Archives: Help Center
- What Internet Plans Does Mahek Broadband Offer?
- How do I choose the best plan for my usage?
- What is the difference between Single Band and Dual Band router plans?
- Do I get a free router with my plan?
- Are OTT (Netflix, Disney+, etc.) plans available?
- What is the Fair Usage Policy (FUP) or data limit?
- Are the plans truly unlimited?
- What is the minimum speed after FUP limit is reached?
- How often do you update or launch new plans?
- Can I switch from an existing plan to another anytime?
- How can I subscribe to a new internet plan?
- How long does it take for a new plan to activate?
- How do I renew my plan after expiry?
- Can I renew my plan before the current one ends?
- Can I set up auto-renewal or recurring payment?
- What happens if I forget to renew my plan?
- Is there a late payment fee or reconnection charge?
- Can I transfer my connection to another address?
- How do I check my next renewal date?
- How do I check my data usage or remaining balance?
- How can I test my internet speed accurately?
- Why is my speed different from what I subscribed to?
- What affects my Wi-Fi speed at home?
- How can I get full speed on all my devices?
- Do you throttle speed during peak hours?
- How can I improve my download/upload speed?
- What should I do if my plan shows low speed frequently?
- What is the validity period of each plan?
- Can I pause my plan temporarily when I’m away?
- Do I get notifications before my plan expires?
- What happens to unused days if I renew early?
- Will my IP address change after renewal or upgrade?
- What happens if I change my router or device?
- Will I lose my router or data if my connection stays inactive?
- Can I transfer my remaining validity to another user or address?
- Can I reconnect my old connection after permanent disconnection?
- How can I check my plan status or active plan details?
- Are there any discounts on annual subscriptions?
- Do you offer referral or cashback rewards?
- Can I get a combo offer for router + plan together?
- How can I know about new offers or festive plans?
- Do you have student or business special plans?
- Do you offer limited-time festive or promotional plans?
- Do you have any ongoing offers for new customers?
- Are OTT combo offers included for new customers?
- Are free routers or installation available with promotional offers?
- Do you offer loyalty or renewal rewards for existing customers?
- Can I share my connection with multiple users?
- Can I share my connection with multiple users?
- Do you provide business or corporate internet plans?
- Is static IP available for businesses?
- Do you support VPN or server hosting on your plans?
- Do you provide dedicated or leased line connections for enterprises?
- What’s the difference between shared broadband and dedicated leased line plans?
- Whom should I contact if my plan doesn’t activate after payment?
- Can I get support via WhatsApp for plan upgrades or renewals?
- What are your working hours for support?
- How do I raise a complaint or service request?
- What is the usual resolution time for technical issues?
- What should I do if my issue isn’t resolved on time?
- How can I give feedback or rate your service?
- How long does it take to install Mahek Broadband after payment?
- Is installation available in my area or building?
- What do I need to provide before installation?
- Will your team check feasibility before installation?
- Can I choose where the router will be placed during installation?
- What does the standard installation process include?
- Do you provide underground or overground cable installation?
- Will drilling or wall work be required during setup?
- What happens if the installation is delayed?
- Who should I contact if my installation appointment is missed?
- Are there any installation or activation charges?
- Is installation free under specific offers?
- What happens if I cancel my installation request after payment?
- Will I get a refund if installation cannot be completed due to technical issues?
- Do you charge extra for long cable runs or additional materials?
- Are routers included in the installation charges?
- Does Mahek Broadband provide routers or ONTs?
- Is the router my property after installation?
- What if the router stops working after setup?
- Can I use my own router instead of Mahek’s provided router?
- What happens if I lose or damage the router?
- Do you configure Wi-Fi SSID and password during installation?
- Is the router dual-band or single-band?
- My installation is done but internet is not working — what should I do?
- Router lights are blinking but there is no connection — what could be the issue?
- The installation team left but signal strength is weak — can it be fixed?
- Can you reinstall or check my line if it stops working after a few days?
- What if my device cannot detect the Wi-Fi network after installation?
- How to know if my connection is activated successfully?
- Why is the LOS light red on my ONT or router?
- What should I do if my router keeps disconnecting frequently?
- What should I do if only some devices can connect to Wi-Fi but others can’t?
- Why is my speed slow even after successful installation?
- How does Mahek Broadband billing system work?
- What is the billing cycle for my broadband plan?
- Will I receive an invoice after payment?
- How do I download or print my invoice?
- Can I get a GST invoice for my payment?
- What if I haven’t received my bill or payment confirmation?
- How can I check my current balance or remaining validity?
- Does Mahek Broadband send payment reminders before due date?
- What payment options are available for Mahek Broadband?
- Can I pay online using UPI, debit, or credit card?
- Can I pay via cash or cheque at your office?
- Do you accept payments through Paytm, PhonePe, or Google Pay?
- Can I save my payment details for faster renewals?
- Is auto-renewal available for my broadband plan?
- Can I set up standing instructions or recurring payments?
- How do I make a payment through the Mahek Broadband customer portal?
- What is the link for the online payment page?
- How do I log in to check payment history or renewal status?
- What if my payment fails or shows pending?
- Whom should I contact if I’m charged twice for the same plan?
- Is the payment portal safe and secure?
- My payment went through, but my plan didn’t activate — what should I do?
- I made a wrong payment — can I get a refund?
- How long does it take to process a refund?
- I cancelled my plan — will I get my unused amount back?
- What if my payment fails but the amount is deducted from my account?
- Can I transfer payment from one connection to another?
- How can I check the refund status?
- Whom should I contact for billing disputes or corrections?
- My internet is not working — what should I do first?
- Why is the LOS light red on my router or ONT?
- My router keeps disconnecting frequently — how can I fix it?
- Why is my speed slow even after plan renewal?
- My speed test shows full speed but websites open slowly — why?
- Why does my connection drop during video calls or gaming?
- What should I do if my Wi-Fi works on some devices but not others?
- Why does my Wi-Fi show “Connected without Internet”?
- Why is my router rebooting or turning off by itself?
- My internet stops working after a power cut — what can I do?
- How can I reset my router or ONT device?
- How can I change my Wi-Fi name (SSID) or password?
- Which router model works best for Mahek Broadband?
- How do I check if my router is dual-band or single-band?
- What should I do if my router lights are blinking continuously?
- Can I connect multiple routers for better Wi-Fi coverage?
- How can I extend Wi-Fi range using repeaters or extenders?
- How to check if the issue is in router or cable?
- My laptop connects but shows “No Internet Access” — what can I do?
- My mobile Wi-Fi keeps disconnecting — how can I fix it?
- Why is the internet slow only on one device?
- Why can’t I access certain websites or apps?
- Can VPNs or firewalls affect my internet connection?
- Does antivirus software block my broadband connection?
- How can I contact Mahek Broadband technical support?
- What are the customer support working hours?
- Can I raise a support ticket through WhatsApp?
- What details should I share when raising a complaint?
- How long does it take to resolve a technical issue?
- What if my issue is not resolved within the promised time?
- How do I check complaint or ticket status?
- Can I request an engineer visit for physical inspection?
- Is there any charge for technical visits or repairs?
- My fiber line is damaged — how can I request repair?
- How long does it take to fix a fiber break?
- What if the line issue is outside my building?
- Do you provide backup connection during downtime?
- Why does the internet disconnect at specific times of day?
- Can I check signal strength myself?
- What if my neighbors have internet but mine is down?