If your payment failed during checkout but the amount was deducted from your bank, don’t worry — your money is safe. 💰
This usually happens due to network timeout, UPI delay, or payment gateway lag, and the deducted amount is automatically reversed or credited back within a few days.
💠 1️⃣ Why This Happens
Common reasons for failed-but-deducted payments include:
- Internet or mobile network disruption during payment
- UPI gateway delay (Paytm / GPay / PhonePe)
- Browser closed before Razorpay confirmation screen appeared
- Bank-side timeout or processing delay
In such cases, your transaction stays in “Pending Settlement” until confirmed by the bank or refunded automatically.
💠 2️⃣ What You Should Do
✅ Step 1: Check Your Payment Status
- Log in to your Customer Portal → https://login.mahekbroadband.in
- Go to Account → View Payment History
🔗 Direct Link - If payment doesn’t appear, it likely failed and will auto-refund within 3–5 working days.
✅ Step 2: Verify in Your Payment App
Open your UPI or bank app and confirm if the transaction is still Pending or marked as Success.
Note down the UTR / Transaction ID for reference.
💠 3️⃣ If Payment Still Doesn’t Reflect
If the amount hasn’t been refunded after 48 hours:
📸 Take a screenshot of the payment (showing date, time, and amount) and send it to us:
- 💬 WhatsApp: +91 8788412303
- 📧 Email: support@mahekbroadband.in
Include:
- Customer ID / Registered Number
- Payment Date
- Transaction ID / UTR Number
- Payment Method (UPI / Razorpay / Card)
Our Billing Team will verify with the payment gateway and update you within 24 working hours.
(Ref: Refund Policy Section 5 – Duplicate or Failed Transactions)
💠 4️⃣ Refund or Adjustment Process
Once verified:
- The deducted amount will be automatically refunded to your original payment source (bank, card, or wallet) within 3–7 business days,
or - You can request us to adjust the payment toward your active or next renewal plan for faster activation.
(Ref: Refund Policy Section 6 – Refund Process)
💠 5️⃣ Important Notes
✅ Always wait for the “Payment Successful” confirmation before closing the page.
✅ Avoid retrying immediately — duplicate payments may occur.
✅ Only pay using the official Mahek Broadband portal or verified UPI number (+91 8788412303).
✅ Mahek Broadband never stores your UPI or card data — all payments are handled securely through Razorpay.
(Ref: Privacy Policy – Payment & Billing Section)
💠 6️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Payment Verification): +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
