Will your team check feasibility before installation?
✅ Yes. Before every new Mahek Broadband connection, our technical team performs a feasibility check to
ensure that your building or area is within our active fiber network coverage and that installation is possible
without any disruption.
This step helps confirm:
Whether our fiber line is already available in your society or street.
The best routing path for stable signal and minimal wiring.
Availability of free network ports and active distribution boxes near your location.
Any society permissions or access requirements needed for installation.
🔍 How the Feasibility Process Works
1. Address Verification:
When you register or call for a new connection, our team verifies your address and PIN code (currently
401201 & 401207) to check if your building is already covered.
2. On-site Inspection (if required):
If your location is new or not yet connected, a technician visit may be arranged to assess signal
reachability, wiring route, and access points.
3. Confirmation:
Once feasibility is approved, installation is scheduled within 24–72 working hours after payment
confirmation.
💡 Why Feasibility Is Important
Performing a feasibility check ensures:
You receive stable high-speed connectivity from day one.
The installation is done safely and efficiently without extra cabling issues.
You get accurate information about available offers or router options in your area.
🧭 Check Feasibility Online
You can also pre-check availability from our website:
🔗 Check Availability on Mahek Broadband
Or contact us directly:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: Can I choose where the router will be placed during installation?
✅ Yes, absolutely. You can choose your preferred router placement during installation — and our
technician will guide you to ensure it’s the most optimal and safe location for the best Wi-Fi coverage.
📶 Recommended Router Placement
For the best performance, Mahek Broadband recommends placing your router:
In a central area of your home for even signal distribution.
At a higher elevation (e.g., a shelf or wall mount) to minimize obstacles.
Away from walls, mirrors, or large metal objects that may block Wi-Fi signals.
Close to your primary devices (like smart TVs, PCs, or workstations).
Our technician will also perform a quick signal test to confirm that your chosen spot offers strong coverage
and stable connectivity.
⚡ Installation Notes
The router is connected directly to the incoming fiber cable, so the installation location must
be technically feasible based on the nearest junction point.
If your chosen location requires extra cabling or drilling, the technician will inform you in advance of
any additional charges.
A power socket near the router is mandatory to avoid using long extension cords.
💡 Pro Tip
If you plan to use multiple devices or have a large home, you can discuss Wi-Fi extender or dual-band
router options with our team during installation for improved coverage.
📞 Need Help Deciding?
Our experts can help you plan the perfect router setup for your space.
Contact us for assistance:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: What does the standard installation process include?
The standard installation by Mahek Broadband covers everything needed to get your fiber internet and
router connection up and running smoothly.
Our goal is to ensure a professional, clean, and reliable setup — right from cabling to testing your speed.
🧰 Standard Installation Includes
1. 📍 Site Feasibility & Cable Routing
Our technician first checks the best route for fiber wiring from the nearest network junction box to your
flat or office.
The route is chosen for signal stability and minimal disruption.
Neat wiring and safety are always maintained.
2. 🔌 Fiber Cable Installation
We install the optical fiber line into your premises using industry-grade materials.
Standard fiber length (usually up to 50 meters) is included.
Additional length, if required, is available at a minimal extra cost (communicated before setup).
3. 📡 Router / ONT Configuration
Our technician configures the router or Optical Network Terminal (ONT) provided by Mahek
Broadband.
Connects your device to the network.
Sets up your Wi-Fi SSID & password.
Ensures all LED indicators show stable connectivity.
4. ⚙️ Network & Speed Testing
A complete signal and speed test is performed to verify your connection meets the plan specifications.
Checks for upload/download stability.
Ensures no packet loss or signal drop within the premises.
5. 📱 Customer Guidance & Demo
After setup, our technician provides a short demo and walkthrough, including:
How to connect your devices (phones, smart TVs, etc.)
How to access your customer portal for plan renewals, invoices, and usage reports
🔗 https://login.mahekbroadband.in
6. ✅ Final Confirmation
Once the connection is stable and tested, the installation is marked complete, and your account is
activated.
💡 Additional Notes
Standard setup includes fiber, routing, and one router configuration.
Extra cabling, wall mounts, or splitters are optional add-ons charged separately if requested.
Installation usually completes within 24–72 working hours after payment confirmation.
📞 Need Help or Tracking Installation?
You can track or confirm your installation status anytime by contacting:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: Do you provide underground or overground cable installation?
Yes — Mahek Broadband provides both underground and overground fiber installation, depending on
the infrastructure available in your area and the feasibility check conducted before installation.
Our goal is to ensure your connection is stable, long-lasting, and safely routed to avoid frequent service
interruptions.
🏗️ 1. Underground Installation (Preferred Method)
In areas or societies with predefined underground ducts or conduits, we route the fiber through existing
underground pathways.
This method offers:
✅ Better protection from weather or physical damage
✅ Cleaner and safer cabling
✅ Longer cable lifespan and minimal maintenance
📍 Note: Underground installation depends on society permissions or existing duct access. Our team
coordinates with society maintenance for safe routing.
🌉 2. Overground / Aerial Installation
In many residential areas where underground ducts are not available, we use overground (aerial) wiring —
typically through poles or building walls.
This method allows:
✅ Faster installation and easy maintenance
✅ Reliable connection without civil work
✅ Cost-effective setup in open or low-rise areas
Cables are secured properly to prevent sagging or external damage.
Our technician ensures it doesn’t obstruct walkways or building aesthetics.
⚙️ 3. Hybrid Installation (Combination Setup)
In some cases, Mahek Broadband may use a hybrid route — part underground and part aerial — to reach
your premises while maintaining connection quality and safety standards.
💡 Important Notes
The installation method depends on network availability, building access, and feasibility check results.
Any special ducting, drilling, or conceal work (if requested) is chargeable separately and always
discussed in advance.
All wiring materials used are fiber-certified and weatherproof.
🧭 Still Unsure?
Our field team can inspect your building and suggest the best possible method before installation.
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: Will drilling or wall work be required during setup?
In most cases, a small amount of drilling or minor wall work may be required during installation to ensure
your fiber connection and router are safely and neatly routed inside your home or office.
Our team always ensures the work is minimal, clean, and professionally handled to maintain your property’s
appearance.
🧱 When Drilling May Be Needed
Drilling is only done when:
The fiber cable needs to pass through a wall, balcony, or window frame to reach your desired router
location.
The building duct or existing entry point isn’t available or already in use.
The router placement is far from the main entry point of the fiber line.
Typically, this involves one or two small holes (6–10 mm) using a professional-grade drill — enough for the
cable to pass safely through.
🪛 What Our Team Ensures
All drilling is done only with customer approval.
We use neat, concealed wiring routes whenever possible.
Openings are sealed properly to prevent dust or water entry.
Work is done without damaging paint, tiles, or electrical wiring.
If your society has specific guidelines or restrictions about drilling or wiring, our team will coordinate
accordingly before starting the job.
⚠️ Important Notes
Any special conceal work, PVC trunking, or interior routing requested beyond standard setup is
considered custom installation and may incur extra charges (always communicated in advance).
Our technicians always carry the required tools and safety gear to complete installation with precision.
💡 Pro Tip
If you have a preferred router location or want the cable concealed (inside walls or ceiling ducts), inform our
technician during the feasibility check so we can plan the route accordingly.
📞 For Clarifications or Pre-Approval
If you’re concerned about drilling or society permissions, you can speak to our support team before your
installation date:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
⚙️ General Installation
Q: What happens if the installation is delayed?
At Mahek Broadband, we aim to complete every new installation within 24–72 working hours after payment
confirmation.
However, in rare cases, delays may occur due to technical, logistical, or external factors.
If your installation is delayed, we immediately prioritize your request and keep you updated until
completion.
🕒 Common Reasons for Installation Delays
1. Pending Feasibility Check:
If your building or area requires a network feasibility survey or society approval before setup.
2. Technical Issues:
Temporary fiber cut or maintenance in your area
Shortage of active ports in the nearest distribution point
3. Weather or Power Outage:
Heavy rain, flooding, or power failures can slow down outdoor fiber work.
4. Customer Unavailability:
If our technician visits but access to the premises isn’t available, the installation is rescheduled for your
convenience.
5. New Area Network Expansion:
For newly added or under-development areas, installation may take slightly longer due to new cable
routing or permission processes.
🔁 What We Do If There’s a Delay
Our support team will notify you by call or WhatsApp with the updated installation schedule.
If the delay exceeds normal working timelines, your order receives priority handling.
In rare long delays (beyond feasibility or technical limits), refunds or adjustments are processed in line
with our Refund Policy .
💡 Customer Tip
You can always track your connection status or installation progress by contacting our support directly:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
🧭 Summary
Cause of Delay Typical Resolution
Network or feasibility issue Technician visit or rerouting within 1–3 days
Weather / fiber cut Auto-repair within 24–48 hours
Building permission pending Coordinated via society management
Customer unavailable Rescheduled at next available slot
Rest assured: Mahek Broadband always keeps your installation on high priority and ensures you stay
informed every step of the way.
Q: Who should I contact if my installation appointment is missed?
If your scheduled Mahek Broadband installation appointment is missed or delayed, don’t worry — our
support and field teams are here to help.
We’ll quickly reschedule your appointment and ensure your connection is prioritized for the next available
slot.
📞 1. Contact Customer Support
Reach out directly to our support helpline for instant assistance:
📞 Phone: +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ Email: support@mahekbroadband.in
When contacting us, please provide:
Your registered name and phone number
Installation address
Payment confirmation or receipt (if already paid)
This helps our team quickly locate your order and escalate it to the installation department.
🧑🔧 2. Technician Rescheduling
Once reported, our scheduling team will:
Check your previous appointment details
Assign a nearest available technician
Confirm your new date and time slot via call or WhatsApp
If your area has active service coverage, installation is usually completed within 24–48 working hours after
rescheduling.
⚠️ 3. Possible Reasons for Missed Appointments
Technical or weather-related delays (e.g., fiber repair, heavy rain)
Society permission pending for wiring access
Customer unavailability or unreachable contact number
Unexpected high workload in your service zone
Regardless of the cause, your installation always remains in queue priority and is not cancelled unless
requested by you.
💡 Tip:
To avoid delays, please keep your phone reachable and ensure someone is available at home during the
rescheduled slot.
🧭 Quick Summary
Contact Method Purpose Response Time
📞 Call: +91 022 697 18061 Immediate assistance Within minutes
📱 WhatsApp: +91 8788412303 Quick status check Usually within 1 hour
✉ support@mahekbroadband.in Written request or proof submission 1 working day
Rest assured: Mahek Broadband values your time and ensures that every missed installation is rescheduled
on priority for fast completion.
Q: Are there any installation or activation charges?
Yes, Mahek Broadband charges a standard installation and activation fee for new connections — which
covers fiber setup, router configuration, and technician service.
However, these charges may vary depending on your selected plan and the current promotional
offers available in your area.
⚙️ Standard Installation Charges
A one-time installation charge typically includes:
Fiber cable routing and signal testing
Router or ONT configuration
Activation of your broadband account
💸 Standard Installation Fee: ₹500 – ₹1000 (varies by plan and location)
(Exact charges are confirmed before installation and mentioned in your quotation or order confirmation.)
🎁 Ongoing Free Installation Offers
Mahek Broadband regularly provides special promotional offers where installation charges are waived for
eligible customers.
Current offers include:
Plan Type Offer Router Benefit
20 Mbps – 40 Mbps ✅ Free Installation 🎁 Free Single Band Router
50 Mbps – 100 Mbps ✅ Free Installation 🎁 Free Dual Band Router
Above 100 Mbps (if available) Custom Offer High-performance router at discounted rate
💡 These offers are valid only for new connections subscribed during the active offer period and are subject to
network feasibility.
🔄 When Charges May Apply
Installation or activation charges may apply in the following cases:
Reinstallation after cancellation or relocation
Custom wiring or additional fiber beyond standard length (usually 50 meters)
Buildings requiring special permission or material use
All costs are informed transparently before work begins — there are no hidden charges.
🧾 Payment Options
You can pay your installation or activation charges securely via:
UPI, Net Banking, or Card
Official Customer Portal: https://login.mahekbroadband.in
Cash payment to authorized Mahek Broadband technician (receipt provided)
📞 Need Clarification?
Our support team can confirm if your location qualifies for a Free Installation Offer before booking your
connection.
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: Is installation free under specific offers?
✅ Yes! Mahek Broadband frequently provides Free Installation offers for new customers under selected
broadband and OTT plans.
These promotional offers are designed to make it easier for you to get started without paying any setup or
activation fees.
🎁 Current Free Installation Offers
Plan Speed Installation Router Provided Offer Type
20 Mbps – 40 Mbps FREE 🎁 Single Band Router New Connection Offer
50 Mbps – 100 Mbps FREE 🎁 Dual Band Router Premium Home Plan
OTT Combo Plans FREE 🎬 Router + OTT Access Entertainment Bundle
🗓️ These offers are available for a limited period and may vary based on your area, plan selection, and
ongoing promotions.
⚙️ Eligibility Criteria
To qualify for a Free Installation offer, you must:
Subscribe to an eligible plan during the offer period.
Complete full payment for your selected plan in advance.
Be located within Mahek Broadband’s active service areas (Vasai West – 401201 and nearby 401207).
Our sales or support team will confirm your eligibility before installation is scheduled.
💡 Additional Notes
Offers cannot be combined with other discounts or referral schemes unless specified.
If the installation requires extra cabling or special material beyond the standard setup, minimal
additional charges may apply.
Free installation offers are valid only for new connections, not for relocations or reactivations.
🧭 How to Claim Free Installation
1. Visit mahekbroadband.in → Check available plans.
2. Call or WhatsApp our support team to confirm if your address qualifies.
3. Complete payment for your eligible plan.
4. Our technician will install and activate your connection within 24–72 working hours.
📞 Need Help Checking Offer Availability?
Contact our support team for the latest offer details in your area:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: What happens if I cancel my installation request after payment?
If you decide to cancel your installation request after making the payment but before completion, Mahek
Broadband will review your case and process a partial or full refund depending on the stage of your order
and any costs already incurred during preparation.
🔄 Before Installation Begins
If your installation has not yet started (no technician assigned or material dispatched):
✅ You are eligible for a full refund, after basic administrative verification.
Refunds are typically processed within 7–10 working days to your original payment method.
🧰 After Installation Work Has Started
If installation work or feasibility has already started:
Feasibility or material costs (like fiber cable usage or site inspection) may be deducted.
Remaining balance, if any, will be refunded to your account.
In some cases, if the work is nearly complete, cancellation may be treated as a disconnection request
instead.
💡 Example: If the fiber line has been laid or router configured at your location, applicable service costs will
be deducted before refund.
⚙️ Key Points
Cancellation after full setup is not eligible for a refund — the plan will be considered active.
All refunds are processed in accordance with our official Refund Policy .
The timeline for refund completion may vary based on bank or payment gateway processing times.
🧾 Refund Request Process
1. Contact our support team via phone, WhatsApp, or email.
2. Provide your payment details and installation reference ID.
3. Refund confirmation will be shared once verified by our billing department.
📞 To Cancel or Check Refund Status
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Summary:
Q: Will I get a refund if installation cannot be completed due to technical issues?
✅ Yes. If Mahek Broadband is unable to complete your installation due to technical limitations or network
unavailability, you are entitled to a full refund of your installation and plan payment.
Customer satisfaction is our top priority — we never charge for services we cannot deliver.
⚙️ When a Refund Is Applicable
You will receive a full refund if installation cannot be completed because of:
🧭 Network Feasibility Failure – Fiber network or signal not reachable in your area.
⚙️ Technical Limitations – Lack of junction ports, hardware, or active nodes nearby.
🏢 Building/Society Restrictions – Access denied for wiring or drilling.
🌧️ External Constraints – Unavoidable issues like infrastructure damage or civic restrictions.
Once the issue is confirmed by our technical team, your refund is automatically initiated.
💸 Refund Process & Timeline
Refunds are processed to the original payment method (UPI, Card, or Bank).
Expected timeline: 7–10 working days, depending on your bank or payment gateway.
You’ll receive a confirmation SMS or email once the refund is issued.
🚫 When a Refund Is Not Applicable
Refunds are not provided if:
Installation was completed successfully and the connection was activated.
Customer cancels after successful activation (plan already started).
Customer requests cancellation due to personal change of mind after setup readiness.
(In such cases, standard cancellation terms and deductions apply — see our Refund Policy .)
🧾 How to Request a Refund
1. Contact our billing or support team.
2. Share your payment details and installation reference number.
3. Refund will be verified and processed promptly.
📞 Phone: +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ Email: support@mahekbroadband.in
💡 Quick Summary
Installation Status Refund Eligibility Remarks
Installation not possible due to technical issue ✅ Full Refund Within 7–10 working days
Installation in progress but cancelled by user ⚠️ Partial Refund Feasibility/material cost deducted
Installation completed & active ❌ No Refund Plan already active
Mahek Broadband ensures complete transparency — if we can’t connect you, we don’t charge you.
Q: Do you charge extra for long cable runs or additional materials?
✅ Yes, but only if required.
Mahek Broadband includes a standard cable length and basic materials in every new connection.
However, if your installation requires extra fiber cable, special fittings, or custom routing beyond the
standard setup, a small additional charge may apply — always communicated clearly in advance.
📏 What’s Included in Standard Installation
Your normal installation cost (or free installation offer) covers:
Up to 50 meters of fiber optic cable from the main distribution point to your router location.
Basic mounting clips and wiring for a clean, safe setup.
Router configuration and speed testing.
This standard setup is sufficient for most homes and offices within our network range.
🧰 When Extra Charges Apply
You may be charged a minimal material fee only if:
Fiber cable length exceeds 50 meters due to building structure or long distance from the main junction.
You request concealed wiring, PVC trunking, or special duct routing.
Additional splitters, adapters, or junction boxes are required for your setup.
The installation involves complex multi-floor or outdoor wiring.
💸 Typical Additional Cable Cost: ₹10 – ₹15 per meter (beyond the standard length)
(Exact cost depends on material type and on-site conditions.)
💬 Transparency & Approval
Our technician will inform you upfront if extra cabling or materials are required.
No work is done or charged without your prior consent.
The total charge is mentioned on your installation report or invoice for full transparency.
🧾 Example Scenarios
Scenario Extra Charge Reason
Flat in same building (standard route) ❌ No Within 50m included
Farther flat or opposite wing ✅ Yes Extra 20m fiber required
Rooftop routing to avoid obstructions ✅ Yes Additional cable + clips
Concealed interior wiring ✅ Yes Customer request
📞 Need an Estimate?
You can ask for an estimated cable length or total setup cost before installation.
Our team will provide an on-site feasibility check free of cost.
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In short:
Q: Are routers included in the installation charges?
✅ Yes — routers are included under specific plans or promotional offers.
Mahek Broadband provides free routers with many new broadband and OTT plans, while in other cases,
routers can be purchased at a discounted price during installation.
This ensures every customer gets a reliable, high-performance setup from day one.
🎁 Router Inclusion Based on Plan Type
Plan Type Installation Router Type Cost
20 Mbps – 40 Mbps ✅ Free Installation 🎁 Single Band Router Free
50 Mbps – 100 Mbps ✅ Free Installation 🎁 Dual Band Router Free
Above 100 Mbps (if
available)
⚙️ Standard Installation High-Performance Dual
Band / Mesh Router
Discounted Price
Relocation / Reinstallation ⚙️ Standard Charges Apply Existing Router Reused No Free Router
💡 Free router offers are valid only for new connections under active promotional plans.
⚙️ If Router Is Not Included
If your selected plan doesn’t include a free router, you have two options:
1. Purchase a Router from Mahek Broadband
Branded, ISP-approved routers available at special rates.
Fully configured and tested during installation.
2. Use Your Own Router
You may use a personal router, but it must be compatible with fiber broadband (PPPoE support).
Our technician will assist with setup, but warranty/service remains with the router brand.
🔄 Replacement or Upgrade Options
You can later upgrade to a dual-band or mesh router anytime by contacting our support team.
Router upgrades are chargeable based on model and availability.
🧾 Important Notes
Routers provided under free installation offers remain Mahek Broadband’s property, unless otherwise
stated.
If you discontinue the service, the router must be returned in working condition.
Lost or damaged routers may incur a replacement charge based on the model.
📞 Need Help Choosing a Router?
Our team can suggest the best router for your speed plan or home size.
Contact us for assistance:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: Does Mahek Broadband provide routers or ONTs?
✅ Yes. Mahek Broadband provides routers (Wi-Fi devices) and ONTs (Optical Network Terminals) as part
of our standard installation setup.
These devices are essential for establishing your high-speed fiber connection and ensuring you receive the
best performance and stability.
⚙️ What We Provide During Installation
Depending on your selected plan and offer, Mahek Broadband will install one or both of the following:
1. 🖧 ONT (Optical Network Terminal):
The ONT converts the fiber signal into data that your router or device can use.
It connects directly to the incoming fiber cable.
Installed and configured by our technician during setup.
2. 📶 Router (Wi-Fi Device):
Provides wireless connectivity across your home or office.
Supports multiple devices including phones, laptops, TVs, and smart gadgets.
Comes pre-configured with your network name (SSID) and password.
🎁 Included Equipment Based on Plan Type
Plan Speed Equipment Provided Offer
20 Mbps – 40 Mbps 🎁 Single Band Router + ONT Free with installation
50 Mbps – 100 Mbps 🎁 Dual Band Router + ONT Free with installation
Above 100 Mbps High-performance ONT/Router
Combo
Available at discounted price
Reinstallation or Relocation Existing ONT/Router reused No free replacement
💡 Free equipment is provided only under ongoing promotional plans or eligible offers.
🔄 If You Already Own a Router
If you already have a router, you can choose to:
Use your own compatible router (PPPoE support required).
Let our technician configure it during installation at no extra charge.
However, routers or ONTs not provided by Mahek Broadband are the customer’s responsibility for
performance and warranty.
🧾 Ownership & Return Policy
Devices provided under free offers remain Mahek Broadband’s property unless otherwise stated.
If service is discontinued or cancelled, customers must return the provided equipment in working
condition.
Damaged, lost, or unreturned devices may incur replacement charges as per model cost.
⚙️ Maintenance & Support
All routers and ONTs provided by Mahek Broadband are pre-tested and optimized for your plan speed.
If you face any issue, our technical team offers free configuration and troubleshooting support during
your service period.
📞 Need More Details?
For router specifications or ONT compatibility queries, contact our support team:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: Is the router my property after installation?
It depends on the plan or offer you’ve subscribed to.
Mahek Broadband provides routers and ONTs either as complimentary devices under specific plans or
as company-owned equipment on a returnable basis.
The ownership of the router will always be clearly stated before installation.
🏷️ Ownership Rules Based on Plan Type
Plan / Offer Type Router Ownership Notes
Free Installation Offers (20–100
Mbps)
🔁 Company Property
(Returnable)
Provided free under promotional plan; must be
returned if service is discontinued.
Purchased Router (Customerpaid)
✅ Customer Property Full ownership — you keep the router
permanently.
Reinstallation / Relocation Cases 🔁 Existing Router Reused No new router issued; previous router remains
in use.
Custom Business / Leased Line
Plans
⚙️ Case-by-Case Ownership depends on contract terms.
💡 Before installation, our technician or sales executive will confirm whether your router is issued under a free
plan or purchased by you.
⚙️ If Router Is Company Property
Routers and ONTs issued under free plans remain Mahek Broadband’s property.
You can use them for as long as you’re an active subscriber.
If you cancel or terminate your service, you’ll need to return the router in working condition.
Lost or damaged routers may attract a replacement charge based on model and market cost.
🧾 If You Purchase a Router
The device is entirely yours — you can use it even after disconnection.
Mahek Broadband will configure and optimize it for your connection during setup.
Any future technical issues with the device will be handled under the manufacturer’s warranty, not by
Mahek Broadband.
💡 Quick Tip
If you prefer permanent ownership, you can request a buyout option during installation — our technician
will provide you with the device price and warranty details before activation.
📞 Need Clarification?
If you’re unsure about your router’s ownership status, contact our support team anytime:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: What if the router stops working after setup?
If your router or ONT stops working after installation, Mahek Broadband provides technical support and
troubleshooting assistance to quickly restore your connection.
The exact resolution — repair, replacement, or configuration reset — depends on the ownership type of
your device and the cause of the issue.
⚙️ 1. For Routers Provided by Mahek Broadband
If the router was provided under a free installation offer or issued by our company:
✅ We’ll first troubleshoot remotely
Our support team will guide you through quick checks:
Power supply verification
Fiber/ONT light indicators
Cable connection or LAN port status
Router reset or reconfiguration steps
If the problem persists, we’ll arrange a technician visit to test and resolve the issue on-site.
🔁 Repair or Replacement Policy
If the router issue is caused by normal technical failure, it will be repaired or replaced free of cost (if
under warranty).
If damage is due to mishandling, power surge, water damage, or unauthorized
modification, replacement charges may apply.
Replacement is always done with pre-approved confirmation from the customer.
💡 Company-owned routers remain Mahek Broadband’s property and are covered under limited service
warranty for the duration of your active plan.
🛒 2. For Customer-Owned Routers
If you purchased or provided your own router:
Mahek Broadband will assist with basic configuration and diagnosis.
If the device is physically faulty, you’ll need to contact the manufacturer’s service center for repair or
warranty claim.
Our technician can help install a temporary router (if available) on a chargeable basis while yours is
serviced.
💡 Common Reasons a Router May Stop Working
Power adapter failure or loose connection
Continuous overheating due to poor ventilation
Electrical surge during storms or outages
Firmware corruption or outdated configuration
Physical damage to ports or internal board
Our technician can help identify and fix most of these issues during a routine visit.
🧾 Replacement Cost Reference (Approximate)
Router Type Replacement Cost Notes
Single Band (2.4GHz) ₹700 – ₹900 For basic 20–40 Mbps plans
Dual Band (2.4 + 5GHz) ₹1,200 – ₹1,800 For 50–100 Mbps plans
ONT Device ₹1,000 – ₹1,500 Depends on model and compatibility
(Charges vary by brand and availability — confirmed before replacement.)
📞 Need Assistance?
If your router has stopped working, contact our support team for immediate help:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: Can I use my own router instead of Mahek’s provided router?
✅ Yes, absolutely!
You can use your own router with Mahek Broadband as long as it’s technically compatible with our fiber
network.
Many customers prefer using personal routers for additional features, stronger coverage, or brand
preference — and our team fully supports that choice.
⚙️ Router Compatibility Requirements
To work properly with Mahek Broadband’s fiber network, your router must support:
PPPoE (Point-to-Point Protocol over Ethernet) authentication
WAN Port (RJ45) for fiber/ONT connection
Dual Band (2.4GHz + 5GHz) recommended for higher speed plans
Gigabit Ethernet ports (for plans 50 Mbps and above)
If you’re unsure whether your router meets these requirements, our technician can verify it during
installation.
🧰 Setup & Configuration Support
Even if you use your own router, Mahek Broadband technicians will assist with:
Router setup and configuration during installation
Testing your internet speed and Wi-Fi performance
Ensuring stable connectivity with your active plan
(This configuration service is provided free of cost during installation.)
⚠️ Important Notes
Routers not provided by Mahek Broadband are the customer’s responsibility for warranty, maintenance,
and repair.
Mahek Broadband cannot guarantee performance if the router is defective, outdated, or incompatible.
In case of persistent connection issues caused by a third-party router, we may recommend switching to
a Mahek-approved router model.
💡 Recommended Router Brands
For best performance with our fiber network, we recommend:
TP-Link (Archer series)
D-Link
Tenda
Mercusys
Netgear
(Dual-band routers are ideal for plans 50 Mbps and above.)
🧾 Option to Purchase or Use Hybrid Setup
If you prefer, you can also:
Use your own router for Wi-Fi coverage while Mahek’s ONT handles the fiber input.
Or purchase a Mahek-certified router during installation at a discounted rate for hassle-free setup and
full support coverage.
📞 Need Help Setting It Up?
Our support team can help verify your router’s compatibility or guide you through configuration:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: What happens if I lose or damage the router?
If your router or ONT provided by Mahek Broadband is lost, stolen, or physically damaged, you’ll need
to inform our support team immediately.
Depending on your plan and the ownership type of the device, a replacement fee may apply to cover the
equipment cost.
⚙️ For Company-Provided Routers (Free or Returnable)
Routers and ONTs issued under free installation offers or bundled plans remain Mahek Broadband’s
property.
If such equipment is lost or damaged:
Situation Action Taken Charges
🔌 Physical damage (due to mishandling,
water, or power surge)
Replacement with a new device ✅ Replacement fee applies
🚫 Lost, stolen, or missing device Customer must report
immediately
✅ Full replacement cost applies
⚙️ Minor configuration issue Device reconfigured or reset ❌ No charge
💡 All replacement charges are clearly communicated before processing and depend on router model and
availability.
💰 Approximate Replacement Costs
Device Type Typical Cost Range Notes
Single Band Router ₹700 – ₹900 Used in 20–40 Mbps plans
Dual Band Router ₹1,200 – ₹1,800 Used in 50–100 Mbps plans
ONT Device ₹1,000 – ₹1,500 Depends on model compatibility
(These are reference costs; actual charges may vary by brand and market rate.)
🧾 If You Purchased Your Router
If you own your router (customer-purchased device):
You are responsible for its maintenance, repair, or replacement.
Warranty claims must be made directly with the manufacturer’s service center.
Mahek Broadband can provide a temporary router (on rent or purchase) if needed to keep your service
running.
🧰 Replacement Process
1. Contact Mahek Broadband support.
2. Share your account or customer ID and describe the issue.
3. Our technician will verify the damage and confirm the replacement cost or procedure.
4. A new router will be installed and configured at your location.
📞 Contact for Replacement or Damage Report
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
💡 Pro Tips to Avoid Router Damage
Use a surge protector or UPS during power fluctuations.
Keep the router in a well-ventilated, dry area away from direct sunlight or water.
Avoid bending or tightly coiling the fiber cable connected to the ONT.
In summary:
Q: Do you configure Wi-Fi SSID and password during installation?
✅ Yes. During installation, Mahek Broadband’s technician will fully configure your Wi-Fi router, including
your Wi-Fi name (SSID) and password setup — so your connection is ready to use immediately after
activation.
Our goal is to ensure that your internet is not just installed, but also secure, optimized, and personalized for
your home or office use.
⚙️ What’s Configured During Installation
Our technician sets up the following for you:
📶 Custom Wi-Fi Name (SSID): You can choose your own unique Wi-Fi name.
🔐 Wi-Fi Password: A strong, secure password is set as per your preference.
⚙️ Router Optimization: Channel, frequency (2.4GHz / 5GHz), and signal strength are configured for
best performance.
🌐 Device Connection Testing: The technician tests Wi-Fi on your phone, TV, or laptop to confirm
stable connectivity.
You’ll also be shown how to:
View or change your password later.
Connect additional devices securely.
Reboot or reset your router if needed.
💡 Customization Options
You can request our technician to:
Set a custom SSID name (e.g., Mahek_Home, MyFamily_WiFi).
Configure guest Wi-Fi or dual-band separation (2.4GHz + 5GHz).
Adjust router settings for gaming, streaming, or work-from-home optimization.
(No extra charges for basic setup and customization.)
⚠️ Important Security Tips
Avoid keeping simple passwords like 123456 or admin.
Change your Wi-Fi password every few months for added security.
Don’t share your credentials with unknown users to prevent bandwidth misuse.
🧾 Post-Installation Support
If you ever need to change your Wi-Fi name or password later:
You can do it yourself from the router’s admin page, or
Simply contact our support team — we’ll help you remotely or schedule a quick technician visit.
📞 For Wi-Fi Configuration Assistance
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: Is the router dual-band or single-band?
Mahek Broadband provides both single-band and dual-band routers, depending on your selected internet
plan and current promotional offer.
Each router is carefully matched to your speed tier to ensure optimal coverage, performance, and reliability.
⚙️ Router Type Based on Plan
Plan Speed Router Type Provided Frequency Bands Offer Details
20 Mbps – 40 Mbps 📶 Single Band Router 2.4 GHz Included Free under Standard
Plans
50 Mbps – 100 Mbps ⚡ Dual Band Router 2.4 GHz + 5 GHz Included Free under Premium
Plans
Above 100 Mbps (if
available)
🚀 High-Performance Dual Band /
Gigabit Router
2.4 GHz + 5 GHz Available at Discounted Cost
Reinstallations / Upgrades Depends on Plan 2.4 / 5 GHz Router can be reused or
upgraded
💡 Free routers are provided under active promotional offers and may vary by area and plan type.
📶 Difference Between Single-Band and Dual-Band
Feature Single Band Router Dual Band Router
Frequency 2.4 GHz only 2.4 GHz + 5 GHz
Speed Range Ideal for up to 40 Mbps Best for 50 Mbps and above
Coverage Wider range, slightly slower Faster speeds, lower interference
Ideal For Browsing, OTT apps, video calls Gaming, streaming, multi-device use
Our technician will help you choose the best option for your speed plan and home size during installation.
🧰 Upgrading Your Router
If you currently have a single-band router and want to upgrade:
You can purchase a dual-band router from Mahek Broadband at a discounted rate.
Or bring your own dual-band router (compatible with PPPoE).
Our team will configure it for free during the upgrade visit.
🧾 Important Notes
Free routers remain Mahek Broadband’s property unless purchased.
Router model and frequency may vary by stock availability.
All provided routers are brand-certified and optimized for fiber broadband usage.
📞 Need Help Choosing the Right Router?
Our team can help you pick the ideal router for your plan and usage needs.
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: How can I request relocation of my broadband connection?
If you’re moving to a new home, office, or society within Mahek Broadband’s service area, you can easily
request a connection relocation.
Our team will transfer your existing broadband connection to the new address — keeping your plan, speed,
and account details intact.
🧭 How to Request Relocation
You can submit a relocation request through any of the following methods:
1. 📞 Call or WhatsApp:
Call: +91 022 697 18061
WhatsApp: +91 8788412303
Send your registered name, contact number, and new address.
2. ✉ Email Request:
Email us at support@mahekbroadband.in
Mention your Customer ID, old address, and new location clearly.
3. 🌐 Customer Portal:
Log in to login.mahekbroadband.in
Go to “Service Requests” → “Relocation”
Fill in your new address and preferred moving date.
Our support team will verify feasibility and confirm your relocation appointment within 24 working hours.
⚙️ Relocation Process
1. Feasibility Check:
Our technician verifies network availability at your new address.
2. Scheduling:
Once confirmed, relocation is scheduled within 24–72 working hours depending on your area and cable
route.
3. Installation at New Location:
Fiber is re-laid or reconnected at the new address.
Your router/ONT is reconfigured and tested for connectivity.
Service is reactivated immediately after successful testing.
💰 Relocation Charges
A small relocation fee may apply based on:
Distance between old and new address
Fiber cable length or material used
Whether reinstallation requires new routing or feasibility survey
💡 Our team always informs you of any applicable charges before proceeding — there are no hidden fees.
🧾 Documents / Information Needed
Registered Customer Name or ID
Current Address and New Address
Preferred Date & Time for relocation
Society permission (if applicable)
⚠️ Important Notes
Relocation is available only within Mahek Broadband’s service areas (Vasai West – 401201 and nearby
401207).
If the new address is outside our network coverage, you may cancel or request a refund as per
the Refund Policy .
The same router and plan will be reused unless an upgrade is requested.
📞 Need to Schedule Your Move?
We recommend contacting us 2–3 days before your shifting date for a smooth transition:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: Is relocation free or chargeable?
Relocation with Mahek Broadband is chargeable, and the exact cost depends on your new
location, distance, and installation feasibility.
Since every building and area has different network routes and fiber layouts, charges are calculated case by
case to ensure transparency and fairness.
💰 Typical Relocation Scenarios
Scenario Relocation Status Approx. Charge
Within the same building or society (existing
network point available)
✅ Chargeable (minimal) ₹200 – ₹300
Moving to a nearby area within coverage
zone
✅ Chargeable ₹300 – ₹500
Relocation to a new society or area (requires
new cable run)
✅ Chargeable ₹500 – ₹800
Relocation outside serviceable area ❌ Not possible Eligible for refund as per policy
💡 All charges include technician service, reinstallation, and basic fiber/cable setup.
⚙️ What’s Included in Relocation Service
Feasibility check and confirmation at the new location
Fiber rerouting or reinstallation (as required)
Router/ONT configuration and testing
Activation of your existing broadband plan at the new address
📞 To Request Relocation
Simply contact us with your customer details and new address:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Our support team will verify feasibility and provide the exact relocation cost before scheduling your move.
In summary:
Q: How long does reinstallation take after relocation?
Mahek Broadband usually completes reinstallation within 24 to 72 working hours after relocation is
confirmed and network feasibility is verified at your new address.
Our goal is to ensure your connection is restored as quickly as possible with minimal downtime.
⚙️ Reinstallation Timeline Breakdown
Step Process Typical Timeframe
🧭 Feasibility Check Our team verifies fiber availability and
access at your new address.
Within 24 hours
🧰 Scheduling & Material
Allocation
Technician is assigned and necessary
materials are prepared.
Within 24–48 hours
⚡ Installation & Activation Fiber line and router are reconnected and
tested for speed.
Within 72 working hours total
💡 In most cases within the same building or area, reconnection happens the same or next working day.
⏱️ Factors That May Affect Timeline
New network routes or society permissions required
Distance between old and new address
Weather or power-related issues affecting outdoor work
Customer availability during the technician’s visit
Even if delays occur, your relocation request remains active and prioritized until completed.
🧾 What You Can Do to Speed Up the Process
Submit your relocation request 2–3 days before moving.
Confirm your availability and new address details clearly with our team.
Ensure power access and society permissions are ready before the technician visit.
📞 Track or Confirm Your Relocation Status
You can check your relocation or reinstallation progress anytime:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
In summary:
Q: Can I relocate my connection outside Vasai area?
❌ No.
Currently, Mahek Broadband’s network coverage is limited to Vasai West (401201) and nearby serviceable
regions under PIN code 401207.
Relocation outside these areas is not possible at the moment, as our fiber infrastructure does not extend
beyond these zones.
🗺️ Current Serviceable Areas
We currently offer installation and reinstallation services in:
Vasai West – 401201
Surrounding localities within the 401207 network range
If you’re shifting within these PIN codes, relocation is fully supported.
However, moving to a non-serviceable area (like Nalasopara, Virar, or beyond) will not be eligible for
relocation.
⚙️ Your Options if Moving Outside the Service Area
1. Cancel Your Connection:
You may discontinue your connection and request a refund (if eligible) as per our Refund Policy .
2. Transfer Ownership:
If someone else at your old address wants to continue the service, you can transfer your
connection to their name.
Ownership transfer is quick and processed with customer consent.
3. Stay Notified:
Mahek Broadband is continuously expanding its fiber network.
You can stay updated or pre-register your new area for future coverage.
🧾 Refund or Transfer Assistance
If you’re relocating outside Vasai and want to discontinue or transfer service, contact our support team:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Note
If Mahek Broadband expands into your new area later, you can easily reactivate your account without reregistration — your customer details will remain on record.
In summary:
Q: What documents or details are required for relocation?
To process your Mahek Broadband relocation request, we require a few essential customer details and
basic address verification to ensure a smooth and secure transfer of service.
The process is simple — no complex paperwork needed.
🧾 Information You Need to Provide
When requesting relocation (via call, WhatsApp, or email), please share the following details:
1. 👤 Registered Customer Name
The name under which your Mahek Broadband account is active.
2. 📞 Registered Mobile Number
Used for verification and tracking your relocation request.
3. 🏠 Old Installation Address
Your current broadband location — helps us identify your active connection.
4. 📍 New Installation Address
Complete new address with flat number, building name, and landmark.
5. 🗓️ Preferred Date for Relocation
Mention when you’d like the technician to visit for setup at your new address.
6. 📜 Society Permission (if required)
Some buildings require prior permission for fiber wiring or drilling; please arrange approval if applicable.
🪪 Documents (Only if Requested)
In most cases, relocation does not require additional documentation, but in certain societies or new
networks, our team may ask for:
Address Proof (Aadhaar Card, Electricity Bill, or Rent Agreement)
Identity Proof (Aadhaar / PAN / Driving License)
NOC or Society Letter (if society mandates access approval for installation)
These can be submitted digitally (via WhatsApp or email) — no physical copy is required.
⚙️ Why We Need These Details
This information helps us:
Verify your identity and existing connection.
Confirm feasibility and network availability at the new address.
Schedule the right technician team for your area.
🧭 Where to Submit Your Details
You can share your relocation request and details via:
📞 Call: +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ Email: support@mahekbroadband.in
🌐 Customer Portal: https://login.mahekbroadband.in
💡 Pro Tip
To speed up your relocation, send your new address and permission documents 2–3 days before you move
— this allows us to schedule installation immediately after you shift.
In summary:
For relocation, you only need to provide your registered details, new address, and preferred date.
Address proof or society permission is required only if applicable in your new location.
Q: Will the old router and cable be reused?
✅ Yes, in most cases your existing router and ONT will be reused during relocation, provided they are
in good working condition and compatible with the new setup.
This helps reduce extra costs and ensures a faster reinstallation at your new address.
⚙️ What Can Be Reused
1. 📶 Router / ONT (Device)
Your previously installed router and ONT device will be reconfigured at your new location.
Our technician will reset, reprogram, and test the device to ensure stable performance.
If your router was issued by Mahek Broadband, it remains your assigned equipment and will
continue under your same account.
2. 🔌 Power Adapter and LAN Cable
The same power adapter, patch cables, and LAN ports will be reused as long as they are
undamaged.
🧰 When New Materials Are Needed
New fiber cable or accessories may be required if:
The old fiber cable cannot be physically removed from the previous address.
The new location requires a longer or fresh cable route.
The old materials are damaged during removal or transportation.
💡 In such cases, minimal charges apply for new materials — always informed in advance.
💸 Possible Extra Costs
Material / Item Reuse Status Charge (If New Required)
Router / ONT Reused No charge
Power Adapter Reused ₹150 – ₹250
Fiber Cable May need new ₹10 – ₹15 per meter
LAN Patch Cord Reused ₹50 – ₹100 if replaced
(Exact cost depends on distance and materials used.)
⚠️ Important Notes
The router must be in working condition — damaged or missing devices will need replacement at
actual cost.
Company-provided routers remain Mahek Broadband’s property, so they must be transferred safely to
the new address.
Our technician will confirm on-site whether reusing the same cable is technically feasible.
📞 Need Help Before You Move?
Contact our support team to confirm whether your old router and cable can be reused for your relocation:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: How can I cancel my installation request?
If you’ve changed your mind or need to postpone your Mahek Broadband installation, you can easily cancel
your installation request before or during the setup process.
Our cancellation procedure is simple, transparent, and can be done through call, WhatsApp, or email.
🧾 How to Cancel Your Installation
You can submit your cancellation request using any of the following methods:
1. 📞 By Phone:
Call our customer support team at +91 022 697 18061 and request installation cancellation.
2. 📱 By WhatsApp:
Send a message to +91 8788412303 with your registered name, mobile number, and the reason for
cancellation.
3. ✉ By Email:
Email your request to support@mahekbroadband.in with the subject line:
👉 “Installation Cancellation Request – [Your Name or Customer ID]”
Please include:
Registered Customer Name
Contact Number
Installation Address
Payment Reference (if applicable)
This helps our team verify your details and process your request promptly.
⚙️ When You Can Cancel
You can cancel your request at any stage before installation completion:
Stage Refund Eligibility Action
Before technician is assigned ✅ Full refund Processed within 7–10 working days
After feasibility or partial work started ⚠️ Partial refund Feasibility/material cost deducted
After installation completed ❌ Not eligible Service considered active
💡 All refunds follow our official Refund Policy .
💸 Refund Process
Once your cancellation is approved:
Refunds are issued to your original payment method (UPI, card, or bank).
Processing time: 7–10 working days, depending on your bank or payment gateway.
You’ll receive a confirmation message when your refund is initiated.
⚠️ Important Notes
Cancellation requests made after installation completion are treated as service discontinuation and
follow the regular disconnection policy.
Refunds are not applicable for fully installed and activated connections.
Feasibility or administrative charges (if any) are deducted only when work has already begun.
📞 Need Help Cancelling?
If you’re unsure of your installation status or want to confirm refund eligibility, contact our team:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: Will I get my full refund if installation is cancelled?
✅ Yes, you will get a full refund if your installation is cancelled before any work has started or if the
service cannot be installed due to technical or feasibility issues on Mahek Broadband’s end.
