At Mahek Broadband, we value and respect your privacy. Protecting your personal information is one of our top priorities. This policy outlines how we collect, use, store, and protect your data when you use our internet and related services.
Our Commitment to Your Privacy
We are committed to maintaining the confidentiality, integrity, and security of all personal data shared with us. Mahek Broadband follows responsible data management practices and complies with all applicable data protection laws.
We collect and use your personal information solely to provide, improve, and support your relationship with Mahek Broadband.
We never sell or rent your personal information to any third party. Your information is only shared with our trusted partners and service providers to help us deliver our broadband and OTT services efficiently.
Information We Collect
We may collect personal details such as:
- Name, address, contact number, and email address
- Installation address and billing information
- Device details and IP address when you access our website or customer portal
- Service usage data for troubleshooting, analytics, or network performance monitoring
We may also collect limited information through social media or communication platforms (like WhatsApp or live chat) when you contact our support team.
All collected data is stored securely and used only for service delivery, billing, customer support, and improving your overall experience.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help remember your preferences, track session activity, and enhance site performance.
You may disable cookies in your browser settings if you prefer, but doing so may limit some website functionality.
Account & Password Security
When you create a Mahek Broadband account, your password ensures only you can access your information.
We recommend:
- Keeping your password confidential
- Logging out from shared devices after use
- Updating your password periodically
Mahek Broadband staff will never ask for your password via phone, email, or text.
Payment & Billing Information
To provide our services, we securely store and process limited billing data such as transaction references or payment confirmations.
All online payments are handled through secure and verified payment gateways. We do not store your credit or debit card details on our servers.
Communication via Email or SMS
Your registered contact details (email or mobile number) may be used to:
- Send billing reminders, service updates, and support communication
- Notify you about plan renewals or new offers
- Request feedback or survey participation (optional)
You may unsubscribe from promotional messages anytime by contacting our support team.
Legal Disclosure
We may disclose your personal information only if required by law, court order, or government authority, or to protect the rights, property, or safety of Mahek Broadband and its customers.
Your Rights
You may:
- View, update, or correct your personal details anytime through your Mahek Broadband account.
- Request deletion of your personal data by contacting us directly.
However, certain information may be retained to meet legal or billing obligations.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Mahek Broadband
Shop No. 2, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 +91 02269718061
✉ support@mahekbroadband.in