Overview
At Mahek Broadband, we aim to make your broadband installation and activation process smooth, transparent, and hassle-free.
This guide covers everything you need to know about installation timelines, equipment policies, relocation, re-installation, and cancellation before setup — so you always know what to expect.
⚙️ 1. Service Availability
Before installation, our team verifies network coverage and feasibility at your address.
Currently, Mahek Broadband provides high-speed Fiber Internet and OTT-enabled services in the following serviceable areas:
- Vasai West – 401201
- Surrounding regions under PIN 401207
If your location is within our network range, installation can be scheduled immediately after order confirmation.
🧰 2. Installation Process
Once payment is confirmed, our technician team initiates installation within 24–72 working hours, depending on the area and technical feasibility.
A standard installation includes:
- Fiber cable connection from our distribution point to your premises
- Router/ONT setup and configuration
- Basic signal and connectivity testing
✅ Note: Please ensure someone is present at the installation address to provide access during setup.
💰 3. Installation Charges & Offers
Standard installation and activation fees apply as per your selected plan.
However, Mahek Broadband frequently runs promotional offers, including:
- 🎁 Free Installation on specific new-connection plans
- 🎁 Free Single-Band Router on 20 Mbps – 40 Mbps plans
- 🎁 Free Dual-Band Router on 50 Mbps – 100 Mbps plans
Any additional cabling, connectors, or extra material beyond the standard setup may incur additional costs — which will always be informed to you in advance.
📡 4. Equipment & Router Policy
- Routers or ONT devices provided by Mahek Broadband remain company property unless otherwise stated.
- Customers are responsible for safe handling and power supply of all provided equipment.
- In case of cancellation, all issued devices must be returned in working condition.
- Damage, loss, or non-return of devices may attract replacement charges as per actual cost.
🚚 5. Relocation & Re-installation
If you are shifting to another location within our service coverage area, Mahek Broadband offers relocation support.
- Relocation charges depend on distance, feasibility, and material required.
- Re-installation timelines may vary based on network availability in the new area.
- Kindly inform our support team in advance to schedule the move seamlessly.
📞 To request relocation:
Call +91 022 697 18061 or email support@mahekbroadband.in
❌ 6. Cancellation Before Installation
If you decide to cancel your order before installation completion, applicable refunds will be processed after deducting feasibility or administrative costs (if incurred).
Refund eligibility is determined in line with our Refund Policy.
⚠️ 7. Service Disclaimer
While Mahek Broadband strives to deliver consistent, high-speed performance, certain external factors can occasionally affect service quality:
- Power failures, fiber cuts, or maintenance activity
- Natural calamities or extreme weather conditions
- OTT provider outages or third-party technical issues
Speeds advertised represent maximum achievable speeds under ideal conditions and may vary based on your router, Wi-Fi range, or network traffic.
🎬 8. OTT & Third-Party Services
OTT platforms like Disney+ Hotstar, SonyLIV, Zee5, Discovery+, etc., are managed by their respective providers.
Mahek Broadband is not responsible for OTT content, app performance, or temporary outages on these platforms.
All OTT logos and content belong to their respective owners.
🧾 9. Limitation of Liability
Mahek Broadband is not liable for:
- Service interruptions due to factors beyond our control
- Customer device issues, configuration errors, or unauthorized setups
- Any data loss or damages arising from third-party services
By proceeding with installation, you acknowledge and accept these conditions.
🕓 10. Policy Updates
This policy may be updated periodically. The latest version will always be available on our official website:
🔗 https://mahekbroadband.in/installation-disclaimer-policy/
📞 Need Assistance?
If you have questions about installation or setup, contact our support team:
Mahek Broadband
Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
📞 +91 022 697 18061
✉ support@mahekbroadband.in