We believe in complete transparency — you’ll never be charged for a connection that isn’t activated.
💰 Refund Eligibility Based on Cancellation Stage
Cancellation Stage Refund Eligibility Description
🕓 Before Technician Visit / Work Start ✅ Full Refund 100% of the amount is refunded within 7–10
working days.
⚙️ After Feasibility or Partial Work Done ⚠️ Partial Refund Deductions may apply for materials or
administrative charges.
🔌 After Installation Completed ❌ No Refund Installation is complete; the plan is considered
active.
⚙️ When Full Refund Applies
You’ll receive a 100% refund if:
Installation is cancelled before scheduling or material dispatch.
The connection cannot be completed due to technical limitations or no network availability.
Mahek Broadband fails feasibility checks at your location.
💡 Refunds are processed only after confirming that no materials or resources were used during installation
preparation.
💳 Refund Method & Timeline
Refunds are credited to your original payment method (UPI, card, or bank).
Processing time: 7–10 working days, depending on bank or payment gateway.
You’ll receive a confirmation message or email once the refund has been initiated.
⚠️ When Full Refund Is Not Applicable
Installation already completed and service activated.
Customer cancels after installation work begins.
Customer declines connection after feasibility work or fiber routing has started.
In such cases, feasibility or material costs are deducted as per the Refund Policy .
📞 Need to Check Your Refund Status?
Contact our billing or support team for refund updates:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Q: What deductions apply in case of cancellation?
If you cancel your Mahek Broadband installation after work has already started, certain feasibility or
material costs may be deducted from your total refund amount.
These deductions are only applied when our team has already spent resources or materials during your
setup process.
💰 Types of Possible Deductions
Deduction Type When It Applies Typical Range Description
🧭 Feasibility Charges When a site survey or network
check has been completed
₹100 – ₹200 Covers technician visit or feasibility
inspection cost.
🧵 Material Usage
Charges
If fiber cable, connectors, or
accessories were already used or
installed
₹200 – ₹400 Covers cost of used materials (fiber
length, clips, joints, etc.).
⚙️ Administrative
Charges
If order was processed, invoice
issued, or plan activated but not
used
₹100 – ₹150 Covers documentation and system
setup cost.
💡 These charges apply only when installation or feasibility work has physically started at your address.
✅ When No Deduction Applies
You will receive a full refund (no deductions) if:
Installation was not started (no technician assigned or materials dispatched).
The service could not be completed due to technical or network limitations from Mahek Broadband’s
side.
⚠️ When Deductions May Apply
Deductions are made only if:
Fiber cable or material has already been installed or cut for your premises.
Feasibility or technician visit was completed before cancellation.
Society permissions or customer availability caused delay after technician arrival.
(All deductions are billed transparently and shared with you before refund initiation.)
💳 Refund Calculation Example
Situation Payment Made Deduction Refund Amount
Cancel before installation ₹1000 ₹0 ₹1000
Cancel after feasibility visit ₹1000 ₹200 ₹800
Cancel after fiber partially laid ₹1000 ₹350 ₹650
📞 Need to Confirm Deductions?
Our billing team can share your exact deduction breakdown before refunding:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Tip:
You can also choose to reschedule your installation instead of canceling — in that case, no deduction
applies, and your payment remains valid for the new date.
Q: Who should I contact for refund queries after installation failure?
If your Mahek Broadband installation could not be completed due to a technical issue or network
unavailability, you are fully eligible for a refund.
All refund-related queries or follow-ups can be handled directly by our Billing & Accounts
Department or Customer Support Team.
💬 How to Contact for Refund Assistance
You can reach us through any of the following official channels:
1. 📞 Phone Support (Fastest Option)
Call our support helpline for instant assistance:
☎ +91 022 697 18061
Our team is available from 10:00 AM to 8:00 PM (Mon–Sat) and 10:00 AM to 1:00 PM (Sun).
2. 📱 WhatsApp Support
Message us on +91 8788412303 with your:
Registered Name
Mobile Number
Installation Address
Payment Receipt or Transaction Screenshot
You’ll receive a confirmation and refund update within a few hours.
3. ✉ Email Support
Send your query to support@mahekbroadband.in with the subject line:
👉 “Refund Query – Installation Not Completed”
Include your Customer ID or Payment Reference to speed up verification.
⚙️ What Happens Next
Once your refund request is verified:
The Billing Department confirms your payment and installation status.
Refund is initiated to your original payment method (UPI, card, or bank).
Processing time: 7–10 working days depending on bank or payment gateway.
You’ll receive a confirmation message or email once processed.
💡 Tip: For Fastest Resolution
When contacting us, please keep the following ready:
Registered Mobile Number
Payment Proof / Receipt
Cancellation Reference (if issued)
Date and Time of Installation Attempt
This helps our team locate your record and initiate refund processing without delay.
🧾 Department Contact Summary
Department Purpose Contact Details
Billing & Accounts Refund status, payment verification ✉ support@mahekbroadband.in
Customer Support General queries, complaint follow-up ☎ +91 022 697 18061
WhatsApp Helpdesk Quick updates & submission of
receipts
📱 +91 8788412303
⚠️ Important Note
Refunds are applicable only if installation was unsuccessful due to technical or feasibility issues.
If the connection was already installed and activated, standard service cancellation terms apply (see
our Refund Policy ).
Q: How long does the refund process take?
The refund process typically takes 7 to 10 working days from the date your cancellation or refund request is
approved by Mahek Broadband’s billing department.
All refunds are processed securely to your original payment method — whether you paid via UPI, bank
transfer, or online gateway.
💳 Refund Timeline Overview
Refund Stage Description Expected Timeframe
🧾 Request Received Your refund or cancellation request is logged and
verified.
Within 24 hours
⚙️ Verification Process Billing team confirms payment details and
installation status.
1–3 working days
💰 Refund Initiated Refund released to your bank or payment
provider.
3–7 working days
✅ Refund Completed Amount reflects in your account (depends on
your bank).
7–10 working days total
💡 Most customers receive their refund within 5–7 days, but processing time can vary slightly depending on
weekends and bank clearance.
⚠️ Important Notes
Refunds are only processed after verification of payment and installation status.
The timeline may extend slightly during holidays or due to bank gateway delays.
You will receive a confirmation message or email once the refund has been initiated.
🧭 How Refunds Are Processed
UPI or Net Banking Payments: Amount credited to the same account used for payment.
Debit/Credit Card Payments: Refunds go back to the same card (shown in next billing cycle).
Cash Payments (if any): Refunded via bank transfer after confirmation of customer details.
📞 To Check Refund Status
You can contact our billing team for real-time updates:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
When contacting us, please share your:
Registered Mobile Number
Payment Receipt / UTR / Transaction ID
Installation Address
This helps us locate your record and update your refund progress instantly.
Q: My installation is done but internet is not working — what should I do?
If your Mahek Broadband installation is complete but your internet connection isn’t working, don’t worry —
this is usually a minor configuration or signal issue that can be quickly resolved.
Follow the steps below to check your setup before contacting support.
🧭 Step-by-Step Troubleshooting Guide
🟢 1. Check Power Supply
Make sure your router and ONT (fiber device) are powered ON.
Verify that the power adapters are properly plugged in and switches are ON.
If the devices have no lights, try connecting them to a different socket.
💡 2. Check Indicator Lights
Look at the LED lights on your router and ONT:
Light Label Status Meaning
PON / LOS (on ONT) PON = Green, LOS = Off ✅ Fiber signal active
PON / LOS LOS = Red or Blinking ⚠️ No signal / fiber disconnected
Internet / WAN (on router) Green or Blue ✅ Internet connected
Internet / WAN Red or Off ❌ No active internet connection
If you see a red LOS light, the issue is usually fiber signal loss — please contact our support team
immediately.
⚙️ 3. Restart Devices
Sometimes a simple restart fixes the issue:
1. Turn OFF both router and ONT.
2. Wait for 30 seconds.
3. Turn ON the ONT first, wait until lights stabilize.
4. Then turn ON your router.
5. Check if your internet starts working.
📶 4. Verify Wi-Fi or LAN Connection
Make sure you are connected to your correct Wi-Fi network (SSID).
If using LAN, ensure the cable is connected firmly to the router and computer.
Try connecting another device to confirm it’s not a device-specific issue.
🔑 5. Confirm Login or Plan Activation
If your router shows connected but there’s no internet, your plan may not be activated yet.
You can check your account status on the Customer Portal .
If payment was made recently, activation may take up to 30 minutes after installation completion.
🧰 If Problem Persists
If none of the above steps work:
Contact our technical support team — we’ll check your line remotely.
If needed, a technician will visit your location for on-site testing at no extra cost.
📞 Contact for Immediate Assistance
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Our support hours:
🕒 Monday – Saturday: 10 AM – 8 PM
🕐 Sunday: 10 AM – 1 PM
💡 Tip to Avoid Downtime
Do not unplug or move the ONT/router cables frequently.
Keep both devices connected to a UPS or surge protector if power fluctuations are common.
Regularly check your fiber wire for bends or cuts, especially near walls or doors.
Q: Router lights are blinking but there is no connection — what could be the issue?
If your router lights are blinking but your internet isn’t working, it usually means that your device is powered
on and transmitting signals, but there’s a problem with the network connection or configuration.
Don’t worry — this is a common issue and can be easily fixed with a few checks.
🧭 Possible Causes and Solutions
🔌 1. Check the Fiber Signal (ONT Device)
Your router depends on the fiber signal from the ONT (Optical Network Terminal).
Look at the ONT indicator lights:
Indicator Status Meaning
PON (Green) ✅ Stable connection Fiber signal active
LOS (Red or Blinking) ⚠️ Disconnected / signal loss Contact support immediately
If LOS is red or blinking, your fiber line is not receiving a signal.
➡️ Action: Don’t reset your router — instead, call Mahek Broadband support so our team can check your
line remotely.
⚙️ 2. Verify Internet / WAN Light on Router
Check the Internet or WAN light on your router:
Green / Blue (Stable): Connection active
Red / Off / Blinking Constantly: Router is unable to authenticate
➡️ Action: Restart your ONT first, then restart your router after 30 seconds.
This allows the router to refresh its connection to the Mahek Broadband network.
📶 3. Wi-Fi Connected but “No Internet” Message
If your phone or laptop shows “Connected, No Internet”:
The router may be configured incorrectly.
The plan might not yet be activated or may have expired.
➡️ Action:
Check your plan status at login.mahekbroadband.in .
If you just made payment, allow 30–60 minutes for automatic activation.
🧰 4. Router Configuration Issue
If the router was reset or replaced recently, the PPPoE credentials (username/password) may be missing.
➡️ Action:
Don’t try random logins — call our support team.
We’ll provide or reconfigure your credentials remotely or through a technician visit.
🔄 5. Faulty LAN / Fiber Cable Connection
Check the following:
LAN cable from ONT to router WAN port is properly inserted.
Fiber cable to ONT is not bent or damaged.
Avoid tight bends or sharp corners near doors or windows.
💡 Even a small bend in the fiber can disrupt the signal.
📞 When to Contact Support
If all lights are on but there’s still no internet:
There may be a temporary outage, or
Your account may require reactivation or authentication reset. 📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Quick Tips
Always restart ONT first, then router.
Avoid turning devices ON/OFF repeatedly in short intervals.
Keep ONT and router plugged into a surge-protected power socket.
Q: The installation team left but signal strength is weak — can it be fixed?
✅ Yes, absolutely!
If your Wi-Fi or fiber signal strength feels weak after installation, it can almost always be improved.
Signal issues are usually related to router placement, obstacles, or cable routing, not your plan or network
speed.
Mahek Broadband provides full post-installation support to help you achieve stable and strong connectivity
throughout your home or office.
📶 Common Causes of Weak Signal
Cause Description Quick Fix
📍 Router Placement Router placed in a corner, behind walls,
or near metal objects
Move router to a central, open location
Cause Description Quick Fix
🚪 Obstructions Thick walls, mirrors, and furniture
blocking signal
Avoid placing router near walls or closed
shelves
🧭 Distance from Router Devices too far from router range Use Wi-Fi extender or upgrade to dual-band
router
⚡ Power Issues Router not receiving stable voltage Use surge protector or UPS
📡 Cable Routing Long or bent fiber cable reduces signal
quality
Contact technician for re-routing or
replacement
🧰 Steps to Improve Wi-Fi Signal
1. Reposition Your Router:
Place it in the center of your home, not in a corner.
Keep it elevated (on a table or wall mount).
Avoid putting it behind TVs or inside cupboards.
2. Use Dual Band Router (2.4 GHz + 5 GHz):
2.4 GHz covers longer distance but lower speed.
5 GHz gives faster speed within short range.
Ensure both bands are enabled on your router.
3. Restart Router Once Daily:
Keeps the router cool and clears temporary cache buildup.
4. Upgrade Equipment (if needed):
If your space is large, consider a Wi-Fi extender or mesh router system.
Mahek Broadband offers router upgrade options at discounted prices.
⚙️ If Fiber Signal Is Weak (Not Wi-Fi)
If your issue is with fiber signal (LOS light blinking or red) instead of Wi-Fi range:
The issue may be with the fiber line connection or signal drop.
Contact Mahek Broadband support — a technician visit will be scheduled to fix it.
(No charges apply for signal correction if the issue is within the first few days of installation.)
📞 Contact for Signal Support
Our technical team can guide you remotely or send a technician if needed:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Pro Tips
Keep your router firmware updated.
Avoid using duplicate or cheap signal boosters — they may reduce performance.
If you live in a multi-floor house, consider using a mesh Wi-Fi system for seamless coverage.
Q: Can you reinstall or check my line if it stops working after a few days?
✅ Yes, of course.
If your internet stops working after installation — whether it’s due to a signal issue, cable fault, or
configuration problem — Mahek Broadband provides free line checks and troubleshooting support to get
you reconnected quickly.
We ensure your connection remains stable and perform repairs, reinstallation, or reconfiguration if needed.
⚙️ Common Reasons a Line May Stop Working
Cause Description Resolution
🔴 Fiber Cut or Loose
Connection
Cable may have been damaged or
disconnected near the junction box
Technician visit — fiber rejoined or replaced
⚡ Power Surge or Router
Fault
Router/ONT may have rebooted or
reset
Device reconfiguration or adapter check
🧰 Cable Bends or Breaks Fiber line bent sharply or pinched
during home cleaning or furniture
movement
Cable inspection and re-routing
🔐 Authentication Expired PPPoE credentials not saved or service
temporarily suspended
Remote reset or reactivation via support
🧭 Plan Expiry Account inactive due to non-renewal Reactivate by renewing your plan
🧰 What Our Technician Will Do
If on-site support is needed, our technician will:
1. Check your ONT and router lights for fiber or signal errors.
2. Inspect the fiber line for physical damage or disconnection.
3. Reconfigure your router if credentials were lost.
4. Test speed and stability after reconnection.
If your device or cable needs replacement, we’ll inform you before any cost is applied.
💸 Charges (If Applicable)
🔧 Within 7 days of installation: Free check-up and repair.
🧾 After 7 days:
Free for configuration issues.
Minimal charge only if new cable or material replacement is required.
💡 No hidden costs — all charges are communicated in advance.
📞 How to Request a Line Check or Reinstallation
You can reach us anytime through:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Installation Address
Brief issue description (e.g., “No signal,” “LOS red,” “Router blinking”)
Our team will schedule a technician visit within 24–48 working hours based on your area.
💡 Pro Tips to Avoid Frequent Disconnection
Avoid bending or folding the fiber cable near walls or doors.
Keep router and ONT connected to a UPS or surge protector.
Never press the router’s “Reset” button unless advised by support.
Q: What if my device cannot detect the Wi-Fi network after installation?
If your device (mobile, laptop, or TV) is not detecting your Wi-Fi network, it usually means there’s a router
configuration, signal, or device compatibility issue — not a service fault.
This issue can be fixed easily by checking a few basic settings or by contacting our support team for remote
help.
🧭 Step-by-Step Troubleshooting
🟢 1. Check Router Power and Lights
Ensure your router is switched ON and the Wi-Fi light (usually marked as WLAN or 2.4G/5G) is
glowing or blinking.
If the Wi-Fi light is OFF, your wireless network may be disabled.
➡️ Solution: Restart the router. If still off, contact Mahek support to re-enable Wi-Fi from router
settings.
📶 2. Confirm Network Name (SSID)
Sometimes routers are configured with a custom SSID (Wi-Fi name) during installation.
Check the sticker on your router for the default name, or ask the installation technician what SSID was
set.
Refresh your Wi-Fi list and search again.
➡️ Tip: Try moving closer to the router — your device may not detect weaker signals at distance.
⚙️ 3. Check Device Compatibility
Router Band Device Support What to Do
2.4 GHz Works with all devices Use this for older smartphones, TVs, or IoT devices
5 GHz Works with newer devices only If your device can’t see 5 GHz, connect to the 2.4 GHz
SSID
💡 Dual-band routers broadcast two networks — one for 2.4 GHz and one for 5 GHz. If your device doesn’t
support 5 GHz, connect to the 2.4 GHz option.
🧰 4. Restart & Reset (Last Resort)
If your Wi-Fi name doesn’t appear even after restarting:
Turn off your router for 30 seconds, then turn it on again.
On your phone or laptop, forget any old saved Wi-Fi networks.
Search again for available networks.
If still undetected, contact our support team to check the router’s wireless configuration remotely.
🧩 5. Reconfigure Wi-Fi Settings (By Technician)
If Wi-Fi broadcast is accidentally disabled or SSID hidden:
Our technician can reconfigure it in minutes.
No extra cost applies if the issue occurs within the first 7 days of installation.
⚠️ If the Issue Persists
Possible technical causes include:
Router’s wireless module malfunctioning
Router reset or firmware corrupted
Incorrect mode or region setting
In such cases, we’ll schedule a technician visit to inspect and fix it on-site.
📞 Contact for Wi-Fi Support
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Provide:
Your registered mobile number
Router brand/model
Issue summary (e.g., “Wi-Fi not showing on mobile”)
💡 Pro Tips
Keep router in open space — not inside a cabinet.
Avoid changing SSID or password frequently without technician help.
Ensure devices have Wi-Fi enabled and airplane mode disabled.
Q: How to know if my connection is activated successfully?
After your Mahek Broadband installation is complete, you can confirm that your connection is successfully
activated in a few quick ways — by checking your router lights, browsing activity, or verifying your status on
the Customer Portal.
A successfully activated connection means your account is live, your plan is active, and you’re ready to
browse.
🟢 1. Check Router and ONT Lights
Your router and ONT (fiber device) lights are the first indicators of activation.
Device Light Status Meaning
ONT / Fiber Box PON – Green (Stable) ✅ Fiber signal is active and stable.
LOS – Off ✅ No signal issue; connection is live.
Router Internet / WAN – Green /
Blue (Stable)
✅ Router successfully connected to Mahek
network.
Device Light Status Meaning
Wi-Fi – Blinking / Stable
Light
✅ Wi-Fi signal broadcasting and ready to
connect.
💡 If these lights match the above pattern, your line is active and fully configured.
🌐 2. Try Connecting to the Internet
Connect your phone or laptop to your Wi-Fi.
Open any website like www.google.com .
If it loads without redirection or login prompts, your connection is active.
If you get an error page or “No Internet” message, your plan may still be pending activation — see Step
3 below.
🧾 3. Check on Customer Portal
You can view your connection and plan status anytime online:
🔗 https://login.mahekbroadband.in
After logging in:
Go to Account → Active Plan Details
Check your Plan Name, Expiry Date, and Status
If your plan shows “Active” — congratulations, your connection is fully live!
If it shows “Pending / Not Activated,” please contact our support team to confirm activation.
⚙️ 4. Wait for Final Activation Message
Once your connection is activated, you’ll receive a confirmation SMS or WhatsApp message from Mahek
Broadband mentioning:
Your Plan Name & Speed
Validity Period / Start Date
Customer ID or Account Login details
Keep this message for future reference.
📞 If Connection Still Not Active
If your router lights are on but internet isn’t working:
Restart your ONT and router.
Wait 5 minutes and check again.
If still inactive, contact our support team for instant activation help.
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Pro Tips
Always check the LOS (fiber) light — it must be off for activation.
Don’t reset your router manually unless advised by Mahek support.
After activation, note your Customer ID and Wi-Fi credentials for easy renewals.
Q: Why is the LOS light red on my ONT or router?
If the LOS (Loss of Signal) light on your ONT (Optical Network Terminal) or router is red or blinking, it
means your device is not receiving a stable fiber signal from Mahek Broadband’s network.
This is one of the most common indicators of a line disconnection, fiber cut, or signal fault — but don’t
worry, it can be fixed quickly.
🚨 What the LOS Light Indicates
LOS Light Status Meaning Action Needed
❌ Red (Blinking or Stable) No fiber signal / broken connection Contact Mahek support immediately
⚪ Off Normal – Fiber signal detected No action needed
🟢 Green (Steady) Fiber link stable (depends on
model)
Connection working properly
💡 LOS stands for “Loss of Signal.” When it’s red or blinking, your ONT cannot communicate with our network.
⚙️ Common Causes of LOS Red Light
1. 🔌 Loose or Disconnected Fiber Cable
The fiber connector may have come loose from the ONT or wall socket.
👉 Gently reinsert the connector and avoid touching the fiber tip.
2. ✂️ Fiber Cut or Damage
The cable might be bent, cut, or broken due to movement, furniture pressure, or cleaning.
👉 Do not try to repair the fiber cable yourself. Contact support for technician replacement.
3. ⚡ Power or Network Outage
Temporary fiber fault in your area or network maintenance underway.
👉 Wait a few minutes — if the LOS light remains red, contact support.
4. 🔧 ONT or Router Fault
Rarely, the ONT may malfunction or require reconfiguration.
👉 Restart your ONT and router — if LOS stays red, technician visit may be required.
🧰 Quick Fix Steps
Before calling support, try these steps:
1. Turn OFF your router and ONT.
2. Wait 30 seconds.
3. Ensure the fiber cable is firmly connected to the ONT.
4. Turn ON the ONT first, wait for lights to stabilize, then power ON your router.
If the LOS light remains red, proceed to Step 5:
5. Contact Mahek Broadband Support — the issue likely requires a fiber check or junction repair.
🧾 Technician Support
If the issue is due to a physical fiber fault:
A technician will be assigned within 24 working hours (usually same day).
Fiber cable will be repaired or replaced as needed.
If the issue occurred due to network maintenance, it is fixed free of charge.
📞 Contact for LOS / Signal Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Provide:
Your registered name or customer ID
Address and description (“LOS light red or blinking”)
Our team will check your line remotely and dispatch a technician if needed.
💡 Pro Tips
Never bend or twist the thin fiber cable.
Keep the ONT in a safe, vibration-free location.
Use a UPS or surge protector to prevent device resets due to power drops.
Q: What should I do if my router keeps disconnecting frequently?
If your Wi-Fi or internet connection keeps disconnecting frequently, it could be caused by signal
interference, weak power supply, router placement, or a configuration issue.
This problem is common and can usually be fixed with a few simple checks — or with help from our support
team.
🧭 Step-by-Step Troubleshooting
⚙️ 1. Check Fiber Signal Stability (ONT Lights)
Start by inspecting your ONT (Optical Network Terminal):
Light Status Meaning
PON (Green / Stable) ✅ Connection active
LOS (Red / Blinking) ⚠️ Fiber signal lost or unstable
➡️ If LOS is red or blinking, contact Mahek Broadband immediately — your fiber signal may be fluctuating
or cut.
📶 2. Check Router Power & Reboot
Ensure your router’s power adapter is properly connected and not loose.
Avoid connecting it to overloaded extension boards.
Restart your router once every few days to refresh the connection.
⚡ Unstable voltage or frequent power cuts can cause random router disconnections.
📍 3. Reposition Your Router
Router placement plays a big role in Wi-Fi stability:
Keep it in the center of your home or open space.
Avoid placing near walls, mirrors, metal surfaces, or microwaves.
Keep it away from other routers or Bluetooth devices that may cause interference.
💡 If your router has antennas, position them upright for better range.
🔁 4. Check Device Overload
Each router has a limit on how many devices it can handle at once.
If too many phones, TVs, or smart devices are connected, it may cause drops.
➡️ Action: Disconnect unused devices or upgrade to a dual-band router for higher capacity.
🧰 5. Update Router Firmware
Outdated firmware can cause performance or disconnect issues.
Our technicians can update your router firmware remotely or during a scheduled visit.
🔌 6. Inspect LAN & Fiber Cable Connections
Check that the LAN cable between ONT and router is tight and undamaged.
Fiber cable should not be bent sharply or pressed under furniture.
Damaged or loose cables can cause random connection loss.
🔧 If Problem Persists
Our technical team can run remote diagnostics and fix the issue:
Check router logs and signal stability.
Reconfigure your connection (PPPoE reset if needed).
Send a technician for line inspection or router replacement if required.
💸 Service Charges
Within 7 days of installation: Free technician check-up.
After 7 days:
Configuration fixes — ✅ Free
Cable or router replacement (if required) — 💰 Charged as per actual material used
📞 Contact for Connection Drop Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Description (e.g., “Router disconnects every 10–15 minutes”)
Router model (if known)
💡 Pro Tips to Keep Connection Stable
Use a UPS or surge protector to avoid power interruptions.
Restart router once a week to clear internal cache.
For heavy users or multi-device homes, choose a dual-band or gigabit router.
Avoid pressing the “Reset” button unless instructed by Mahek support.
Q: What should I do if only some devices can connect to Wi-Fi but others can’t?
If some of your devices connect to Wi-Fi successfully while others show “Unable to connect”, “Incorrect
password”, or “No Internet”, it usually means there’s a band compatibility, network setting, or device
issue — not a problem with your Mahek Broadband service.
Follow these simple checks to fix it quickly.
🧭 Step-by-Step Troubleshooting
📶 1. Check Wi-Fi Band Compatibility (2.4 GHz vs 5 GHz)
Most Mahek routers are dual-band, meaning they broadcast two signals:
2.4 GHz — Better range, works with all devices (older phones, TVs, etc.)
5 GHz — Higher speed, shorter range, works only with newer devices
➡️ Action:
If your device can’t detect the Wi-Fi, try connecting to the 2.4 GHz network (it usually has “_2.4G” in its
name).
Keep both bands enabled to ensure all devices can connect.
💡 Example:
If your router shows two networks:
Mahek_Broadband_2.4G and Mahek_Broadband_5G — connect older devices to 2.4G.
🔑 2. Recheck Your Wi-Fi Password
Make sure you’re entering the exact password (case-sensitive).
Avoid extra spaces or auto-filled text from older saved networks.
If you’ve changed your password recently, “Forget” the old network on your device and reconnect
manually.
➡️ On Mobile: Settings → Wi-Fi → Tap your network → “Forget” → Reconnect.
⚙️ 3. Restart Router and Affected Devices
1. Turn OFF your router and wait 30 seconds.
2. Restart the device that can’t connect.
3. Power ON the router again and reconnect.
This helps refresh IP allocation and clears temporary conflicts.
🧰 4. Check IP or DHCP Settings
Sometimes, a device doesn’t automatically get an IP address.
➡️ Action:
Ensure “Obtain IP automatically (DHCP)” is enabled on the device.
You can also try switching Airplane Mode ON and OFF or Network Reset (on phones).
🔒 5. Check Router Device Limit
If too many devices are connected, new ones might get blocked.
➡️ Action:
Log in to your router admin panel (or ask Mahek support).
Check if the maximum user limit is reached and disconnect unused devices.
🧩 6. Update Device Wi-Fi Drivers or Firmware
For laptops or smart TVs, outdated wireless drivers can prevent connections.
Update your system software or reconnect after reboot.
🧾 When to Contact Mahek Support
If none of the above works:
The issue may be related to your router’s internal configuration or MAC filter settings.
Our team can check and reconfigure your router remotely or schedule a technician visit.
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered name or customer ID
Device type (e.g., Samsung phone, Smart TV, Laptop)
Wi-Fi name and error message (if any)
💡 Pro Tips
Always keep your router firmware up to date.
For smart TVs and IoT devices, use 2.4 GHz for best compatibility.
Avoid hiding your SSID unless you’re familiar with manual connection setup.
Q: Why is my speed slow even after successful installation?
If your internet speed feels slower than expected after installation, don’t worry — this is usually due to Wi-Fi
range limits, device performance, router settings, or temporary network load.
Your Mahek Broadband connection is designed to deliver full speed, and most slowdowns can be easily
diagnosed and fixed.
🧭 Step-by-Step Checks to Identify the Cause
⚙️ 1. Test Speed Using a Wired (LAN) Connection
To get the most accurate result:
1. Connect your laptop or PC directly to the router using a LAN cable.
2. Visit speedtest.net or speed.cloudflare.com .
3. Compare your result with your plan speed.
💡 If wired speed is full but Wi-Fi speed is low, the issue is with Wi-Fi range or router configuration — not your
connection.
📶 2. Check Wi-Fi Band and Range
Mahek routers broadcast either Single Band (2.4 GHz) or Dual Band (2.4 GHz + 5 GHz) signals.
Band Speed Range Ideal For
2.4 GHz Moderate Long range Browsing, OTT apps, normal use
5 GHz High Short range Gaming, HD streaming, high-speed
plans
➡️ Action:
Connect your high-speed devices (like laptops or smart TVs) to 5 GHz Wi-Fi.
Use 2.4 GHz for older or distant devices.
Keep router in a central, open space to avoid signal loss.
📱 3. Check the Number of Connected Devices
Multiple devices sharing bandwidth can reduce individual speeds.
➡️ Action:
Disconnect unused devices temporarily.
Avoid large downloads or streaming on multiple gadgets simultaneously.
⚡ 4. Restart Router & ONT
Power off both router and ONT for 30 seconds and restart.
This clears background congestion and refreshes your session with the Mahek server.
🧰 5. Check for Background Apps or VPNs
Apps like cloud backups, torrents, or auto-updates can consume bandwidth.
Disable or pause them while testing your speed.
Turn off VPNs — they can reduce speed by up to 30–40% due to encryption.
🔧 6. Device Limitations
Some older phones or laptops support only 2.4 GHz Wi-Fi, which may cap speed to 30–40 Mbps even on 100
Mbps plans.
➡️ Try another device (e.g., modern smartphone or wired PC) to verify true speed.
🧩 If Speed Is Still Low
It could be due to:
Temporary network congestion in your area.
Fiber routing adjustment or maintenance.
Signal attenuation (fiber connector slightly loose).
📞 Contact Mahek Broadband Support — our technical team can check your line and router remotely to
identify the cause.
📞 Contact for Speed Troubleshooting
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please provide:
Registered Name or Customer ID
Plan Speed (e.g., 50 Mbps / 100 Mbps)
Screenshot of your speed test result
💡 Pro Tips for Consistent High Speed
Keep your router firmware updated.
Restart your router once a week.
Avoid hiding router behind walls or furniture.
For maximum performance, use LAN for desktops or streaming devices.
Q: How do I test my internet speed properly?
To get an accurate reading of your Mahek Broadband internet speed, it’s important to test it using the
correct method and conditions.
Speed test results can vary based on your device type, Wi-Fi strength, background apps, and even the
website or server you use — so following the proper steps ensures a true reflection of your plan
performance.
🧭 ✅ Step-by-Step Guide to Test Your Internet Speed
⚙️ 1. Use a Reliable Speed Test Tool
For the most accurate results, use one of these trusted platforms:
Speedtest.net (Ookla)
Speed.cloudflare.com
Fast.com (by Netflix)
Or use Mahek Broadband’s integrated test portal: mahekbroadband.in/speedtesting
💡 Use at least two tools for comparison — results may vary slightly depending on server distance.
💻 2. Use a Wired (LAN) Connection for the Most Accurate Result
Wi-Fi signals can fluctuate due to distance or interference.
For a true speed reading:
Connect your computer directly to the router using a LAN cable.
Disconnect all other devices temporarily.
Run the test 2–3 times and note the average result. ✅ A LAN test reflects your plan’s full speed potential.
📶 3. If Testing on Wi-Fi
If you don’t have a LAN connection:
Stand within 2–3 meters of the router (line of sight).
Ensure no other devices are streaming or downloading.
Test on the 5 GHz Wi-Fi band for higher speed accuracy.
Avoid testing during heavy usage (evening peak hours).
🔁 4. Restart Before Testing
Before running your test:
1. Restart both ONT (fiber device) and router.
2. Wait 2 minutes for the connection to stabilize.
3. Close all background apps (cloud backups, VPNs, updates).
📱 5. Test on Multiple Devices
Try running the test on:
A smartphone (Wi-Fi)
A laptop (Wi-Fi or LAN)
If one shows full speed and another doesn’t, it may be due to device hardware limitations.
💡 Older devices may have limited Wi-Fi chipsets that cap speeds below your plan rate.
📊 Interpreting Your Speed Test Results
Parameter Meaning Ideal Range
Download Speed Speed for streaming, browsing, and downloads Close to your plan speed
Upload Speed Speed for video calls, cloud uploads 50–100% of download speed
Ping / Latency Delay between request and response < 30 ms = Excellent
Jitter Connection stability < 10 ms = Stable
If your result is consistently lower than your plan, contact Mahek Broadband support for assistance.
⚡ Example:
If you are on a 100 Mbps Plan, your results should approximately show:
Download: 90–100 Mbps
Upload: 70–90 Mbps
Ping: < 25 ms
(Slight variations are normal due to real-time network traffic.)
📞 Need Help Understanding Your Speed Test?
Our technical support team can help analyze your test report and verify your line performance.
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
💡 Pro Tips
Use LAN for official speed complaints — Wi-Fi speeds can vary.
Avoid running speed tests during downloads or streaming.
Always test using a server close to Mumbai / Maharashtra for best accuracy.
Restart router once a week to maintain performance.
Q: My speed test shows full speed but browsing or streaming feels slow — why?
If your speed test results show full or near-plan speed, but your browsing, streaming, or video calls feel
slow, it usually means your connection quality or device performance — not the internet speed itself — is
affecting your experience.
This can happen due to DNS delays, Wi-Fi interference, background load, or server-specific issues, all of
which are easy to resolve.
🧭 Common Causes and Fixes
🌐 1. DNS Resolution Delay (Slow Website Loading)
Your device uses DNS (Domain Name System) to translate website names into IP addresses.
If your DNS server is slow, web pages may take time to start loading — even with full speed.
✅ Solution:
Change your DNS settings to a faster and more reliable one:
Google DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1
Restart your device after updating the DNS.
💡 This often makes browsing and app loading 2–3x faster instantly.
📶 2. Wi-Fi Signal Fluctuation
Even if your broadband speed is high, weak Wi-Fi signal causes lag or buffering.
Check:
Are you far from the router?
Are there walls, metal objects, or mirrors nearby?
✅ Solution:
Move closer to the router or reposition it in an open space.
Use 5 GHz Wi-Fi for faster short-range speeds, or 2.4 GHz for long range.
If needed, add a Wi-Fi extender or mesh system.
📱 3. Device Performance or Cache Overload
Old phones, laptops, or smart TVs with full cache or background apps can slow down browsing despite good
internet speed.
✅ Solution:
Restart your device.
Close background apps and clear browser cache.
Update your device software or browser.
🎬 4. Server-Side or App Issue
Sometimes, specific apps or websites (like YouTube, Netflix, or Instagram) may slow down due to their own
server load or CDN (Content Delivery Network) in your area.
✅ Solution:
Try another website or streaming platform to compare.
Use incognito mode or a different browser.
Contact support if multiple apps are affected.
🔒 5. VPN or Proxy Usage
If you’re using a VPN, proxy, or firewall app, it can slow down performance by rerouting your data through
another server.
✅ Solution:
Turn off VPNs or proxy apps during streaming or browsing.
Test your browsing speed again without them.
🧰 6. Background Network Usage
Another user or device might be downloading, streaming, or updating software while you browse.
✅ Solution:
Check connected devices in your router’s admin panel.
Pause large downloads or updates and re-test.
📊 Example Scenario
Speed Test Result: 100 Mbps (Full speed)
Browsing: Slow page loading
Cause: DNS delay or Wi-Fi interference
Fix: Change DNS + reposition router → browsing becomes smooth instantly.
📞 Need Technical Assistance?
If your browsing or streaming remains slow despite full speed, our team can help check latency and routing
paths.
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Speed test screenshot
Affected apps or websites
💡 Pro Tips
Restart your router once a week.
Use a dual-band router for better stability.
Keep router firmware updated.
Avoid using VPNs or heavy downloads during streaming.
Q: Why does my connection drop during video calls or online games?
If your Mahek Broadband connection drops or lags during video calls, online classes, or gaming, it’s usually
not a speed problem — it’s caused by latency, packet loss, unstable Wi-Fi, or temporary network
interference.
These are common issues and can be resolved easily through a few checks and optimizations.
🧭 1. Check Fiber and Router Lights
Before anything else, inspect your ONT (fiber device) and router lights:
Light Ideal Status Meaning
PON Green & Stable Fiber connection is active
LOS Off No signal loss
Internet / WAN (Router) Green or Blue Active connection
LOS Red / Blinking ⚠️ Problem Fiber signal unstable — contact support
If LOS is red or blinking, the fiber line is losing connection, causing drops during live calls or gaming.
✅ Solution:
Restart both devices once, and if LOS stays red, call Mahek Broadband for a quick line check.
⚙️ 2. Use a Wired (LAN) Connection for Gaming or Calls
Wi-Fi signals can fluctuate, especially when multiple users or thick walls interfere.
Wired LAN connections offer zero interference and lowest latency — perfect for gaming or meetings.
✅ Tip:
If possible, connect your PC, laptop, or gaming console directly to the router using a LAN cable.
📶 3. Check Wi-Fi Strength and Router Placement
Weak Wi-Fi can cause packet drops and micro-disconnections during video calls.
✅ Do this:
Place router in an open, central area of your home.
Avoid corners, walls, or metal obstructions.
Use 5 GHz for short-range performance and 2.4 GHz for longer range.
Keep router antennas upright for maximum coverage.
🕹️ 4. Latency (Ping) or Jitter Issues
Online games and video calls rely more on stability (low ping) than speed.
If ping fluctuates (high jitter), even fast connections can lag.
✅ Solution:
Close background downloads or streaming on other devices.
Avoid connecting too many users to the same Wi-Fi.
Turn off VPN or proxy apps.
Use LAN connection wherever possible.
💡 Ideal ping for gaming or calls: below 30 ms, jitter below 10 ms.
📱 5. Device Overload or Background Apps
Phones and PCs may run background updates or sync apps during calls, using extra bandwidth.
✅ Fix:
Pause cloud backups (e.g., Google Drive, OneDrive).
Disable automatic system updates during meetings.
Restart your device before important calls or gaming sessions.
⚡ 6. Network Congestion or Maintenance
During peak hours or local fiber maintenance, temporary drops may occur.
✅ Fix:
Wait a few minutes — most temporary disruptions self-resolve.
Contact Mahek support if disconnections persist beyond 15–20 minutes.
🧰 Advanced Check (Optional)
Run a ping test to measure connection stability:
On PC → Open Command Prompt → Type:
If you see “Request Timed Out” or high delay, share the result with Mahek support — they’ll diagnose it
for you.
📞 Contact for Line & Stability Support
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Provide:
Registered Name or Customer ID
Description (e.g., “Zoom call drops after 10 mins” or “Ping spikes while gaming”)
Preferred callback time
💡 Pro Tips
Use a UPS or surge protector to keep router powered during short power cuts.
Restart router weekly for consistent performance.
For gamers, request a static IP or port forwarding setup (if supported).
Use LAN whenever possible — it guarantees stable connection for live activities.
Q: Why does my connection drop only at specific times of day?
If your Mahek Broadband connection drops only during certain hours — such as evenings or late nights —
it’s usually due to network load, environmental factors, or temporary signal fluctuation rather than a
permanent issue.
Our network automatically adjusts and stabilizes during these times, but a few quick checks can help
maintain consistent connectivity.
🧭 Common Reasons & Fixes
🕐 1. Peak-Hour Network Congestion
During evening hours (typically 7 PM – 11 PM), many users stream, game, or download simultaneously.
This can slightly increase latency (ping) or cause temporary disconnections.
✅ Solution:
Restart your router once every few days to refresh your session.
If your router is old or single-band, consider upgrading to a dual-band (2.4GHz + 5GHz) router for
better stability.
Avoid large downloads or multiple HD streams during peak hours.
💡 Our servers automatically balance load to minimize congestion, but occasional drops may occur during
peak demand.
🌧️ 2. Environmental or Power-Related Interference
Power fluctuations, extreme weather, or construction near fiber lines can weaken signal stability during
specific periods.
✅ Solution:
Use a UPS or surge protector to stabilize power to your router and ONT.
Ensure your fiber cable is not stretched, bent, or exposed to moisture near walls or windows.
If LOS (red light) appears, contact support for immediate signal check.
⚙️ 3. Scheduled Maintenance or Auto Line Reset
Mahek Broadband occasionally performs scheduled fiber maintenance or node balancing at off-peak times
(like early morning).
You may experience brief disconnection (2–5 minutes).
✅ Solution:
Wait for 5–10 minutes; the connection usually restores automatically.
If downtime persists beyond that, contact our support team for confirmation.
📶 4. Router Overheating or Device Overload
If your router disconnects around the same time daily, it could be due to overheating or too many
connected devices.
✅ Solution:
Place router in a cool, well-ventilated area, away from walls or sunlight.
Disconnect idle devices during heavy usage hours.
Restart your router every 24–48 hours.
💡 Overheating routers can lose Wi-Fi signal or reboot automatically at intervals.
🔧 5. Local Cable Junction or Area Node Issue
Sometimes, connection drops are localized to your area’s fiber junction box.
✅ Solution:
Contact Mahek Broadband support to report the issue.
A technician will inspect your fiber line and local junction if multiple users nearby are affected.
📞 When to Contact Support
If your connection drops at the same times every day for more than 2–3 consecutive days, please contact
our technical team for investigation.
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Provide:
Registered Name or Customer ID
Approximate time of disconnection
Router/ONT light status (PON/LOS) during that time
💡 Pro Tips
Keep router firmware up to date.
Use a LAN connection for critical activities like meetings or gaming.
Restart both ONT and router once a week to maintain fresh connectivity.
Report repeated time-based drops — our team can check real-time logs to isolate the cause.
Q: Why does my Wi-Fi disconnect when power goes off but router is on backup?
If your router is connected to a UPS or inverter but your internet disconnects during a power cut, the issue
isn’t with your router — it’s because the fiber network (OLT / junction box) outside your building also loses
power.
Your Wi-Fi signal remains ON, but the optical fiber line temporarily goes offline until power is restored to
the network source.
⚙️ Understanding the Issue
Mahek Broadband uses FTTH (Fiber to the Home) technology, where your internet connection depends on
two power sources:
1. Your Router and ONT – Inside your home
2. The Fiber Node or OLT (Optical Line Terminal) – Located outside your home/building
During a power outage:
Your router continues working (thanks to UPS/inverter).
But the external OLT or fiber distribution point may not have power backup in all areas.
This results in a temporary signal loss, even though your Wi-Fi appears ON.
💡 Think of it like your router being powered but the “internet highway” outside is temporarily closed.
🧭 How to Confirm It’s a Power Outage Issue
Check your ONT device (Fiber Box) during a power cut:
Light Status Meaning
PON (Green) ✅ Fiber signal active
LOS (Red/Blinking) ⚠️ Signal lost (network node offline)
Power (ON) ✅ Device receiving power from your UPS
If LOS turns red or blinks during the power cut — it confirms the network node (OLT) has lost power, not
your home setup.
⚡ Solutions & Recommendations
🔌 1. Ensure Both ONT & Router Are on Backup
Make sure both devices — router and ONT — are connected to UPS or inverter.
If only the router is powered and ONT turns off, the internet will disconnect even if Wi-Fi stays on.
🔋 2. Check Your Backup Duration
Typical small UPS units (600–800 VA) provide around 30–45 minutes of power.
If power cuts last longer, your ONT or UPS may shut down mid-outage.
Consider upgrading to a longer backup or DC UPS specially designed for routers + ONTs.
🧰 3. Ask About OLT Power Backup in Your Area
In some areas, Mahek Broadband has installed OLT backup systems to prevent signal drop during
outages.
Contact support to check if your building or network zone has this feature — or request one if frequent
cuts occur.
📞 Contact for Power or Signal Drop Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please provide:
Registered Name or Customer ID
Description (e.g., “Wi-Fi stays on during power cut but no internet”)
Approximate time or duration of outage
Our team can verify if your area’s node (OLT) experienced a power drop.
