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FAQs

FAQS

Here are some frequently asked questions (FAQs) related to Internet Service from a customer's perspective:

When choosing an ISP, consider factors such as internet speed, reliability, cost, customer service, and availability in your area.

Broadband internet refers to high-speed internet access that is always on, while fiber-optic internet is a type of broadband internet that uses fiber-optic cables to transmit data at high speeds.

You can improve your internet speed by upgrading to a faster internet plan, using a wired connection instead of Wi-Fi, minimizing the number of devices connected to your network, and ensuring that your modem and router are up to date.

A modem is a device that connects your home network to the internet. You will need a modem to access the internet, but many ISPs also provide modem-router combo devices.

Yes, many ISPs offer internet service without the need for a phone line. You can choose from options like cable, fiber-optic, or fixed wireless internet.

Download speed refers to the speed at which data is transferred from the internet to your device, while upload speed refers to the speed at which data is transferred from your device to the internet.

If you are experiencing internet outages, check to see if there are any reported outages in your area, restart your modem and router, and contact your ISP for assistance if the problem persists.

Yes, in many cases you can use your own router with your ISP’s service. However, you will need to make sure that your router is compatible with your ISP’s network.

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