💡 Pro Tips
Use a Router + ONT DC UPS combo — small, efficient, and ideal for power-cut areas.
Avoid frequent power cycling during short outages.
For business users, consider high-capacity UPS or inverter connection to ensure uninterrupted service.
Q: What should I do if there’s no internet even after a power cut ends?
If your power has been restored but your internet still isn’t working, it usually means your fiber signal or
router session hasn’t reconnected properly after the outage.
This is common when devices reboot out of sequence — and can be easily fixed by following a few quick
steps.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT (Fiber Device) Lights
Look at your ONT (Optical Network Terminal) indicators:
Light Ideal Status Meaning
PON (Green / Stable) ✅ Fiber signal active
LOS (Red / Blinking) ⚠️ Signal lost / fiber disconnected
Power (Green) ✅ ONT powered on properly
➡️ If LOS is red or blinking, the external network line hasn’t recovered yet.
Wait 2–3 minutes; if it doesn’t turn green, contact Mahek Broadband support.
🔌 2. Restart ONT and Router in Correct Order
After a power outage, always restart devices in this sequence:
1. Turn OFF both ONT and router.
2. Wait 30 seconds.
3. Turn ON the ONT first, and wait until the PON light is stable green.
4. Then turn ON your router.
5. Wait another minute and test your internet connection.
💡 Restarting in this order helps your router reconnect to the active network session properly.
📶 3. Check Wi-Fi Connection and Password
Ensure your device is connected to your own Wi-Fi network (SSID).
If Wi-Fi shows connected but “No Internet,” toggle Airplane Mode ON → OFF or forget and
reconnect to the Wi-Fi.
You may also try connecting via LAN cable to check if the issue is only on Wi-Fi.
⚡ 4. Check for Router/ONT Power Fluctuations
Sometimes power stabilizes in the building but not in external OLT (fiber node).
➡️ Wait 5–10 minutes after power restoration — the network node might take time to reboot.
If LOS remains red beyond that, contact Mahek Broadband.
🧰 5. Avoid Resetting Your Router
Do not press the “Reset” button on your router — it will erase your configuration (PPPoE credentials) and
require a technician to reprogram it.
Only reboot using the power button or plug.
🔧 If the Problem Persists
Our team will:
Check your fiber signal strength remotely.
Verify if your area node (OLT) is stable after the outage.
Send a technician if any local line or connector needs realignment.
📞 Contact for Immediate Assistance
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please provide:
Registered Name or Customer ID
Description (e.g., “No internet after power came back”)
ONT light status (PON/LOS color)
💡 Pro Tips
Keep both router and ONT connected to a UPS or inverter if power cuts are frequent.
Never bend or unplug the fiber cable after installation.
Restart both devices once a week for optimal performance.
In summary:
If your internet doesn’t work after power restoration, restart your ONT first, then router, and check
the LOS/PON lights.
If LOS stays red or Wi-Fi says “No Internet,” contact Mahek Broadband — our team will reset your line or
send a technician to restore service promptly.
Q: Why does my router show connected but internet access is blocked?
If your router or device shows “Connected – No Internet” or “Internet Access Blocked”, it means your router
is powered and broadcasting Wi-Fi, but it’s not receiving an active signal from Mahek Broadband’s network.
This is a common issue that can occur due to temporary disconnection, authentication errors, or expired
plan validity — and is easy to fix.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT (Fiber Box) Lights
Your fiber device (ONT) is the source of the internet signal.
Look for these indicators:
Light Status Meaning
PON (Green / Stable) ✅ Fiber connection active
LOS (Red / Blinking) ⚠️ Signal lost — network not connected
Power (Green) ✅ Device powered properly
➡️ If LOS is red or blinking:
Your fiber signal is down. Contact Mahek support — our technician will check your line remotely.
💡 If PON is green and LOS is off, move to Step 2.
🔑 2. Verify Router Login / PPPoE Credentials
If your router was reset or power-cycled, it might have lost its PPPoE login credentials (used to connect to
Mahek’s server).
✅ Check:
Open your router’s admin panel (usually 192.168.0.1 or 192.168.1.1 ).
Look under Internet / WAN Settings → Connection Type: PPPoE.
Ensure your username and password are entered correctly.
💡 If you don’t know your credentials, contact Mahek support — we’ll reconfigure them for you.
💳 3. Check Plan Validity or Payment Status
If your Wi-Fi shows “Connected but no internet,” your plan may have expired or been suspended.
✅ To Check:
Log in to your Mahek Broadband account:
🔗 https://login.mahekbroadband.in
Go to Account → Plan Details
If status shows Inactive / Expired, please renew your plan to reactivate service.
🔁 4. Restart ONT and Router (In Order)
After confirming cables are fine, restart devices:
1. Turn OFF both ONT and router.
2. Wait 30 seconds.
3. Turn ON the ONT first, wait until PON light is green.
4. Then turn ON your router.
5. Wait 1 minute and check connection again.
💡 This refreshes your connection session with Mahek’s network server.
📶 5. Check Wi-Fi Connection on Devices
Make sure you’re connected to your own network (not a neighbor’s).
“Forget” the Wi-Fi network and reconnect with your password.
On laptops, disable and re-enable your Wi-Fi adapter once.
🔌 6. Check for Cable or Port Issues
Ensure the LAN cable between ONT and router’s WAN port is connected tightly.
Try unplugging and re-inserting the cable once.
Avoid moving or bending the fiber cable — it’s delicate and may cause loss of signal.
🧰 If the Issue Persists
It may be caused by:
Account temporarily locked due to system error
Router malfunction or faulty port
Network maintenance in your area
➡️ Contact Mahek Broadband — our team can verify your connection remotely and restore service within
minutes.
📞 Contact for Internet Access Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Description: “Router connected, but no internet”
ONT light status (PON/LOS color)
💡 Pro Tips
Avoid pressing “Reset” on your router — it erases settings.
Keep router and ONT powered by a UPS during short power cuts.
Renew your plan before expiry to avoid temporary disconnection.
Restart devices weekly for better stability.
Q: Why does my router automatically disconnect and reconnect every few minutes?
If your router disconnects and reconnects frequently — where Wi-Fi turns off for a few seconds or internet
drops intermittently — it usually indicates a signal stability, power, or configuration issue.
This problem can be caused by anything from loose fiber connections to overheating routers, and it’s
almost always fixable.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check Fiber Device (ONT) Lights
Start with your ONT (Optical Network Terminal) — it’s the source of your connection.
Light Ideal Status What It Means
PON (Green / Stable) ✅ Active fiber link
LOS (Red / Blinking) ⚠️ Signal loss or disconnection
Power (Green) ✅ ONT powered on properly
➡️ If LOS is red or blinking:
Your fiber line is unstable or loose. Contact Mahek Broadband for immediate assistance.
💡 Frequent LOS blinking causes your router to drop connection repeatedly.
🔌 2. Check Cable Connections
Make sure the fiber cable connected to the ONT is not bent, stretched, or damaged.
Verify that the LAN cable between ONT and router’s WAN port is firmly plugged in.
Avoid keeping cables near electrical wires, as voltage interference can disrupt the connection.
💡 A loose LAN connector can cause “every few minutes” disconnections.
⚡ 3. Power Supply Instability
Frequent micro power cuts or voltage drops can reboot the router or ONT automatically.
✅ Solution:
Connect both router and ONT to a UPS or inverter.
Avoid using weak or low-quality adapters.
Use original adapters that came with your devices.
📶 4. Overheating or Faulty Router
Routers can overheat after long hours of use, especially in enclosed or unventilated areas.
✅ Solution:
Place router in a cool, open area (avoid covering it).
Clean dust from vents occasionally.
Restart router once daily.
If the issue persists, contact Mahek support to check for a firmware update or replacement.
🔑 5. Router Configuration / PPPoE Drop
If your router keeps disconnecting from the network while Wi-Fi stays ON, your PPPoE session may be
dropping due to configuration error.
✅ Solution:
Restart ONT → Wait 1 minute → Then restart router.
Contact Mahek support to verify PPPoE login settings.
Do not press “Reset” — it erases your configuration.
🕹️ 6. Device Overload
Connecting too many devices (phones, TVs, laptops) at once can overload the router, especially in singleband models.
✅ Solution:
Disconnect unused devices.
Upgrade to a Dual Band (2.4 GHz + 5 GHz) router for better stability.
⚙️ 7. Firmware or Hardware Issue
Old or outdated router firmware can cause random restarts.
✅ Solution:
Contact Mahek support to update your router’s firmware.
If the issue continues, replacement might be necessary — we’ll inspect it during a technician visit.
🧾 When to Contact Support
If you’ve checked cables and power but the issue persists:
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Router model
Description (e.g., “Wi-Fi disconnects every 5 minutes”)
Our team will run a remote line test or schedule a technician visit if required.
💡 Pro Tips
Restart ONT and router weekly to refresh connection.
Use surge protectors to avoid adapter fluctuations.
For frequent disconnections, ask our team about router replacement or signal optimization.
Avoid placing router near microwave ovens or Bluetooth speakers — they interfere with Wi-Fi signals.
Q: My router reboots randomly or turns off by itself — what should I do?
If your router restarts automatically, turns off unexpectedly, or loses power intermittently, it usually
indicates a power supply problem, overheating issue, or hardware fault.
This can be fixed easily by checking your power source, cables, and device placement — or with a quick
replacement if needed.
🧭 Step-by-Step Troubleshooting Guide
🔌 1. Check Power Adapter and Plug Point
A loose or faulty power adapter is the most common cause of random router reboots.
✅ Do this:
Ensure the adapter is firmly connected to both router and socket.
Avoid using extension boards or cheap power strips.
Use the original adapter provided with your router (same voltage & amperage).
💡 If the router restarts when you move the plug, the adapter or socket is faulty — replace immediately.
⚡ 2. Use a Stable Power Source
Voltage fluctuation can cause routers to reboot repeatedly.
✅ Solution:
Plug your router and ONT into a UPS or surge protector.
Avoid connecting multiple high-power devices (TV, charger, iron box) to the same socket.
If your area has frequent voltage drops, consider a dedicated mini-UPS for router + ONT (available with
Mahek support).
🌡️ 3. Check for Overheating
Routers left on 24/7 in closed spaces can overheat and restart automatically to prevent internal damage.
✅ Solution:
Place router in a cool, well-ventilated area (avoid cupboards or tight shelves).
Keep away from direct sunlight, TVs, or heat sources.
Clean dust from air vents periodically.
💡 Overheating routers often restart every 10–30 minutes.
📶 4. Inspect LAN & Fiber Connections
Loose or damaged LAN cables can cause router flickering and reboots.
✅ Check:
The LAN cable between ONT and router’s WAN port is securely plugged in.
Fiber cable to ONT is not bent or pulled tight.
No signs of damage on the cable or connectors.
⚙️ 5. Firmware or Internal Fault
Outdated or corrupted firmware may cause automatic restarts.
✅ Solution:
Contact Mahek Broadband support to check and update your router firmware remotely.
If firmware is already up to date, a hardware fault may be suspected — we’ll help replace the device if
needed.
🔁 6. Too Many Connected Devices
Overloaded routers (especially single-band models) can reboot due to CPU strain.
✅ Fix:
Disconnect unused devices from Wi-Fi.
Upgrade to a dual-band router (2.4GHz + 5GHz) for better performance and stability.
🧰 If the Issue Persists
If the router still reboots randomly after following the above steps, it might be a hardware issue.
Our technician can inspect and, if necessary, replace your router during a visit.
📞 Contact for Router Power or Reboot Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Router brand and model
Description (e.g., “Router restarts every 15 minutes”)
💡 Pro Tips
Restart router manually once every few days for optimal performance.
Always use a good-quality surge protector or UPS.
Avoid pressing the “Reset” button unless advised by Mahek support.
Replace your router adapter every 1–2 years if voltage issues are frequent.
Q: What should I do if my router doesn’t turn on at all?
If your router shows no lights and doesn’t power on, it means the device isn’t receiving power — usually
due to a faulty adapter, damaged socket, or internal hardware failure.
Don’t worry — this issue can be diagnosed quickly, and our team can replace the faulty part or router if
needed.
🧭 Step-by-Step Troubleshooting Guide
🔌 1. Check the Power Source
Make sure the switch and plug point you’re using are working properly.
Test it with another device (like a phone charger or lamp).
If the outlet doesn’t work, try a different power socket. 💡 Sometimes, the issue is simply a loose switch or faulty plug point.
⚙️ 2. Inspect the Power Adapter
Ensure the power adapter is firmly connected to both router and socket.
Feel if the adapter is warm to touch — that means it’s supplying power.
If there’s no warmth or no indicator light, the adapter might be faulty.
✅ Try: Using a compatible adapter of the same voltage and amperage (usually 12V–1A or 12V–2A).
⚠️ Never use a mismatched adapter — it may damage the router permanently.
🔋 3. Check UPS or Inverter (if connected)
If your router is connected to a UPS or inverter:
Ensure the UPS is switched ON and charged.
Plug the router directly into a wall socket to test if the UPS output is the issue.
💡 Low battery or unstable inverter voltage can stop routers from turning on.
🔄 4. Inspect Power Cable and Connector
Check for bent or loose pins on the adapter plug.
Ensure the power connector fits tightly in the router’s DC jack.
If the connector wiggles easily, the internal pin might be damaged — it will need professional repair or
replacement.
🧰 5. Check for Physical Damage
Look for signs of burn marks, melted cable ends, or odor from the adapter or router.
Avoid trying to repair or open the router yourself — this can void warranty.
💡 6. ONT Still Working but Router Dead?
If your fiber device (ONT) has power but the router doesn’t:
It’s a router power issue, not network-related.
You can temporarily connect your computer directly to the ONT using a LAN cable to access the internet
until the router is replaced.
🧾 If the Router Is Completely Dead
If there are no indicator lights even after trying another adapter or socket, your router may have an
internal circuit fault.
Mahek Broadband can inspect and replace it if necessary.
📞 Contact for Router Power Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Router brand and model
Description: “Router not turning on, no lights”
Our technician will verify and either replace the adapter or swap the router during a service visit.
💡 Pro Tips
Always use the original adapter supplied with the router.
Use a surge protector or UPS to protect from power spikes.
Avoid overloading sockets with multiple high-power devices.
Restart router weekly to keep performance stable once powered again.
Q: What should I do if the ONT device is powered but router has no internet?
If your ONT (Optical Network Terminal) is powered ON but your router shows no internet connection, it
means the fiber signal is active, but your router is not communicating properly with the ONT or Mahek
network server.
This is a common issue that can happen after a power cut, loose cable, or router misconfiguration, and can
usually be fixed within minutes.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT Lights First
Your ONT lights indicate whether your fiber signal is active.
Light Ideal Status Meaning
PON (Green & Stable) ✅ Signal active and stable
LOS (Off) ✅ No signal loss
Power (Green) ✅ ONT receiving power
➡️ If LOS is red or blinking, contact Mahek support — the issue is with your fiber line, not the router.
➡️ If PON is green and LOS is off, move to router checks below.
🔌 2. Check ONT-to-Router LAN Connection
Ensure the LAN cable from the ONT is properly connected to your router’s WAN (Internet) port (usually
marked in blue or labeled “WAN”).
Remove and reinsert the cable firmly on both ends.
Avoid using damaged or twisted cables.
💡 If the cable is loose, the router won’t receive internet even though ONT is active.
🔁 3. Restart in Correct Order
Power cycling in the right order helps restore your connection.
1. Turn OFF both router and ONT.
2. Wait 30 seconds.
3. Turn ON the ONT first and wait until PON light is green and stable.
4. Then turn ON the router.
5. Wait 1–2 minutes for the internet light to stabilize.
✅ If the router’s “Internet” or “WAN” light turns green or blue, your connection should be restored.
🔑 4. Check Router Internet / WAN Light
Router Light Meaning Action
💡 Green/Blue (Stable) ✅ Connected successfully No issue
🔴 Red/Off/Blinking ⚠️ Not receiving data Check PPPoE configuration or cable connection
⚙️ 5. Verify Router Login (PPPoE) Settings
If your router was recently reset, it may have lost its PPPoE credentials.
✅ To check:
Open your browser and type: 192.168.0.1 or 192.168.1.1
Log in to your router (default user: admin )
Navigate to: Network → Internet / WAN Settings
Ensure Connection Type = PPPoE
Enter your Mahek username and password (provided during installation)
If you’re unsure, contact Mahek support — we’ll reconfigure your router remotely or guide you through it.
💳 6. Check Plan Status
If your ONT is fine but router still shows no internet, your plan might have expired or paused.
✅ Check your plan status here: 🔗 https://login.mahekbroadband.in
If the status shows Inactive or Expired, simply renew your plan online or contact support to reactivate.
🧰 7. Check for VPNs or Firewall Apps
If only specific devices show no internet while others work fine:
Disable any VPN, proxy, or firewall app that may block your connection.
Restart that device and reconnect to your Wi-Fi.
📞 Contact for Assistance
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Description: “ONT lights normal, router no internet”
Router model and light status (Internet/WAN)
Our team will check your line remotely and fix configuration issues if needed.
💡 Pro Tips
Always restart ONT first, then router.
Avoid pressing the “Reset” button on your router — it erases all settings.
Keep both ONT and router on a UPS or surge protector to avoid reboot issues during power cuts.
If the problem repeats often, ask our team to update your router firmware or replace faulty LAN
cables.
Q: What should I do if my internet keeps dropping only on Wi-Fi but works fine on LAN?
If your internet works smoothly when connected by LAN cable but keeps disconnecting or lagging on WiFi, it means your fiber connection is stable, but your Wi-Fi network or router settings need adjustment.
This issue is usually caused by signal interference, outdated firmware, or too many connected devices, and
can be easily resolved.
🧭 Step-by-Step Troubleshooting Guide
📶 1. Check Wi-Fi Signal Strength
Weak Wi-Fi signals can drop frequently, especially through walls or at long distances.
✅ Solution:
Stay within 2–3 meters of your router for stable performance.
Keep the router in an open, central location — not behind a TV or inside furniture.
Avoid placing it near metal objects, mirrors, or microwaves that cause interference.
💡 If signal drops in other rooms, consider using a Wi-Fi extender or mesh system.
⚙️ 2. Restart Router and ONT
Sometimes your Wi-Fi module may temporarily hang.
✅ Fix:
1. Turn OFF both router and ONT.
2. Wait for 30 seconds.
3. Turn ON the ONT first (wait till PON is green).
4. Then turn ON the router.
This resets your wireless session and usually restores stability.
🧩 3. Check for Wi-Fi Band Compatibility
If your router is dual-band, it broadcasts two networks:
2.4 GHz → Wider range, slower speed (works for all devices)
5 GHz → Short range, faster speed (newer devices only)
✅ Solution:
Connect older devices (TVs, IoT, etc.) to 2.4 GHz.
Connect newer phones/laptops to 5 GHz for better stability.
Rename both bands (e.g., Mahek_2.4G and Mahek_5G) to identify easily.
💡 Devices switching automatically between 2.4G and 5G bands can cause dropouts.
🔋 4. Check Power Stability
If your router loses power briefly (even for a second), Wi-Fi will drop.
✅ Fix:
Plug your router and ONT into a UPS or surge protector.
Avoid shared sockets with heavy appliances.
📱 5. Check for Device Overload
Each router has a limit on how many devices it can handle simultaneously.
✅ Fix:
Disconnect unused devices.
Limit active users on Wi-Fi.
If you use 10+ devices daily, upgrade to a dual-band router with better CPU and memory.
💡 Overloaded routers cause Wi-Fi drops while wired LAN stays stable.
⚙️ 6. Update Router Firmware
Outdated firmware can cause performance or compatibility issues.
✅ Solution:
Contact Mahek support to check and update your router firmware remotely.
Firmware updates often improve Wi-Fi stability and reduce random drops.
🔐 7. Check for Nearby Network Interference
If neighbors use the same Wi-Fi channel, it can interfere with your router.
✅ Solution:
Log in to your router → Wireless Settings → Change Wi-Fi Channel (try 1, 6, or 11 for 2.4 GHz).
Avoid “Auto” channel selection — manually choosing a less congested channel often improves
reliability.
🧰 8. Reset and Reconfigure (Last Option)
If all else fails, a soft reset (not factory reset) can clear stuck wireless settings.
✅ Action:
Contact Mahek Broadband — our technician can remotely reconfigure your Wi-Fi or schedule a quick onsite visit.
📞 Contact for Wi-Fi Drop Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
Registered Name or Customer ID
Router brand and model
Description: “Internet drops only on Wi-Fi, LAN stable”
Our technical team will analyze your router logs and guide you through an advanced fix.
💡 Pro Tips
Restart your router once a week to keep it refreshed.
Keep router firmware updated.
Use different Wi-Fi names (SSID) for 2.4 GHz and 5 GHz bands.
Don’t place router too close to electronic devices like speakers or cordless phones.
Q: Why does my device say ‘Connected without Internet’ on Wi-Fi?
If your phone, laptop, or TV shows “Connected without Internet” (or “No Internet Access”) even though it’s
connected to Wi-Fi, it means your router is working, but it’s not receiving an active internet signal from the
fiber line (ONT) or Mahek server.
This is one of the most common issues and can be resolved easily in a few steps.
🧭 Step-by-Step Troubleshooting Guide
⚙️ 1. Check ONT (Fiber Box) Lights
Your ONT (Optical Network Terminal) shows the real-time signal status.
Light Ideal Status Meaning
Power (Green) ✅ ONT powered and active
PON (Green / Stable) ✅ Fiber signal connected
Light Ideal Status Meaning
LOS (Off) ✅ No signal loss
LOS (Red / Blinking) ⚠️ Fiber signal disconnected
➡️ If LOS is red or blinking:
There’s a signal fault in your area or cable — contact Mahek support for immediate resolution.
➡️ If lights are normal (PON green, LOS off): Move to Step 2.
🔌 2. Restart Devices in Correct Order
Sometimes the router fails to reauthenticate with the ONT after a brief signal drop or power cut.
✅ Restart sequence:
1. Turn OFF both ONT and router.
2. Wait 30 seconds.
3. Turn ON the ONT first → Wait until PON is stable green.
4. Then turn ON the router.
5. Wait for the router’s Internet/WAN light to turn green or blue.
💡 This refreshes your PPPoE connection and fixes most “No Internet” issues instantly.
🔑 3. Check Router Internet / WAN Light
Green or Blue Light (Stable): Internet is active.
Red / Off / Blinking Light: Router isn’t connected to Mahek’s server.
➡️ If red or off, go to Step 4 (router settings).
⚙️ 4. Verify PPPoE Login Details (Router Settings)
If your router was reset or power-cycled, it may have lost its Mahek Broadband login credentials.
✅ Check or Configure:
1. Open browser → Type 192.168.0.1 or 192.168.1.1 .
2. Login (default: user admin , pass admin or password ).
3. Go to Network → Internet / WAN Settings.
4. Ensure Connection Type = PPPoE.
5. Enter the Username & Password provided by Mahek Broadband.
💡 Don’t know your credentials? Contact support — we’ll reset or reconfigure them remotely.
💳 5. Check Plan Validity or Payment Status
Sometimes your Wi-Fi connects but shows “No Internet” if your plan has expired.
✅ Check online:
🔗 https://login.mahekbroadband.in
If the status says Inactive or Expired, your connection will be restored immediately once payment is made.
📱 6. Forget and Reconnect Wi-Fi Network
If the issue is device-specific:
1. Go to your phone or laptop’s Wi-Fi settings.
2. Tap your Wi-Fi name → “Forget Network.”
3. Reconnect by entering your Wi-Fi password again.
💡 This clears old IP or DNS conflicts that sometimes cause “Connected without Internet.”
🧰 7. Disable VPNs, Proxies, or Firewalls
VPNs or strict firewall apps can block device traffic even if Wi-Fi is connected.
✅ Turn off VPN or security app temporarily and test again.
🔧 8. Contact Support if Still Not Working
If you’ve checked lights, restarted devices, and verified plan status but still see “Connected without Internet”:
It could be a temporary network outage,
A fiber signal issue, or
A router misconfiguration needing technician help.
📞 Contact for Assistance
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
When contacting, share:
Registered Name or Customer ID
ONT Light Status (PON / LOS)
Router brand and light color (Internet/WAN)
Our team can check your connection remotely and restore service in minutes.
💡 Pro Tips
Always turn ON ONT first, then router.
Keep router and ONT on a UPS to prevent post-power-cut issues.
Avoid pressing the Reset button unless instructed by Mahek Support.
Restart router weekly to refresh connection sessions.
💳 Billing & Payments
Overview
At Mahek Broadband, we strive to make your billing and payment experience simple, secure, and
transparent. Whether you’re paying for a new connection, renewing your plan, or upgrading your speed, we
offer multiple convenient options to suit your needs.
🧾 1️⃣ General Billing Information
All Mahek Broadband plans are prepaid. This means customers are required to make full payment in
advance before service activation or renewal.
Invoices are automatically generated after each successful payment.
Billing details, due dates, and plan expiry can be checked anytime through the Customer
Portal or Mahek Broadband App.
Customers are encouraged to renew their plans before expiry to avoid service interruption.
👉 Customer Login: https://login.mahekbroadband.in
💵 2️⃣ Accepted Payment Methods
We accept multiple payment modes for your convenience:
💳 Online Payments via Razorpay (secured gateway)
💰 Cash Payments (at authorized Mahek Broadband counters)
📱 UPI Apps: GPay, PhonePe, Paytm, BHIM
🏦 QR Code Payments (scan & pay instantly)
💳 Debit / Credit Cards (Visa, MasterCard, Rupay, etc.)
All online transactions are processed securely through trusted payment gateways. Mahek Broadband does
not store your card or UPI details on its servers .
🧧 3️⃣ Online Payment Portal
Customers can make instant online payments and check their billing status anytime using:
Customer Portal: https://login.mahekbroadband.in
Android App: Download from Play Store
From the portal or app, you can:
View current and past invoices
Make online payments
Track payment history
Check plan validity and usage
💰 4️⃣ Discounts, Coupons & Offers
Mahek Broadband occasionally runs promotional offers such as:
Free installation during special campaigns
Discounted plan renewals
Combo offers with OTT subscriptions
All discounts or offers are time-bound and applicable only when availed during the promotional period. For
latest updates, please follow our website or contact support.
🧾 5️⃣ Invoice & Taxation
All payments are inclusive of GST as per current government rates.
Tax invoices are automatically generated and can be downloaded from the Customer Portal.
Invoices contain detailed plan information, validity, and GST breakdown for transparency.
❌ 6️⃣ Payment Issues & Refunds
If you face any issues such as failed or duplicate transactions:
Mahek Broadband Privacy Policy
Report immediately via support@mahekbroadband.in or call +91 02269718061.
Verified duplicate or failed payments are refunded or adjusted within 7–10 working days
.
Please note:
All plans are prepaid and non-refundable once activated.
Refunds are only applicable in case of double payment or service not installed due to technical reasons.
Installation and activation charges are non-refundable once setup is complete
.
💬 Need Help?
For any billing or payment-related assistance, please contact:
📍 Mahek Broadband
, Maharashtra
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 https://mahekbroadband.in
🧾 Question: How does Mahek Broadband billing system work?
✅ Answer:
At Mahek Broadband, our billing system is fully prepaid, transparent, and designed for customer
convenience.
💠 1️⃣ Billing Overview
All internet and OTT plans are prepaid — payment must be made before activation or renewal.
Each plan comes with a validity period (monthly, quarterly, half-yearly, or yearly).
Once the plan expires, service will pause automatically until renewal.
Invoices are generated instantly after successful payment and can be viewed anytime through
the Customer Portal or Mahek Broadband App. 🖥️ Login to Customer Portal:
👉 https://login.mahekbroadband.in
📱 Download Android App:
👉 Google Play Store Link
💠 2️⃣ Accepted Payment Methods
You can pay your Mahek Broadband bills using any of the following methods:
💳 Online via Razorpay Gateway (secured payment)
💰 Cash Payment at authorized Mahek Broadband counters
📱 UPI Apps: GPay, PhonePe, Paytm, or BHIM
🏦 QR Code Payments (scan and pay)
💳 Debit / Credit Card (Visa, MasterCard, Rupay, etc.)
All payments are processed through secure, verified gateways, ensuring your financial data remains
protected.
👉 Mahek Broadband does not store card or UPI details on its servers for customer security.
(Ref: Privacy Policy Section – Payment & Billing Information)
💠 3️⃣ Checking Your Billing & Payment History
You can access all your payment details anytime:
1. Log in to the Customer Portal.
2. Go to “My Account → Payments”.
3. View all invoices, receipts, and transaction history.
This section also shows:
Current active plan
Expiry date
Total data usage
Previous billing cycles
💠 4️⃣ Failed or Duplicate Payments
If your payment fails or you’re charged twice:
Contact our billing team immediately at support@mahekbroadband.in or call +91 02269718061.
Duplicate or failed payments are refunded or adjusted in the next billing cycle within 7–10 working
days.
(Ref: Refund Policy Section 5 & 6)
💠 5️⃣ Refund & Cancellation Rules
Once a plan is activated, the payment is non-refundable.
Refunds are only issued if:
Service installation failed due to network issues, or
Duplicate payment occurred.
Installation or router setup charges are non-refundable after setup completion.
(Ref: Refund Policy Sections 1–3)
💠 6️⃣ Taxes & Invoices
All payments are inclusive of GST as per government regulations.
Tax invoices can be downloaded anytime from your account.
Every invoice clearly mentions plan details, validity, and GST breakdown for complete transparency.
💠 7️⃣ Support & Assistance
For any billing or payment-related help, you can reach out to:
📍 Mahek Broadband
, Maharashtra
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 https://mahekbroadband.in
🧾 Question: What is the billing cycle for my broadband plan?
✅ Answer:
At Mahek Broadband, all internet and OTT plans follow a prepaid billing cycle, meaning you pay in advance
before the start of your service period.
💠 1️⃣ Prepaid Billing Structure
Each broadband plan comes with a fixed validity (e.g., 1 month, 3 months, 6 months, or 12 months).
The billing cycle begins from the date of activation or renewal payment, not the date of installation.
The service remains active for the full duration of the plan purchased.
Once the validity expires, the connection will automatically pause until the next renewal payment is
made.
🕓 Example:
If you activate your 1-Month plan on 10th October, it will remain valid till 9th November.
Renewing on or before expiry ensures uninterrupted service.
💠 2️⃣ Billing & Renewal Reminders
To help you stay updated:
Automatic SMS or WhatsApp reminders are sent before expiry.
You can check your plan status, next due date, and usage anytime through:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Google Play Store Link
💠 3️⃣ Renewal & Late Payment Policy
Payments must be made before the expiry date to avoid disconnection.
If your service expires, it can be reactivated instantly once renewal payment is received.
No extra late fee is charged, but downtime may occur until renewal is completed.
Renewals made in advance simply extend your current plan validity — no days are lost.
💠 4️⃣ Multi-Month or Annual Plans
For convenience and savings, Mahek Broadband offers:
Quarterly (3-Month), Half-Yearly (6-Month), and Annual (12-Month) plans.
These plans provide longer validity at discounted rates and require only one upfront payment for the
entire period.
The billing cycle for such plans follows the same rule — starts from activation and runs continuously
until plan expiry.
💠 5️⃣ Checking Billing Details
You can easily check your current billing cycle anytime:
1. Log in to your Customer Portal.
2. Go to Account → View Plan.
3. Your plan name, activation date, expiry date, and renewal amount will be displayed.
🔗 Direct Access:
View Plan Page
Payment History Page
💠 6️⃣ Support for Billing Queries
If you have questions about your billing cycle, plan validity, or renewal:
📞 Call us at +91 022697 18061
📧 Email: support@mahekbroadband.in
📍 Mahek Broadband, , Maharashtra
🧾 Question: Will I receive an invoice after payment?
✅ Answer:
Yes, Mahek Broadband automatically generates a tax invoice for every successful payment you make —
whether it’s for a new connection, plan renewal, or upgrade.
💠 1️⃣ Instant Invoice Generation
Once your payment is successfully completed through Razorpay, UPI, or cash, an invoice is instantly
created in our system.
You can download or view your invoice anytime from the:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Mahek Broadband Android App: Google Play Store Link
💠 2️⃣ Invoice Delivery
After successful payment:
A digital invoice copy is automatically sent to your registered email ID.
You’ll also receive a payment confirmation message via SMS or WhatsApp with transaction details.
(Note: Please ensure your registered email and mobile number are correct in your account settings to receive
updates.)
💠 3️⃣ Invoice Details
Each invoice includes the following details for full transparency:
Customer Name & Connection ID
Invoice Number & Date
Plan Name, Duration, and Speed
Amount Paid (with GST breakup)
Payment Mode (e.g., Razorpay, UPI, Cash)
Transaction Reference Number
All invoices are GST-compliant and generated in accordance with government taxation guidelines.
💠 4️⃣ Accessing Old Invoices
You can easily view or re-download any past invoice:
1. Log in to the Customer Portal
2. Go to Account → View Payment History
3. Click on the Invoice Number to download or print a copy
🔗 Direct Links for your convenience:
Payment History Page
Account Dashboard
💠 5️⃣ Missing or Incorrect Invoice
If you don’t receive your invoice or notice any incorrect details:
Email us at support@mahekbroadband.in
Mention your Customer ID, Transaction Date, and Payment Method
Our Billing & Accounts Team will verify and resend the corrected invoice promptly
💠 6️⃣ Need Help?
For any invoice or billing concerns:
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: How do I download or print my invoice?
✅ Answer:
Downloading or printing your Mahek Broadband invoice is quick and easy!
All invoices are automatically generated after every successful payment and can be accessed anytime from
your Customer Portal or Android App.
💠 1️⃣ Through Customer Portal (Recommended)
Follow these simple steps to download your invoice online:
1. Visit the official Customer Login page:
🔗 https://login.mahekbroadband.in
2. Log in using your Customer ID and Password.
3. Go to “Account” → “View Payment History”. 🔗 Direct link: https://login.mahekbroadband.in/Customer/AccountViewPayment.aspx
4. Find the transaction you wish to download.
5. Click on the Invoice Number or Download Icon next to the payment entry.
6. Your invoice will open in PDF format — you can save it or print it directly.
💠 2️⃣ Through Mahek Broadband Android App
If you use the Mahek Broadband mobile app:
1. Open the app on your phone.
2. Tap on “Payments” or “Invoices” section.
3. Select the desired transaction.
4. Tap “Download” or “View Invoice”.
5. Use the share or print option to save or print your invoice instantly.
📲 Download the app here:
👉 Google Play Store Link
💠 3️⃣ Invoice Details You’ll See
Each Mahek Broadband invoice includes:
Customer Name & ID
Plan Name and Speed
Payment Date & Amount
GST breakdown and total
Payment Mode (Cash / UPI / Razorpay / Card)
Unique Invoice Number
All invoices are GST-compliant and valid for billing and accounting purposes.
💠 4️⃣ Didn’t Receive or Can’t Download?
If your invoice isn’t visible or failed to download:
Double-check your payment status in the Customer Portal.
Verify your internet connection and try again.
If still not available, email us at support@mahekbroadband.in with your Customer ID, Payment Date,
and Transaction Reference Number.
Our billing team will verify and email the invoice copy within 24 working hours.
💠 5️⃣ Need Help?
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: Can I get a GST invoice for my payment?
✅ Answer:
Yes! Every payment made to Mahek Broadband automatically generates a GST-compliant tax invoice.
Whether you pay online, via UPI, card, or in cash, your invoice will include a complete GST breakdown as per
government regulations.
💠 1️⃣ GST-Compliant Invoices
All Mahek Broadband plans and charges are inclusive of GST.
Each invoice clearly displays:
GSTIN of Mahek Broadband
CGST & SGST components
Plan amount before tax and total after tax
Unique invoice number and payment reference
These invoices are legally valid and can be used for business accounting or ITC (Input Tax Credit),
where applicable.
💠 2️⃣ How to Download Your GST Invoice
You can easily access your GST invoice anytime through the Customer Portal or Mobile App.
🖥️ Via Customer Portal
1. Visit https://login.mahekbroadband.in
2. Log in using your Customer ID and password.
3. Navigate to Account → View Payment History.
4. Click on your Invoice Number to open the PDF copy.
5. Download or print your GST invoice directly.
🔗 Direct Link: View Payment History
📱 Via Android App
1. Open the Mahek Broadband App → tap Payments / Invoices.
2. Select the transaction.
3. Tap Download Invoice (PDF).
4. Your GST invoice will be saved or shared instantly.
👉 Download the App on Play Store
💠 3️⃣ Business or Corporate Customers
If you need your Company Name and GST Number printed on the invoice:
Share your GST details with our billing team via support@mahekbroadband.in before making your
payment.
Once added to your profile, all future invoices will automatically include your company’s GST
information.
💠 4️⃣ Didn’t Receive the GST Invoice?
If you didn’t get your invoice copy by email or it’s missing tax details:
Email us at support@mahekbroadband.in
Include your Customer ID, Payment Date, and Transaction Reference Number
Our accounts team will verify and resend your GST invoice within 24 working hours.
💠 5️⃣ Contact for Billing & GST Queries
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: What if I haven’t received my bill or payment confirmation?
✅ Answer:
If you haven’t received your bill, invoice, or payment confirmation after making a payment, don’t worry —
we’ll help you verify and resolve it quickly.
Sometimes, confirmation messages may get delayed due to network congestion, payment gateway
processing, or incorrect contact details.
💠 1️⃣ Common Reasons for Missing Confirmation
Here are the most common reasons you might not receive your payment confirmation:
Delay in UPI or bank processing (especially during peak hours).
Incorrect or outdated email address / mobile number in your Mahek Broadband account.
Transaction not completed due to payment gateway timeout.
Your email provider moved the message to Spam / Promotions folder.
Technical delay in syncing your transaction from Razorpay or other UPI platforms.
💠 2️⃣ How to Check Your Payment Status
You can easily verify your payment status from the Customer Portal or Mahek Broadband App.
🖥️ Via Customer Portal
1. Go to https://login.mahekbroadband.in
2. Log in using your Customer ID and password.
3. Navigate to Account → View Payment History.
4. Check if your recent payment appears with “Success” or “Paid” status.
🔗 Direct Link: Payment History Page
📱 Via Android App
1. Open the Mahek Broadband App.
2. Tap on Payments / Invoices.
3. Review the recent transactions and check for confirmation or pending status.
👉 Download App on Play Store
💠 3️⃣ Didn’t Receive Invoice or Confirmation Email
If payment shows as successful but you didn’t get an email or WhatsApp confirmation:
Wait at least 15–30 minutes — sometimes banks take time to send final updates.
Check your Spam / Junk / Promotions folders.
Confirm your email ID and mobile number are correctly registered with Mahek Broadband.
If still not received, contact our billing team with your Transaction ID or UTR number.
💠 4️⃣ What If the Payment Is Deducted but Not Updated?
If money is deducted but your plan is not active or not reflected in your account:
Immediately contact support@mahekbroadband.in or call +91 022697 18061.
Provide the following details:
Payment Date & Time
Transaction ID or UTR Number
Payment Method (UPI, Razorpay, Cash, etc.)
Registered Customer ID / Mobile Number
Our billing department will verify your transaction and update your payment status within 24 working hours.
If verified as a duplicate or failed payment, it will be refunded or adjusted in your next billing cycle
.
💠 5️⃣ Contact for Billing Help
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: How can I check my current balance or remaining validity?
✅ Answer:
You can easily check your current plan balance, remaining data, and validity date anytime using the Mahek
Broadband Customer Portal or Mobile App.
Both platforms provide real-time information about your active plan and usage history.
💠 1️⃣ Check via Customer Portal (Web Login)
Follow these steps to check your plan details online:
1. Go to the official customer portal:
🔗 https://login.mahekbroadband.in
2. Log in using your Customer ID and Password.
3. After login, open the “Account” section.
4. Click on “View Plan” or “View Session” to see:
Your Active Plan Name & Speed
Plan Start and Expiry Date
Remaining Validity Days
Total Data Used / Remaining
Plan Renewal Amount
🔗 Direct Links:
View Plan Page
View Usage Page
💠 2️⃣ Check via Mahek Broadband Android App
If you prefer checking from your smartphone:
1. Open the Mahek Broadband App.
2. Log in with your registered credentials.
3. On the home screen, you’ll see your Active Plan, Speed, Remaining Validity, and Usage Summary.
4. Tap “My Plan” or “Usage” for detailed daily and session-wise data.
📲 Download the app:
👉 Google Play Store Link
💠 3️⃣ Balance or Validity Expiry Alerts
To help you stay updated:
You’ll receive SMS or WhatsApp notifications before your plan expires.
Renewal reminders are automatically sent 24–48 hours before expiry.
You can renew your plan instantly from the portal or app to continue uninterrupted service.
💠 4️⃣ If Details Are Not Showing
If your balance or plan validity is not displaying properly:
Log out and log in again after a few minutes.
Ensure your plan is active and payment was successful.
Clear browser cache or app data if viewing on mobile.
Still facing issues? Contact our Support Team with your Customer ID and connection details.
💠 5️⃣ Contact for Assistance
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: Does Mahek Broadband send payment reminders before due date?
✅ Answer:
Yes, Mahek Broadband automatically sends payment and renewal reminders before your plan expiry or due
date — so you never lose connectivity.
Our reminder system ensures you’re always informed about your plan validity, renewal date, and balance
status in advance.
💠 1️⃣ Automated Renewal Reminders
Before your plan expires, you will automatically receive:
📱 SMS Alerts on your registered mobile number
💬 WhatsApp Notifications (if enabled)
📧 Email Reminder with due date and renewal amount
These reminders are sent 24–48 hours before your plan expiry and again on the day of expiry, to give you
enough time to renew your connection without service interruption.
💠 2️⃣ Reminder Details Include
Each renewal message includes:
Customer Name or ID
Current Plan Name & Speed
Expiry Date
Renewal Amount
Payment Link or QR Code for instant renewal
💡 If you’re using the Mahek Broadband App, you’ll also receive in-app notifications when your plan is
about to end.
💠 3️⃣ How to Renew Instantly
You can renew directly using any of the following methods:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download Here
💳 Razorpay / UPI / Cash / QR Payment
💬 Or contact our local support for doorstep payment collection (if available in your area)
💠 4️⃣ Didn’t Receive a Reminder?
If you didn’t receive a payment reminder, please check the following:
Your mobile number and email ID are updated correctly in your Mahek Broadband account.
Your SMS / WhatsApp notifications are not muted or blocked.
Check your spam or promotions folder for email reminders.
If the issue persists, reach out to our billing support to verify your registered details.
💠 5️⃣ Tip: Renew Early to Stay Connected
Renewing your plan a day or two before expiry ensures:
Zero downtime
Continuous access to OTT bundles (if applicable)
No delay in auto-renewal processing during weekends or bank holidays
💠 6️⃣ Contact for Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
💵 Question: What payment options are available for Mahek Broadband?
✅ Answer:
Mahek Broadband offers multiple secure and convenient payment options to make your plan renewals or
new-connection payments quick and hassle-free.
You can choose from online, UPI, card, or offline methods according to your preference.
💠 1️⃣ Online Payments (Via Razorpay)
💳 Credit Card / Debit Card (Visa, MasterCard, RuPay etc.)
🏦 Net Banking (all major Indian banks supported)
📲 UPI Apps: GPay, PhonePe, Paytm, BHIM UPI
🧾 Wallet Payments (available through Razorpay gateway)
All online payments are handled through the Razorpay Secure Gateway, ensuring encryption and instant
confirmation.
👉 Mahek Broadband never stores your card, UPI, or bank credentials on its servers – your privacy and
security are protected at every step .
💠 2️⃣ QR Code or UPI Scan Payments
You can also make instant payments by scanning our official Mahek Broadband QR Code using any UPI app
such as GPay, PhonePe, or Paytm.
Once payment is completed, keep the transaction ID or screenshot as proof and share it with our billing
team if required for quick validation.
💠 3️⃣ Cash Payments
If you prefer to pay offline:
Visit your nearest Mahek Broadband service office.
Pay your bill in cash at our authorized billing counter.
You’ll receive a printed receipt or digital invoice immediately after payment.
💡 For safety, always ensure you receive an official receipt with the Mahek Broadband seal and invoice
number.
💠 4️⃣ Payments via Customer Portal or App
You can renew or pay online anytime through:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download on Play Store
Both platforms allow you to:
Make renewal payments instantly
View transaction history
Download invoices & receipts
Track plan expiry and renewal status
💠 5️⃣ Payment Confirmation & Invoice
After every successful payment:
You’ll receive a confirmation SMS / email / WhatsApp message.
A GST-compliant invoice is automatically generated and available for download in your account.
If you do not receive confirmation within 15–30 minutes, contact our billing support with your Transaction ID
or UTR number .
💠 6️⃣ Need Billing Assistance?
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
Mahek Broadband Privacy Policy
Mahek Broadband Refund Policy
💵 Question: Can I pay online using UPI, debit, or credit card?
✅ Answer:
Yes! Mahek Broadband makes it easy to pay your internet bills or renew your plan online using UPI, debit
card, credit card, or net banking — all through a secure Razorpay payment gateway.
💠 1️⃣ Supported Online Payment Options
You can make instant payments using any of the following methods:
💳 Debit Cards: Visa, MasterCard, RuPay, Maestro
💳 Credit Cards: Visa, MasterCard, American Express
📱 UPI Apps: GPay, PhonePe, Paytm, BHIM UPI, Amazon Pay, etc.
🏦 Net Banking: All major Indian banks supported
💰 Wallets: Paytm Wallet, Freecharge, Mobikwik (through Razorpay)
All payments are processed securely with bank-level encryption and instant confirmation.
💠 2️⃣ How to Pay Online
You can pay or renew your plan anytime through:
🌐 Customer Portal
1. Visit https://login.mahekbroadband.in
2. Log in with your Customer ID and password.
3. Go to Payments / Renew Plan.
4. Select your plan and click “Pay Now”.
5. Choose UPI, Debit Card, Credit Card, or Net Banking and complete the transaction.
📱 Android App
1. Open the Mahek Broadband App.
2. Go to the Billing / Payment section.
3. Select your preferred plan.
4. Tap Pay Now → choose your UPI or card → confirm payment.
📲 Download App from Play Store
💠 3️⃣ Transaction Security
All payments are handled through the Razorpay Secure Gateway.
Mahek Broadband never stores your card or UPI information — your financial data remains fully
encrypted and confidential.
(Ref: Privacy Policy – Payment & Billing Section)
💠 4️⃣ Payment Confirmation & Invoice
After successful payment:
You’ll receive an SMS, WhatsApp, or email confirmation.
A GST-compliant invoice will be generated instantly and can be downloaded from your account.
If you do not receive confirmation within 15–30 minutes, contact support with your Transaction ID or
UTR Number.
(Ref: Refund Policy Section 5–6)
Mahek Broadband Privacy Policy
Mahek Broadband Refund Policy
💠 5️⃣ Need Help with Online Payments?
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
💵 Question: Can I pay via cash or cheque at your office?
✅ Answer:
Yes! Mahek Broadband accepts cash payments at our authorized service office or through our collection
agents in select areas.
However, cheque payments are not accepted to ensure quick processing and instant activation.
💠 1️⃣ Cash Payment Option
You can make a cash payment directly at our Mahek Broadband Office:
📍 Office Address:
, Maharashtra
🕙 Working Hours:
Monday to Saturday: 10:00 AM to 8:00 PM
Sunday: 10:00 AM to 1:00 PM
💡 When paying in cash:
Always collect an official receipt or printed invoice for your payment.
The receipt will include your Customer ID, amount paid, and invoice number for your records.
You’ll also receive an SMS or WhatsApp confirmation after your payment is successfully updated in our
system.
💠 2️⃣ Cheque Payments (❌ Not Accepted)
Currently, Mahek Broadband does not accept cheque payments.
This is to ensure instant activation and faster renewal processing for all prepaid plans.
If you prefer offline payments, please use cash or UPI/QR payment at our office instead.
💠 3️⃣ Alternative Offline Options
If you can’t visit the office:
You may request home collection of cash (available only in select areas).
Or simply scan our official UPI QR Code and pay instantly via:
📱 GPay
💬 PhonePe 💰 Paytm
🏦 Any UPI-enabled banking app
(Ask our billing team to share your area’s official Mahek QR code if needed.)
💠 4️⃣ Payment Confirmation
After every offline payment:
A receipt is generated immediately.
Within a few minutes, your payment will reflect in your Mahek Broadband account.
You can view or download your updated invoice anytime through the Customer Portal or Android
App.
💠 5️⃣ For Cash Payment Assistance
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 Mahek Broadband Office, ,
Maharashtra
🌐 https://mahekbroadband.in
💵 Question: Do you accept payments through Paytm, PhonePe, or Google Pay?
✅ Answer:
Yes! Mahek Broadband proudly accepts payments through Paytm, PhonePe, and Google Pay (GPay) —
making it fast, secure, and effortless for you to pay or renew your broadband plan from anywhere.
💠 1️⃣ UPI-Based Payments Accepted
You can use any UPI-enabled app to make instant payments to Mahek Broadband, including:
📱 Google Pay (GPay)
💬 PhonePe 💰 Paytm
🏦 BHIM UPI, Amazon Pay UPI, or your Bank’s UPI App
All UPI transactions are completely secure and instant, ensuring your plan is renewed immediately after
successful payment.
💠 2️⃣ How to Pay via UPI or Payment Apps
There are two easy ways to pay via UPI apps:
🅰️ Option 1 — Scan & Pay
1. Open GPay / PhonePe / Paytm on your phone.
2. Tap on the “Scan QR” option.
3. Scan the official Mahek Broadband QR code (available at the office or shared via WhatsApp).
4. Enter your amount and Customer ID in the notes (optional but recommended).
5. Confirm and complete your payment.
🅱️ Option 2 — UPI ID Payment
You can also pay directly by entering our official UPI ID (shared by our billing team upon request).
After successful payment, keep a screenshot or transaction ID as proof.
💠 3️⃣ Automatic Confirmation
Once payment is completed, you’ll receive an instant SMS or WhatsApp confirmation.
A GST-compliant invoice will be generated automatically and can be downloaded from your:
🌐 Customer Portal
📱 Mahek Broadband Android App
💠 4️⃣ Important Notes
Please do not send payments to any personal numbers — always confirm the official Mahek QR code
or UPI ID with our billing department before paying.
Keep your payment receipt or transaction reference (UTR) for verification in case of any delay or
network issue.
If payment is deducted but not reflected, email us at support@mahekbroadband.in with your UTR
number, amount, and payment time.
(Ref: Refund Policy Section 5–6)
💠 5️⃣ Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
💵 Question: Can I save my payment details for faster renewals?
✅ Answer:
For your security and privacy, Mahek Broadband does not store or save your payment details such as card
numbers, UPI IDs, or banking credentials.
However, our Razorpay Secure Payment Gateway allows you to use its built-in “Save Card / UPI” feature for
quicker renewals if you choose to during checkout.
💠 1️⃣ Payment Security & Privacy
All online payments made to Mahek Broadband are processed via Razorpay, a trusted and PCI DSScertified gateway.
Mahek Broadband never collects or stores any sensitive payment data — including card numbers, CVV,
or UPI PIN.
Your payment credentials remain encrypted and managed securely by Razorpay in compliance with RBI
and data privacy regulations.
(Ref: Privacy Policy – Payment & Billing Section)
💠 2️⃣ Using Razorpay’s “Save Card / UPI” Option
When you pay online through our portal or app, you may see an option to “Save this Card / UPI for future
use.”
If you choose to enable this:
Razorpay (not Mahek Broadband) securely saves your details under tokenized encryption.
On your next renewal, you can simply click “Use Saved Payment Method” to complete your payment in
one step.
You can delete or manage your saved details anytime in your Razorpay or UPI app settings.
💡 This is optional, and payments can always be made manually if you prefer not to save any data.
💠 3️⃣ For Faster Renewals (Without Saving Details)
Even without saving your details, you can renew quickly using:
Mahek Broadband Privacy Policy
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download Here
💬 WhatsApp Renewal Link or UPI QR Code shared by our billing team
These options let you complete renewal in less than a minute — no saved card needed.
💠 4️⃣ Important Tips
✅ Always verify you’re on the official Mahek Broadband payment page before entering any card or UPI
details.
✅ Never share your OTP or payment information with anyone claiming to be a Mahek agent.
✅ If you suspect unauthorized use of your payment data, contact your bank immediately.
💠 5️⃣ Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
💵 Question: Is auto-renewal available for my broadband plan?
✅ Answer:
At present, Mahek Broadband does not offer automatic plan renewals.
All of our broadband and OTT plans operate on a prepaid billing system, meaning you’ll need to make each
renewal payment manually before your plan expires.
💠 1️⃣ Why Auto-Renewal Isn’t Enabled
Our prepaid model ensures:
You have complete control over when and how you renew.
You can upgrade or change your plan before each cycle.
Payments are processed only with your explicit consent for safety and transparency.
(Ref: Terms & Conditions – Payments and Renewals)
💠 2️⃣ Easy Manual Renewal Options
You can renew your plan quickly anytime through any of the following:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download on Play Store
💬 UPI Apps: GPay / PhonePe / Paytm (QR Scan Payment)
💳 Online Gateway: Razorpay (Supports UPI, Cards, Net Banking)
💰 Cash Payment: At Mahek Broadband office or authorized agents
Once payment is successful, your plan is reactivated instantly and a GST-compliant invoice is generated
automatically.
💠 3️⃣ Renewal Reminders
To make renewal easier, you’ll receive:
📩 Email notifications before expiry
mahek Broadband Terms and Condi…
💬 WhatsApp or SMS alerts 24–48 hours prior to your due date
🔔 In-app reminders (if using the Mahek Broadband App)
These reminders include your expiry date, renewal amount, and quick-pay link so you can renew within
seconds.
💠 4️⃣ Future Auto-Renew Option (Coming Soon)
We’re actively exploring a secure auto-renewal feature through Razorpay’s subscription module.
Once live, you’ll be able to opt-in manually and authorize automatic payments for uninterrupted service.
Customers will be notified via email and website update when this feature becomes available.
💠 5️⃣ Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
💵 Question: Can I set up standing instructions or recurring payments?
✅ Answer:
Currently, Mahek Broadband does not support standing instructions or recurring auto-payments.
All broadband plans are prepaid, meaning each renewal payment must be made manually before the plan
expiry date.
💠 1️⃣ Why Standing Instructions Aren’t Enabled Yet
We follow a secure and consent-based payment system to ensure:
You have full control over when your account is renewed.
No automatic deduction occurs without your authorization.
You can change, upgrade, or pause your plan anytime before paying.
This aligns with our Terms & Conditions under the “Payments and Renewals” clause
.
💠 2️⃣ Upcoming Recurring Payment Option (Planned)
Mahek Broadband is working to introduce Razorpay Subscription Billing, which will allow:
Customers to opt-in for recurring payments through UPI AutoPay or Card Mandate.
Automatic renewal of the selected plan each month.
Instant notifications before and after every deduction for complete transparency.
💡 This feature will be optional — customers can still choose manual payments if they prefer.
We’ll notify all users via email and on our website once this feature becomes available.
💠 3️⃣ Easy Manual Renewal Options (Available Now)
Until auto-renew or standing instructions are live, you can manually renew your plan within seconds using:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download Here
💬 UPI Apps: Paytm, GPay, PhonePe (via QR or direct UPI ID)
mahek Broadband Terms and Condi…
💳 Online Payment: Razorpay Gateway (Cards / Net Banking / Wallets)
💰 Cash Payment: At our office or via authorized field agents
Once paid, your plan activates instantly and a GST-compliant invoice is automatically generated.
💠 4️⃣ Renewal Reminders
Even without recurring payments, you’ll never miss a due date —
We send WhatsApp, SMS, and email alerts 24–48 hours before expiry.
Each reminder includes your plan name, renewal amount, and quick-pay link for instant renewal.
💠 5️⃣ Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧧 Question: How do I make a payment through the Mahek Broadband customer
portal?
✅ Answer:
You can easily make your Mahek Broadband plan renewal or bill payment online through our Customer
Portal using UPI, Debit/Credit Card, or Net Banking.
It’s quick, secure, and available 24×7 — no need to visit our office!
💠 1️⃣ Login to the Customer Portal
1. Visit the official Mahek Broadband Customer Portal: 🔗 https://login.mahekbroadband.in
2. Enter your Customer ID / Username and Password.
(If you forgot your password, use the “Forgot Password” link to reset it.)
3. Once logged in, you’ll see your current plan details, due date, and outstanding balance on the home
screen.
💠 2️⃣ Make a Payment or Renew Your Plan
1. Click on “Renew Plan” or go to the Payments section.
2. Select your desired plan or renewal period.
3. Choose your preferred payment method: 💳 Debit / Credit Card (Visa, MasterCard, RuPay)
📱 UPI Apps: Google Pay, PhonePe, Paytm
🏦 Net Banking (All major banks supported)
💰 Razorpay Wallet or other options available at checkout
4. Click “Pay Now” to complete the transaction.
5. Once successful, your plan will renew instantly and a GST invoice will be generated automatically.
💠 3️⃣ Quick UPI Payment Option (Alternate)
If you prefer to pay directly via UPI apps, you can also send payment to our official billing number:
📲 Paytm / GPay / PhonePe UPI Number: +91 8788412303
After payment, send the screenshot or UPI transaction ID to our billing WhatsApp for instant confirmation.
💠 4️⃣ Payment Confirmation & Invoice
You’ll receive an SMS / WhatsApp message and email confirmation after successful payment.
A GST-compliant invoice is automatically generated — you can download it anytime from:
🔗 Account → View Payment History
(Ref: Privacy Policy – Payment & Billing Section)
(Ref: Refund Policy Section 5–6)
💠 5️⃣ Having Trouble Logging In?
If you can’t access your account or your payment isn’t showing:
Clear your browser cache and try again.
Make sure you’re using the correct Customer ID.
If still not resolved, contact billing support with your Transaction ID or screenshot.
💠 6️⃣ Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing UPI Number (Paytm / GPay / PhonePe): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧧 Question: What is the link for the online payment page?
✅ Answer:
You can make your Mahek Broadband payments online anytime using our official Customer Payment
Portal.
It’s the easiest and safest way to pay or renew your broadband plan instantly — using UPI, Debit/Credit Card,
or Net Banking.
💠 1️⃣ Official Online Payment Link
🔗 Payment Portal: https://login.mahekbroadband.in
Once you open the portal:
1. Log in with your Customer ID / Username and Password.
2. Go to the “Payments” or “Renew Plan” section.
3. Choose your preferred payment method (UPI / Card / Net Banking).
4. Complete the payment securely through the Razorpay gateway.
5. You’ll receive an instant confirmation and a GST invoice after successful payment.
💠 2️⃣ Alternate UPI Payment Options
If you prefer to pay directly via your UPI app (like GPay, PhonePe, or Paytm):
1. Open your UPI app.
2. Enter the official billing number below:
📱 +91 8788412303
3. Enter your payment amount.
4. Mention your Customer ID in the “Payment Notes.”
5. After completing the transaction —
📸 Send a screenshot of the payment to the same number (+91 8788412303) on WhatsApp for instant
verification and account update.
💠 3️⃣ Secure Payment Gateway
All online transactions made through the portal are handled via Razorpay, one of India’s most trusted and
secure payment gateways.
Mahek Broadband never stores your card or UPI details.
Your payment data is encrypted and processed directly by the bank or UPI provider.
(Ref: Privacy Policy – Payment & Billing Section)
💠 4️⃣ Payment Confirmation
Once payment is completed:
You’ll receive a confirmation message via SMS / WhatsApp / Email.
A GST-compliant invoice will be automatically generated in your customer account.
You can download it anytime from the portal’s Payment History section:
🔗 https://login.mahekbroadband.in/Customer/AccountViewPayment.aspx
💠 5️⃣ Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 UPI / Payment Support (WhatsApp): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧧 Question: How do I log in to check payment history or renewal status?
✅ Answer:
You can easily check your payment history, renewal status, and active plan details anytime through
the Mahek Broadband Customer Portal or Android App.
Both platforms are available 24×7 and show real-time updates of your account activity.
💠 1️⃣ Login to the Customer Portal
1. Visit the official Mahek Broadband Customer Portal: 🔗 https://login.mahekbroadband.in
2. Enter your Customer ID / Username and Password.
(If you’ve forgotten your password, click on “Forgot Password” to reset it.)
3. Once logged in, your Dashboard will display:
Current Active Plan Name & Speed
Plan Expiry / Renewal Date
Usage Summary (Data & Days Left)
Quick Renewal & Payment Links
💠 2️⃣ To View Payment History
1. After login, go to Account → View Payment History. 🔗 Direct Link: https://login.mahekbroadband.in/Customer/AccountViewPayment.aspx
2. You’ll see a list of all past transactions including:
Payment Date & Time
Amount Paid
Payment Mode (UPI / Card / Cash)
Transaction ID / Invoice Number
Payment Status (Success / Pending)
3. You can also click on the Invoice Number to download or print your GST-compliant invoice.
💠 3️⃣ To Check Renewal Status
1. In the portal, go to Account → View Plan. 🔗 Direct Link: https://login.mahekbroadband.in/Customer/AccountViewPlan.aspx
2. You’ll find:
Current Plan Validity Period
Expiry / Renewal Due Date
Remaining Days and Data
Option to Renew or Upgrade Instantly
💠 4️⃣ Using the Android App
If you prefer mobile access:
1. Download and open the Mahek Broadband Android App. 📲 Google Play Store Link
2. Log in with your Customer ID.
3. Tap on “My Account” or “Payments” to view plan validity and past invoices.
4. Tap “Renew” for quick plan renewal directly from the app.
💠 5️⃣ After Payment (UPI / Razorpay / Cash)
If you’ve made a manual payment (via Paytm, GPay, or PhonePe):
📸 Send your payment screenshot to +91 8788412303 (Billing WhatsApp).
Our team will verify and update your account within minutes.
Once updated, your new validity and invoice will reflect instantly in the portal.
💠 6️⃣ Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing WhatsApp (UPI / Payment Confirmation): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧧 Question: What if my payment fails or shows pending?
✅ Answer:
If your payment fails, gets stuck, or shows a pending status, don’t worry — your money is safe.
Most pending transactions through UPI, Razorpay, or bank gateways automatically resolve within a few
minutes.
Here’s what you should do:
💠 1️⃣ Wait for Automatic Update
UPI and card payments can take 5 to 30 minutes to reflect, depending on your bank or payment app.
Avoid retrying multiple times during this period — duplicate payments may occur.
Refresh your Mahek Broadband Customer Portal or App after a short while to check if your payment
status has changed to “Success.”
💠 2️⃣ Verify Payment Status
🖥️ Via Customer Portal
1. Visit 🔗 https://login.mahekbroadband.in
2. Go to Account → View Payment History
🔗 Direct Link
3. Check your latest transaction:
✅ Success: Plan activated + invoice available
⏳ Pending: Payment in processing
❌ Failed: Amount will automatically reverse to your bank within 2–5 business days
📱 Via Android App
1. Open the Mahek Broadband App → Payments / Invoices
2. Review recent transactions and status updates
💠 3️⃣ If Amount Was Deducted but Not Updated
If the payment was deducted from your bank but not reflected in your account:
📸 Take a screenshot of the transaction (showing UTR or Reference Number)
Send it on WhatsApp to +91 8788412303 for verification
Or email it to 📧 support@mahekbroadband.in with these details:
Customer ID
Payment Date & Time
Transaction Reference / UTR Number
Payment Method (UPI / Razorpay / Bank)
Our billing team will verify and update your account within 24 working hours.
(Ref: Refund Policy Sections 5 – 6)
💠 4️⃣ Duplicate or Failed Payments
If you accidentally made a duplicate payment or your transaction failed:
Verified duplicate payments will be refunded or adjusted in your next billing cycle within 7–10 business
days
Refunds are always processed to the same account or UPI ID used for payment
(Ref: Refund Policy Section 6)
Mahek Broadband Refund Policy
Mahek Broadband Refund Policy
💠 5️⃣ Quick Tips to Avoid Payment Issues
✅ Use a stable internet connection while paying
✅ Do not close the browser until the “Success” page appears
✅ Avoid using back buttons during payment
✅ Always pay through the official portal or QR code
💠 6️⃣ Contact for Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Payment Verification (WhatsApp): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧧 Question: Whom should I contact if I’m charged twice for the same plan?
✅ Answer:
If you’ve been charged twice for the same Mahek Broadband plan, don’t worry — your extra payment will
be verified and refunded or adjusted promptly.
Duplicate or accidental payments are handled safely through our billing and accounts team.
💠 1️⃣ Step 1 — Verify the Duplicate Transaction
First, confirm both transactions were completed successfully:
🖥️ Via Customer Portal
1. Log in to your account:
🔗 https://login.mahekbroadband.in
2. Go to Account → View Payment History
🔗 View Payment History
3. Check if the same plan amount appears twice with “Success” status.
If both entries show as successful, proceed to Step 2.
💠 2️⃣ Step 2 — Send Payment Proof for Verification
To help us verify faster, send screenshots or transaction receipts for both payments.
Include these details:
Customer ID
Payment Date & Time
Transaction / UTR Numbers
Payment Method (UPI / Razorpay / Net Banking)
📸 Send this on WhatsApp: +91 8788412303
📧 Or email it to: support@mahekbroadband.in
💠 3️⃣ Step 3 — Refund or Adjustment Process
Once verified by our Billing Department:
One of the duplicate payments will be refunded or adjusted towards your next renewal.
Refunds are processed to the same account or UPI ID used during payment.
The process usually takes 7–10 working days, depending on your bank.
(Ref: Refund Policy – Duplicate or Failed Transactions)
💠 4️⃣ Important Notes ✅ Always make payments through our official portal or QR code only.
✅ Avoid retrying the payment immediately if a transaction is still showing as Pending. ✅ Never share your UPI PIN, OTP, or Razorpay credentials with anyone claiming to be from Mahek
support.
💠 5️⃣ Billing & Refund Support
For refund or payment correction requests, contact:
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing & Payment WhatsApp: +91 8788412303
📍 Mahek Broadband, , Maharashtra
🌐 https://mahekbroadband.in
🧧 Question: Is the payment portal safe and secure?
✅ Answer:
Yes, the Mahek Broadband online payment portal is 100% safe, secure, and verified.
All online transactions are processed through Razorpay, one of India’s most trusted payment gateways —
used by thousands of top companies and ISPs.
Your privacy and financial security are our top priorities. 💳🔒
💠 1️⃣ How We Keep Your Payments Secure
The Mahek Broadband payment system uses multiple layers of encryption and verification to ensure total
safety:
✅ SSL Encryption: All data between your device and our server is encrypted.
✅ Razorpay Secure Gateway: PCI DSS Level-1 compliant (the highest level of bank-grade security).
✅ OTP-Based Authentication: Each payment is verified by your bank or UPI app before processing.
✅ No Data Storage: We never store or access your card, UPI, or banking details.
(Ref: Privacy Policy – Payment & Billing Section)
💠 2️⃣ Official Payment Link
Always make your payments only through the official Mahek Broadband portal: 🔗 https://login.mahekbroadband.in
This is our authorized and secure gateway for all online transactions.
Avoid using any third-party or unofficial payment links.
💠 3️⃣ Secure Payment Options Supported
Mahek Broadband Privacy Policy
You can safely pay using:
📱 UPI Apps: GPay, PhonePe, Paytm
💳 Debit / Credit Cards: Visa, MasterCard, RuPay
🏦 Net Banking: All major Indian banks
💰 Wallets: Supported via Razorpay
Every transaction generates a unique payment ID and instant confirmation for traceability.
💠 4️⃣ How to Confirm You’re on the Safe Payment Page
✔ Check the address bar — it should start with https://login.mahekbroadband.in
✔ Look for the 🔒 lock icon in your browser before entering any details
✔ Do not share OTPs or bank credentials with anyone claiming to be from Mahek Broadband
💠 5️⃣ Alternate Safe Payment Method
If you prefer UPI directly, you can also send payment to our official billing number: 📱 +91 8788412303 (Paytm / GPay / PhonePe)
After payment, send a screenshot on WhatsApp to the same number for instant verification.
💠 6️⃣ Still Concerned About Security?
If you ever notice anything unusual or suspect a fraudulent link:
Stop the transaction immediately.
Report it to support@mahekbroadband.in or +91 022697 18061 for verification.
Our team will confirm whether the payment request was legitimate.
💠 7️⃣ Billing & Support Contact
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing WhatsApp / UPI Number: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
💰 Question: Do you offer any discounts for long-term plans?
✅ Answer:
Yes! Mahek Broadband offers exclusive discounts and benefits for customers who choose long-term
prepaid plans.
By subscribing for 3, 6, or 12 months in advance, you can enjoy cost savings, free installation,
and additional service perks.
💠 1️⃣ Long-Term Plan Discounts
We provide attractive pricing for customers who opt for extended validity plans:
Plan Duration Typical Benefits Discount / Offer
3 Months Lower average monthly cost 🔹 Small discount vs monthly renewal
6 Months Free or discounted installation 🔹 Extra 5–10% off
12 Months (Annual Plan) Free router or OTT combo offers 🔹 Up to 15–20% savings
💡 Actual offers may vary based on area, plan speed, and ongoing promotions. Please contact support for the
latest offers.
💠 2️⃣ Additional Benefits on Long-Term Subscriptions
Choosing a long-term plan doesn’t just save money — it comes with bonus perks:
🚚 Free Installation or Free Router (on select high-speed plans)
🎬 OTT Access (on eligible combos)
💸 No Monthly Hassle: Pay once and enjoy uninterrupted internet for months
🔄 Priority Renewal Alerts before expiry
(Ref: Installation & Disclaimer Policy Section 1c – Promotional Offers)
💠 3️⃣ How to Avail Long-Term Offers
You can subscribe or upgrade to a long-term plan using any of these methods:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download Here
💬 WhatsApp Support: +91 8788412303
💰 Cash / UPI Payment: Pay directly at our office or scan the official QR
After payment, your extended validity will reflect automatically in your account and invoice.
💠 4️⃣ Terms & Conditions
Discounts are valid only during active promotional periods.
Offers cannot be combined with other coupons or referral bonuses unless mentioned.
In case of plan downgrade or early cancellation, the discounted amount is non-refundable.
(Ref: Refund Policy Section 3 & 7)
💠 5️⃣ Contact for Latest Offers 📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp for Offers & Renewals: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
💰 Question: How can I apply a coupon or promo code?
✅ Answer:
If you have a coupon code or promo offer from Mahek Broadband, you can easily apply it while making
your online payment or renewal through the Customer Portal or Android App.
Promo codes help you enjoy instant discounts, cashback, or free add-ons on eligible broadband plans.
💠 1️⃣ Where to Get Promo Codes
You can find active coupons or promo codes through:
🎉 Official website announcements
📢 WhatsApp or SMS offers sent to registered customers
📱 Mahek Broadband Android App notifications
💬 Customer support (for area-specific or festive offers)
💡 Only official Mahek Broadband promo codes are valid. Avoid using third-party or expired coupons.
💠 2️⃣ How to Apply a Coupon Code (Step-by-Step)
🖥️ Via Customer Portal
1. Visit 🔗 https://login.mahekbroadband.in
2. Log in using your Customer ID and Password.
3. Click “Renew Plan” or go to the Payments section.
4. Choose your preferred broadband plan.
5. Enter your Coupon / Promo Code in the box labeled “Have a Coupon?”
6. Click Apply — your discount will appear immediately.
7. Complete the payment securely via Razorpay (UPI, Card, or Net Banking).
📱 Via Android App
1. Open the Mahek Broadband App → Tap Renew / Pay Now.
2. Select your plan.
3. Enter your promo code in the coupon field before payment.
4. Tap Apply and verify the discount amount.
5. Confirm and complete payment.
📲 Download App from Play Store
💠 3️⃣ Coupon & Offer Terms
Each promo code is valid for a limited time only.
Only one coupon can be used per transaction.
Offers cannot be combined with long-term plan discounts or referral bonuses, unless stated otherwise.
If the coupon doesn’t apply, it may have expired or be inapplicable to your selected plan.
(Ref: Terms & Conditions – Plans & Payments Section)
💠 4️⃣ Didn’t Get the Discount After Applying?
If you entered the coupon correctly but didn’t receive the discount:
Double-check if your plan qualifies for the offer.
Ensure the code hasn’t expired.
If still not applied, contact our billing support before completing payment.
📸 You can also share a screenshot of the checkout page on WhatsApp (+91 8788412303) for quick
verification.
💠 5️⃣ Contact for Coupon Assistance
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp for Offers & Coupons: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
💰 Question: Are there any referral discounts available?
✅ Answer:
Yes! Mahek Broadband offers a Referral Discount Program 🎉 — where you and your friend both get
rewarded when they join Mahek Broadband through your referral.
It’s our way of saying thank you for helping others experience fast and reliable internet.
💠 1️⃣ How the Referral Program Works
It’s simple and rewarding:
1. 💬 Share your Customer ID or Registered Mobile Number with your friend or neighbor.
2. When they apply for a new Mahek Broadband connection, they must mention your name or Customer
ID during booking or installation.
3. Once their connection is successfully installed and activated, you’ll receive a referral discount or service
benefit on your next renewal.
💠 2️⃣ Referral Rewards You Can Earn
Referral rewards vary depending on the ongoing campaign or plan, but may include:
💸 Flat discount on your next renewal (e.g., ₹100–₹300 off)
🎁 Free extra days of internet service
📶 Plan upgrade or OTT bundle at no additional cost
🧾 Bill adjustment in your upcoming cycle
💡 Rewards are applied within 3–5 working days after your friend’s activation is verified.
💠 3️⃣ Terms & Conditions
Referral benefits are valid only for new connections (not for existing customers).
The referred user must complete installation and first payment successfully.
You can refer multiple friends — there’s no limit to how many rewards you can earn!
Referral discounts cannot be combined with other coupons or corporate offers.
Offers and amounts may vary based on area or active promotions.
(Ref: Terms & Conditions – Payments and Renewals)
💠 4️⃣ How to Refer a Friend
You can refer easily through any of these ways:
📞 Call +91 022697 18061 and share your friend’s contact details.
💬 Send a WhatsApp message with your Customer ID and Friend’s Name + Number to +91
8788412303. 🏢 Or visit the Mahek Broadband office to register your referral directly.
Once your friend’s plan is activated, you’ll be notified automatically about your earned reward.
💠 5️⃣ Contact for Referral Assistance
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Referral & Offer WhatsApp: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
💰 Question: Can I get a cashback for renewing my plan early?
✅ Answer:
Yes! At certain times, Mahek Broadband offers cashback or bonus benefits for customers who renew their
plans early — before the current plan expires.
These cashback offers are part of our limited-time promotions and are designed to reward customers who
renew in advance.
💠 1️⃣ What Is Early Renewal Cashback?
An early renewal cashback means you get a small cashback credit, discount, or extra validity days added to
your account if you renew before your expiry date.
For example:
Renew 5+ days before expiry → get ₹50 cashback
Renew 10+ days before expiry → get ₹100 cashback or 2 extra days of internet validity
💡 The offer amount or reward may change depending on active promotions or plan type.
💠 2️⃣ When These Offers Are Available
Early renewal cashback is generally available during:
🎉 Festive periods (like Diwali, New Year, Eid, Christmas, etc.)
🔁 Loyalty campaigns or special renewal drives
💬 Exclusive customer WhatsApp offers shared by our team
To stay updated, follow our announcements via:
🌐 https://mahekbroadband.in
📱 WhatsApp Broadcasts (from +91 8788412303)
📧 Email or SMS alerts sent to registered users
💠 3️⃣ How to Avail the Cashback Offer
1. Log in to your Customer Portal:
🔗 https://login.mahekbroadband.in
2. Renew your plan before expiry using Razorpay or UPI.
3. Once your payment is successful, the cashback or bonus days will be automatically added to your
account or adjusted in your next billing cycle.
4. You’ll receive an SMS or WhatsApp confirmation once the reward is applied.
💠 4️⃣ Terms & Conditions
Offer applies only to eligible customers renewing early during a live campaign.
Cashback is credited as plan extension, wallet balance, or renewal discount, depending on the offer.
Cashback cannot be exchanged for cash or transferred to another account.
Mahek Broadband reserves the right to modify or withdraw offers without prior notice.
(Ref: Terms & Conditions – Payments and Renewals)
💠 5️⃣ Contact for Cashback Queries
mahek Broadband Terms and Condi…
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Offers & Cashback WhatsApp: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
💰 Question: Do OTT combo plans include additional discounts?
✅ Answer:
Yes! Mahek Broadband offers special discounted pricing and exclusive benefits on its OTT Combo Plans,
which include both high-speed internet and premium OTT subscriptions.
These plans are designed to provide maximum entertainment value at a lower combined cost than
purchasing internet and OTT separately.
💠 1️⃣ What Are OTT Combo Plans?
OTT Combo Plans are bundled packages that combine your broadband plan with access to top OTT
platforms such as:
🎬 Disney+ Hotstar
📺 SonyLIV
🎥 Zee5
🧭 Discovery+
🕹️ And other regional or premium OTT channels (based on your selected plan)
You pay once for both — your internet + OTT apps, and enjoy an all-in-one subscription experience.
(Ref: Installation & Disclaimer Policy – OTT Content Section)
💠 2️⃣ Discounts Included in OTT Combo Plans
OTT Combo Plans already include built-in discounts and bonuses, such as:
💸 Up to 15–25% savings compared to buying OTT separately
🎁 Free Router or Free Installation on select annual combo plans
🧾 GST-inclusive flat pricing (no hidden charges)
🔄 Bundle renewal discounts for long-term subscriptions (6 or 12 months)
💡 Discount percentage varies based on plan speed and duration.
💠 3️⃣ How to Subscribe to OTT Combo Plans
You can choose or upgrade to an OTT plan via:
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download Here
💬 WhatsApp Support: +91 8788412303
🏢 Mahek Broadband Office: Vasai West
Simply select an OTT Combo Plan from the available packages, make the payment, and receive OTT
activation details via SMS or WhatsApp within 24 hours.
💠 4️⃣ Terms & Conditions
Mahek Broadband Installation & …
OTT logins are provided only for active combo plan users.
Offers and discounts apply only during the active validity period of the plan.
OTT access may change based on the provider’s policy or availability.
Discounts cannot be combined with other coupons or referral offers.
(Ref: Installation & Disclaimer Policy – Third-Party OTT Content)
💠 5️⃣ Support & Activation Help
If your OTT combo offer hasn’t been activated or you need help claiming access:
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp for OTT Activation: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
💰 Question: Do you offer loyalty benefits to old customers?
✅ Answer:
Yes! 💎 Mahek Broadband values its loyal customers and offers special rewards, renewal discounts, and
surprise benefits to users who’ve been with us for a long time.
Our Loyalty Reward Program is designed to appreciate your continued trust and support.
💠 1️⃣ What Are Loyalty Benefits?
Loyalty benefits are exclusive perks and offers given to long-term Mahek Broadband customers.
These can include:
💸 Renewal Discounts for repeat customers
🎁 Bonus Validity Days or free plan extensions
🚀 Speed Upgrade Offers during special campaigns
🎬 Complimentary OTT Access on selected renewals
🧾 Priority Customer Support & Early Access to new plans
These benefits are automatically applied when your account qualifies — no coupon code needed!
💠 2️⃣ Who Is Eligible for Loyalty Rewards?
You may be eligible if:
You’ve been an active Mahek Broadband customer for 6 months or more
You’ve renewed on time for consecutive billing cycles
Your account has no pending dues or disconnection history
Loyalty rewards are reviewed and updated periodically by our system or support team.
💠 3️⃣ Types of Loyalty Offers
Reward Type Benefit Example Availability
🎫 Renewal Discount ₹100–₹300 off on next renewal On 6+ months users
💡 Free Upgrade 40 → 50 Mbps speed boost On selected plans
Reward Type Benefit Example Availability
🎬 OTT Bonus 1-month free OTT access On annual plans
🎁 Gift Offers Free router / installation During special events
💡 Exact benefits vary based on plan type, duration, and ongoing promotional campaigns.
💠 4️⃣ How to Claim or Check Your Loyalty Offer
1. Contact the Billing Department or WhatsApp Support (+91 8788412303)
2. Provide your Customer ID or Registered Mobile Number
3. Our team will check your eligibility and share available loyalty benefits or renewal discounts
4. Complete your renewal to automatically apply the offer
💠 5️⃣ Terms & Conditions
Loyalty offers are exclusive to active customers and cannot be transferred.
Offers may change based on area, plan, or campaign period.
Loyalty benefits cannot be combined with coupon or referral discounts unless specified.
(Ref: Terms & Conditions – Payments & Renewals)
💠 6️⃣ Contact for Loyalty Offers 📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp for Offers & Loyalty Rewards: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: Is GST included in my plan amount?
✅ Answer:
Yes! ✅ All Mahek Broadband plan prices are inclusive of GST as per the applicable government tax rate.
This means the amount you see in your plan or renewal quote is the final payable amount — with no
hidden taxes or extra charges added later.
💠 1️⃣ Transparent, All-Inclusive Pricing
Every plan listed on our website, brochures, or payment portal clearly shows a single total price that already
includes:
💰 Plan Cost (base amount)
💸 GST @ 18% (as per government rules)
So, when you pay ₹999 for your plan, it already includes both your internet service charge and the GST
portion — no surprise additions at checkout.
💠 2️⃣ Shown Clearly on Invoice
Your GST-inclusive breakdown is displayed on every Mahek Broadband invoice:
Total Plan Amount (inclusive of GST)
Taxable Value
CGST (9%) + SGST (9%) components
Grand Total Payable
💡 You can view and download your tax invoice anytime through the:
🔗 Customer Portal or 📱 Android App
(Ref: Privacy Policy – Payment & Billing Information Section)
💠 3️⃣ No Extra Charges at Renewal
When renewing your plan through Razorpay or UPI, the final amount displayed already includes GST.
You will never be asked to pay any additional tax at the time of payment — the billing system autocalculates everything transparently.
💠 4️⃣ Need GST Details for Business Use?
If you are a business or GST-registered entity, you can request a business invoice showing your company
name and GSTIN.
Just share your GST details before making your payment:
📧 support@mahekbroadband.in
or WhatsApp at +91 8788412303.
Once updated in your customer profile, all future invoices will automatically include your company’s GST
number.
💠 5️⃣ Contact for Invoice Queries
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp for Billing Support: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: Can I get a GST-compliant invoice for my business?
✅ Answer:
Yes! 💼 Mahek Broadband provides fully GST-compliant invoices for both individual and business
customers.
If you are a registered business or company, you can have your GST number and business details printed
on your monthly or annual tax invoices.
💠 1️⃣ What Is a GST-Compliant Invoice?
A GST-compliant invoice is an official tax invoice that includes all necessary details required under Indian
GST law.
Your Mahek Broadband business invoice will include:
🧾 Customer Name / Business Name
🧾 GSTIN (Goods & Services Tax Identification Number)
🧾 Invoice Number & Date 🧾 Plan Name, Duration, and Amount
🧾 CGST (9%) + SGST (9%) breakup
🧾 Total Amount Payable (Inclusive of GST)
🧾 Mahek Broadband’s GSTIN and Address
(Ref: Privacy Policy – Payment & Billing Information Section)
💠 2️⃣ How to Get a GST Business Invoice
To receive GST-compliant invoices:
1. Share your Business Name and GSTIN with us before making payment.
2. Send the details via:
📧 Email: support@mahekbroadband.in
💬 WhatsApp: +91 8788412303
3. Once updated, your account will be marked as a business customer.
4. All future invoices will automatically include your GST details and comply with input tax credit
(ITC) requirements.
💠 3️⃣ Where to Download Your Invoice
You can download your business invoice anytime through the:
🌐 Customer Portal: https://login.mahekbroadband.in/Customer/AccountViewPayment.aspx
📱 Mahek Broadband App: Download Here
Each invoice is generated in PDF format and includes all the required tax details for recordkeeping and GST
filings.
💠 4️⃣ Important Notes
Please provide your GSTIN before payment; changes cannot be made on invoices that are already
generated.
GST invoices are valid for input tax credit (ITC) claims as per GST rules.
Invoices are issued automatically upon successful payment — no manual request needed afterward.
All invoice data is securely stored and can be accessed anytime via your portal login.
💠 5️⃣ Contact for Invoice Assistance
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing WhatsApp (GST Support): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: How do I update my billing name or GST number?
✅ Answer:
If you need to change your billing name, company details, or GST number, you can easily request an
update through Mahek Broadband’s billing support team.
Our team will verify your details and ensure your future invoices reflect the correct business information.
💠 1️⃣ When You Can Update Billing Details
You can update your:
👤 Customer / Business Name (as per GST registration)
💼 Company Name
🔢 GSTIN (Goods & Services Tax Identification Number)
🏢 Billing Address or Email ID for invoices
🕓 Note:
These changes will apply only to future invoices.
Already generated invoices cannot be modified or reissued as per GST regulations.
💠 2️⃣ How to Request an Update
You can update your billing information through any of the following methods:
📧 By Email
Send an email to support@mahekbroadband.in with the subject line:
“Request to Update Billing / GST Details”
Include the following in your message:
Customer ID
Old Billing Name or Details
New Billing Name or GSTIN
Proof of GST Registration (optional for verification)
💬 By WhatsApp
Message our billing team at +91 8788412303 with your updated details.
Attach a screenshot or image of your GST certificate (if available) for faster approval.
💠 3️⃣ For New Business Accounts
If you’re a business customer registering for the first time:
1. Share your Company Name and GST Number before making your first payment.
2. Once added, every future invoice will automatically include your business GST details.
3. Your invoices will be fully GST-compliant, eligible for Input Tax Credit (ITC).
(Ref: Privacy Policy – Payment & Billing Information Section)
💠 4️⃣ Important Rules & Limitations
GST updates apply from the next billing cycle only.
Existing invoices cannot be changed once generated.
Requests without proper details or verification may be declined.
Only the registered account holder or company representative can request the update.
💠 5️⃣ Contact for Billing & GST Updates 📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Billing Support): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: How are taxes calculated for different plans?
✅ Answer:
All Mahek Broadband plans — whether internet-only or OTT combo — are tax-inclusive and follow the
standard GST rate of 18% as mandated by the Government of India.
This ensures transparent pricing with no hidden fees or surprise charges at checkout.
💠 1️⃣ GST Rate Applied
All broadband, OTT, and related service plans are subject to 18% GST.
This tax is divided equally as:
CGST (Central GST) → 9%
SGST (State GST) → 9%
💡 For example:
If your base plan cost is ₹847.46, then:
CGST (9%) = ₹76.27
SGST (9%) = ₹76.27
Total with GST (18%) = ₹999.00
That’s the amount you see listed as your plan price — so it’s already GST-inclusive.
💠 2️⃣ Tax Calculation for Different Plan Types
Plan Type GST Rate Example Plan Tax Breakdown Total Payable
💨 Broadband Plan 18% 50 Mbps – ₹499 ₹424 + ₹75 GST ₹499 (Inclusive)
🎬 OTT Combo Plan 18% 100 Mbps + OTT – ₹1,199 ₹1,016 + ₹183 GST ₹1,199 (Inclusive)
🏢 Business Plan / Static
IP
18% ₹1,499 ₹1,270 + ₹229 GST ₹1,499 (Inclusive)
Each plan’s total amount already includes the applicable tax — there’s no need to calculate manually.
💠 3️⃣ How Taxes Are Shown on Your Invoice
Every tax invoice generated by Mahek Broadband includes:
Base Plan Value (before tax)
CGST (9%) and SGST (9%) breakup
Total Tax Value
Grand Total (including GST)
You can download your invoice anytime via:
🔗 https://login.mahekbroadband.in/Customer/AccountViewPayment.aspx
💠 4️⃣ Business Customers & Input Tax Credit (ITC)
If you’re a GST-registered business:
You can claim ITC on the GST amount shown on your Mahek Broadband invoices.
To enable this, share your business GSTIN with our billing team before payment.
(Ref: “Can I get a GST-compliant invoice for my business?”)
💠 5️⃣ Important Notes
GST rates are governed by Indian tax laws and may change as per government updates.
Plan prices on the Mahek Broadband website are always tax-inclusive for transparency.
The same GST rate applies to both individual and business users.
(Ref: Privacy Policy – Payment & Billing Section)
💠 6️⃣ Contact for Tax or Billing Queries
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing & GST Support (WhatsApp): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
🧾 Question: Can I request duplicate invoices for past months?
✅ Answer:
Yes! 📄 Mahek Broadband allows you to view, download, or reprint duplicate invoices for any of your past
payments directly from the Customer Portal or Android App — anytime, 24×7.
There’s no extra charge for re-downloading old invoices.
💠 1️⃣ How to Download Duplicate Invoices (Step-by-Step)
🖥️ Via Customer Portal
1. Visit the official portal:
🔗 https://login.mahekbroadband.in
2. Log in using your Customer ID and Password.
3. Go to Account → View Payment History. 🔗 Direct Link
4. You’ll see a complete list of all your past payments.
5. Click on the Invoice Number for the month you want to download.
6. The invoice will open in PDF format — you can save or print it instantly.
📱 Via Android App
1. Open the Mahek Broadband App.
2. Log in with your registered Customer ID.
3. Tap on Payments or Invoices section.
4. Select the month or transaction you want.
5. Tap Download or View Invoice (PDF). 📲 Download the App Here
💠 2️⃣ What Information Appears on Past Invoices
Each invoice, old or new, includes:
Customer Name / ID
Plan Name and Speed
Invoice Number & Date
GST (CGST + SGST) breakup
Payment Method (UPI / Card / Cash)
Total Paid (inclusive of GST)
All invoices are GST-compliant and legally valid for recordkeeping or business use.
💠 3️⃣ If You Can’t Find an Older Invoice
If your invoice is not showing up in the portal or app:
Double-check that you’re logged in with the same Customer ID used for the payment.
Try checking after a few minutes — older invoices sometimes take time to load.
If still unavailable, contact our billing team to resend it manually.
📧 Email: support@mahekbroadband.in
💬 WhatsApp: +91 8788412303
Provide your:
Customer ID
Payment Date or Month
Amount Paid
Our billing team will resend a duplicate copy within 24 working hours.
💠 4️⃣ Important Notes
Duplicate invoices are free of cost for all customers.
Mahek Broadband retains complete billing records for audit and tax purposes.
Duplicate invoices are identical to originals — there’s no difference in validity or data.
(Ref: Privacy Policy – Payment & Billing Information)
💠 5️⃣ Billing & Invoice Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing & Invoice WhatsApp: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
❌ Question: My payment went through, but my plan didn’t activate — what should
I do?
✅ Answer:
If your payment was successfully completed but your plan did not activate or renew, don’t worry — your
money is safe.
This can happen due to a temporary sync delay between your payment gateway (Razorpay / UPI) and the
Mahek Broadband billing system.
Here’s how to quickly get it resolved. 👇
💠 1️⃣ Step 1 — Wait & Refresh
Sometimes, online payments take 5–15 minutes to reflect in your account.
Log out and log back into your Customer Portal or App, and click “View Plan” or “Payments” to check
for updates.
If your payment shows as “Success” but the plan isn’t active yet, proceed to Step 2.
🔗 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Download Here
💠 2️⃣ Step 2 — Verify Payment Status
Check your payment confirmation:
💳 For Razorpay payments: Look for an email or SMS with a transaction ID.
📱 For UPI apps (Paytm, GPay, PhonePe): Open your app’s transaction history and note the UTR or
Reference Number. 📸 Take a screenshot showing the payment time and amount.
💠 3️⃣ Step 3 — Share Proof for Quick Verification
Send the screenshot or transaction details to our billing support for instant help:
📱 WhatsApp (Billing Support): +91 8788412303
📧 Email: support@mahekbroadband.in
Include:
Your Customer ID or Registered Mobile Number
Payment Date & Time
Transaction ID / UTR Number
Amount Paid
Our team will verify and activate your plan manually within 15–30 minutes during working hours.
💠 4️⃣ Step 4 — If Payment Isn’t Found Immediately
If the transaction isn’t visible in Razorpay or your bank yet:
It may be marked as “Pending” and will auto-update or reverse in 2–5 business days.
If it was a duplicate payment, the excess amount will be adjusted or refunded as per our Refund Policy.
(Ref: Refund Policy Sections 5–6)
💠 5️⃣ Quick Tips to Avoid This Issue
✅ Always complete the entire payment process — don’t close the page early.
✅ Wait until you see the “Payment Successful” message.
✅ Avoid refreshing or switching apps during online payment.
✅ Pay only through our official portal or verified QR code.
💠 6️⃣ Billing Support
If your plan hasn’t activated even after verification, contact us directly for instant resolution:
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Billing): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
Question: I made a wrong payment — can I get a refund?
✅ Answer:
If you’ve made a wrong or mistaken payment, such as paying for the wrong plan, wrong account, or
duplicate transaction — Mahek Broadband will help you verify and process a refund or adjustment as per
our Refund Policy.
Your payment will be reviewed, and if valid, the refund is issued within the standard timeline.
💠 1️⃣ Situations Eligible for Refund
You can request a refund if:
💳 Payment was made to the wrong account / Customer ID
💰 Payment was duplicated or charged twice
⚙️ Service was not activated due to a technical issue on our end
Installation was cancelled before completion
(Ref: Refund Policy Sections 1–5)
💠 2️⃣ Non-Refundable Situations
Refunds are not applicable if:
The plan has already been activated and bandwidth allocated
The service was discontinued or cancelled by the user after activation
Payment was made for non-refundable items like installation or router setup
(Ref: Refund Policy Section 2 & 3)
💠 3️⃣ How to Request a Refund
If you made an incorrect payment, follow these steps:
1. 📧 Email us at support@mahekbroadband.in
or 💬 WhatsApp us at +91 8788412303
2. Include the following details:
Customer ID or Registered Mobile Number
Payment Date & Amount
Transaction ID / UTR Number
Reason for refund (e.g., wrong ID, duplicate, wrong plan)
Screenshot of the payment
3. Our Billing & Accounts team will verify the payment and process a refund or credit adjustment
within 7–10 working days.
💠 4️⃣ Refund Method
All approved refunds are processed back to the original payment source, such as:
Your Bank Account (for UPI / Net Banking)
Card Account (for Debit / Credit payments)
Razorpay wallet (if applicable)
Refund timelines may vary depending on your bank’s processing policy.
💠 5️⃣ If You Want Adjustment Instead
If you prefer, your incorrect payment can be adjusted toward your next renewal instead of a refund.
This is the fastest option and ensures you don’t wait for banking timelines.
💠 6️⃣ Important Notes ✅ Refunds are processed only after verification of the transaction.
✅ Refund requests must be made within 7 working days from the date of payment.
✅ All communication regarding refunds should be through your registered email or WhatsApp for
security.
💠 7️⃣ Billing & Refund Support
Mahek Broadband Refund Policy Mahek Broadband Refund Policy
Mahek Broadband Refund Policy
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Billing & Refunds): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
Question: How long does it take to process a refund?
✅ Answer:
Refunds at Mahek Broadband are processed as quickly as possible after verification.
Once your payment issue or duplicate transaction is confirmed, your refund is usually initiated within 7–10
working days — depending on your bank or payment gateway.
💠 1️⃣ Standard Refund Timeline
Payment Method Refund Processing Time Refund Type
💳 Debit / Credit Card (Razorpay) 5–7 business days Refunded to the same card
📱 UPI Apps (GPay / PhonePe /
Paytm)
3–5 business days Credited back to your bank account
🏦 Net Banking / Online Banking 5–10 business days Refunded to your linked bank account
💰 Cash Payment (Office) Immediate or within 3 days Adjusted or refunded via UPI/Bank
🔁 Duplicate Payment Adjustment Within 2–3 business days Added as credit in your account
(Ref: Refund Policy Section 6 – Refund Process)
💠 2️⃣ Steps in the Refund Process
1. Verification:
Our Billing Department confirms the transaction details and verifies payment status with Razorpay or
UPI records.
2. Approval:
Once verified, a refund or adjustment is approved by the accounts team.
3. Processing:
The refund is initiated to your original payment method (bank, card, or wallet).
4. Completion:
You will receive a confirmation message or email once the refund is processed successfully.
💠 3️⃣ How to Check Refund Status
You can track your refund by:
Checking your bank / UPI app transaction history
Logging into your Customer Portal: 🔗 https://login.mahekbroadband.in/Customer/AccountViewPayment.aspx
Contacting our Billing Support team for an update via:
📱 WhatsApp: +91 8788412303
📧 Email: support@mahekbroadband.in
Mahek Broadband Refund Policy
💠 4️⃣ Fastest Option — Adjustment Instead of Refund
If you prefer, your refunded amount can be instantly adjusted toward your next renewal plan or upgrade.
This avoids waiting for the banking timeline and ensures you don’t lose continuity of service.
(Ref: Refund Policy Section 5 – Duplicate or Failed Transactions)
💠 5️⃣ Important Notes ✅ Refunds are issued only after verification of transaction authenticity.
✅ Refund timelines may vary depending on your bank or wallet provider. ✅ Refunds are always sent back to the original payment source for security.
✅ Mahek Broadband never charges extra for refund processing.
💠 6️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Refund & Billing): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
Question: I cancelled my plan — will I get my unused amount back?
✅ Answer:
If you’ve cancelled your Mahek Broadband plan, refunds are handled as per our official Refund Policy.
Since all Mahek Broadband plans are prepaid, refunds for unused days are not issued once the service has
been activated — however, certain exceptions may apply depending on your situation.
💠 1️⃣ Refund Eligibility After Cancellation
You may be eligible for a partial refund only if:
The installation or activation was not completed due to network unavailability.
⚙️ The connection was never activated after full payment.
💳 The plan was paid twice by mistake (duplicate transaction).
(Ref: Refund Policy Sections 1–2)
💠 2️⃣ Non-Refundable Situations
Refunds cannot be issued if:
The plan has already been activated and used (even partially).
The connection is cancelled voluntarily by the customer before expiry.
The user relocates to an area outside Mahek Broadband’s coverage.
Installation or router setup fees were already charged or completed.
(Ref: Refund Policy Sections 2–4 & 7)
💡 All plans are prepaid — once service begins, the full amount for that cycle is considered utilized.
💠 3️⃣ Equipment Return & Deductions
Mahek Broadband Refund Policy
Mahek Broadband Refund Policy Mahek Broadband Refund Policy
If you were provided a router or ONT device:
You must return it in working condition to avoid equipment charges.
If not returned or damaged, replacement charges will be deducted from any applicable refund.
(Ref: Installation & Disclaimer Policy – Equipment Clause)
💠 4️⃣ How to Request a Refund (If Applicable)
If your plan was never activated or you made a duplicate payment:
1. 📧 Email: support@mahekbroadband.in
2. 💬 WhatsApp: +91 8788412303
3. Include the following details:
Customer ID
Payment Date & Amount
Transaction ID / UTR
Reason for cancellation or refund
Our billing team will verify and process your refund within 7–10 working days as per the Refund Policy.
💠 5️⃣ Adjustment Option
Instead of a refund, you can choose to adjust your unused balance toward:
Your next renewal (if you reconnect later), or
A transfer to another customer account (on approval)
This helps ensure you don’t lose your paid balance entirely.
💠 6️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing & Refunds WhatsApp: +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
Question: What if my payment fails but the amount is deducted from my
account?
✅ Answer:
If your payment failed during checkout but the amount was deducted from your bank, don’t worry — your
money is safe. 💰
This usually happens due to network timeout, UPI delay, or payment gateway lag, and the deducted
amount is automatically reversed or credited back within a few days.
💠 1️⃣ Why This Happens
Common reasons for failed-but-deducted payments include:
Internet or mobile network disruption during payment
UPI gateway delay (Paytm / GPay / PhonePe)
Browser closed before Razorpay confirmation screen appeared
Bank-side timeout or processing delay
In such cases, your transaction stays in “Pending Settlement” until confirmed by the bank or refunded
automatically.
💠 2️⃣ What You Should Do
✅ Step 1: Check Your Payment Status
Log in to your Customer Portal → https://login.mahekbroadband.in
Go to Account → View Payment History
🔗 Direct Link
If payment doesn’t appear, it likely failed and will auto-refund within 3–5 working days.
✅ Step 2: Verify in Your Payment App
Open your UPI or bank app and confirm if the transaction is still Pending or marked as Success.
Note down the UTR / Transaction ID for reference.
💠 3️⃣ If Payment Still Doesn’t Reflect
If the amount hasn’t been refunded after 48 hours:
📸 Take a screenshot of the payment (showing date, time, and amount) and send it to us:
💬 WhatsApp: +91 8788412303
📧 Email: support@mahekbroadband.in
Include:
Customer ID / Registered Number
Payment Date
Transaction ID / UTR Number
Payment Method (UPI / Razorpay / Card)
Our Billing Team will verify with the payment gateway and update you within 24 working hours.
(Ref: Refund Policy Section 5 – Duplicate or Failed Transactions)
💠 4️⃣ Refund or Adjustment Process
Once verified:
The deducted amount will be automatically refunded to your original payment source (bank, card, or
wallet) within 3–7 business days,
or
You can request us to adjust the payment toward your active or next renewal plan for faster activation.
(Ref: Refund Policy Section 6 – Refund Process)
💠 5️⃣ Important Notes ✅ Always wait for the “Payment Successful” confirmation before closing the page.
✅ Avoid retrying immediately — duplicate payments may occur.
✅ Only pay using the official Mahek Broadband portal or verified UPI number (+91 8788412303). ✅ Mahek Broadband never stores your UPI or card data — all payments are handled securely through
Razorpay.
(Ref: Privacy Policy – Payment & Billing Section)
💠 6️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Payment Verification): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
Question: Can I transfer payment from one connection to another?
✅ Answer:
In general, Mahek Broadband payments are non-transferable, as each payment is linked to a specific
Customer ID in our billing system.
However, in special cases (like duplicate payments or family accounts), our billing team may help
you manually adjust or transfer the amount after verification.
💠 1️⃣ Why Payments Aren’t Auto-Transferable
Each payment made through Razorpay, UPI, or cash is automatically tied to your unique account number or
Customer ID for:
Accurate billing and plan activation
Legal tax invoice generation
GST compliance and audit records
Since invoices are generated under your specific account, direct transfers between customers aren’t
automatically possible.
(Ref: Refund Policy – Adjustment & Non-Transfer Conditions)
💠 2️⃣ When Transfers Are Allowed
Mahek Broadband may allow manual payment transfer or adjustment only in the following verified
situations:
💰 Payment made to the wrong Customer ID by mistake
🔁 Duplicate payment made on one ID, but another ID needs renewal
🏠 Multiple connections under the same person or family (e.g., home + office)
⚙️ Account migration (relocation within service area)
Each request is reviewed on a case-by-case basis by our Billing & Accounts Department.
💠 3️⃣ How to Request a Transfer
If you need to transfer or adjust a payment:
1. 📧 Email: support@mahekbroadband.in
or 💬 WhatsApp: +91 8788412303
2. Provide the following details:
Source Customer ID (where payment was made)
Target Customer ID (where you want to transfer it)
Payment Date, Amount & Transaction ID
Screenshot of payment (if available)
3. Our team will verify ownership of both accounts and confirm your transfer request.
4. Once approved, the payment will be manually adjusted within 24–48 working hours.
💠 4️⃣ Transfer Limitations
⚠️ Keep in mind:
Transfers can only be made between accounts registered under the same name, address, or family.
Payments cannot be split between two different connections.
GST invoices cannot be reissued once payment is linked to an ID.
Requests must be made within 7 working days of the original payment.
Mahek Broadband Refund Policy
💠 5️⃣ Best Alternative — Adjustment
If a transfer isn’t possible, the paid amount can be credited as an adjustment to your existing account and
used during your next renewal.
This ensures your payment is never lost or wasted.
(Ref: Refund Policy Section 5 – Adjustment Option)
💠 6️⃣ Billing & Payment Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Billing Team): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
Question: How can I check the refund status?
✅ Answer:
You can easily check your refund status by contacting the Mahek Broadband Billing Department or
verifying directly through your bank / UPI app.
Refunds are always processed to the same payment source you used (bank account, card, or UPI ID), and
you’ll be notified once it’s initiated.
💠 1️⃣ Typical Refund Timeline
Refunds are usually completed within 7–10 working days after verification, depending on your bank or
payment provider.
(Ref: Refund Policy Section 6 – Refund Process)
Payment Mode Refund Time Where It Appears
💳 Debit / Credit Card 5–7 business days Credited to the same card
📱 UPI (GPay, PhonePe, Paytm) 3–5 business days Credited to your bank account
🏦 Net Banking 5–10 business days Credited to linked bank account
💰 Cash Payment Immediate / Within 3 days UPI / Cash refund at office
🔁 Duplicate Payment Adjustment 2–3 business days Added as balance in your account
💠 2️⃣ How to Check Your Refund Status
🖥️ Option 1 — Via Your Bank or UPI App
Open your UPI / banking app (like Paytm, PhonePe, GPay, or your bank’s app).
Check your transaction history for a “Refunded” or “Reversed” status.
Refunds usually show with the same UTR / Transaction ID as your original payment.
🧾 Option 2 — Via Mahek Broadband Billing Support
If the refund isn’t showing yet:
1. 📸 Take a screenshot of the payment (showing deduction and reference ID).
2. Send it to our billing team for tracking via:
Mahek Broadband Refund Policy
💬 WhatsApp: +91 8788412303
📧 Email: support@mahekbroadband.in
3. Include your:
Customer ID
Payment Date & Method
Transaction / UTR Number
Refund Request Date
Our team will verify and share the refund status update within 24 working hours.
💠 3️⃣ Common Refund Status Messages
Status Meaning
🕒 Pending Verification Refund request received and under review
💰 Approved Refund has been initiated to your payment source
📦 Processed Refund successfully completed (check your bank)
Declined / Ineligible Refund not applicable as per Refund Policy
🔁 Adjusted Amount added as credit for next renewal
💠 4️⃣ Important Notes ✅ Refunds are always credited to the same source (no manual redirection).
✅ Refund requests must be made within 7 working days of the payment date.
✅ You’ll receive an SMS or WhatsApp confirmation once your refund is processed.
✅ Refund timelines depend on your bank’s settlement policy and may take slightly longer on weekends or
holidays.
💠 5️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Refund Tracking): +91 8788412303
📍 , Maharashtra
🌐 https://mahekbroadband.in
Question: Whom should I contact for billing disputes or corrections?
✅ Answer:
If you find any billing error, wrong amount charged, or need correction in your Mahek Broadband account,
our Billing & Accounts Department is here to help. 💼
You can report any billing dispute through WhatsApp, Email, or a phone call, and our team will review and
correct it as quickly as possible.
💠 1️⃣ Common Billing Issues You Can Report
You can contact us for any of the following:
💳 Incorrect payment amount reflected in your account
🧾 Duplicate or missed invoices
Wrong plan activation or validity period
🔁 Payment credited to another Customer ID
💰 Tax / GST details missing or incorrect
⚙️ Adjustment or refund request not updated yet
(Ref: Refund Policy Section 5–7)
💠 2️⃣ How to Report a Billing Dispute
💬 Option 1 — WhatsApp (Fastest Response)
Send a message with your details to:
📱 +91 8788412303
Include:
Customer ID or Registered Mobile Number
Date of Payment or Invoice
Description of the issue
Screenshot or proof of payment (if applicable)
📧 Option 2 — Email
Write to: support@mahekbroadband.in
Subject: Billing Dispute / Correction Request
Attach relevant documents like your payment receipt or invoice copy.
☎️ Option 3 — Call Support
Call our Billing Department at +91 022697 18061 during working hours:
🕘 Monday–Saturday: 10:00 AM to 8:00 PM
🕐 Sunday: 10:00 AM to 1:00 PM
💠 3️⃣ Resolution Time
Most billing issues are resolved within 24–48 working hours.
Complex cases (e.g., refund verification or GST reissue) may take up to 7 working days.
You’ll receive confirmation via SMS, WhatsApp, or Email once the correction is completed.
(Ref: Terms & Conditions – Payments & Renewals Clause)
💠 4️⃣ Tips to Avoid Billing Errors ✅ Always make payments from the official portal or UPI number (+91 8788412303). ✅ Verify your Customer ID before paying or sharing details.
✅ Keep your invoice copies or payment screenshots for easy tracking.
✅ Report any billing mismatch within 7 working days of noticing it.
💠 5️⃣ Billing Support Contact Information
📞 Phone: +91 022697 18061
📧 Email: support@mahekbroadband.in
📱 WhatsApp (Billing / Refunds): +91 8788412303
📍 Mahek Broadband Office:
, Maharashtra
🌐 Website: https://mahekbroadband.in
Here’s a complete, ready-to-publish Knowledge Base main category page for
🧰 Troubleshooting & Support – Mahek Broadband
Welcome to the Mahek Broadband Troubleshooting & Support Center, your go-to resource for resolving
technical issues, improving Wi-Fi performance, and ensuring your internet connection stays stable and fast.
Our goal is to help you quickly diagnose problems and find step-by-step solutions — without waiting for
support.
🔧 Overview
At Mahek Broadband, we strive to deliver reliable, high-speed connectivity backed by responsive technical
support. However, occasional disruptions may occur due to equipment faults, weather conditions, or network
congestion.
This Knowledge Base is designed to help you troubleshoot common issues before you need to raise a ticket.
If the problem persists after following these steps, you can contact our 24×7 support team directly at:
📞 +91 02269718061
✉ support@mahekbroadband.in
🌐 Customer Login Portal
📱 Android App – Mahek Broadband
🧩 Sections in This Category
1️⃣ General Troubleshooting
Basic steps for identifying and resolving common broadband or Wi-Fi issues — such as no internet, slow
speed, or login errors.
Topics include:
How to restart your ONT or router properly
Understanding router lights (Power, LOS, PON, LAN)
Why speed may vary during peak hours
What to check before raising a complaint
2️⃣ Wi-Fi & Router Setup Issues
Detailed guidance on configuring your Wi-Fi network and optimizing performance.
Topics include:
Router login page not opening
Changing your Wi-Fi name (SSID) and password
Connecting dual-band (2.4 GHz / 5 GHz) routers
How to fix weak Wi-Fi signal in certain rooms
Router placement and interference tips
3️⃣ Device or Connection Issues
Fix issues on your phone, laptop, or smart TV when they won’t connect or show “Connected – No Internet”.
Topics include:
Internet drops on one device only
DNS or IP configuration problems
Browser or app connectivity troubleshooting
How to test internet speed correctly
4️⃣ Technical & Network Support
Advanced troubleshooting for network faults, ONT configuration, or fiber signal errors.
Topics include:
LOS light blinking red — what it means
PON light off or unstable connection
ONT registered but no browsing access
Fiber cut or maintenance alerts
Signal strength and optical power level checks
5️⃣ Fiber Line & Signal Problems
Guidelines for identifying physical line issues and when to schedule technician visits.
Topics include:
Fiber cable damaged or bent
No internet after power restoration
Router reboots frequently
How to safely inspect ONT and power adapter connections
6️⃣ Complaint Escalation & Feedback
If your issue isn’t resolved within the usual time frame, here’s how to escalate it or share feedback.
Topics include:
How to raise a service complaint or ticket
Typical resolution timelines
Escalation matrix for unresolved issues
How to rate our service or submit suggestions
(💬 Google Review Link )
⚙️ Helpful Tips
✅ Always restart your router before reporting a technical issue.
✅ Keep your ONT and power adapter in a cool, ventilated area.
✅ Avoid using long or coiled LAN cables — they reduce speed.
✅ Use speedtest.mahekbroadband.in to check real-time speed directly on our network.
✅ Ensure your plan is active — check it via the Customer Portal .
🧾 Related Policies
For more information about service commitments, installation, and user responsibilities, see:
Installation & Disclaimer Policy
Acceptable Use Policy
Refund Policy
Terms & Conditions
Privacy Policy
💡 Need Personalized Help?
If you still face issues, our support team is here to assist you every step of the way.
📍 Mahek Broadband Office
Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | ✉ support@mahekbroadband.in
🧾 Question: My internet is not working — what should I do first?
If your Mahek Broadband connection suddenly stops working or shows “No Internet,” don’t worry — most
issues can be resolved in a few quick steps.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check the Router & ONT Power
Make sure your router and ONT device (the small white fiber box) are powered on.
Verify that all cables are firmly connected, especially the power adapter and fiber cable.
If there’s a power outage, wait until power is restored before restarting your device.
🔹 2. Observe the Indicator Lights
Look at your ONT or Router LED lights and note their status:
Light Status Meaning
Power Solid Green Device is on and working normally
PON Solid Green Connected to Mahek Broadband network
LOS Red / Blinking No fiber signal — line cut or fault
LAN / Wi-Fi Green / Blinking Data transmission is active
👉 If the LOS light is red or blinking, there may be a fiber disconnection or break.
Please do not unplug anything — contact our support team for assistance.
🔹 3. Restart (Power-Cycle) Your Devices
Unplug your router and ONT from the power socket.
Wait for 30 seconds, then plug them back in.
This clears temporary errors and helps reconnect to the network.
🔹 4. Check Your Connection on Other Devices
Try connecting on another phone or laptop using the same Wi-Fi.
If other devices also show “No Internet,” it’s likely a network or router issue.
If only one device is affected, forget the network and reconnect with your Wi-Fi password.
🔹 5. Verify Your Plan Status
Ensure your plan is active and not expired.
You can check it instantly through:
🔗 Customer Login Portal
📱 Android App – Mahek Broadband
🔹 6. Check for Local Outages
Sometimes service may be temporarily affected due to maintenance or fiber work in your area.
If so, our support team will notify you via SMS or WhatsApp update.
🧰 Still Not Working?
If you’ve tried all the above steps and the issue persists, please contact us for technical support:
📞 +91 02269718061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
Our technical team will remotely check your connection or schedule a visit if needed.
💡 Quick Tip:
Avoid frequently turning your router or ONT on and off — it can cause signal re-registration delays.
Keep them powered on for stable connectivity.
🚨 Question: Why is the LOS light red on my router or ONT?
If the LOS (Loss of Signal) light on your router or ONT device is red or blinking, it means your fiber
connection has lost signal from the Mahek Broadband network.
This is one of the most common issues and usually indicates a physical line problem or fiber cut — not an
issue with your Wi-Fi or router.
🔍 What the LOS Light Means
Light Status Meaning
LOS Off ✅ Normal Fiber signal detected, connection stable
LOS Blinking Red ⚠️ Warning Weak or unstable fiber signal
LOS Solid Red ❌ Critical No fiber signal detected (disconnected)
🧩 Common Causes
1. Fiber Cable Damage or Loose Connection
The thin white fiber cable connected to your ONT might be bent, cut, or loose.
Even a small bend or dust inside the connector can interrupt signal flow.
2. Local Network Issue or Fiber Cut
There may be ongoing maintenance or fiber damage in your building or area.
This is the most common cause if multiple users nearby face the same problem.
3. ONT or Router Issue
Rarely, the ONT or power adapter may be faulty.
If power light blinks or goes off repeatedly, it could indicate a hardware issue.
4. Unauthorized Disconnection
If your account is temporarily suspended (for non-renewal or overdue payment), your LOS may stay
red until the plan is reactivated.
⚙️ Step-by-Step Fix
🔹 1. Inspect the Fiber Cable
Check the white fiber cable entering your ONT device.
Ensure it’s firmly connected and not bent sharply or twisted.
Avoid touching the tip of the connector — it’s delicate and can easily break.
🔹 2. Restart Your ONT
Turn off the ONT device and router.
Wait 30 seconds, then turn them on again.
Observe if the LOS light stops blinking after a minute.
🔹 3. Check for Area Outage
Contact your nearby Mahek Broadband users or building admin to check if others have the same issue.
If yes, it’s likely a line issue that our network team is already fixing.
🔹 4. Verify Plan Status
Log in to your account at login.mahekbroadband.in
to confirm that your plan is active and not expired.
🔹 5. Contact Mahek Support
If the LOS light stays red or blinking after these steps, please reach out to us for a technician visit.
📞 022 697 18061
✉ support@mahekbroadband.in
💡 Important Tips
✅ Do not unplug or cut the fiber cable yourself — it requires special handling tools.
✅ Avoid bending the cable at sharp angles or near door hinges.
✅ Keep your ONT powered continuously to maintain a stable connection.
✅ If LOS stays red for over 30 minutes, it likely needs physical inspection by a technician.
📍 Quick Recap
Issue Likely Cause Solution
LOS blinking red Weak or partial signal Restart ONT / check cable
LOS solid red No signal / fiber cut Contact support for inspection
LOS normal but no internet Router or account issue Reboot devices / check plan
🔄 Question: My router keeps disconnecting frequently — how can I fix it?
If your internet connection drops often or your router reconnects multiple times a day, the issue may be
caused by weak Wi-Fi signal, outdated firmware, power instability, or a loose fiber link.
Here’s how to identify the cause and fix it step-by-step.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check the Power Supply
Make sure your router and ONT are plugged into a stable power source.
Frequent disconnections often happen if:
The power adapter is loose or faulty, or
You’re using a low-quality extension board or power strip.
If available, connect both devices directly to a wall socket.
⚡ Tip: Avoid turning the router on/off frequently — it interrupts signal synchronization.
🔹 2. Inspect the Fiber Cable
Check the fiber cable connected to your ONT.
It should not be bent, twisted, or pressed under furniture.
Even a tiny bend can cause signal loss and dropouts.
Make sure the cable connector is securely inserted into the ONT’s optical port.
🔴 If the LOS light blinks red, refer to
Why is the LOS light red on my ONT?
🔹 3. Check Router Placement
Keep the router in an open, central area, not behind a TV or in a closed cabinet.
Avoid placing it near microwaves, cordless phones, or metal surfaces — they can cause interference.
For large homes, consider adding a Wi-Fi repeater or mesh system. 📶 Poor Wi-Fi signal often feels like frequent “disconnections,” even though your internet is working fine.
🔹 4. Monitor Device Overload
If too many users or smart devices are connected simultaneously, your router may get overloaded.
Try disconnecting a few idle devices and see if stability improves.
For 5+ active users, use a dual-band router for better load distribution.
🔹 5. Update Router Firmware
Log in to your router’s admin page (usually 192.168.0.1 or 192.168.1.1 ).
Go to the Administration → Firmware Upgrade section.
Check if a new firmware update is available from the manufacturer’s website.
Updated firmware fixes bugs and improves signal stability.
🔹 6. Check for ISP Maintenance
If you notice the disconnection happens at fixed times (e.g., early morning or late night), it may be due
to scheduled maintenance or local fiber work.
You can confirm by contacting our support team.
🧰 Still Facing Frequent Disconnections?
If none of the above solves the issue, it may indicate:
Weak optical signal at your connection point
Router hardware fault
Network congestion or faulty port
Please contact our technical team for further diagnosis.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
Our technician can test your fiber line and replace faulty equipment if required.
💡 Quick Tips to Keep Your Connection Stable
✅ Keep your router always powered on
✅ Avoid bending or pressing the fiber cable
✅ Use a UPS or inverter backup to prevent disconnections during short power cuts
✅ Reboot your router once every few days for best performance
🐢 Question: Why is my speed slow even after plan renewal?
If you recently renewed your Mahek Broadband plan but notice slow internet speed, it may be due
to network synchronization delay, device caching, or temporary congestion.
Most cases can be resolved within a few quick checks.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Restart Your ONT and Router
After plan renewal, your connection may need to re-authenticate with the server.
To refresh it:
1. Turn off both your ONT (fiber box) and Wi-Fi router.
2. Wait for 30 seconds.
3. Turn them back on and wait until all lights stabilize.
⚡ This clears old session data and allows your router to pull the latest bandwidth configuration from our
system.
🔹 2. Check for Pending Synchronization
Sometimes, your renewed plan may take a few minutes to sync with the backend system.
If your plan shows updated speed in the Customer Portal, but not in use, wait for 5–10 minutes or restart
again.
👉 You can confirm your plan details at:
🔗 Customer Login Portal
🔹 3. Perform a Proper Speed Test
To get accurate results:
Connect your laptop or phone directly near the router.
Close all background apps, downloads, and streaming.
Visit: speedtest.mahekbroadband.in
⚠️ Note: Third-party sites like Fast.com or Ookla may show slightly different results depending on their
server distance.
🔹 4. Verify Device or Wi-Fi Limitations
Your router or device can also limit actual speed:
Single-band routers support up to ~50 Mbps efficiently.
Dual-band routers (5GHz) are recommended for 100 Mbps+ plans.
Older phones or laptops may have slower network cards.
Try testing with a different device or via LAN cable for comparison.
🔹 5. Clear Cache & Restart Devices
Old cached data or browser background sync can make browsing feel slow even if speed test shows normal.
Clear browser cache or restart your device after renewal.
🔹 6. Check for Peak Hour Usage
Even with active plans, speeds can appear lower during peak evening hours (8 PM – 11 PM) due to high data
traffic.
This is temporary and normal on shared broadband networks.
🔹 7. Confirm There’s No Local Issue
If the LOS or PON lights are blinking, it could indicate a fiber signal fluctuation.
Check the ONT lights:
✅ PON: Solid green = good signal
❌ LOS: Red or blinking = weak/no signal
If LOS is red, refer to Why is the LOS light red on my ONT?
🧰 Still Facing Slow Speed?
If your plan is renewed and the issue continues beyond 30 minutes:
There may be a backend sync issue or router configuration problem.
Please contact our support team — we’ll check it remotely or schedule a site visit.
📞 022 697 18061
✉ support@mahekbroadband.in
💡 Pro Tips for Best Speed
✅ Keep your router powered on 24×7
✅ Use a dual-band router for 100 Mbps+ plans
✅ Avoid long or poor-quality LAN cables
✅ Restart your router once every few days
✅ Don’t use VPNs or proxies while testing speed
🌐 Question: My speed test shows full speed but websites open slowly — why?
If your speed test results show the correct Mbps but websites or apps load slowly, it means your internet
connection is fast, but something is affecting real-time browsing performance.
This usually happens due to DNS delays, browser cache, Wi-Fi interference, or background device load.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Understand the Difference Between “Speed” and “Response Time”
Speed tests measure how fast data transfers between your device and a test server,
but website loading depends on multiple other factors — such as DNS lookup time, page size, ads, and
external content delivery.
Example:
A speed test may show 100 Mbps, but if DNS response or Wi-Fi latency is high, sites will still open slowly.
🔹 2. Restart Router and Clear Device Cache
Turn off your router and ONT for 30 seconds, then power them back on.
Restart your phone or laptop.
This resets the cache and re-establishes a clean network route.
🔹 3. Change Your DNS Settings
Default DNS servers may be slow in resolving website addresses.
Switching to a faster DNS can instantly improve browsing and streaming response.
Recommended DNS Servers:
Provider Primary Secondary
Google DNS 8.8.8.8 8.8.4.4
Cloudflare DNS 1.1.1.1 1.0.0.1
OpenDNS 208.67.222.222 208.67.220.220
You can change this from your router settings or device network configuration.
🔹 4. Check for Browser or App Issues
Clear your browser cache and cookies.
Try loading the same site in incognito/private mode.
If it loads faster, the problem is likely your browser extensions or cached scripts.
You can also test on a different browser (Chrome, Edge, Safari) to confirm.
🔹 5. Verify Device Load and Background Apps
If multiple devices are connected, or someone is downloading/streaming, your browsing speed will appear
slow.
To test properly:
Disconnect other devices.
Run speed test again from a single system.
Check if your browser opens faster.
📱 On phones, disable auto-updates and cloud backups while testing.
🔹 6. Wi-Fi Interference and Signal Quality
Even with full speed at the router, weak Wi-Fi can slow page loading.
Stay within 10–15 feet of the router.
Use the 5GHz band for better stability (if supported).
Avoid keeping the router near walls, mirrors, or appliances.
🔹 7. External Website or Server Issues
Sometimes, the issue isn’t on your end — certain websites may load slowly due to their own server
congestion or distance.
Try opening Google or YouTube — if they load instantly, your network is fine.
🧰 Still Slow After Trying Everything?
If you’ve followed all steps and websites still load slowly:
It could be temporary latency or routing issues in your area.
Our team can check your live network path and DNS performance.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips to Improve Website Loading Speed
✅ Use Google DNS (8.8.8.8 / 8.8.4.4) for faster lookups
✅ Clear cache weekly
✅ Keep router firmware updated
✅ Restart router once a week
✅ Avoid free VPNs or proxy sites — they reduce browsing speed
🎮 Question: Why does my connection drop during video calls or online gaming?
If your internet disconnects or lags during Zoom/Meet calls, online classes, or multiplayer gaming, the issue
usually isn’t with your speed — it’s often caused by temporary signal loss, latency (ping) fluctuations,
or Wi-Fi instability.
Here’s how to identify and fix the problem effectively.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check Your Signal Strength
Unstable Wi-Fi signal is the most common cause of drops during real-time activities.
Keep your device close to the router (within 10–15 ft).
Avoid obstacles like walls, mirrors, or furniture between you and the router.
Use the 5GHz band if available — it provides lower latency and better performance for calls or games.
📶 Tip: On mobile, check the Wi-Fi bars — even one bar drop can interrupt live sessions.
🔹 2. Verify Power Supply to Router & ONT
Frequent power cuts or unstable electricity can cause short disconnections.
Ensure both devices are connected directly to a wall socket.
If possible, use a UPS or inverter to keep the ONT and router powered during short outages.
Never switch off your ONT frequently; keep it powered 24×7 for signal stability.
🔹 3. Restart Your Network Devices
Perform a clean reboot:
1. Turn off the router and ONT.
2. Wait for 30 seconds, then power them on again.
3. Wait until all lights (Power, PON, LAN, Wi-Fi) stabilize.
This refreshes your session with the Mahek Broadband network and clears temporary sync issues.
🔹 4. Check Ping & Latency
Even with high Mbps, poor latency can cause lag in games or video calls.
To test:
Visit speedtest.mahekbroadband.in and note your Ping (ms) value.
Ping Result Experience
0–50 ms Excellent (ideal for gaming/video calls)
50–100 ms Good (minor delay possible)
100+ ms Poor (lag or disconnection likely)
If ping fluctuates heavily, it may indicate weak signal or temporary line noise.
🔹 5. Reduce Background Load
When multiple devices stream or download simultaneously, your active session may lag or disconnect.
Pause all large downloads, cloud backups, or OTT streaming during meetings/games.
Use a LAN cable connection for best stability.
Ensure no other device is uploading heavy data (like CCTV cloud storage or file transfers).
🔹 6. Update Router Firmware & App
Old router firmware may cause unstable Wi-Fi or delay in packet response.
Log in to your router admin panel ( 192.168.0.1 or 192.168.1.1 ).
Go to Administration → Firmware Upgrade.
Check for available updates and apply them.
If using a gaming console or video conferencing app, keep those updated too.
🔹 7. External Factors
Sometimes, the issue may come from the app or game server itself — especially during peak usage hours or
regional server maintenance.
To verify:
Try connecting to another game or call platform (e.g., Google Meet instead of Zoom).
If others on the same Wi-Fi face the same lag, the issue is likely on the network route — we can check
that for you.
🧰 Still Facing Call or Game Drops?
If your PON/LOS lights are stable but connection still drops:
It could be due to router hardware issue or line signal fluctuation.
Our technician can test your optical signal (dBm level) and replace faulty hardware if needed.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips for a Stable Experience
✅ Always use LAN for gaming or important video calls.
✅ Keep ONT powered 24×7 for signal retention.
✅ Avoid using Wi-Fi repeaters of poor quality — they add delay.
✅ Restart router weekly to clear memory cache.
✅ For best results, schedule gaming or work calls outside 8–11 PM peak hours.
📱 Question: What should I do if my Wi-Fi works on some devices but not others?
If your Mahek Broadband Wi-Fi works fine on a few devices (like your phone) but doesn’t connect or load on
others (like a laptop or smart TV), don’t worry — this usually means the router and network are fine, but
there’s a device-specific issue such as a saved password, IP conflict, or compatibility setting.
Follow these steps to identify and fix the problem.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Restart the Device
Turn off and on the device that isn’t connecting.
This clears temporary network cache and resets the Wi-Fi adapter.
Then reconnect to your Wi-Fi again.
⚡ Many connection errors get fixed simply by restarting both the device and the router together.
🔹 2. “Forget” and Reconnect to the Wi-Fi
Go to your device’s Wi-Fi settings.
Select your Mahek Broadband network name (SSID).
Tap “Forget Network.”
Now reconnect and re-enter your Wi-Fi password manually.
💡 This removes old IP or password mismatches that often cause connection failure.
🔹 3. Check for Dual-Band Conflicts (2.4 GHz vs 5 GHz)
If your router broadcasts both 2.4 GHz and 5 GHz networks:
Some older devices only support 2.4 GHz.
Connect those devices to the 2.4 GHz SSID (it may have “_2.4G” in its name).
Newer phones/laptops can use 5 GHz for better performance.
🔹 4. Check IP Address & Network Settings
If the device shows “Connected, no Internet”:
Go to your device’s Network Details.
Make sure it’s obtaining IP automatically (DHCP mode ON).
If you see a manual IP set earlier, switch to Automatic (DHCP).
Then reconnect.
🔹 5. Disable VPN, Proxy, or Security Apps
VPNs, firewalls, or parental-control software may block new Wi-Fi connections.
Temporarily turn them off and reconnect to check if the issue resolves.
🔹 6. Check Router Device Limit
Some routers limit the number of connected devices (e.g., 10 or 15).
If that limit is reached:
Disconnect one unused device.
Restart the router and try connecting again.
To increase the limit, log into your router admin page ( 192.168.0.1 or 192.168.1.1 ) and check Wireless →
Access Control or Client List.
🔹 7. Update Device Software or Wi-Fi Drivers
For laptops:
Update your Wi-Fi adapter driver via Windows Update or manufacturer’s site.
For mobile phones or TVs:
Install the latest system update.
New firmware often fixes compatibility issues with modern routers.
🔹 8. Reset Network Settings (If Nothing Else Works)
If none of the above helps:
On your device, go to Settings → Network → Reset Network Settings (exact name may vary).
This will remove all saved Wi-Fi networks and refresh the network adapter.
Reconnect using your Mahek Wi-Fi credentials.
🧰 Still Not Connecting?
If specific devices still fail to connect after all these steps, there might be:
A MAC filter enabled on your router
A hardware issue with that device’s Wi-Fi adapter
Please contact our technical team — we can remotely check if the device is being blocked or not detected.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Restart your router weekly to refresh connections
✅ Keep your Wi-Fi password simple (no special symbols that confuse smart TVs)
✅ Use dual-band routers for modern devices
✅ Ensure devices are within 10–15 ft of router for first-time setup
🚫 Question: Why does my Wi-Fi show “Connected without Internet”?
If your Wi-Fi shows “Connected without Internet” or “No Internet Access”, it means your device is
successfully connected to your router — but the router isn’t able to reach the Mahek Broadband network or
the internet.
This issue is common and usually easy to fix by checking a few simple things.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check ONT (Fiber Box) and Router Lights
Start with a quick look at your ONT or router indicators:
Light Status Meaning
Power ✅ Green Device is on
PON ✅ Solid Green Connected to Mahek network
LOS 🔴 Blinking/Red No signal — fiber cut or disconnection
LAN/Wi-Fi 🟢 Blinking Device connected and active
👉 If your LOS light is red or blinking, your ONT isn’t receiving a proper signal.
Refer to: Why is the LOS light red on my ONT?
🔹 2. Restart Your Router & ONT
This clears temporary network errors and re-establishes connection with our server.
Steps:
1. Turn off both your router and ONT.
2. Wait for 30 seconds.
3. Power them back on and wait until all lights are stable.
Once done, check if the “Connected without Internet” message disappears.
🔹 3. Verify Your Plan Status
If your plan has expired or not renewed, your Wi-Fi will connect locally but won’t access the internet.
To check plan validity:
🔗 Customer Login Portal
📱 Android App – Mahek Broadband
If expired, renew your plan — internet will auto-resume within a few minutes.
🔹 4. Check for DNS or IP Issues
Sometimes, your router fails to assign a proper IP address or DNS route to your device.
Try the following:
On your device, Forget Network → reconnect with password.
Make sure your device’s IP Settings = DHCP (Automatic).
If it still doesn’t work, set manual DNS:
Google: 8.8.8.8 and 8.8.4.4
Cloudflare: 1.1.1.1 and 1.0.0.1
🔹 5. Check Router’s Internet Port Connection
Ensure the LAN cable from ONT is connected to the “WAN” or “Internet” port on your router.
A loose or misplaced cable can cause the Wi-Fi to appear connected but offline.
🔹 6. Disable VPN or Firewall Temporarily
If you use a VPN or strict antivirus firewall, it can block internet traffic even though Wi-Fi is connected.
Turn it off and recheck your connection.
🔹 7. Check for Local Outage or Maintenance
If all lights are normal but still no internet, there might be a temporary network update or fiber
maintenance in your area.
These are usually resolved within 30–60 minutes.
You can always confirm by calling our support line.
🧰 Still Showing “Connected without Internet”?
If the problem continues:
There could be a faulty router, ONT issue, or signal loss at your junction box.
Please reach out to our technical team for live diagnostics or a site visit.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Keep your ONT powered 24×7 for stable connectivity.
✅ Don’t frequently switch the router off — it interrupts session syncing.
✅ Restart your devices weekly to clear cache.
✅ Avoid bending or pressing the fiber cable.
🔁 Question: Why is my router rebooting or turning off by itself?
If your router keeps restarting on its own, or you notice the Wi-Fi disconnects and reconnects frequently, it
usually means there’s an issue with the power supply, overheating, or internal hardware.
This problem can be frustrating, especially during online meetings or streaming, but it’s easy to diagnose
with a few quick checks.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check Power Adapter & Plug Connection
Make sure your router’s power adapter is properly connected and not loose.
Avoid using extension boards or multi-plugs — connect directly to a wall socket.
If the adapter wire feels loose, warm, or flickers, it may need replacement.
Use only the original power adapter supplied with your router.
⚡ Tip: Faulty adapters are the #1 cause of random router restarts.
🔹 2. Check for Power Fluctuations or Outages
Frequent voltage drops can cause your router or ONT to reboot repeatedly.
Plug both into a UPS or inverter backup if your area faces power instability.
Make sure your ONT (fiber box) is also getting constant power, since router restarts often follow ONT
reboots.
🔹 3. Ensure Proper Ventilation (Avoid Overheating)
Routers generate heat during long use. Overheating can cause auto shutdown or restart to protect the
circuit.
To prevent this:
Keep your router in an open, airy space, not on carpets or closed shelves.
Avoid placing it near direct sunlight, TVs, or modems generating heat.
Clean the ventilation holes periodically with dry air to remove dust.
🔥 If the router feels unusually hot, switch it off for 10–15 minutes.
🔹 4. Check for Overload (Too Many Devices Connected)
Each router has a connection limit (usually 10–25 devices).
If too many devices connect simultaneously:
The router memory overloads and triggers an auto-reboot.
Disconnect unused devices and monitor if the issue stops.
For 50 Mbps+ or multi-user plans, use a dual-band router for better handling.
🔹 5. Update Router Firmware
Outdated firmware can cause system instability.
To update:
1. Log in to your router’s admin panel ( 192.168.0.1 or 192.168.1.1 ).
2. Go to Administration → Firmware Upgrade.
3. Check for the latest update from your router manufacturer’s website.
4. Apply the update and restart your router manually.
🧠 Firmware updates improve stability and fix automatic reboot bugs.
🔹 6. Disconnect Faulty LAN or USB Devices
If you’ve connected external devices like a hard drive or printer to the router’s USB port, try unplugging
them.
Sometimes faulty peripherals draw excess power, forcing the router to shut down.
🔹 7. Perform a Factory Reset (Last Option)
If reboots continue:
Press and hold the RESET button for 10 seconds using a pin.
Reconfigure your Wi-Fi name and password.
Check if the issue persists after a clean setup.
⚠️ Note: This will erase old settings, so note down your login details before resetting.
🧰 Still Rebooting Automatically?
If your router reboots even after checking all steps:
It could be a hardware fault in the router or unstable ONT signal.
Our technician can test your connection and replace faulty equipment if required.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips for Router Longevity
✅ Keep router and ONT powered via UPS backup.
✅ Restart manually once a week to refresh performance.
✅ Avoid covering the router with any fabric or paper.
✅ Use genuine power adapters with correct voltage & amperage.
⚡ Question: My internet stops working after a power cut — what can I do?
If your Mahek Broadband connection shows “No Internet” or fails to reconnect automatically after a power
cut, you’re not alone — this is one of the most common issues users face.
The problem usually happens because your router or ONT (fiber box) doesn’t re-sync properly with the
network after power restoration.
Here’s how to fix it quickly.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Wait 1–2 Minutes After Power Returns
When electricity comes back, the ONT and router take a few seconds to initialize and reconnect to the
Mahek Broadband network.
Don’t press any buttons or restart instantly — wait for all lights to stabilize.
If the PON light turns solid green, your connection is back online.
🔹 2. Restart Your ONT and Router (Manual Sync)
If internet doesn’t return automatically:
1. Turn off both your ONT and Wi-Fi router.
2. Wait for 30 seconds.
3. Turn on the ONT first, wait for its lights to stabilize.
4. Then turn on your router. ⚡ This sequence ensures your router connects only after the ONT has regained a stable signal.
🔹 3. Check Power Backup (UPS or Inverter)
If your router has power backup but your ONT doesn’t, then during a power cut:
The router stays ON but has no signal (since the ONT is off).
Once power restores, the router sometimes fails to reconnect automatically.
💡 Solution:
Connect both the router and ONT to the same UPS or inverter line.
Use a small UPS (like Router UPS or Mini UPS) for uninterrupted connectivity during short cuts.
🔹 4. Inspect ONT and Router Lights
After power is back, check these indicators:
Light Status Meaning
Power 🟢 On Device receiving electricity
PON 🟢 Solid Green Connected to Mahek network
LOS 🔴 Off No signal loss (good)
LOS 🔴 Blinking No internet / fiber disconnected
LAN / Wi-Fi 🟢 Blinking Data activity normal
If LOS is blinking or PON is off, the connection hasn’t re-established. Try the restart sequence above again.
🔹 5. Verify Fiber Cable & Power Adapter
Ensure your ONT’s fiber cable is securely inserted and not bent or twisted.
Confirm your power adapter is working — faulty ones may flicker during power changes.
If your ONT doesn’t power up at all, unplug and reconnect the adapter firmly.
🔹 6. Check Plan Validity
If your plan expired during a power outage, your router may show “Connected without Internet.”
Login to:
🔗 Customer Portal
📱 Mahek Broadband App
Renew if needed — your internet will resume instantly after payment confirmation.
🔹 7. Confirm Area Maintenance
Occasionally, power cuts can affect our local fiber network or signal boosters.
If others in your area also face no internet after power returns, it may be due to temporary network
recalibration, which our team resolves quickly.
🧰 Still Not Working?
If you’ve tried all steps and the internet still doesn’t come back:
It could be a faulty ONT, power adapter, or fiber line needing inspection.
Please contact our support team — we’ll check your connection remotely and arrange a technician if
needed.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips to Prevent Future Issues
✅ Use a mini UPS to keep router + ONT running during short outages.
✅ Avoid frequent plugging/unplugging after every cut.
✅ Always power ON the ONT before the router after long outages.
✅ Keep fiber cable dust-free and securely inserted.
🔄 Question: How can I reset my router or ONT device?
If your Wi-Fi is not working properly, keeps disconnecting, or you’ve forgotten your admin password,
performing a reset can help restore your router or ONT to its default settings.
This process refreshes all configurations — but must be done carefully to avoid losing your connection
setup.
⚙️ Before You Reset
Before proceeding, please note:
A reset will erase all customized settings — including Wi-Fi name, password, and admin login
credentials.
After reset, you’ll need to reconfigure your router or contact our team to rebind your ONT to your
account.
Only reset your device if instructed by Mahek Broadband Support or if all other troubleshooting steps
fail.
🧩 Step-by-Step: Resetting Your Router
🔹 1. Locate the Reset Button
Look at the back or bottom of your router.
You’ll see a small “RESET” hole or button.
Use a pin or paperclip to press it.
🔹 2. Perform the Reset
Keep the router powered ON.
Press and hold the RESET button for 10–15 seconds.
Release when all lights blink or the router restarts automatically.
Wait for it to reboot — usually takes 1–2 minutes.
🌀 Once complete, your router will return to factory default settings.
🧩 Step-by-Step: Resetting Your ONT (Fiber Box)
⚠️ Important:
Do not reset the ONT unless specifically advised by Mahek Broadband Support.
Resetting ONT can erase service configurations, and it will not reconnect automatically without reactivation
from our system.
If instructed to reset:
1. Ensure ONT is powered ON.
2. Locate the small RESET hole on the back or side of the ONT.
3. Press and hold for 10 seconds using a pin.
4. Release when LEDs flash and device reboots.
After reset, contact our support team so we can reconfigure your ONT remotely.
🖥️ After Reset – Reconfigure Your Router
To reconnect to the internet:
1. Connect your computer or mobile to the router via LAN or Wi-Fi.
2. Open a browser and visit:
192.168.0.1 or 192.168.1.1 (depends on brand)
3. Enter the default login details (usually printed on the router label):
Username: admin
Password: admin or password
4. Go to Internet Settings → PPPoE / WAN Configuration.
5. Enter the username and password provided by Mahek Broadband.
6. Save and restart the router.
💡 If you don’t know your Mahek PPPoE credentials, contact support — we’ll resend them securely.
🧰 Need Help Reconfiguring?
If your router or ONT doesn’t reconnect after reset, don’t worry — our technical team can guide you stepby-step or remotely verify your setup.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Avoid unnecessary resets — use Restart instead for minor issues.
✅ Always use the correct PPPoE credentials after reset.
✅ Write down your Wi-Fi name and password after configuration.
✅ If unsure, call support — resetting ONT incorrectly can disconnect your service.
🔐 Question: How can I change my Wi-Fi name (SSID) or password?
Changing your Wi-Fi name (also called SSID) or password is a great way to keep your network secure and
personalize your home connection.
You can do this easily from your router’s settings — no technician required.
⚙️ Before You Begin
Make sure:
Your router is powered ON and connected to your device (via Wi-Fi or LAN cable).
You know your router’s login IP address, username, and password (usually printed on the back or
bottom label of the router).
Common router login addresses:
Brand Login Page
TP-Link 192.168.0.1 or tplinkwifi.net
D-Link 192.168.0.1
Tenda 192.168.0.1
Netlink 192.168.1.1
Digisol 192.168.2.1
iBall / Mercusys / Others 192.168.0.1 or 192.168.1.1
🧩 Step-by-Step: Changing Wi-Fi Name (SSID) and Password
🔹 1. Connect and Log In
1. Connect your phone or laptop to the router via Wi-Fi or LAN.
2. Open a browser and enter your router’s login address (e.g., 192.168.0.1 ).
3. Log in using the default credentials (usually admin / admin) unless you’ve changed them earlier.
🔹 2. Find Wireless Settings
After logging in, navigate to:
Wireless or Wi-Fi Settings
Then select Basic Settings or Wireless Configuration
🔹 3. Change the Wi-Fi Name (SSID)
In the field labeled SSID, enter your new Wi-Fi name.
(Example: Mahek_Home_WiFi or MyHome5G )
Keep it simple, avoid using spaces or special characters.
🔹 4. Change the Wi-Fi Password
Find the Wireless Security, Password, or Pre-Shared Key option.
Enter your new password.
(Tip: Use at least 8–12 characters with a mix of letters and numbers.)
Example: Mahek@1234
⚠️ Avoid using “12345678” or your phone number — they’re easy to guess.
🔹 5. Save and Reboot
Click Save / Apply to confirm changes.
Restart the router for the new settings to take effect.
Reconnect all your devices using the new Wi-Fi name and password.
💡 For Dual-Band Routers (2.4GHz + 5GHz)
If your router supports two bands, update both:
2.4GHz SSID: Mahek_Home_24G
5GHz SSID: Mahek_Home_5G
This helps identify which frequency each device is connected to.
🧰 Still Can’t Log In or Save Changes?
If your login page doesn’t open or password is not accepted:
Try connecting via LAN cable and retrying.
Clear browser cache or use another device.
If you’ve forgotten the admin password, perform a factory reset (see How can I reset my router or ONT
device? ).
If the issue persists, contact our support team — we can guide you through reconfiguration or send a
technician if needed.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Change your Wi-Fi password every 3–6 months for security.
✅ Use a name that’s easy to recognize but not personally identifiable.
✅ Don’t share your Wi-Fi credentials publicly.
✅ Always note down your new password after saving.
📡 Question: Which router model works best for Mahek Broadband?
Choosing the right router is important to get the best performance, full plan speed, and stable
coverage from your Mahek Broadband connection.
Different routers work better depending on your internet speed, home size, and number of connected
devices.
Here’s a complete guide to help you choose the best one.
⚙️ 1️⃣ Recommended Router Types by Speed Plan
Plan Speed
Recommended Router
Type Frequency Band Ideal For
20–40 Mbps Single Band Router 2.4 GHz Basic home use (1–2 rooms)
Plan Speed
Recommended Router
Type Frequency Band Ideal For
50–100 Mbps Dual Band Router 2.4 GHz + 5 GHz Medium to large homes, better speed
& stability
150 Mbps and above Gigabit Dual Band / WiFi 6 Router
2.4 GHz + 5 GHz (Wi-Fi 6) High-speed plans, gaming, OTT, and
multiple users
🧩 2️⃣ Most Compatible Router Brands for Mahek Broadband
All routers listed below have been tested and verified to work smoothly with Mahek Broadband’s fiber
network.
✅ 1. TP-Link
Models: Archer C6 / C60 / AX10 / AX23
Pros: Reliable, good coverage, easy setup
Best For: 50–200 Mbps plans
Features: Dual-band, MU-MIMO, and TP-Link Tether app for control
✅ 2. Netlink (EPON/GPON Routers)
Models: Netlink HG323RGW, HG323DAC
Pros: Best compatibility with Mahek ONT connections
Best For: Users needing built-in fiber or PPPoE configuration
Features: Direct fiber input + dual-band options available
✅ 3. Tenda
Models: AC5 / AC10 / AC19
Pros: Budget-friendly with strong performance
Best For: 30–100 Mbps plans
Features: Dual-band, high power antennas, simple app control
✅ 4. Mercusys / D-Link / Digisol
Pros: Good options for entry-level users or small apartments
Features: Reliable 2.4 GHz signal and easy mobile setup
Best For: Basic browsing, OTT, or small-space coverage
✅ 5. Wi-Fi 6 Routers (Premium)
Models: TP-Link AX1800 / Tenda RX3 / Netgear RAX10
Best For: Heavy users, multiple smart devices, or home offices
Features: Faster throughput, lower latency, ideal for 100 Mbps+ Mahek plans
🧰 3️⃣ Key Features to Look For
When buying a new router, ensure it includes:
PPPoE Support (for Mahek Broadband login configuration)
Dual-band Wi-Fi (2.4GHz + 5GHz)
Gigabit LAN ports (for full high-speed plans)
App-based management (for parental control & device monitoring)
Strong antenna gain (≥5dBi) for extended coverage
⚡ 4️⃣ For Maximum Performance
Place your router in an open central area — avoid corners or behind TVs.
Use CAT6 LAN cables for full-speed performance.
Keep router powered 24×7 for signal stability.
Restart once every few days to clear memory cache.
🧾 5️⃣ Router Provided by Mahek Broadband
Free Single Band Router with 20–40 Mbps new connection plans.
Free Dual Band Router with 50–100 Mbps new connection plans.
Higher models or replacements available at minimal upgrade cost.
For router purchase, upgrade, or configuration:
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Always match router speed capacity to your plan (e.g., 300 Mbps router for 100 Mbps plan).
✅ Avoid outdated single-band routers for dual-band plans.
✅ For multi-floor homes, consider Wi-Fi mesh systems. ✅ Use the official router mobile app to monitor usage and manage devices.
📡 Question: How do I check if my router is dual-band or single-band?
Knowing whether your router is single-band (2.4 GHz) or dual-band (2.4 GHz + 5 GHz) helps you
understand your Wi-Fi performance limits and choose the best speed plan.
Dual-band routers offer faster speed, lower interference, and better performance for Mahek Broadband
high-speed connections.
Here’s how to easily check which one you have. 👇
🧩 1️⃣ Check the Wi-Fi Network Names (SSID)
The simplest way to identify your router type is through the Wi-Fi names it broadcasts.
🔹 If You See:
Only one Wi-Fi network (Example: Mahek_Home ) → Your router is Single-Band (2.4 GHz).
Two Wi-Fi networks (Example: Mahek_Home_2.4G and Mahek_Home_5G ) → Your router is Dual-Band. 💡 The “_5G” in the name refers to the 5 GHz frequency band, not 5G mobile internet.
🧩 2️⃣ Check the Router Label or Box
Look at the back, bottom, or packaging of your router.
You’ll usually find key details such as:
Single Band: 2.4 GHz Wireless Router, 300 Mbps
Dual Band: 2.4 GHz + 5 GHz Wireless Router, 1200 Mbps / AC1200 / AX1500
📘 Keywords like AC or AX in the model number (e.g., TP-Link Archer C6 AC1200, Tenda AC10, etc.) always
indicate a dual-band router.
🧩 3️⃣ Check via Router Login Page
You can confirm the bands from your router’s admin interface.
Steps:
1. Connect your device to the router (Wi-Fi or LAN).
2. Open your browser and enter:
192.168.0.1 or 192.168.1.1
3. Log in with admin credentials (usually printed on router label).
4. Go to Wireless Settings or Network Settings.
5. Look for sections like:
“2.4 GHz Wireless” and “5 GHz Wireless”
If both exist, your router is Dual-Band.
🧩 4️⃣ Check Using Router Mobile App
Many modern routers have their own apps (TP-Link Tether, Tenda WiFi, Mercusys, etc.).
When you open the app:
If it shows two frequency sections — 2.4G and 5G — it’s Dual-Band.
If it shows only one, it’s Single-Band.
⚙️ 5️⃣ Performance Comparison
Feature Single-Band (2.4 GHz) Dual-Band (2.4 + 5 GHz)
Speed Up to 50 Mbps (usually) Up to 100–1000 Mbps
Signal Range Longer range but slower Shorter range but faster
Interference More interference (crowded band) Minimal interference
Best For Browsing, OTT, small homes Gaming, 4K streaming, multiple devices
🧾 Mahek Broadband Recommendation
Plan Recommended Router
20–40 Mbps Single Band (2.4 GHz)
50–100 Mbps+ Dual Band (2.4 + 5 GHz)
150 Mbps & above Gigabit or Wi-Fi 6 Dual Band
🧰 Still Unsure About Your Router?
If you’re not sure which model or band your router supports, just share the model name (e.g., TP-Link
Archer C20) with us — we’ll confirm compatibility for your Mahek Broadband plan.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Keep 2.4 GHz enabled for range and 5 GHz for high-speed devices.
✅ Rename both SSIDs separately to identify them easily.
✅ Dual-band routers give the best performance for OTT and gaming.
✅ Use the 5 GHz band for streaming or speed tests.
💡 Question: What should I do if my router lights are blinking continuously?
Your router and ONT (fiber box) have multiple lights that show the current status of power, internet, and
connection activity.
If these lights are blinking continuously, it doesn’t always mean a problem — some blinking is normal.
However, constant or unusual blinking (especially red or orange lights) can indicate a signal, connection, or
configuration issue.
Here’s how to understand and fix it. 👇
🧩 1️⃣ Understand What the Lights Mean
Light Name Normal Behavior Problem Indication
Power Solid Green 🔴 Off or blinking → Faulty adapter or power issue
PON / Internet Solid Green 🔴 Off or blinking → Network not connected
LOS Off (Normal) 🔴 Blinking → Fiber signal loss or disconnection
LAN / Wi-Fi Blinking Indicates active data transfer (Normal)
WPS Blinking for 1–2 mins Normal during WPS setup only; constant blinking =
stuck process
🧩 2️⃣ Normal vs Abnormal Blinking
✅ Normal Blinking:
Wi-Fi or LAN lights blink when devices are connected and transferring data.
PON light blinks briefly during startup or reconnection.
⚠️ Abnormal Blinking:
LOS blinking red continuously → Fiber line issue.
Power light flickering → Adapter fault or voltage fluctuation.
All lights blinking at once repeatedly → Router reboot loop or firmware crash.
⚙️ 3️⃣ Step-by-Step Troubleshooting
🔹 Step 1: Restart Your Devices
1. Turn off both your router and ONT (fiber box).
2. Wait for 30 seconds.
3. Power on the ONT first, wait until PON light becomes solid green.
4. Then power on your router.
This resets the connection between your devices and our network.
🔹 Step 2: Check Fiber Cable Connection
Ensure the fiber cable is securely inserted into the ONT port.
Do not bend, twist, or pull the cable — it’s extremely sensitive.
If the LOS light is blinking red, there’s likely a line cut or loose connector. 📞 Contact support for inspection if LOS doesn’t stop blinking.
🔹 Step 3: Check Power Adapter & Socket
Make sure the power plug is firmly connected.
Avoid using extension boards — plug directly into the wall socket.
If the Power light flickers, the adapter may need replacement.
🔹 Step 4: Check Router Configuration
If the Internet/PON light keeps blinking green/orange:
It means your router is on but not authenticated with our server.
Re-enter your Mahek Broadband PPPoE username and password in the router’s settings page
( 192.168.0.1 or 192.168.1.1 ).
Save and reboot.
Need help reconfiguring? → How can I reset my router or ONT device?
🔹 Step 5: Observe After Reboot
After following the steps above:
Power: Solid
PON: Solid green
LOS: Off
Wi-Fi/LAN: Blinking normally
If all these look correct and you still have no internet, it may be a backend issue — contact support for quick
resolution.
🧰 Still Blinking Continuously?
If your router or ONT continues blinking abnormally (especially Power or LOS lights):
It may indicate faulty equipment, loose fiber, or firmware corruption.
Our technical team can diagnose it remotely or schedule a replacement if required.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Ignore Wi-Fi blinking — it just means data is flowing.
✅ If LOS blinks red, avoid touching the fiber — it needs expert handling.
✅ Keep both ONT and router powered continuously for stable service.
✅ Restart devices weekly to refresh connection.
✅ If lights blink randomly after power cut, wait 1–2 minutes for automatic re-sync.
🌐 Question: Can I connect multiple routers for better Wi-Fi coverage?
Yes, you can!
If your Wi-Fi signal is weak in some parts of your home or office, you can connect multiple routers to your
Mahek Broadband connection to extend coverage, improve speed stability, and reduce dead zones.
This setup is known as a Wi-Fi extension or mesh network, and it’s a great solution for large spaces, multifloor houses, or areas with thick walls.
⚙️ 1️⃣ Ways to Connect Multiple Routers
🔹 Option 1: LAN to LAN (Access Point Mode)
Use an Ethernet (LAN) cable to connect the main router (connected to Mahek ONT) and the secondary
router.
Disable DHCP on the secondary router.
Give it the same SSID and password as the main Wi-Fi (optional).
✅ Best For: Seamless Wi-Fi experience across large homes.
⚡ Advantages: Stable speed, low interference, automatic handover between routers.
🔹 Option 2: LAN to WAN (Separate Network)
Connect your second router’s WAN port to the first router’s LAN port.
Keep different Wi-Fi names (e.g., Mahek_Main & Mahek_Ext).
✅ Best For: Offices or shared houses needing separate networks.
⚡ Advantages: Each router handles its own bandwidth and IP pool.
⚠️ Note: Double NAT can slightly affect gaming latency.
🔹 Option 3: Wireless Repeater / Range Extender
Use a Wi-Fi extender or router with repeater mode to amplify existing Wi-Fi signals.
No cables needed — just configure it near the edge of your main router’s range.
✅ Best For: Areas where cabling isn’t possible.
⚡ Advantages: Easy setup, good for temporary extension.
⚠️ Note: Speed may reduce by 30–50% in repeater mode due to wireless relay.
🔹 Option 4: Wi-Fi Mesh System (Recommended for Large Homes)
Mesh routers (like TP-Link Deco, Tenda Nova, or Netlink Mesh) create a single Wi-Fi network across
your home.
Devices automatically switch to the nearest node for best speed.
✅ Best For: Multi-floor homes, offices, or large villas.
⚡ Advantages: Zero-drop connectivity, smart roaming, single SSID.
💰 Note: Slightly higher cost, but professional-grade stability.
🧩 2️⃣ Example Setup – LAN to LAN Connection
Disable DHCP on second router.
Assign IP (e.g., 192.168.0.2) if main router is 192.168.0.1.
Keep same SSID & password if you want seamless roaming.
⚙️ 3️⃣ Best Router Models for Multi-Router Setup
Type Recommended Models
Main Router TP-Link Archer C6 / Netlink HG323RGW / Tenda AC10
Secondary Router (LAN-LAN) TP-Link WR845N / Tenda AC5 / Mercusys AC12
Mesh System TP-Link Deco E4/M4 / Tenda Nova MW3 / Netlink Mesh
All these models are fully compatible with Mahek Broadband’s fiber connections.
🧰 4️⃣ Tips for Best Performance
✅ Use CAT6 LAN cables for wired connections between routers.
✅ Keep each router 15–20 feet apart (if using repeater mode).
✅ Avoid overlapping Wi-Fi channels — set 2.4GHz channels 1, 6, or 11.
✅ Power ON both routers 24×7 for uninterrupted roaming.
✅ For dual-band routers, connect 5GHz for fast devices and 2.4GHz for range.
🧾 Need Help with Configuration?
Our team can help you set up a multi-router or mesh system professionally for best results.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Summary
Setup Type Connection Speed Impact Best For
LAN to LAN Wired ✅ Full speed Homes, offices
LAN to WAN Wired ⚠️ Slight loss Shared spaces
Repeater Mode Wireless ⚠️ 30–50% drop Small rooms
Mesh Wi-Fi Wireless + Smart routing ✅ Best performance Large or multi-floor homes
📡 Question: How can I extend my Wi-Fi range using repeaters or extenders?
If your Wi-Fi signal is weak in certain rooms or floors, you can easily improve coverage using a Wi-Fi
repeater or range extender.
These devices help boost your existing Mahek Broadband router’s signal so that you can stay connected
everywhere — without running extra cables.
⚙️ 1️⃣ What is a Wi-Fi Repeater or Extender?
A Wi-Fi repeater/extender is a device that:
Receives the wireless signal from your main router,
Amplifies it, and
Re-broadcasts it to cover a wider area.
💡 Think of it as a signal “mirror” — it reflects your main Wi-Fi network into areas with poor coverage.
🧩 2️⃣ When Should You Use a Repeater?
Use a Wi-Fi repeater if:
Your home or office has thick walls or multiple rooms.
Wi-Fi signal is strong in one area but weak in others.
You don’t want to install extra cables for a second router.
⚙️ 3️⃣ Step-by-Step Setup Guide
🔹 Step 1: Plug In the Repeater
Plug your Wi-Fi repeater into a power socket midway between your main router and the weak signal
area.
Make sure it’s within range of your existing Wi-Fi — the repeater can only extend what it receives.
🔹 Step 2: Connect to the Repeater
On your phone or laptop, open Wi-Fi settings.
Connect to the repeater’s default network (e.g., TP-Link_Extender_XXXX or Tenda_EXT ).
No internet yet — you’ll now configure it.
🔹 Step 3: Open Setup Page
Open your browser and type the repeater’s setup address, such as:
192.168.0.254 or
tplinkrepeater.net or
As mentioned in the repeater manual.
Log in using default credentials (admin / admin).
🔹 Step 4: Choose Your Main Wi-Fi Network
The setup wizard will scan for nearby Wi-Fi networks.
Select your main Mahek Wi-Fi from the list.
Enter your Wi-Fi password when prompted.
🧠 Setup process may vary slightly by brand (TP-Link, Tenda, Netlink, Mercusys, etc.),
but the basic steps remain the same.
🔹 Step 5: Set Repeater Name (Optional)
You can either:
Keep the same Wi-Fi name (for seamless roaming), or
Give it a new name like Mahek_EXT or Mahek_2ndFloor .
Then click Save / Apply — the repeater will restart and connect to your router.
🔹 Step 6: Test the Connection
Move to the low-signal area and connect to your extended Wi-Fi network.
Check signal strength and speed.
If signal is still weak, move the repeater slightly closer to the main router.
🧩 4️⃣ Ideal Placement Tips
✅ Place the repeater within visible range of your main router (2–3 rooms away).
✅ Avoid placing it behind thick walls or metal surfaces. ✅ Keep it off the floor — on a table or shelf works best.
✅ Use the repeater’s LED signal indicator (if available) to find the optimal spot.
⚡ 5️⃣ Things to Know About Speed
In Repeater Mode, actual speed may reduce by 30–50% due to signal rebroadcasting.
For higher performance, consider a dual-band repeater or mesh Wi-Fi system.
For 100 Mbps+ plans, use a 5GHz repeater to avoid congestion.
🧰 6️⃣ Recommended Wi-Fi Extenders (Compatible with Mahek Broadband)
Brand Model Type Speed Support
TP-Link TL-WA850RE / RE200 / RE305 Single / Dual Band 300–1200 Mbps
Tenda A9 / A18 Dual Band 300–1200 Mbps
Netlink HG323AC / Mesh Extenders Dual Band Up to 1 Gbps
Mercusys ME30 / MW300RE Single / Dual Band 300–1200 Mbps
All these work perfectly with Mahek Broadband routers and can be easily configured.
🧾 7️⃣ When to Upgrade Instead of Extend
If your home is very large or has multiple floors, instead of using multiple repeaters, upgrade to a Wi-Fi
Mesh System (e.g., TP-Link Deco, Tenda Nova).
Mesh provides seamless roaming, single Wi-Fi name, and full-speed performance across all areas.
🧰 Need Help with Setup?
If your repeater fails to connect or shows weak signal, our technical team can assist you over call or schedule
a technician for setup.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Use dual-band repeaters for better performance.
✅ Keep the same Wi-Fi name if you want smooth roaming.
✅ Restart your repeater once a week to refresh signal.
✅ Avoid cheap “plug-only” extenders with low signal gain — they reduce stability.
🔍 Question: How can I check if the issue is in the router or the cable?
If your internet is not working, keeps disconnecting, or the LOS/PON lights behave abnormally, the problem
could be either in the router, the fiber cable, or the ONT (fiber box).
Here’s how you can quickly identify which part is causing the issue — and fix it faster.
⚙️ 1️⃣ Understand the Components
Device Function
ONT (Optical Network Terminal) Converts fiber signal from Mahek Broadband into LAN connection for
your router.
Router Distributes that internet connection to your devices via Wi-Fi or LAN.
Fiber Cable Connects your ONT to the Mahek Broadband network.
When internet stops working, one of these three is usually responsible.
🧩 2️⃣ Step-by-Step Diagnosis
🔹 Step 1: Check the ONT (Fiber Box) Lights
Look closely at the indicator lights on your ONT:
Light Normal Indicates Problem
Power Solid Green Off / Flickering → Power issue
PON Solid Green Off → No network link
LOS Off Blinking Red → Fiber cut or disconnection
LAN Blinking Off → Router not receiving data
👉 If LOS is blinking red, the problem is with the fiber cable or network line, not your router.
🔹 Step 2: Test the Connection via LAN Cable
1. Take a LAN cable and connect it directly from your ONT LAN port to your laptop or PC (bypassing the
router).
2. Go to speedtest.mahekbroadband.in .
Result 1:
✅ Internet works fine → Problem is in your router.
Result 2:
❌ No internet → Problem is in ONT, fiber cable, or Mahek network line.
🔹 Step 3: Restart the Devices in Order
Turn off both ONT and router.
Wait 30 seconds.
Turn ON the ONT first. Wait till PON becomes stable.
Then turn ON the router.
If internet returns, it was likely a temporary sync issue.
If not, continue below.
🔹 Step 4: Check the Router Lights
Power light blinking or off? → Adapter or socket issue.
Internet light blinking orange/red? → PPPoE configuration problem.
Wi-Fi light on but no internet? → Router working, but no data from ONT.
If router lights look fine but devices still show “Connected without Internet,” the fault is likely in the ONT or
cable.
🔹 Step 5: Inspect the Fiber Cable
Carefully examine the thin white fiber cable that connects to your ONT:
Ensure it’s not bent, twisted, or damaged.
Check if the connector clicks securely into the ONT port.
Do not unplug unless necessary — fiber ends are extremely delicate.
If damaged, our technician must replace it; do not attempt manual repair.
🧰 3️⃣ Common Scenarios & Causes
Symptom Likely Issue Solution
LOS blinking red Fiber cable cut / disconnected Contact Mahek Support
PON light off ONT not linked to network Reboot ONT / call support
Router on but no internet PPPoE login expired / misconfigured Re-enter username/password
Router reboots often Power adapter or hardware fault Replace router or adapter
Internet works only via LAN Wi-Fi issue in router Reconfigure or replace router
⚙️ 4️⃣ When to Contact Support
Call us if:
LOS light keeps blinking red.
Internet doesn’t work even when directly connected to ONT.
Router shows all lights normal but no browsing works.
You suspect fiber cut or local outage in your area.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
Our technician can remotely test your ONT signal and visit if physical line repair is needed.
💡 Quick Tips
✅ Always check ONT lights first before troubleshooting router.
✅ Use good-quality CAT6 LAN cables for accurate testing.
✅ Don’t bend fiber cables — even slight pressure affects signal.
✅ Restart both ONT and router weekly to prevent sync drops.
🖥️ Question: My laptop connects but shows “No Internet Access” — what can I do?
If your laptop connects to Wi-Fi but displays “No Internet” or “Connected without Internet access,” it
means your laptop is communicating with the router but not reaching the Mahek Broadband network.
This issue is usually caused by IP configuration errors, DNS problems, or outdated Wi-Fi settings.
Here’s how to fix it quickly.
🧩 Step-by-Step Troubleshooting Guide
🔹 Step 1: Check Internet on Other Devices
Try using the same Wi-Fi on your phone or another laptop.
If other devices also show “No Internet,” the issue is with your router or ONT, not your laptop.
→ Follow this article instead: Why does my Wi-Fi show “Connected without Internet”?
If only your laptop shows the issue, continue below.
🔹 Step 2: Restart Laptop and Router
1. Turn off your router and ONT (fiber box).
2. Restart your laptop.
3. After 30 seconds, turn ON the ONT first, then the router.
4. Reconnect to Wi-Fi once all lights stabilize.
✅ This clears cached IP conflicts and resets the local connection.
🔹 Step 3: Forget and Reconnect to Wi-Fi
On your laptop, click the Wi-Fi icon → Network Settings → Manage Known Networks.
Select your Wi-Fi name and click Forget.
Now reconnect and enter your Wi-Fi password again.
💡 If the password was recently changed, your laptop may still be storing the old one.
🔹 Step 4: Run Windows Network Troubleshooter
1. Right-click on the Network/Wi-Fi icon in the taskbar.
2. Click Troubleshoot problems.
3. Wait while Windows automatically detects and fixes the issue.
🧠 Common automatic fixes include:
Resetting network adapter
Flushing DNS cache
Releasing/renewing IP address
🔹 Step 5: Reset TCP/IP & DNS (Manually)
If the troubleshooter doesn’t work, try this:
1. Press Windows + R, type cmd , and press Enter.
2. In Command Prompt, type the following one by one:
3. Restart your laptop and reconnect to Wi-Fi.
✅ These commands fix 90% of “No Internet” cases caused by corrupted settings.
🔹 Step 6: Change DNS Settings
Sometimes DNS servers respond slowly.
Switch to a faster one:
1. Go to Control Panel → Network and Sharing Center → Change Adapter Settings.
2. Right-click your Wi-Fi network → Properties.
3. Select Internet Protocol Version 4 (TCP/IPv4) → Properties.
4. Choose “Use the following DNS server addresses” and enter:
Preferred DNS: 8.8.8.8
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
Alternate DNS: 8.8.4.4
(Google DNS)
Click OK, close all windows, and restart your connection.
🔹 Step 7: Update or Reinstall Wi-Fi Driver
An outdated or corrupt driver can cause connectivity issues.
1. Press Windows + X → Device Manager.
2. Expand Network Adapters.
3. Right-click your Wi-Fi adapter → Update Driver → Search automatically.
4. If problem persists, choose Uninstall device, restart laptop — Windows will reinstall it automatically.
🔹 Step 8: Try a LAN (Wired) Connection
Connect your laptop directly to the ONT using a LAN cable.
If the internet works → your router may have a configuration issue.
If LAN also doesn’t work → contact Mahek Support to check your network link.
⚙️ Common Causes and Fixes
Cause Symptom Solution
IP conflict One device connects, others show no internet Restart router
Cached DNS Pages don’t load but speed test works Flush DNS
Outdated driver Wi-Fi connects but disconnects often Update adapter
Disabled DHCP Connected but no IP address assigned Enable automatic IP
Faulty cable LAN shows “Unidentified network” Replace LAN cable
🧰 Still Not Working?
If none of the steps help, the issue might be due to:
Router’s PPPoE misconfiguration
ONT signal loss
Temporary service outage
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
Our support team can help check your device connectivity remotely or send a technician if needed.
💡 Quick Tips
✅ Restart your router weekly to avoid IP conflicts.
✅ Keep Wi-Fi drivers and Windows updated.
✅ Don’t use VPN or proxy settings unnecessarily.
✅ Set DNS to Google (8.8.8.8) for faster page loads.
✅ If using office VPN, disconnect and test Mahek connection directly.
📱 Question: My mobile Wi-Fi keeps disconnecting — how can I fix it?
If your mobile connects to Wi-Fi but disconnects automatically or keeps switching between Wi-Fi and
mobile data, don’t worry — this is a common issue caused by signal instability, phone settings, or router
configuration.
Here’s how to identify the cause and fix it in minutes.
🧩 Step-by-Step Troubleshooting Guide
🔹 Step 1: Check Wi-Fi Signal Strength
Make sure you are within 10–15 feet of the router.
Weak signals can cause your phone to disconnect automatically.
If signal drops often, reposition the router to a central, open area — away from walls or appliances.
💡 Dual-band routers (2.4GHz + 5GHz) may disconnect if your phone jumps between both bands — try
connecting only to one.
🔹 Step 2: Turn Off “Smart Network Switch” or “Auto Data Switch”
Most Android phones have a feature that automatically switches to mobile data when Wi-Fi is weak.
To disable:
Go to Settings → Connections → Wi-Fi → Advanced
Turn off “Switch to mobile data automatically” or “Adaptive connectivity”
This ensures your phone stays connected to Mahek Wi-Fi even when the signal drops slightly.
🔹 Step 3: Forget and Reconnect to Wi-Fi
Go to Settings → Wi-Fi → Saved Networks
Tap your Mahek Wi-Fi network → Forget
Reconnect and enter your password again
✅ This clears old IP or authentication data that can cause frequent disconnections.
🔹 Step 4: Restart Devices
Turn off your router and ONT (fiber box) for 30 seconds.
Restart your mobile.
Power ON ONT first, then router.
Reconnect to Wi-Fi and monitor stability for 5–10 minutes.
🔹 Step 5: Check for Background Apps or Battery Saver
Some phones (especially newer Android versions) automatically restrict Wi-Fi usage to save battery.
To fix this:
Go to Settings → Battery → Power Saving Mode → Turn Off.
Under App Battery Management, allow essential apps (like Zoom, YouTube, WhatsApp) to use Wi-Fi
freely.
🔹 Step 6: Update Mobile Software
Ensure your phone’s system software is updated to the latest version.
Go to Settings → Software Update → Download and Install.
Updates fix Wi-Fi bugs and improve network compatibility.
🔹 Step 7: Check Router Device Limit
If many devices (phones, TVs, laptops) are connected at once, your router may auto-drop new connections.
To check:
Log in to your router ( 192.168.0.1 or 192.168.1.1 ).
Navigate to Wireless → Access Control or Client List.
Disconnect unused devices or increase the limit if your model allows it.
💡 For 100 Mbps+ plans or multiple users, upgrade to a dual-band router for better stability.
🔹 Step 8: Change Wi-Fi Channel
If your area has many nearby Wi-Fi networks, your signal might face interference.
Changing channels can fix this:
Log in to your router.
Go to Wireless Settings → Channel.
Try setting 2.4GHz to Channel 1, 6, or 11.
Save and reboot your router.
🔹 Step 9: Reset Network Settings (Last Resort)
If your phone still disconnects:
Go to Settings → General Management → Reset → Reset Network Settings.
Reconnect to Wi-Fi afterward.
⚠️ This will remove all saved Wi-Fi and Bluetooth connections.
⚙️ Common Causes and Fixes
Cause Symptom Solution
Weak signal Wi-Fi drops when moving rooms Reposition router
Auto-switch setting Phone switches to data Turn off “Smart Network Switch”
Too many users Frequent disconnects Limit active devices
Power saving mode Wi-Fi turns off on standby Disable battery saver
Router issue All devices disconnect randomly Restart or update router firmware
🧰 Still Facing Frequent Disconnections?
If Wi-Fi still disconnects after all steps:
There could be router firmware issues or ONT signal instability.
Our support team can remotely check your connection and assist with configuration.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Keep your router always powered on for stable signal.
✅ Use a 5GHz band if available — faster and more stable.
✅ Avoid placing router behind TVs or in corners.
✅ Restart your router weekly for best performance.
✅ Update your mobile OS and router firmware regularly.
🐢 Question: Why is the internet slow only on one device?
If your Mahek Broadband internet is working fast on other devices but slow on a specific phone, laptop, or
TV, the issue isn’t with your router or network — it’s usually due to device settings, Wi-Fi signal quality,
or background processes.
Here’s how to find the cause and fix it.
🧩 Step-by-Step Troubleshooting Guide
🔹 Step 1: Test Speed on Other Devices
Connect another phone or laptop to the same Wi-Fi and run a speed test
at speedtest.mahekbroadband.in .
If the speed is normal on other devices → the issue is device-specific.
If all devices are slow → check your router or ONT instead.
👉 See: Why is my speed slow even after plan renewal?
🔹 Step 2: Restart the Device and Router
Turn off your device, router, and ONT.
Wait 30 seconds, then turn ON the ONT first, followed by the router.
After Wi-Fi reconnects, test the device again.
✅ This clears cached IP data and temporary network conflicts.
🔹 Step 3: Check Signal Strength
Weak Wi-Fi signal can drastically reduce speed, even if you’re connected.
Make sure your device is within 10–15 feet of the router.
Check signal bars — fewer than 3 means weak reception.
If possible, connect to the 5GHz band (faster but shorter range).
For large spaces, consider a repeater or mesh extender. 📶 Learn more: How can I extend Wi-Fi range using repeaters or extenders?
🔹 Step 4: Disconnect Background Apps or Updates
Slow speeds may occur if other apps are consuming bandwidth in the background.
Close streaming apps, torrents, cloud backups, or system updates.
On Windows: Open Task Manager → Network Tab to see active data usage.
On Android/iPhone: Check Settings → Data Usage → Wi-Fi Usage. 💡 Apps like OneDrive, Steam, or Google Drive can silently slow down browsing and streaming.
🔹 Step 5: Forget and Reconnect Wi-Fi
Go to Wi-Fi settings → select your Mahek network → tap Forget.
Reconnect with your password.
This resets the device’s IP assignment and clears old session data.
🔹 Step 6: Check DNS Configuration
If websites load slowly but speed test is normal, it may be a DNS delay.
Change DNS to faster servers:
Google DNS: 8.8.8.8 & 8.8.4.4
Cloudflare DNS: 1.1.1.1 & 1.0.0.1
On Windows:
Control Panel → Network → Adapter Settings → Wi-Fi → Properties → IPv4 → Use the following DNS servers.
On Android/iPhone:
Wi-Fi → Network Settings → Advanced → DNS → Enter manually.
🔹 Step 7: Clear Cache and Browser Data
If speed feels slow while browsing:
Clear browser cache and cookies.
On Chrome: Settings → Privacy → Clear Browsing Data.
Restart browser and test again.
Old cached data or DNS entries often slow down specific websites.
🔹 Step 8: Update Device Software or Drivers
Ensure your device’s Wi-Fi driver (laptop) or system software (phone) is up-to-date.
Outdated firmware may cause instability or reduced speed.
For Windows:
Device Manager → Network Adapters → Update Driver.
🔹 Step 9: Check for Power Saving or Data Limit Mode
Some devices restrict Wi-Fi performance to save battery.
Disable Battery Saver or Data Limit Mode.
On Android: Settings → Battery → Power Saving → Turn Off.
On Laptops: Set Power Mode → Best Performance.
⚙️ Common Causes and Fixes
Cause Device Type Solution
Weak Wi-Fi signal Mobile / Laptop Move closer or use 5GHz band
Background apps All Close downloads or updates
Old cache or DNS Laptop / Phone Clear cache, reset DNS
Power saver mode Mobile Turn off power saving
Outdated drivers Laptop Update Wi-Fi adapter
Overheating Mobile / Laptop Let device cool and restart
🧰 Still Facing Slow Speed on One Device?
If your other devices work perfectly but one continues to lag:
The issue may be hardware-related (faulty Wi-Fi antenna or adapter).
Our support team can help confirm if the connection is healthy from our end.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Keep router and device updated.
✅ Prefer 5GHz Wi-Fi for speed-sensitive apps (gaming, streaming).
✅ Restart router weekly to maintain clean connections.
✅ Avoid connecting too many devices simultaneously.
✅ For smart TVs or desktops, try wired LAN for maximum stability.
🌐 Question: Why can’t I access certain websites or apps?
If your internet is working fine but some websites or apps won’t open, it’s usually not a complete network
issue — it’s often caused by DNS errors, temporary blocks, browser cache, or device security settings.
Follow this guide to identify and resolve the problem quickly.
🧩 Step-by-Step Troubleshooting Guide
🔹 Step 1: Check if the Website or App Is Down
First, verify whether the website or app itself is facing an outage.
Try visiting: https://downdetector.in or https://isitdownrightnow.com .
If it shows “major outage” or “reported problems,” wait for the service to resume.
✅ Example: If YouTube or Netflix servers are temporarily down, no amount of router troubleshooting will fix
it.
🔹 Step 2: Try on Another Device or Network
Open the same website/app using another device (like your mobile).
Or switch to mobile data temporarily.
If it opens there, the issue is specific to your Wi-Fi or router settings.
🔹 Step 3: Clear Browser Cache or App Data
Outdated cookies and cached data can block certain websites.
On Browser:
Open browser → Settings → Privacy → Clear Browsing Data.
Select Cookies and Cached Files → Clear.
Restart browser and try again.
On App (e.g., Netflix, Instagram):
Go to Settings → Apps → App Info → Storage → Clear Cache.
Reopen the app.
🔹 Step 4: Change DNS Servers
Sometimes DNS servers fail to resolve certain websites.
Switching to a faster, more reliable DNS usually fixes this.
Recommended DNS Servers:
Provider Primary Secondary
Google DNS 8.8.8.8 8.8.4.4
Cloudflare DNS 1.1.1.1 1.0.0.1
OpenDNS 208.67.222.222 208.67.220.220
How to Change:
On Windows:
Control Panel → Network → Adapter Settings → Wi-Fi → IPv4 → Enter DNS manually.
On Android:
Wi-Fi Settings → Modify Network → Advanced → DNS 1/DNS 2.
On iPhone:
Settings → Wi-Fi → “i” next to network → Configure DNS → Manual.
Restart your device afterward.
🔹 Step 5: Disable VPN or Proxy
VPNs and proxies can route your traffic through blocked or slow servers.
Turn off any VPN, proxy, or firewall app temporarily.
Try reloading the site or app again.
💡 Some apps (like banking or streaming apps) restrict access when VPN is active.
🔹 Step 6: Check Router Firewall or Parental Controls
If only a few websites or apps are blocked on all devices:
Log in to your router ( 192.168.0.1 or 192.168.1.1 ).
Check under Security → URL Filter / Access Control.
Make sure no sites are accidentally added to the blocked list.
Save and reboot router.
🔹 Step 7: Flush DNS Cache on Your Device
Your device might be holding onto outdated routing data.
For Windows:
1. Press Windows + R, type cmd , and press Enter.
2. Type:
3. Press Enter and restart your browser.
For Android:
Turn Airplane Mode ON for 5 seconds, then OFF.
This refreshes your DNS and IP session.
🔹 Step 8: Test the Site via IP Address
To check if DNS is the culprit:
Open Command Prompt and type:
If it returns a numeric IP (like 142.250.182.238), copy that IP and paste it in your browser.
If the website opens by IP but not by name, your DNS configuration is the problem — switch DNS as
shown above.
⚙️ Common Causes and Fixes
Cause Symptom Solution
Website/app server issue Affects everyone Wait for the service to restore
DNS failure Some sites not opening Use Google DNS (8.8.8.8)
Browser cache Only on one device Clear cache/cookies
VPN/Proxy Banking or OTT apps blocked Turn off VPN
Router block Same sites fail on all devices Remove from Access Control list
ISP-level issue One or two domains fail globally Contact Mahek Support
🧰 Still Can’t Access Certain Websites or Apps?
If you’ve tried all steps and some sites still don’t open:
There might be regional routing issues or temporary IP restrictions.
Our support team can test the route from your connection and fix it for you.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Use Google or Cloudflare DNS for reliability.
✅ Avoid using free VPNs — they often block or slow down sites.
✅ Restart router weekly to refresh network routing.
✅ Keep browsers and apps updated.
✅ For OTT platforms (like SonyLIV or Zee5), log out and log in again after network changes.
🔒 Question: Can VPNs or firewalls affect my internet connection?
Yes — VPNs (Virtual Private Networks) and firewalls can definitely affect your Mahek Broadband internet
performance.
While they help with privacy, security, and restricted content access, they can sometimes cause slow speed,
connection drops, or blocked websites if not configured properly.
Let’s understand why this happens and how to fix it.
🧩 1️⃣ What a VPN or Firewall Does
Feature Function
VPN (Virtual Private Network) Routes your internet traffic through an encrypted remote server for
privacy and location masking.
Firewall Monitors and blocks suspicious traffic or connections to keep your
system secure.
While both are useful, they can interfere with your normal internet connection — especially when using realtime or region-specific services.
⚙️ 2️⃣ Common VPN/Firewall Effects on Internet Connection
🔹 A) Reduced Speed or High Latency
VPNs reroute your traffic through external servers — often in another country — which can:
Increase ping/latency, affecting gaming and video calls.
Cause slower speeds since encryption adds overhead.
Make some websites load slower or timeout.
💡 Example: A 100 Mbps plan may drop to 40–60 Mbps on VPN due to encryption and distance.
🔹 B) Blocked or Inaccessible Websites
Some websites or banking portals block VPN traffic for security reasons.
OTT apps (like Hotstar, SonyLIV, Zee5) may deny access if the VPN masks your region.
Firewalls can mistakenly block legitimate sites if security settings are too strict.
🔹 C) Frequent Disconnections
If your VPN server is unstable or overloaded, it can cause:
Wi-Fi dropouts every few minutes.
“No Internet Access” despite full signal.
Difficulty reconnecting until VPN is turned off.
🔹 D) Login or Authentication Errors
Some routers or ONTs fail to verify your Mahek PPPoE credentials when a VPN or firewall blocks certain ports
(e.g., 1723, 80, 443).
This may cause partial browsing or inability to reach specific services.
🧩 3️⃣ How to Fix VPN-Related Internet Issues
✅ Step 1: Turn Off VPN Temporarily
Disconnect your VPN and reconnect to Wi-Fi normally.
Try browsing or running a speed test at speedtest.mahekbroadband.in .
If speed or browsing improves → VPN is the cause.
✅ Step 2: Change VPN Server Location
Switch to a server closer to India (e.g., Mumbai, Singapore).
Avoid distant regions (US, UK, Canada) for general browsing.
Choose a “split tunneling” option if available — it lets you use VPN for selected apps only.
✅ Step 3: Use a Trusted VPN
Free or unknown VPN apps often:
Sell or throttle your bandwidth.
Inject ads or malware.
Cause random disconnects.
Use only reliable providers like NordVPN, ProtonVPN, or ExpressVPN if you truly need one.
✅ Step 4: Check Firewall Settings
If using a computer firewall or antivirus (like Windows Defender, Avast, or Kaspersky):
Open its Network or Firewall Settings.
Temporarily disable network filtering or set it to “Allow all outgoing traffic.”
Avoid setting “Public Network” mode for home Wi-Fi — it blocks many safe services.
✅ Step 5: Restart Devices
After disabling VPN/firewall, restart your router and device to clear cached network routes.
⚙️ 4️⃣ When to Use VPN Safely
✅ Safe Uses:
Accessing office networks securely (corporate VPN).
Using public Wi-Fi (cafés, airports).
Protecting privacy when browsing sensitive sites.
🚫 Avoid Using VPN For:
Banking, OTT, or gaming — may cause login or lag issues.
Everyday browsing if not required — reduces speed and reliability.
🧰 5️⃣ Mahek Broadband Recommendation
Mahek Broadband works on open, high-speed networks optimized for direct PPPoE connections.
To ensure best performance:
Keep VPN off unless needed for work or privacy.
Whitelist Mahek’s network in your firewall settings if applicable.
If you must use VPN, prefer local or low-latency servers.
🧾 6️⃣ Still Facing Issues?
If your connection works fine when VPN/firewall is off but slows or drops when it’s on — the issue is
software-related, not with your Mahek network.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
Our support team can help confirm your line health and suggest the best network configuration.
💡 Quick Tips
✅ Turn off VPN when using OTT apps, banking, or gaming.
✅ Keep firewall mode to Private Network at home.
✅ Avoid free VPNs — they often slow down or leak data.
✅ Restart router after uninstalling VPNs to refresh connection.
✅ Use Google DNS (8.8.8.8) if some sites remain blocked after disabling VPN.
🛡️ Question: Does antivirus software block my broadband connection?
Yes — in some cases, antivirus or internet security software can interfere with your Mahek Broadband
connection.
While antivirus programs are essential for protecting your device from malware and phishing, their firewall
or web protection modules may mistakenly block safe internet traffic, causing issues like:
Websites not loading
“No Internet Access” messages
Slow browsing or partial connection drops
Let’s understand why this happens and how to fix it.
⚙️ 1️⃣ How Antivirus Can Affect Your Internet
Antivirus Feature Possible Effect
Firewall Protection Blocks router communication or PPPoE authentication
Web Shield / URL Filter Prevents certain sites or apps from opening
Network Inspection System (NIS) Slows down browsing by scanning all packets
VPN / Safe Browsing Mode Routes traffic through proxy servers, reducing speed
Email / Web Scanning Interrupts live data transfer during high-speed downloads
💡 These features can mistakenly treat Mahek Broadband network traffic as “unsecured” — especially if the
software isn’t updated or configured properly.
🧩 2️⃣ Common Symptoms of Antivirus Blocking Internet
Wi-Fi shows Connected without Internet
Speed test works, but websites won’t open
Only specific browsers (e.g., Chrome, Edge) fail to connect
Downloads stop midway or timeout
Streaming apps buffer even with full speed
🧩 3️⃣ Step-by-Step Fix Guide
🔹 Step 1: Temporarily Disable Antivirus Protection
Right-click your antivirus icon from the system tray (bottom-right of screen).
Select Pause Protection or Disable Firewall.
Choose 10 minutes or until restart.
Try browsing or testing your internet.
✅ If your internet starts working immediately → the antivirus is the cause.
🔹 Step 2: Add Mahek Broadband to the Trusted Network
Once confirmed, don’t uninstall the antivirus — instead, add Mahek’s connection as safe.
Example (for common antiviruses):
Software Path to Whitelist Settings
Windows Defender Firewall & Network Protection → Allow an app through firewall
Quick Heal / Avast / AVG Settings → Firewall → Network Profiles → Mark as Trusted
Software Path to Whitelist Settings
Kaspersky / Bitdefender / McAfee Network Settings → Trusted Network → Add Current Network
🔹 Step 3: Enable Internet Access for Browsers and Apps
Some antiviruses block apps (like Chrome or YouTube) individually.
Go to Firewall → Application Rules / Allowed Programs and ensure:
Chrome / Edge / Firefox = Allowed
Zoom / Google Meet / OTT apps = Allowed
Save changes and restart your device.
🔹 Step 4: Update Antivirus Software
Outdated antivirus definitions or versions may misidentify safe ISP traffic.
Open your antivirus app → Update Now.
Ensure both virus definitions and software version are up to date.
Restart your system and router after updating.
🔹 Step 5: Reboot Router and ONT
After updating or adjusting antivirus settings:
1. Turn off both router and ONT (fiber box).
2. Wait 30 seconds.
3. Power ON ONT first, then router.
This refreshes the link and clears any blocked connections.
⚙️ 4️⃣ Safe Configuration Tips
Setting Recommendation
Network Type Private / Home Network (not Public)
Real-Time Protection Keep ON
Firewall Keep ON but mark Mahek Wi-Fi as Trusted
Web Shield Disable only if it blocks normal sites
Auto VPN / Safe Browsing Turn OFF for OTT, gaming, or banking apps
🧰 5️⃣ Still Facing Blocked Connection?
If internet works only when antivirus is off:
The issue is with the firewall rule or network profile inside your antivirus.
You may contact our technical team for live configuration help or remote guidance.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Keep antivirus updated weekly to avoid false detections.
✅ Always mark your Mahek Wi-Fi as a Private/Trusted Network. ✅ Avoid using multiple antivirus programs at once — they conflict.
✅ Turn off “Web Shield” only temporarily if it blocks safe sites.
✅ Restart your router after disabling protection modes.
☎️ Question: How can I contact Mahek Broadband technical support?
At Mahek Broadband, we provide dedicated, multi-channel technical support to help you resolve internet,
Wi-Fi, or service-related issues quickly.
Our team is available through phone, email, WhatsApp, and customer portal — so you can reach us
anytime in the way most convenient for you.
⚙️ 1️⃣ Support Channels
📞 A. Phone Support (Direct Helpline)
Call our technical team for any urgent internet or connectivity issues.
📱 Contact Number: 📞 022 697 18061
⏰ Working Hours: 🕙 Monday to Saturday — 10:00 AM to 8:00 PM
☀️ Sunday — 10:00 AM to 1:00 PM
💬 Our support agents are trained to handle:
No internet or LOS light issues
Router configuration help
Plan or renewal-related questions
Service status and outage updates
💬 B. WhatsApp Support
Quickly chat with our service desk for help or status updates.
You can send your name, registered number, or connection ID for faster response.
📲 WhatsApp Number: +91 87884 12303
Available For:
Plan renewals or upgrades
Payment confirmation
Complaint updates
Connection relocation requests
✉️ C. Email Support
For technical queries or documentation (like billing, installation, or policy-related issues), email us directly.
📧 support@mahekbroadband.in
Include in your message:
Your registered name and mobile number
Connection ID (if available)
A short description or screenshot of the issue
⏱️ Typical response time: within 2–4 working hours
🌐 D. Customer Portal
Access your account, check plans, view usage, and raise tickets online anytime.
🔗 Login: https://login.mahekbroadband.in
You can:
View your active plan and renewal date
Raise a support ticket directly
Check payment history and usage reports
Update contact details or request relocation
📱 Android App: Download Here
⚙️ 2️⃣ Support Scope
Our technical team assists with:
Router / ONT setup and troubleshooting
Fiber signal or LOS/PON light problems
Connection activation or speed issues
Local outage or maintenance updates
Billing or refund clarifications
OTT activation or plan upgrade queries
🧾 3️⃣ Escalation Matrix (If Issue Persists)
If your issue isn’t resolved within the usual time frame:
1. Step 1: Contact Phone or WhatsApp support again with your ticket ID.
2. Step 2: If still unresolved, escalate via email to support@mahekbroadband.in with “Escalation –
Unresolved Issue” in the subject.
3. Step 3: Our senior technical manager will review and respond within 24 hours.
🧰 4️⃣ On-Site Technician Visits
If your problem requires physical inspection (like fiber cut or hardware issue):
A technician visit will be scheduled at your preferred time.
Visits are usually completed within 24–48 working hours depending on area coverage.
You’ll be notified via call or WhatsApp once your ticket is assigned.
💡 Quick Tips Before Contacting Support
✅ Restart both ONT & router before raising a ticket.
✅ Check if LOS light is blinking — mention this when calling.
✅ Note your Connection ID (visible in your customer portal).
✅ Keep your router powered on during remote diagnostics.
✅ If possible, attach a photo of ONT lights when reporting the issue.
📍 Mahek Broadband Office
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | ✉ support@mahekbroadband.in
🕐 Question: What are the customer support working hours?
At Mahek Broadband, we strive to provide timely and reliable support whenever you need assistance.
Our customer support team is available 7 days a week to help you with technical issues, billing queries, and
service requests.
🧩 1️⃣ Regular Support Hours
Day Working Hours
Monday – Saturday 🕙 10:00 AM to 8:00 PM
Sunday 🕙 10:00 AM to 1:00 PM
During these hours, our technical and customer care teams are available through phone, WhatsApp, email,
and customer portal.
⚙️ 2️⃣ Support Channels
📞 Phone Support
For immediate help or troubleshooting:
📞 022 697 18061
✅ Available during working hours for:
No internet or LOS light issues
Router setup or reconfiguration
Plan activation, billing, and renewals
Local outage or downtime updates
💬 WhatsApp Support
Message us for quick help or account updates:
📲 +91 87884 12303
(Click to chat: wa.me/918788412303 )
Available for:
Technical complaints and plan queries
Payment confirmations
Plan renewal or upgrade requests
Relocation or installation status
✉️ Email Support
For detailed queries, billing clarifications, or documentation:
📧 support@mahekbroadband.in
⏱️ Response Time: Within 2–4 working hours
Include your name, registered mobile number, and a brief description of your issue for faster resolution.
🌐 Online Support Portal
Login anytime to check plans, payments, or raise service tickets:
🔗 https://login.mahekbroadband.in
📱 You can also use our Android app:
Mahek Broadband App on Play Store
🧾 3️⃣ Emergency & After-Hours Support
Even outside working hours, our network monitoring team keeps track of critical service outages and fiber
faults.
In case of a major outage or power-related network issue, automatic alerts are sent to the nearest
technicians for priority resolution.
🧠 Tip: You can still send a WhatsApp message or email anytime — your query will be logged automatically
and attended to first thing when support resumes.
📍 Office Address
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | ✉ support@mahekbroadband.in
💡 Quick Tips Before Contacting Support
✅ Restart your ONT and router before calling.
✅ Check LOS/PON lights and mention their status to the agent.
✅ Have your Connection ID or registered mobile number ready.
✅ Prefer calling during non-peak hours (2 PM–5 PM) for faster assistance.
💬 Question: Can I raise a support ticket through WhatsApp?
Yes — you can easily raise a support ticket or service request via WhatsApp with Mahek Broadband’s
dedicated support team.
It’s the fastest and most convenient way to report issues like no internet, slow speed, router problems, or
plan renewal queries — without needing to log in or call the helpline.
⚙️ 1️⃣ WhatsApp Support Details
📲 Official WhatsApp Number: +91 87884 12303
✅ Available for:
Technical complaints (e.g., “No Internet,” “LOS light blinking,” etc.)
Plan renewals or upgrades
Installation and relocation requests
Payment or invoice confirmation
OTT activation or router assistance
🕙 WhatsApp Support Hours:
Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 1:00 PM
🧩 2️⃣ How to Raise a Ticket via WhatsApp
Step 1️⃣: Save the Number
Save Mahek Broadband Support – +91 87884 12303 to your contacts.
Step 2️⃣: Send a Message
Send a message with the following details:
Step 3️⃣: Wait for Confirmation
Our team will verify your details and log a ticket in our system.
Hello Mahek Broadband,
My internet is not working since morning.
Name: [Your Full Name]
Registered Mobile: [Your Mobile Number]
Connection ID (if known): [e.g., MB4012]
Address: [Your Complete Address or Building Name]
Issue: [Brief Description of Problem]
You’ll receive a confirmation message or ticket ID for tracking your issue.
📩 You may also get updates or closure confirmation once the issue is resolved.
⚙️ 3️⃣ Types of Requests Accepted via WhatsApp
Request Type Example Response Time
Technical Complaint No internet / LOS light red Within 1–2 hours
Billing or Payment Query Payment done, plan not active Within 2–4 hours
Plan Renewal / Upgrade Upgrade from 50 Mbps to 100 Mbps Same day
Installation / Relocation Shifting connection to new address Within 24–48 hours
Feedback / Service Rating Share your experience Anytime
⚙️ 4️⃣ Important Notes
Always message from your registered mobile number for faster verification.
You can also send screenshots (like router lights or payment receipts).
If your issue is urgent (like fiber disconnection), our agent may schedule a technician visit directly.
Messages sent after hours are automatically logged and handled when support resumes.
🧰 Other Support Options
Channel Contact Use Case
📞 Call Support 022 697 18061 For urgent issues needing immediate assistance
✉️ Email Support support@mahekbroadband.in For detailed queries, billing, or documentation
🌐 Customer Portal login.mahekbroadband.in To raise/view tickets and check plan details
📱 Android App Play Store Link Manage account and complaints on the go
💡 Quick Tips
✅ Always mention your name and registered number in every message.
✅ Avoid sending messages to unofficial numbers — use only +91 87884 12303. ✅ Keep router powered ON during remote troubleshooting.
✅ Save the ticket ID for follow-up if the issue takes longer to resolve.
📍 Mahek Broadband Office
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | ✉ support@mahekbroadband.in
🧾 Question: What details should I share when raising a complaint?
When you raise a complaint with Mahek Broadband, sharing complete and accurate details helps our
technical team resolve your issue faster and more efficiently.
Providing all the required information ensures our support staff can quickly identify your account, check your
connection status, and take action without delays.
⚙️ 1️⃣ Information Required When Raising a Complaint
Whenever you contact us via WhatsApp, phone, email, or the customer portal, please include the following
details 👇
🧍♂️ 1. Full Name (Registered Name)
The name under which your Mahek Broadband connection is registered.
✅ Example: Ravi Sharma
📞 2. Registered Mobile Number
The mobile number you provided at the time of installation or plan activation.
Helps us verify your account instantly.
✅ Example: +91 98765 43210
🆔 3. Connection ID / Customer ID (if available)
Found in your installation message, bill, or customer portal.
Speeds up technician assignment.
✅ Example: MB4012
🔗 You can find it here: https://login.mahekbroadband.in
📍 4. Installation Address or Building Name
Mention your full address or society name for field technicians to locate you easily.
✅ Example: Flat 204, Balkrishna Apartment, Musaji Galli, Vasai West – 401201
⚙️ 5. Issue Description
Describe the exact problem you are facing.
✅ Example messages:
“Internet not working since morning”
“LOS light blinking red on ONT”
“Speed dropping below plan limit”
“Router keeps disconnecting”
💡 Tip: Be specific — mention when the issue started and if it happens on all devices or only one.
🕐 6. Time of Occurrence (Optional but Helpful)
Note when the issue started (e.g., Today 7:30 AM or Since yesterday evening).
This helps us trace any local outage or power-related event during that time.
📸 7. Photos or Screenshots (if possible)
Attach clear images of your router/ONT lights, speed test, or error messages.
✅ This visual info helps technicians identify whether the issue is local (device) or network-based.
⚙️ 2️⃣ Example Complaint Format (for WhatsApp or Email)
📲 Send this to: +91 87884 12303 (WhatsApp)
📧 Or email it to: support@mahekbroadband.in
Hello Mahek Broadband,
My internet is not working since 8:00 AM today.
Name: Ravi Sharma
Registered Mobile: 9876543210
Connection ID: MB4012
Address: Flat 204, Balkrishna Apt, Musaji Galli, Vasai West – 401201
Issue: LOS light blinking red on ONT
Preferred Contact Time: Anytime after 2 PM
🧩 3️⃣ Complaint Channels
Method Contact Best For
📞 Phone Call 022 697 18061 Urgent or critical issues
💬 WhatsApp +91 87884 12303 Quick complaint or plan queries
✉️ Email support@mahekbroadband.in Billing or attachment-based support
🌐 Customer Portal login.mahekbroadband.in To view status and track tickets
⚙️ 4️⃣ Complaint Tracking
Once your complaint is registered:
You’ll receive a ticket ID or confirmation message.
You can track its progress through the Customer Portal or WhatsApp updates.
Most issues are resolved within 24 working hours, depending on location and type.
🧰 5️⃣ Pro Tips for Faster Resolution
✅ Always send your message from the registered mobile number. ✅ Keep router and ONT powered ON during remote checks.
✅ Avoid raising duplicate complaints for the same issue — it may delay response.
✅ Mention if your neighbors or same-building users are facing similar issues (helps identify area-wide
problems).
✅ Provide screenshot or photo evidence whenever possible — it reduces troubleshooting time.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
⏱️ Question: How long does it take to resolve a technical issue?
At Mahek Broadband, we understand that uninterrupted internet is essential for your work, entertainment,
and communication.
That’s why we prioritize every complaint and aim to resolve most technical issues within the shortest
possible time — depending on the type of problem and area coverage.
⚙️ 1️⃣ Standard Resolution Timeframes
Issue Type Typical Resolution Time Description
🟢 Minor Technical / Wi-Fi Issues 1–2 Hours Slow speed, router configuration, connection drop, or “No
Internet” troubleshooting (remote fix).
🟠 Fiber / LOS Light Issue (Local
Line Fault)
6–24 Hours Fiber disconnection, broken cable, or PON/LOS light blinking
red. Technician visit may be required.
🔵 Router / ONT Replacement Same Day – 24 Hours Faulty or damaged router/ONT replaced after inspection.
Issue Type Typical Resolution Time Description
🟣 Installation or Reinstallation
Requests
24–48 Hours New connection, relocation, or reinstallation scheduling
based on area coverage.
🔴 Major Network Outage (AreaWide)
Up to 48 Hours Caused by external fiber cuts, power grid faults, or backend
maintenance. Updates are sent via SMS/WhatsApp.
💡 Most user-level problems are resolved within a few hours if devices (ONT + router) remain powered ON for
remote diagnosis.
🧩 2️⃣ Factors That May Affect Resolution Time
Nature of the issue: Simple router resets take minutes; fiber breaks require on-site work.
Technician availability: Depends on area and workload during peak hours.
Access to premises: Delays may occur if the customer isn’t available during the technician’s visit.
Third-party dependencies: Power failures or shared infrastructure repairs can extend timelines slightly.
Holiday / non-working hours: Complaints raised after hours are logged and attended when service
resumes.
⚙️ 3️⃣ Real-Time Tracking of Your Complaint
Once you raise a complaint via WhatsApp, call, or portal:
You’ll receive a Ticket ID / Reference Number.
You can track status updates through:
🔗 Customer Portal
📱 Mahek Broadband App (Play Store)
💬 WhatsApp updates from +91 87884 12303
Statuses you may see:
🟡 In Progress – Team is diagnosing remotely or assigning technician.
🟢 Resolved – Issue fixed successfully.
🔴 Pending – Awaiting access, materials, or user confirmation.
🧩 4️⃣ Escalation for Delayed Issues
If your complaint is not resolved within the expected time:
1. Reply to your existing WhatsApp chat or ticket thread with “Follow-up on Ticket [ID]”.
2. Call the support line for escalation: 📞 022 697 18061
3. Or email us with details and “Escalation – Pending Complaint” in the subject:
✉ support@mahekbroadband.in
Our senior technical manager will review and respond within 24 working hours.
🧰 5️⃣ Tips to Help Speed Up Resolution
✅ Keep your ONT and router powered ON for remote checks.
✅ Mention your Connection ID and LOS/PON light status when raising complaints.
✅ Share photos or videos of the issue if possible (e.g., blinking lights).
✅ Be available for technician visit scheduling (especially during 10 AM–6 PM).
✅ Avoid raising duplicate complaints — it may delay tracking and response.
🕓 Example Timelines
Issue Example Typical Resolution
“Wi-Fi connected but no internet” 1 hour (remote fix)
“LOS light blinking red” 6–12 hours (fiber fault)
“Router rebooting automatically” 12–24 hours (replacement)
“Installation at new flat” 24–48 hours (subject to feasibility)
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Tips
✅ Raise complaints early in the day for faster same-day resolution.
✅ Always provide your full details (name, number, and connection ID).
✅ Stay connected to power — remote troubleshooting works only when your router and ONT are online.
✅ Save your Ticket ID for easy follow-up.
⏳ Question: What if my issue is not resolved within the promised time?
At Mahek Broadband, we aim to resolve every technical or service issue as quickly as possible — most
within a few hours.
However, if your issue takes longer than expected due to technical, network, or logistical reasons, we have
a clear escalation process to ensure it gets prioritized and resolved promptly.
⚙️ 1️⃣ Usual Resolution Commitment
Issue Type Expected Resolution Time
Basic Wi-Fi / Router Issue 1–2 Hours
LOS / Fiber Line Fault 6–24 Hours
Router / ONT Replacement Within 24 Hours
Installation / Relocation 24–48 Hours
Major Area Outage Within 48 Hours (depending on fiber repair access)
If your complaint remains unresolved beyond this timeline, you can follow the steps below to escalate it
immediately.
🧩 2️⃣ Step-by-Step Escalation Process
🔹 Step 1: Follow Up on Your Existing Ticket
Reply to your existing WhatsApp or email thread mentioning your Ticket ID.
Example:
Our team will check the ticket’s current status and prioritize it for quick resolution.
🔹 Step 2: Contact Helpline for Escalation
If no update is received within the next few hours:
📞 Call: 022 697 18061
Our senior support representative will verify the delay and escalate it to the technical manager for
immediate action.
🔹 Step 3: Email for Escalation Review
“Follow-up on Ticket #MB4012 — issue still not resolved.”
If your issue remains unresolved after a follow-up or helpline call:
📧 Email: support@mahekbroadband.in
📝 Use the subject line:
Include:
Your full name
Registered mobile number
Connection ID
Short summary of the problem and last update received
Your email will be reviewed directly by our Technical Manager, who will personally ensure the issue is
resolved at the earliest.
⚙️ 3️⃣ Escalation Levels & Contacts
Escalation Level Contact Method Responsibility
Level 1 WhatsApp or Call Support Team reviews pending tickets and
reassigns technician
Level 2 Email Escalation
(support@mahekbroadband.in )
Technical Manager intervention
Level 3 In-person visit (if major area outage) Field Engineer or Fiber Line Team
🧩 4️⃣ Common Reasons for Delays
Sometimes, resolution time may extend due to:
🧱 Fiber damage in building or public areas
⚡ Power outages at local distribution points
🧰 Hardware replacement delays (router/ONT unavailable)
🌧️ Weather or access restrictions delaying outdoor work
🧑🔧 Customer unavailability for technician visit
In all such cases, you’ll receive updates via SMS, WhatsApp, or call about the revised timeline.
🧰 5️⃣ Pro Tips for Faster Escalation
✅ Always include your Ticket ID in all follow-up messages.
✅ Keep your ONT and router powered ON for remote rechecks.
✅ If you can, share a photo or short video showing the issue (like LOS light blinking).
✅ Mention the best time to contact or visit you.
✅ Avoid opening multiple tickets for the same issue — it may delay tracking and resolution.
💬 Example Escalation Message
📲 Send this to WhatsApp: +91 87884 12303
📧 Or email it to: support@mahekbroadband.in
🧾 6️⃣ Our Commitment
Mahek Broadband guarantees:
Transparent updates during any delay
Technician follow-ups until closure
Prioritized action for customers with repeated or extended issues
“Escalation – Unresolved Complaint [Your Ticket ID]”
Hello Mahek Broadband,
My internet has been down since yesterday and the issue is still not resolved.
Name: Rahul Verma
Connection ID: MB5021
Registered Number: 9876543210
Ticket ID: #MB202510
Issue: LOS light still blinking red
Preferred Time: Available after 2 PM
Escalation acknowledgment within 2 working hours
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Tips
✅ Save your ticket ID for all future references.
✅ Always verify whether others in your building have the same issue (helps diagnose area faults).
✅ Follow escalation steps in order — it ensures the right team handles your case quickly.
✅ All escalations are logged and monitored by our management team for service quality.
🎫 Question: How do I check the status of my raised complaint or ticket?
After raising a complaint with Mahek Broadband, you can easily track its progress, technician assignment,
and resolution updates using multiple convenient options — such as WhatsApp, Customer Portal, Mobile
App, or Email.
This ensures you stay informed at every step until your issue is resolved.
⚙️ 1️⃣ Ways to Check Complaint or Ticket Status
📲 Option 1: WhatsApp Updates (Most Convenient)
If you raised your complaint via WhatsApp on +91 87884 12303, your ticket will be automatically tracked in
the same chat.
You can simply send:
Our system will reply with your latest ticket status, such as:
🟡 In Progress — Technician assigned or issue being checked.
🟢 Resolved — Issue fixed successfully.
🔴 Pending — Awaiting user confirmation or access.
✅ You can also follow up by replying to your existing chat — no need to start a new one.
💻 Option 2: Mahek Broadband Customer Portal
You can log in to your account and track complaint details in real time.
🔗 Portal Link: https://login.mahekbroadband.in
Steps:
1. Go to the login page and enter your credentials.
2. Click on “Complaints” or “Tickets” section.
3. View your Ticket ID, date, issue type, and current status.
4. You can also close or update your complaint once resolved.
“Check my complaint status”
or
“Ticket update please”
💡 The portal also lets you view payment history, active plan, and fiber usage reports.
📱 Option 3: Mahek Broadband Mobile App
Prefer checking on your phone? Use our official Android app for the same.
📲 Download from Play Store:
Mahek Broadband App
Inside the app:
Go to Menu → Complaints / Tickets
Tap on your latest ticket to see:
Assigned technician name
Estimated resolution time
Status (In Progress / Resolved / Closed)
Remarks or update history
You can also raise a new ticket directly through the app.
✉️ Option 4: Email Confirmation
If you raised a complaint via support@mahekbroadband.in , you will:
Receive a Ticket ID in the reply email.
Get automatic updates once your issue is reviewed or resolved.
You can check status by replying with your Ticket ID and the word “status.”
🧩 2️⃣ Example Status Messages You Might Receive
Status Meaning
🟡 In Progress Your complaint has been received and assigned to a technician.
🧰 Technician Assigned Field visit or remote check is scheduled.
🕓 Awaiting Access Technician attempted visit but customer unavailable.
🟢 Resolved Issue fixed and service restored.
🔴 Pending (Follow-Up) Awaiting part replacement or external fiber repair.
🧾 3️⃣ Typical Complaint Flow
1️⃣ Complaint logged via WhatsApp / Call / Portal
2️⃣ Ticket ID generated and confirmation shared
3️⃣ Technician assigned based on area
4️⃣ Status updates sent automatically (In Progress → Resolved)
5️⃣ Feedback or rating request after closure
⚙️ 4️⃣ If Your Ticket Shows “Pending” for Long
If your issue remains open beyond the expected time:
Reply on WhatsApp or email with “Follow-up on Ticket #MBXXXX.”
Or call our support line 📞 022 697 18061 for escalation.
For delays over 24 hours, email support@mahekbroadband.in with subject “Escalation – Pending
Ticket.”
🧰 5️⃣ Important Tips for Tracking
✅ Always note your Ticket ID when you raise a complaint.
✅ Avoid raising duplicate complaints — it can delay resolution.
✅ Keep your ONT and router powered ON during tracking (so technicians can test remotely).
✅ You’ll receive WhatsApp or call confirmation once your ticket is closed.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Method How to Check Ideal For
💬 WhatsApp Chat “Check my complaint status” Fastest and easiest
🌐 Customer Portal View ticket history Detailed tracking
📱 Mobile App Check technician details On-the-go users
✉️ Email Reply to ticket email Documented support trail
🧑🔧 Question: Can I request an engineer visit for physical inspection?
Yes — if your internet issue cannot be resolved remotely, Mahek Broadband can arrange a technician
(engineer) visit to your premises for physical inspection, fiber checking, or device testing.
Our on-site engineers are trained to handle all network, router, and fiber-related issues quickly and
professionally.
⚙️ 1️⃣ When a Technician Visit Is Required
You can request an engineer visit in the following cases:
Situation Common Symptoms
Fiber / LOS Light Issue LOS light blinking red, no signal, internet completely down
Router / ONT Problem Device not powering on, frequent disconnections, overheating
Wiring or Port Issue Loose cable, damaged connector, or poor LAN/Wi-Fi signal
Installation / Reinstallation New setup, relocation, or reactivation at a new address
Slow Speed Despite Plan Renewal Stable connection but not achieving plan speed
Wi-Fi Coverage or Router Placement Weak Wi-Fi in certain rooms, need setup adjustment
💡 In most cases, the support team will first attempt remote troubleshooting, and if the issue persists,
they’ll automatically schedule a technician visit.
🧩 2️⃣ How to Request a Visit
🟢 Option 1: WhatsApp Request (Quickest)
Send a message to our official WhatsApp support:
📲 +91 87884 12303
Example message:
Hello Mahek Broadband,
My internet is not working and the LOS light is blinking red.
Please arrange an engineer visit at my address.
Name: Rahul Mehta
🔵 Option 2: Call Our Helpline
📞 022 697 18061
Explain your issue clearly to the support agent.
If a field visit is necessary, the agent will create a ticket and assign the nearest technician.
You’ll receive a confirmation via call or WhatsApp once it’s scheduled.
🟣 Option 3: Customer Portal / App
Login at https://login.mahekbroadband.in
Go to “Complaints / Tickets” → Raise New Ticket
Select “Need Engineer Visit” or “Fiber Issue.”
Add details, preferred time, and submit.
📱 You can also do this via our Mahek Broadband App:
Download Here
🧾 3️⃣ Visit Timelines
Visit Type Expected Schedule
Local Fiber or Router Issue Within 6–24 working hours
New Installation or Relocation Within 24–48 working hours
Complex Line Fault (Area-Wide) May take up to 48 hours, depending on fiber access and weather
Our technicians usually coordinate with you before arriving to confirm timing and access.
⚙️ 4️⃣ What to Expect During the Visit
Technician will check ONT, router, and fiber line for signal or power issues.
If any hardware replacement is needed (router/adapter/cable), it will be communicated on-site.
The engineer will also verify Wi-Fi performance and optimize router placement if required.
Once fixed, you’ll receive a closure confirmation via WhatsApp or call.
💰 5️⃣ Charges (if applicable)
Visit Type Charges
Within Warranty / Active Plan ✅ Free of Cost
Out of Warranty / Physical Damage 💰 Nominal visit fee (informed before scheduling)
Router / Fiber Replacement (if damaged) Actual material cost only, no hidden fees
💡 There are no service charges for valid complaints under active Mahek Broadband plans.
🧰 6️⃣ Tips to Help the Technician
✅ Keep your ONT and router powered ON before the visit.
✅ Ensure someone is available at the location during the scheduled time.
✅ Don’t unplug or move devices while inspection is ongoing.
✅ Share photos or video of blinking lights beforehand to help pre-diagnose the issue.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
Registered Mobile: 9876543210
Connection ID: MB5021
Address: Flat 201, Sai Residency, Vasai West
Preferred Time: After 3 PM
💡 Quick Summary
Action How to Request Timeframe
Request Visit (WhatsApp) Message +91 87884 12303 Fastest (auto ticket generation)
Phone Support Call 022 697 18061 Immediate scheduling
Customer Portal login.mahekbroadband.in Online ticket tracking
Expected Visit Time 6–24 hours Based on issue & area coverage
💰 Question: Is there any charge for technical visits or repairs?
At Mahek Broadband, we believe in transparent and customer-friendly service.
Most technical visits and repairs are free of cost — especially if the issue is related to our network, fiber line,
or equipment provided under warranty.
However, a small fee may apply in specific cases, such as physical damage, relocation, or out-of-warranty
equipment.
Here’s a complete breakdown 👇
⚙️ 1️⃣ Free (No-Charge) Services
You will not be charged for the following visits or repairs:
Type of Issue Examples Charges
Network / Signal Issues LOS light blinking, fiber cut, PON light off ❌ Free
Router / ONT Configuration PPPoE setup, speed test, firmware update ❌ Free
Remote Troubleshooting No internet, slow speed, Wi-Fi setup help via
phone or WhatsApp
❌ Free
Service Activation / Auto-Restoration Plan renewal, login reset, reconnect after
downtime
❌ Free
Minor Line Adjustments (in same premises) Loose cable, LAN port check ❌ Free
Complaints under Active Plans Any valid technical complaint during plan
validity
❌ Free
💡 If the fault lies within the Mahek network or provided equipment under warranty, the visit and repair are
always free.
🧾 2️⃣ Paid (Chargeable) Services
A nominal service charge may apply for the following cases:
Service Type Description Typical Charge
Customer-Caused Damage Broken router, cut fiber wire, burnt adapter ₹150–₹300 (based on damage)
Reinstallation / Relocation Shifting to another flat, floor, or building ₹200–₹400 (depending on material)
Out-of-Warranty Router / ONT
Replacement
Hardware replacement after warranty expiry At actual cost
Extra Fiber Cable or Material Additional fiber length or new connector
required
₹10–₹15 per meter
Service Type Description Typical Charge
Custom Installation Work Wall mounting, casing, long-distance wiring As per on-site quotation
💡 You will always be informed of any applicable charges before the technician visit or service execution.
🧩 3️⃣ Warranty Coverage
Equipment Warranty Coverage Replacement Policy
ONT (Fiber Box) 1 Year from installation Free replacement if not physically damaged
Router (Mahek Provided) 6–12 Months depending on
model
Free repair or swap if under warranty
Power Adapter / Accessories 6 Months Replacement at cost if burnt or damaged
✅ Warranty covers manufacturing defects only. ❌ Damage due to mishandling, water, or power surge is not covered.
⚙️ 4️⃣ How to Confirm Charges Before Visit
Before a technician is assigned, our support team will:
Diagnose the issue remotely first.
Inform you in advance if a paid visit or material cost applies.
Record your verbal or written consent via WhatsApp or call.
You’ll never be charged without prior notice.
🧰 5️⃣ Payment Options for Paid Services
If a paid visit or repair is applicable, you can pay easily through:
💳 UPI / QR Code (Google Pay, PhonePe, Paytm)
💵 Cash on-site (technician will issue confirmation)
🔗 Online Customer Portal / App
Official invoices or payment receipts are always provided for transparency.
📞 6️⃣ Contact for Clarification
If you’re unsure whether your service is chargeable, contact our support team before confirming the visit.
📲 WhatsApp: +91 87884 12303
📞 Call: 022 697 18061
✉ Email: support@mahekbroadband.in
They’ll review your complaint and tell you exactly what’s covered under your plan or warranty.
📍 Mahek Broadband Office
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Visit Type Example Charges
Routine complaint (under plan) No internet, LOS issue ✅ Free
Fiber or router physical damage Customer mishandling 💰 Nominal charge
Relocation or reinstallation Moving flat / new location 💰 Applicable
Warranty replacement Within warranty period ✅ Free
Out-of-warranty replacement After expiry 💰 As per device cost
🧵 Question: My fiber line is damaged — how can I request a repair?
If your fiber cable is cut, bent, or disconnected, it can completely stop your internet service and cause
the LOS light on your ONT (fiber box) to blink red.
Don’t worry — Mahek Broadband provides quick and professional fiber repair service through our technical
team.
Here’s how to identify the problem and request a fast repair.
⚙️ 1️⃣ How to Know if Your Fiber Line Is Damaged
Check your ONT (Optical Network Terminal) lights:
Light Normal Status Issue Indicator
Power Solid Green Off = Power issue
PON Solid Green Off or Blinking = No network link
LOS Off 🔴 Blinking Red = Fiber cut, disconnection, or signal loss
If the LOS light blinks red continuously, your fiber line is likely damaged or disconnected.
🧩 2️⃣ Common Signs of Fiber Damage
Internet completely stopped, even after router restart.
Fiber cable visibly bent, cut, or pinched behind furniture or doors.
LOS light blinking, PON light off.
ONT connected but no signal or speed.
Cable connector feels loose or doesn’t “click” properly.
⚠️ Do not try to fix or cut the fiber cable yourself.
Fiber cables are very delicate and require special splicing tools for repair.
⚙️ 3️⃣ How to Request a Fiber Repair
You can easily raise a repair request through any of the following channels 👇
🟢 Option 1: WhatsApp (Quickest)
Send a message to our official WhatsApp:
📲 +91 87884 12303
Example:
✅ Our team will verify your connection remotely and assign a fiber technician within hours.
🔵 Option 2: Call Support Helpline
Hello Mahek Broadband,
My LOS light is blinking and fiber cable seems damaged.
Please arrange a technician for repair.
Name: Rohan Desai
Registered Mobile: 9876543210
Connection ID: MB4015
Address: Flat 303, Shiv Residency, Vasai West – 401201
📞 022 697 18061
Explain your issue clearly (“fiber cut” or “LOS blinking”).
Our support agent will raise a repair ticket immediately.
You’ll receive a confirmation via SMS or WhatsApp with Ticket ID.
🟣 Option 3: Customer Portal / App
Login at 🔗 https://login.mahekbroadband.in
or via 📱 Mahek Broadband App
Steps:
1. Go to Complaints / Raise Ticket.
2. Select “Fiber Line Issue” as complaint type.
3. Add description and upload photo if possible.
4. Submit request — you’ll get a tracking ID instantly.
🧰 4️⃣ Repair Process & Timeline
Task Description Typical Time
Complaint Registration Via WhatsApp, call, or portal Instant
Technician Assignment Based on area & slot availability Within 2–4 hours
Fiber Inspection Technician visits your premises Within 6–24 hours
Splicing / Reconnection Fiber rejoined & tested Usually within 1 hour of visit
Service Restoration Internet resumes Immediately after repair
🕐 Most fiber repairs are completed the same day if reported during working hours.
💰 5️⃣ Charges (if applicable)
Type of Issue Charges
Network-side fiber cut (main line) ✅ Free
Customer-side fiber damage (inside home) 💰 ₹150–₹300 (depending on material used)
Connector replacement / new fiber cable ₹10–₹15 per meter (only if additional length required)
💡 Charges are always communicated in advance — no hidden fees.
🧾 6️⃣ After Repair
Once the repair is completed:
Technician will test signal strength and confirm internet stability.
You’ll receive a closure confirmation message.
Keep your ONT and router powered ON for remote verification.
You can also reply “✅ Resolved” on WhatsApp to close the ticket officially.
🧠 7️⃣ Prevent Future Fiber Damage
✅ Avoid bending or rolling fiber cables tightly.
✅ Keep the cable away from door hinges or furniture edges.
✅ Never tape or pinch the cable with heavy objects.
✅ Do not unplug the connector unnecessarily.
✅ Inform our team if you plan to shift furniture or relocate the router.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Action How to Request Average Response Time
Fiber cut / LOS blinking WhatsApp +91 87884 12303 Same day
Broken connector Technician visit 6–12 hours
Network-side issue Auto repair by team Within 24 hours
Home fiber damage Paid repair ₹150–₹300 (informed in advance)
⏱️ Question: How long does it take to fix a fiber break?
A fiber break occurs when the optical fiber line that carries your internet connection gets cut, bent, or
physically damaged.
This can happen due to roadwork, construction, bad weather, or accidental damage in your building.
When this happens, your internet will stop working, and the LOS light on your ONT (fiber box) will
start blinking red.
At Mahek Broadband, we treat fiber breaks as high-priority issues and work to restore service as quickly as
possible.
⚙️ 1️⃣ Typical Resolution Time
Type of Fiber Break Location of Damage Estimated Fix Time
🏠 Customer Premises (Home Cable) Inside your flat or near router ⏱️ 6–12 hours
🏢 Building-Level (Distribution Point) Common area, terrace, or duct ⏱️ 12–24 hours
🌐 Area-Wide / Main Line Fiber Cut Outside premises, road or pole line ⏱️ 24–48 hours
⚡ Major External / Weather-Related
Cut
Storm, excavation, or power grid fault ⏱️ Up to 72 hours (rare)
🧠 In most cases, local fiber repairs are completed the same day if reported during working hours.
🧩 2️⃣ How Fiber Repairs Are Handled
🔹 Step 1: Complaint Registration
You can report a fiber issue through:
WhatsApp: +91 87884 12303
Call: 022 697 18061
Email: support@mahekbroadband.in
Or via Customer Portal
Once received, your complaint is logged, and a technician or fiber splicing team is assigned.
🔹 Step 2: Remote Verification
Our support team remotely checks your ONT’s signal status (optical power levels).
If a fiber break is detected, it’s immediately escalated to the network team for on-site inspection.
🔹 Step 3: Technician Visit & Repair
A technician visits your location or affected line area.
Using special tools (splicer and OTDR meter), they locate the break point.
The fiber is spliced (rejoined), reconnected, and tested for signal quality.
Once fixed, the PON light turns solid green on your ONT, and internet resumes.
⚙️ 3️⃣ What Affects Repair Time
Repair time depends on:
🧱 Accessibility: Whether the damaged fiber is inside your premises or outside on poles/ducts.
⚡ Power Supply: If the area’s power or junction box is off, splicing may be delayed.
🌧️ Weather Conditions: Heavy rain or storms can slow down restoration.
🧑🔧 Material Availability: Need for connectors, fiber joints, or new cable length.
🚧 Third-Party Work: Delays caused by construction or local permissions (for roadside fiber).
🧾 4️⃣ How You’ll Be Updated
You’ll receive an SMS or WhatsApp update once a ticket is registered.
If the issue is area-wide, we’ll notify all affected customers via broadcast message.
You can check real-time status via:
🔗 Customer Portal
📱 Mahek Broadband App
💬 WhatsApp message: “Check my complaint status”
💰 5️⃣ Repair Charges (If Applicable)
Situation Charges
Network-Side Fiber Break (Mahek Line) ✅ Free
Customer-Side Damage (Home Cable) 💰 ₹150–₹300 (depending on fiber length)
Connector or Port Replacement ₹10–₹15 per meter (if extra cable is required)
🧾 All charges (if any) are communicated before the visit. There are no hidden costs.
⚙️ 6️⃣ After Fiber Repair
Once the line is fixed:
The LOS light stops blinking, and PON becomes solid green.
Technician will test internet speed and stability.
You’ll receive a closure confirmation message or WhatsApp update.
✅ You can reply “Resolved” to confirm closure or “Not Resolved” if the issue persists.
🧠 7️⃣ Prevent Future Fiber Breaks
✅ Avoid bending or pressing the fiber cable under furniture or doors.
✅ Keep cable path clear and dust-free.
✅ Do not unplug the connector without reason.
✅ Inform our team before relocating the router or rearranging furniture near the ONT.
✅ For repeated break issues, request casing or protective conduit installation.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Type of Fiber Break Typical Fix Time Charges
Home fiber cut 6–12 hours ₹150–₹300
Building/common duct issue 12–24 hours Free
Type of Fiber Break Typical Fix Time Charges
Area-wide main line cut 24–48 hours Free
Major external fault 48–72 hours Free
🏢 Question: What if the line issue is outside my building?
If your fiber connection issue is due to a network fault or fiber cut outside your building, don’t worry
— Mahek Broadband’s network team will handle it entirely.
These types of issues are usually area-level faults (like fiber damage on poles, ducts, or junction boxes) and
are repaired by our field engineers — you don’t need to take any action other than reporting the problem
once.
⚙️ 1️⃣ How to Identify an External Line Issue
You may be facing an outside line issue if:
Symptom What It Means
🔴 LOS light blinking red on ONT No optical signal reaching your premises — likely network or
line fault
🟠 Neighbors also have no internet Confirms it’s not just your individual line
⚙️ Technician says “main line fault” or “area outage” Problem lies between junction box and main fiber hub
💡 ONT and router both powered ON but no PON light Indicates no signal coming from upstream source
💬 If you and others nearby experience the same problem, it’s almost certainly a network-side line issue, not
your router or internal cable.
🧩 2️⃣ How to Report the Issue
You can report it through any of the following channels 👇
🟢 WhatsApp (Quickest)
📲 +91 87884 12303
Example message:
Our system will log your complaint and automatically flag it as a network-level issue for the field team.
🔵 Call Support
📞 022 697 18061
Provide your registered number and describe the issue (mention if others in your area are affected).
The agent will check live network status and, if confirmed, escalate to our fiber maintenance
team immediately.
Hello Mahek Broadband,
My LOS light is blinking and I confirmed that other users in my building also have no internet.
Please check if there’s an external line issue in our area.
Name: Priya Nair
Registered Number: 9820012345
Connection ID: MB4098
Building: Shree Krishna Apt, Vasai West
🟣 Customer Portal / App
Log in at https://login.mahekbroadband.in
Go to Complaints → Raise New Ticket
Select “Network Line / Fiber Issue (Outside Building)”
Add short description and submit.
📱 You can also do this from our Android App:
Mahek Broadband App
⚙️ 3️⃣ How Long It Takes to Fix
Type of Fault Description Typical Resolution Time
🏢 Building-Level Fault Cable disconnected between floor & junction
box
⏱️ 6–12 hours
🛜 Street / Pole Fiber Cut Cable broken outside your building ⏱️ 12–24 hours
🌐 Main Line (Area Outage) Damage between distribution and network
hub
⏱️ 24–48 hours
⚡ Severe Damage / Construction
Cut
Large-scale repair by splicing team ⏱️ Up to 72 hours (rare)
🕐 Our network engineers work continuously during outages to restore service as soon as possible.
💰 4️⃣ Charges for External Line Issues
Issue Type Repair Responsibility Charges
Outside Building / Network Side Mahek Broadband ✅ Free
Inside Home (Customer
Premises)
Customer’s responsibility 💰 ₹150–₹300 (if cable needs replacement)
✅ If the fault is outside your building or part of Mahek’s main fiber line, repair and restoration are completely
free of cost.
🧾 5️⃣ How You’ll Be Updated
You’ll receive SMS or WhatsApp updates about area faults and repair progress.
Once restored, our system will automatically send a “Service Restored” message.
You can also check the latest status anytime by sending:
🧰 6️⃣ What You Can Do Meanwhile
✅ Keep your ONT and router powered ON — this helps our team test remotely.
✅ Do not unplug or move the fiber connector.
✅ Avoid frequent restarts while the issue is being fixed.
✅ If your plan expires during outage, renew it once service is restored — activation is automatic.
✅ Inform nearby users to report once (multiple complaints for the same outage aren’t needed).
🧠 7️⃣ Preventive Maintenance
To minimize future network faults:
Ensure fiber cables from junction box to your flat are not hanging loosely.
Avoid tying or bending cables near doors or balcony rails.
Report any visible external fiber damage in your area — early alerts help us act faster.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
“Check my complaint status” on WhatsApp.
💡 Quick Summary
Scenario Who Fixes It Cost Estimated Time
Fiber cut outside building Mahek Network Team ✅ Free 12–48 hours
Damage inside home Technician (customer side) 💰 ₹150–₹300 6–12 hours
Area-wide outage Mahek Field Engineers ✅ Free 24–48 hours
🔋 Question: Do you provide a backup connection during downtime?
At Mahek Broadband, we do everything possible to ensure your internet runs smoothly and consistently.
However, during unexpected situations such as fiber cuts, power outages, or major network maintenance,
your connection may experience temporary downtime.
While we don’t currently provide automatic secondary connections, we do offer multiple backup
options and priority restoration support to minimize impact for our customers.
⚙️ 1️⃣ Understanding Downtime Situations
Cause of Downtime Example Typical Duration
🛜 Fiber Cut / Line Damage Cable cut during construction work 6–24 hours
⚡ Power Outage at Network Hub Transformer or local power fault 1–6 hours
🧰 Scheduled Maintenance Network upgrades, backend updates 30–60 minutes
🌧️ Weather-Related Damage Heavy rain, flooding, lightning 12–48 hours (rare)
💡 Our technical team actively monitors and restores affected areas as quickly as possible.
🧩 2️⃣ Current Backup & Support Options
🟢 1. Mobile Hotspot (Recommended Temporary Option)
During any brief downtime, you can connect your devices using:
Your smartphone’s 4G/5G hotspot feature.
Or a USB data dongle as an alternate network.
💡 Tip: Keep a low-data emergency SIM (Jio, Airtel, or VI) handy for such cases.
🔵 2. Router Dual WAN Setup (Optional)
If you use a dual-WAN router, you can configure:
Primary WAN: Mahek Broadband (fiber PPPoE)
Secondary WAN: 4G USB modem or mobile hotspot
The router will automatically switch to the backup network during downtime and revert once Mahek service
resumes.
⚙️ Supported Routers:
TP-Link Archer Series (C6, C80, AX10), Tenda AC10, and other dual-WAN compatible routers.
Need help setting it up?
📞 Call our support team at 022 697 18061 for guidance.
🟣 3. Mahek Priority Restoration Support
All customers receive priority restoration based on complaint category and area.
When downtime occurs, our network team starts restoration immediately — no need for manual follow-up
in large outages.
✅ We keep you updated via:
WhatsApp Broadcast
SMS Alerts
Customer Portal Updates
🧾 3️⃣ Future Plans (Coming Soon 🚀)
Mahek Broadband is working to introduce:
Auto Backup Add-ons: Optional 4G-based backup plans for business or premium customers.
Smart Router Packages: Routers with built-in 4G SIM slot for auto-failover during outages.
SMS & WhatsApp Alerts: Automatic downtime notifications with estimated restoration time.
Stay tuned for announcements on our official website:
🌐 https://mahekbroadband.in
⚙️ 4️⃣ Compensation or Credits (If Applicable)
If there’s an extended downtime caused by a network-side issue, Mahek Broadband may:
Provide pro-rata credits or plan validity extensions,
Based on outage duration and service impact.
You can request this by emailing:
✉ support@mahekbroadband.in with your Connection ID and details.
🧰 5️⃣ What You Can Do During Downtime
✅ Keep your ONT and router powered ON — helps our system detect when service is restored.
✅ Avoid frequent resets — the issue will auto-resolve once the line is repaired.
✅ Check WhatsApp or SMS for updates on your area.
✅ Use your mobile data temporarily for important tasks.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Backup Option Description Cost Availability
Mobile Hotspot Use 4G/5G mobile data Free / Personal SIM ✅ Available
Dual-WAN Router Auto-switch to 4G USB dongle One-time hardware cost ⚙️ Optional
Priority Restoration Automatic network recovery Free ✅ Active for all
Future Add-on Fiber + 4G combo router Paid (coming soon) 🚧 In progress
🕓 Question: Why does the internet disconnect at specific times of the day?
If your internet connection drops at roughly the same time every day — such as early morning, evening, or
late night — it’s usually caused by power fluctuations, peak-time congestion, local interference, or
scheduled maintenance.
This issue is quite common and can often be resolved with simple checks or minor adjustments.
⚙️ 1️⃣ Common Reasons for Time-Specific Disconnections
🔹 A) Power Supply or Voltage Fluctuation
Sudden power drops can cause your ONT (fiber box) or router to reboot automatically.
Happens often in areas with load-shedding or shared electricity backup (inverters/generators).
The result: connection goes offline briefly at the same time daily.
✅ Solution:
Plug both ONT and router into a UPS or mini power backup.
Use a voltage-stabilized socket to protect adapters from low or high voltage.
🔹 B) Network Load During Peak Hours
Between 7 PM to 11 PM, many users stream, game, or video call — causing temporary bandwidth
congestion.
This may lead to intermittent disconnections or slow response for some users.
✅ Solution:
Restart router once during peak hours to refresh your connection.
Avoid running multiple heavy downloads simultaneously.
Upgrade to a higher speed plan if you use multiple devices during peak time.
🔹 C) Router Auto-Reboot or Heat-Related Drop
Some routers are configured to auto-restart for maintenance or overheat due to continuous 24×7 use.
✅ Solution:
Check router settings under “System Maintenance → Auto Reboot” and disable it.
Keep your router in a cool, well-ventilated area — not near windows or electronics.
Clean dust from vents regularly.
💡 If your router reboots exactly once daily at the same hour — it’s likely this feature is enabled.
🔹 D) Scheduled Maintenance or Line Reset
Mahek Broadband occasionally performs night-time maintenance (usually between 1 AM–5 AM) to
improve performance or update servers.
During this window, some users may face short disconnections lasting 5–10 minutes. ✅ Solution:
These are temporary and planned — service resumes automatically.
Check for messages on WhatsApp or SMS about scheduled maintenance in your area.
🔹 E) Wi-Fi Channel Interference
If Wi-Fi drops around the same time every day, interference could be the cause — for example:
Neighbors’ routers overlap channels during evening usage.
Nearby devices like microwaves, cordless phones, or Bluetooth speakers cause interference.
✅ Solution:
Log in to your router → Wireless Settings → Channel
Change 2.4GHz channel to 1, 6, or 11 for stability.
Prefer using 5GHz Wi-Fi for better performance.
🔹 F) ISP Line Fluctuation or Area Load
If multiple users in your building face disconnections at the same time, it may be due to:
Shared distribution switch resets.
Fiber hub reboot or local power loss.
✅ Solution:
Report the issue once via WhatsApp (+91 87884 12303) — our network team will monitor your line logs.
If confirmed, we’ll schedule a technician to inspect the junction box or fiber splitter.
🧩 2️⃣ How to Diagnose the Pattern
Observation Likely Cause Fix
Disconnects exactly every day at the same
time
Router auto-reboot enabled Disable auto reboot
Only disconnects during power outage ONT loses power Connect to UPS
Slow / drops in evening Peak-hour congestion Restart router / upgrade plan
Wi-Fi cuts out but LAN stable Wireless interference Change channel / band
LOS light blinks red during downtime Network-side fiber issue Report to support
⚙️ 3️⃣ Recommended Steps to Fix It
1. Restart your ONT and router once in the morning and evening.
2. Ensure both are connected to the same power backup line.
3. Check for firmware updates in your router admin panel.
4. If using dual-band Wi-Fi, lock devices to 5GHz for more stable signal.
5. If disconnections persist daily, share your time pattern with support — they’ll check system logs for that
exact period.
🧰 4️⃣ How to Report This Issue
📲 WhatsApp: +91 87884 12303
📞 Call: 022 697 18061
✉ Email: support@mahekbroadband.in
Send a message like:
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Cause Typical Time Solution
Power fluctuations Early morning or evening Use UPS or stabilizer
Peak-hour congestion 7 PM – 11 PM Restart router / upgrade plan
Auto router reboot Fixed time daily Disable in router settings
Maintenance Late night Wait 5–10 mins (auto restore)
Hello Mahek Broadband,
My internet disconnects every day around 9 PM.
Please check if there’s any line or router issue.
Name: Ritesh Kumar
Registered Mobile: 9876543210
Connection ID: MB4032
Address: Flat 101, Royal Galaxy, Vasai West
Cause Typical Time Solution
Wi-Fi interference Evening Change Wi-Fi channel
Area power/fiber reset Random hours Report via WhatsApp
📶 Question: Can I check my fiber signal strength myself?
Yes!
You can easily check your fiber signal strength (Optical Power Level) using your ONT (Optical Network
Terminal) device at home.
This helps you understand whether your internet issues (like slow speed or LOS light blinking) are caused by
a weak or lost fiber signal — even before a technician visit.
⚙️ 1️⃣ What Is “Signal Strength” in Fiber Broadband?
In fiber networks, signal strength is measured in dBm (decibel-milliwatts).
It indicates how much optical light power is being received by your ONT device.
The closer your signal is to 0, the stronger it is; the lower (more negative) it gets, the weaker it becomes.
Signal Range (dBm) Status Meaning
–18 dBm to –25 dBm ✅ Excellent Strong fiber signal, perfect connection
–26 dBm to –28 dBm ⚠️ Good / Acceptable Minor loss, stable internet
–29 dBm to –30 dBm 🔸 Weak May cause slow or unstable connection
Below –30 dBm 🔴 Poor / Failing High loss — likely fiber cut, bend, or connector issue
💡 If your ONT reads “LOS blinking” or shows no optical signal, it means signal is not reaching your device
at all.
🧩 2️⃣ How to Check Fiber Signal on Your ONT
Different ONT brands (Netlink, Syrotech, Digisol, etc.) have their own login pages, but the process is almost
the same.
✅ Step-by-Step Guide
1. Connect your laptop or mobile to the ONT using a LAN cable or Wi-Fi (if available).
2. Open a browser and enter your ONT login page:
Most common: 192.168.1.1 or 192.168.100.1
3. Login Credentials (default values):
Username: admin
Password: admin or password
(If you changed it, use your own credentials.)
4. Once logged in, look for a tab or menu named:
“Status”, “Device Info”, or “Optical Information”
5. Check the field labeled “RX Power” or “Optical Receive Power” — that’s your signal strength (in dBm).
6. Note down the value (e.g., –23.5 dBm).
💡 The “TX Power” (Transmit Power) is usually constant — what matters most is the RX (Receive Power).
📱 Example: Netlink ONT Interface
✅ This means your connection is stable and receiving strong fiber signal.
⚙️ 3️⃣ What to Do Based on the Reading
Reading Condition Action
–18 to –26 dBm ✅ Normal No issue — good signal
–27 to –29 dBm ⚠️ Borderline Monitor; may need line adjustment
–30 dBm or below 🔴 Weak Signal Contact Mahek Support immediately
LOS blinking (no reading) ❌ No signal Fiber cut or disconnected
🧰 4️⃣ Causes of Weak Fiber Signal
Bent or twisted fiber cable behind furniture or door.
Loose or improperly connected fiber plug.
Damaged connector tip (dust, dirt, or broken end).
Junction box (splitter) issue in building or area.
Fiber cut or splicing fault during maintenance.
🧾 5️⃣ When to Contact Support
If your RX Power is below –29 dBm or LOS light is blinking:
📲 WhatsApp: +91 87884 12303
📞 Call: 022 697 18061
✉ Email: support@mahekbroadband.in
Provide your:
Name
Registered number
Connection ID
RX Power reading (e.g., –31.2 dBm)
Screenshot of ONT status (if possible)
Our technical team will remotely verify the signal from our end and schedule a fiber technician visit if
required.
🧠 6️⃣ Tips for Maintaining Strong Fiber Signal
✅ Don’t bend or roll your fiber cable tightly.
✅ Keep ONT’s fiber connector dust-free.
✅ Avoid moving the ONT or router frequently.
✅ Keep cable away from doors, sharp corners, and direct sunlight.
✅ Inform support if your fiber cable ever feels loose or damaged.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Check Method Device How to Access Ideal Range
ONT Login Netlink / Syrotech / Digisol 192.168.1.1 –18 to –26 dBm
Status → Optical Information:
RX Power: -24.2 dBm
TX Power: 2.4 dBm
PON State: Working
LOS: Off
Check Method Device How to Access Ideal Range
Mobile App (if supported) Smart ONT models App → Status → Optical Info –18 to –26 dBm
Technician Tool OTDR / Power Meter (Used by Mahek team) –15 to –25 dBm
🏘️ Question: What if my neighbors have internet but mine is down?
If your neighbors’ Mahek Broadband connection is working fine, but only your connection is down, it
means the issue is specific to your line, ONT (fiber box), or router — not a network-wide problem.
This is usually easy to diagnose and fix with a few simple checks.
⚙️ 1️⃣ Common Reasons Why Only Your Internet Is Down
Cause Description Affects
🔌 Power Supply Issue ONT or router not receiving stable power Only your setup
🧵 Fiber Connector Loose / Bent The fiber cable near your ONT is unplugged or
kinked
Single user
💡 Signal Loss / Weak RX Power Low optical signal reaching your ONT (–29 dBm
or below)
One line in splitter
⚙️ Router Misconfiguration Wrong PPPoE username/password or settings
reset
Only your router
🔒 Account Expired / Suspended Plan expired or payment not updated Individual account
🔄 ONT Not Registered ONT ID mismatch or system error Individual ONT only
🧩 2️⃣ Step-by-Step Troubleshooting
🔹 Step 1: Check ONT (Fiber Box) Lights
Light Normal Problem
Power Solid Green Off → Power adapter issue
PON Solid Green Off → No network link
LOS Off 🔴 Blinking → Fiber disconnected or signal lost
LAN Blinking Off → Router not connected to ONT
✅ If LOS light blinks red but your neighbor’s LOS is off, your individual fiber line is likely loose, bent, or
broken.
🔹 Step 2: Verify Router Lights
Check if Internet (WAN) light on router is on or blinking.
If only Wi-Fi light is on but Internet is off → router not getting signal.
Restart both ONT and router. Wait 2 minutes for lights to stabilize.
🔹 Step 3: Test Account Status
Visit 🔗 https://login.mahekbroadband.in
Login using your Username and Password.
If it shows “Expired” or “Suspended”, your plan needs renewal.
You can also check or renew using our Mahek Broadband App:
Download on Play Store
💡 Your neighbor’s connection may still work if their renewal date differs.
🔹 Step 4: Inspect the Fiber Connector
Check if the thin white fiber cable is securely inserted into the ONT port.
Make sure it’s not bent, twisted, or hanging loosely.
If it feels loose, gently push it until you hear a click. ⚠️ Do not remove or reinsert the connector repeatedly — it’s delicate and may worsen the damage.
🔹 Step 5: Check Router PPPoE Settings
If the ONT lights are normal but no internet:
1. Log in to your router ( 192.168.0.1 or 192.168.1.1 ).
2. Go to Network → WAN / Internet Settings.
3. Make sure the connection type is PPPoE.
4. Enter your Mahek Broadband username and password.
5. Save and reboot router.
💬 If you don’t remember your login credentials, contact our support team — we’ll resend them securely.
⚙️ 3️⃣ When to Contact Mahek Support
If:
Your LOS light blinks continuously, or
Your ONT shows no signal, or
You’ve verified your router & plan but internet still doesn’t work
👉 Contact our team — we’ll remotely test your ONT signal strength.
📲 WhatsApp: +91 87884 12303
📞 Call: 022 697 18061
✉ Email: support@mahekbroadband.in
Provide:
🧾 4️⃣ What Happens Next
Our system will run a remote line test for your ONT.
If weak or no signal is detected → technician assigned for inspection.
If configuration or authentication issue → our backend team resets it.
Once fixed, you’ll receive a ticket closure confirmation via WhatsApp or SMS.
Typical resolution time: within 4–12 working hours, depending on the issue type.
🧠 5️⃣ Tips to Prevent This in Future ✅ Don’t move or unplug your ONT or fiber cable unnecessarily.
✅ Renew your plan 1–2 days before expiry to avoid disconnection.
✅ Keep both ONT and router connected to UPS for power stability.
✅ Regularly restart router (once a week) to clear cache and improve connectivity.
✅ Report repeated drops or weak signal to Mahek support — it may indicate minor line loss.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g. MB4034]
Address: [Building Name, Area]
Issue: My neighbors have internet but mine is down.
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Problem Possible Cause Solution
Neighbors’ internet works but yours doesn’t Loose fiber or weak signal Check ONT lights, report if LOS
blinks
Only your plan expired Account inactive Renew via portal/app
Router shows Wi-Fi but no internet PPPoE credentials issue Re-enter or reset
ONT power off Adapter fault Replace or test
LOS blinking red Individual fiber disconnection Technician visit required
📞 Question: Whom should I contact if my complaint is not resolved?
At Mahek Broadband, we aim to resolve every customer complaint quickly and efficiently, usually within a
few hours.
However, if your issue remains unresolved beyond the normal timeframe, you can use our Complaint
Escalation Process to ensure it gets the right attention and priority from our senior team.
⚙️ 1️⃣ Standard Resolution Timelines
Complaint Type Expected Resolution Time
Minor Router / Wi-Fi Issue 1–2 Hours
Fiber / LOS Line Issue 6–24 Hours
Router or ONT Replacement Within 24 Hours
Area-Wide Outage 24–48 Hours (depending on access)
If your issue is still unresolved after the above duration, it’s time to escalate it using the steps below.
🧩 2️⃣ Escalation Levels at Mahek Broadband
Level Contact Method Who Handles It Response Time
Level 1 WhatsApp / Call Support Frontline Technical Team Within 1–2 Hours
Level 2 Email Escalation Senior Technical Manager Within 12–24 Hours
Level 3 Office Visit / Written Feedback Management Review Team Within 48 Hours
🔹 Step 1 – Follow Up on Your Ticket
If your complaint is already registered, you’ll have a Ticket ID (e.g., MB4025).
Reply on WhatsApp to the existing chat with:
“Follow-up on Ticket #MB4025 — not yet resolved.”
Or call our helpline and share your Ticket ID.
📲 WhatsApp: +91 87884 12303
📞 Helpline: 022 697 18061
Our team will review your ticket and prioritize it for rechecking or re-assignment.
🔹 Step 2 – Escalate via Email
If your issue persists after following up with support, send an escalation email to:
✉ support@mahekbroadband.in
Email Format Example:
📩 Your email will be reviewed by our Senior Technical Manager, and you’ll receive a response within 24
working hours.
🔹 Step 3 – Escalate to Management (Final Level)
If the issue remains unresolved even after escalation:
Visit or write to our Mahek Broadband Office directly for management-level review.
Our management team will ensure your complaint is addressed personally.
🏢 Office Address:
Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
🕙 Office Hours:
Monday – Saturday: 10:00 AM to 8:00 PM
Sunday: 10:00 AM to 1:00 PM
⚙️ 3️⃣ Important Guidelines for Smooth Escalation
✅ Always mention your Ticket ID, Registered Mobile Number, and Connection ID. ✅ Keep your ONT and router powered ON — this helps our team test remotely.
✅ Avoid opening duplicate complaints for the same issue.
✅ Reply in the same chat or email thread for better tracking.
✅ Escalations without required details may take longer to verify.
🧾 4️⃣ Follow-Up and Tracking
Once escalated:
You’ll receive updates via WhatsApp, SMS, or email.
Each escalation level is monitored by our Quality & Service Review Team.
Resolved tickets are closed only after customer confirmation.
You can check complaint progress anytime at:
🔗 https://login.mahekbroadband.in
Or use the Mahek Broadband App:
📱 Download Here
🧠 5️⃣ Common Escalation Scenarios
Subject: Escalation – Unresolved Complaint [Ticket ID: MB4025]
Hello Mahek Broadband Team,
My internet issue has been pending since [date]. I’ve already contacted support but haven’t receiv
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4012]
Issue Description: [Brief explanation of problem]
Preferred Time for Callback: [e.g., Anytime after 2 PM]
Kindly look into this on priority.
Thank you,
[Your Name]
Scenario Next Action
Complaint pending beyond 24 hrs Follow up via WhatsApp
No technician visit scheduled Call helpline directly
Fiber issue not fixed after visit Escalate via email
Repeated issue after resolution Escalate to management
🧰 6️⃣ Our Commitment to You
Mahek Broadband ensures:
✅ Every escalation is reviewed by a senior engineer.
✅ No ticket is closed until you confirm the issue is resolved.
✅ Repeat issues are prioritized automatically.
✅ Transparency and timely updates throughout the process.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Escalation Step Contact Method Response Time Handled By
Level 1 WhatsApp / Call 1–2 Hours Frontline Support
Level 2 Email
to support@mahekbroadband.in
12–24 Hours Senior Tech Manager
Level 3 Office Visit / Written Feedback 24–48 Hours Management Team
📧 Question: Is there an escalation email or helpline number?
Yes — Mahek Broadband provides both a dedicated helpline number and an escalation email to ensure
that your issues are resolved promptly and transparently.
If your problem remains unresolved after the initial complaint or you need to reach a senior support
executive, you can use the following official escalation channels.
☎️ 1️⃣ Mahek Broadband Helpline Number
For immediate assistance or complaint follow-up, you can call our customer care team directly.
📞 Helpline Number: 022 697 18061
⏰ Working Hours:
Monday to Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 1:00 PM
✅ Available For:
Technical and connection issues
Plan renewal or activation queries
Fiber / LOS light problems
Technician visit scheduling
Complaint follow-ups and escalation
📞 If your issue is urgent (like no internet or LOS blinking), calling the helpline ensures the fastest response.
💬 2️⃣ WhatsApp Support (Instant Ticketing)
You can also message us on WhatsApp for support, updates, or to raise a complaint directly.
📲 Official WhatsApp: +91 87884 12303
Simply message:
You’ll receive:
Ticket confirmation
Status updates
Technician visit notifications
💬 If your issue isn’t resolved within the expected time, you can also reply “Escalate” in the same chat — our
senior team will review it.
📧 3️⃣ Escalation Email (For Senior-Level Review)
If your issue remains unresolved after contacting support or you want a formal escalation, you can write to
our Technical Escalation Desk.
📧 Email: support@mahekbroadband.in
Use this format:
📩 Your email will be reviewed by our Senior Technical Manager and responded to within 24 working hours.
🧩 4️⃣ When to Use the Escalation Email or Helpline
Situation Recommended Contact
Issue unresolved after 24 hours 📧 Escalation Email (support@mahekbroadband.in )
Technician not arrived / late visit 📞 Helpline (022 697 18061)
Urgent disconnection / LOS blinking 📞 Helpline for immediate response
Complaint pending for multiple days 📧 Escalation Email
Follow-up or ticket status 💬 WhatsApp (+91 87884 12303)
⚙️ 5️⃣ Escalation Handling Process
Once your escalation is submitted:
1. A senior engineer or manager reviews your complaint.
Hello Mahek Broadband,
My internet is not working since morning.
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4015]
Subject: Escalation – Unresolved Complaint [Ticket ID: MBXXXX]
Hello Mahek Broadband Team,
My complaint has been pending since [Date]. I’ve contacted support, but it’s still unresolved.
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4015]
Issue Description: [Short explanation of the problem]
Ticket ID: [if available]
Preferred Contact Time: [e.g., After 3 PM]
2. You’ll receive a confirmation email or WhatsApp update within a few hours.
3. If a technician visit is needed, it’s prioritized automatically.
4. The issue is resolved and closed only after your confirmation.
Typical escalation resolution time: within 24–48 working hours, depending on issue complexity.
🧠 6️⃣ Tips for Effective Escalation
✅ Always include your Ticket ID, Registered Mobile, and Connection ID in your message.
✅ Keep your ONT and router powered ON for remote testing.
✅ Don’t raise duplicate complaints — follow up on the same ticket thread for faster handling.
✅ Escalate only after the initial response time has passed (e.g., 12–24 hours for technical issues).
✅ Attach screenshots or photos if relevant (e.g., LOS light blinking).
📍 Mahek Broadband Support Office
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Contact Type Purpose Contact Details Availability
📞 Helpline Immediate assistance 022 697 18061 10 AM – 8 PM (Mon–Sat)
💬 WhatsApp Quick ticket or updates +91 87884 12303 10 AM – 8 PM (Mon–Sat)
📧 Escalation Email Unresolved complaints support@mahekbroadband.in 24/7 (monitored)
💬 Question: How can I share feedback about installation or service?
At Mahek Broadband, customer feedback helps us improve our quality of service, technician performance,
and overall customer experience.
We encourage every customer to share honest feedback after installation, service visits, or issue
resolution — whether it’s appreciation or suggestions for improvement.
You can share your feedback through multiple convenient options listed below 👇
🧩 1️⃣ WhatsApp Feedback (Quickest & Easiest)
After your installation or complaint closure, you’ll automatically receive a WhatsApp message from our
official number:
📲 +91 87884 12303
Simply reply with:
⭐⭐⭐⭐⭐ (rating out of 5)
And a short comment about your experience
Example:
Rating: ⭐⭐⭐⭐
✅ Your feedback is directly reviewed by our service quality team and management.
💡 You can also message feedback anytime manually — even if you didn’t receive a follow-up text.
🧾 2️⃣ Google Review (Public Feedback)
You can also share your experience publicly and help others learn about our service.
🌟 Click to Review on Google:
👉 https://g.page/r/CcQZBtAW8j4nEBM/review
Please mention:
Your connection area or building name
Whether feedback is for installation, technician service, or support response
Example:
📧 3️⃣ Email Feedback (Detailed or Private)
For detailed feedback, complaints, or compliments about specific technicians or installation quality, you can
email us directly:
📧 support@mahekbroadband.in
Email Format Example:
🕐 Email feedback is reviewed within 24 working hours by our management team.
🌐 4️⃣ Feedback via Customer Portal or App
You can also rate our service directly through your customer account:
🔗 Portal: https://login.mahekbroadband.in
📱 Android App: Mahek Broadband App
Steps:
1. Login to your account.
2. Go to Tickets / Feedback Section.
3. Click “Rate Service” or “Add Feedback.”
4. Select rating (1–5 stars) and add your comments.
🧰 5️⃣ When to Share Feedback
Situation Type of Feedback
✅ After Installation Speed of setup, technician behavior, cleanliness of work
✅ After Complaint Resolution Whether issue was resolved promptly and properly
✅ After Plan Renewal / Support Call Response time, billing clarity, and overall experience
💬 General Feedback Suggestions for improving speed, service, or plans
Feedback: Installation was smooth, and the technician was helpful. Please improve response time fo
“Very happy with Mahek Broadband service in Vasai West. Installation was fast, and internet speed is
consistent. Highly recommended!”
Subject: Feedback – Installation Experience [Your Connection ID]
Hello Mahek Broadband Team,
I recently had my connection installed on [date]. The technician was very polite and completed the
Rating: 5/5
Comments: Great service! I’d appreciate quicker activation for future customers.
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4015]
⚙️ 6️⃣ How Your Feedback Helps
Every feedback submission is:
Logged into our Customer Quality Database.
Reviewed by the Service Quality & Management Team.
Used to identify top-performing technicians and improve weak areas.
🏅 Positive feedback also contributes to internal performance rewards for our staff.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Method Description Best For Link / Contact
💬 WhatsApp Feedback Send rating & comment Quick review wa.me/918788412303
🌟 Google Review Public rating & testimonial Share overall experience Click Here
📧 Email Detailed feedback or
complaint
Management review support@mahekbroadband.in
🌐 Portal / App Internal rating system Ticket-based review login.mahekbroadband.in
💬 Example Feedback Messages
⭐ “Technician came on time and installed neatly. Great service!”
⭐⭐⭐ “Internet works fine, but please improve evening response time.”
⭐⭐⭐⭐⭐ “Excellent experience — polite staff, fast speed, and good communication!”
🌟 Question: Can I rate my technician or give service feedback?
Yes!
At Mahek Broadband, we value your feedback and encourage you to rate our technicians and overall
service experience after every installation, complaint resolution, or maintenance visit.
Your ratings help us maintain high-quality service, recognize hardworking staff, and continuously improve
our customer experience.
⚙️ 1️⃣ When You Can Rate or Give Feedback
You’ll be invited to share feedback after key service interactions, such as:
Event When Feedback is Requested
🏠 New Installation After setup is completed and connection is activated
⚙️ Technician Visit After a repair, fiber fix, or router/ONT replacement
💬 Complaint Resolution Once your internet issue is marked “Resolved”
📞 Customer Support Interaction After chat or call follow-up closure
💡 You can also submit feedback anytime voluntarily if you want to appreciate or report a service
experience.
🧩 2️⃣ How to Rate Your Technician or Service
🟢 Option 1: WhatsApp Feedback (Fastest)
After your service visit, you’ll receive a follow-up WhatsApp message from our official support number:
📲 +91 87884 12303
Reply with your rating and a short comment, for example:
✅ This goes directly to our Service Quality Team and is shared with management for recognition or review.
💡 Didn’t get a message? You can still manually send your feedback anytime to the same number.
🔵 Option 2: Google Review
You can also post public feedback and help others know about our service quality.
🌟 Leave a Review Here: 👉 https://g.page/r/CcQZBtAW8j4nEBM/review
Example:
🟣 Option 3: Email Feedback (For Detailed Comments)
If you’d like to share detailed praise, complaint, or suggestions about your technician’s performance or
service quality:
📧 Email: support@mahekbroadband.in
Example Format:
Our Service Review Team monitors all feedback emails and ensures timely action where necessary.
🟢 Option 4: Customer Portal / App
You can also submit feedback through your account anytime.
🔗 Portal: https://login.mahekbroadband.in
📱 Android App: Mahek Broadband App
Steps:
1. Login to your account.
2. Go to “Feedback” or “Tickets” section.
3. Click “Rate Service” next to your recent ticket.
4. Add stars (1–5) and type your comments.
🧾 3️⃣ How Your Rating Is Used
Rating: ⭐⭐⭐⭐⭐
Feedback: Technician Sameer was polite and fixed the issue quickly. Great service!
“Excellent support! The technician reached on time, neatly installed the router, and explained everything
clearly. Highly recommended.”
Subject: Feedback – Technician Service [Your Connection ID]
Hello Mahek Broadband,
I’d like to share feedback for my recent service.
Technician Name: [If known]
Visit Date: [Date]
Feedback: [Describe your experience – positive or negative]
Rating: [e.g., 4/5]
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4012]
⭐ Technician ratings are reviewed weekly by our Quality & Operations Team. ✅ Excellent ratings result in recognition and bonuses for field staff.
⚠️ Poor ratings or repeated complaints trigger internal review and corrective training.
💬 Constructive suggestions are used to improve processes and customer experience.
🎯 Every feedback — good or bad — helps us make Mahek Broadband better.
🧰 4️⃣ What Kind of Feedback You Can Share
Feedback Type Example
👏 Positive Experience “Technician was polite, resolved issue in 10 minutes.”
⚙️ Service Quality Suggestion “Please provide better update notifications.”
🕓 Delayed Visit Feedback “Engineer came late; please improve scheduling.”
📶 Network Feedback “Connection speed is good, but Wi-Fi range could improve.”
💡 5️⃣ Quick Feedback Tips
✅ Always mention your Connection ID or Registered Number. ✅ Include technician’s name if available (shown on visit SMS).
✅ Give clear, honest feedback — both appreciation and suggestions help.
✅ You can request a callback if you rate 1–2 stars for quick resolution follow-up.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
Method
How to Rate / Give
Feedback Ideal For Link
💬 WhatsApp Send rating & comment Quick, direct feedback wa.me/918788412303
🌟 Google Review Post public rating Overall service experience Click Here
📧 Email Detailed
technician/service
feedback
Private & documented support@mahekbroadband.in
🌐 Customer Portal / App Rate past tickets Logged customers login.mahekbroadband.in
💬 Example Feedback Messages
⭐ “Technician Harish fixed my fiber line quickly and neatly. Excellent job!”
⭐⭐⭐⭐ “Good service, but Wi-Fi setup took slightly longer.”
⭐⭐⭐⭐⭐ “Amazing experience — same-day installation and helpful staff!”
🌟 Question: Where can I leave a Google review for Mahek Broadband?
We truly appreciate customers who take a moment to share their experiences!
Leaving a Google Review helps us improve our services and also helps others in your area choose a reliable
internet provider.
Whether your experience was positive or you’d like to suggest improvements — every review counts.
⚙️ 1️⃣ Direct Link to Leave a Review
🟢 You can post your review anytime using this official link:
👉 https://g.page/r/CcQZBtAW8j4nEBM/review
When you click the link:
1. You’ll be redirected to our official Google Business page.
2. Click on the “Write a Review” button.
3. Choose a star rating (1–5) and write your feedback.
4. Click Post — your review will be published instantly.
✅ You’ll need to be logged in to your Google account to submit the review.
⭐ 2️⃣ How to Rate and What to Include
🟩 Star Rating Guide
Rating Meaning
⭐⭐⭐⭐⭐ Excellent — very satisfied with service and support
⭐⭐⭐⭐ Good — service is reliable, minor improvements suggested
⭐⭐⭐ Average — fair experience, some delays or issues
⭐⭐ Needs Improvement — service inconsistency or late response
⭐ Poor — unsatisfied, issue not resolved
💬 What You Can Mention in Your Review
Your installation experience (speed, technician behavior)
The internet performance (speed, stability, uptime)
Customer support quality (responsiveness, helpfulness)
Any suggestions or appreciation for specific team members
Example Review 1:
Example Review 2:
🧩 3️⃣ How Google Reviews Help You and the Community
✅ For Customers:
Your feedback helps us identify service improvements faster.
Positive reviews ensure you receive priority attention in future service upgrades.
✅ For the Community:
Helps other residents in your area (like Vasai, Nallasopara, Virar) make informed choices.
Encourages higher service standards for all customers.
✅ For Mahek Broadband:
Reviews motivate our staff and help us recognize top-performing technicians.
Allows us to stay transparent and accountable to our customers.
🧰 4️⃣ Other Feedback Options (Besides Google)
If you’d prefer a private feedback channel, you can also share your experience via:
💬 WhatsApp: +91 87884 12303
⭐⭐⭐⭐⭐ “Super fast installation and stable connection! Technician came on time and explained
everything clearly. Great experience with Mahek Broadband.”
⭐⭐⭐⭐ “Internet works great overall. The only suggestion is to improve response time during peak
hours.”
✉️ Email: support@mahekbroadband.in
🌐 Customer Portal: https://login.mahekbroadband.in
📱 Android App: Mahek Broadband App
💡 5️⃣ Tips for Writing Helpful Reviews
✅ Be specific — mention what you liked (e.g., speed, technician punctuality, support).
✅ Add your area name for local reference (e.g., “Vasai West” or “Ambadi Road”).
✅ Mention the technician’s name if they provided exceptional service.
✅ Keep feedback honest and respectful — both positive and constructive reviews are valuable.
✅ Update your review later if the issue gets resolved — it helps others see progress.
📍 Mahek Broadband Contact Information
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra 📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
🌐 Website: https://mahekbroadband.in
💬 Quick Summary
Action Platform Link / Contact Purpose
⭐ Leave Google Review Google Business Page Click Here Public feedback
💬 Share privately WhatsApp +91 87884 12303 Quick feedback
✉️ Email feedback support@mahekbroadband.
in
Installation / service
comments
Private communication
🌐 Portal / App login.mahekbroadband.in Rate closed tickets Internal record
💬 Example Messages You Can Post
⭐ “Great experience! The installation was done in under 2 hours. Smooth browsing and stable speed.”
⭐⭐⭐⭐⭐ “Mahek Broadband has the best support team in Vasai. Quick to respond and very
professional.”
⭐⭐⭐ “Good connection but please improve evening speed consistency.”