Yes, you can! 🚚
Mahek Broadband allows customers to transfer (relocate) their existing connection to a new address — provided the new location is within our serviceable area.
We make it simple and quick so you can continue enjoying your connection without needing a new account.
📦 1. How Connection Transfer Works
| Step | Process | Estimated Time |
|---|---|---|
| 1. Request Relocation | Call or WhatsApp us to request a transfer. | Immediately |
| 2. Feasibility Check | Our team verifies fiber network availability at your new address. | 12–24 hours |
| 3. Schedule Visit | Appointment is set for re-installation. | 1–2 days |
| 4. Activation | Fiber and router are reconnected at the new address. | Within 24–72 working hours |
💡 Most transfers are completed within 1–3 working days, depending on area feasibility.
⚙️ 2. Relocation Charges
- A relocation fee may apply to cover fiber, connector, and setup costs.
- Charges vary by distance and building type (typically ₹300 – ₹600).
- If additional fiber or materials are needed, our technician will inform you in advance.
- Routers provided by Mahek Broadband remain the same — only reconfigured at your new address.
📍 3. Areas Eligible for Transfer
Currently, relocation is available within our serviceable zones:
- Vasai West – 401201 & 401207
- And other nearby expansion areas (subject to fiber feasibility)
⚠️ Transfers outside our coverage zone may require a new connection.
🧾 4. Documents / Details Needed
To process your transfer, please share:
- Registered Mobile Number or Customer ID
- Old and new address (with building name / flat no.)
- Preferred transfer date
Our team will confirm feasibility and schedule installation accordingly.
📞 Request a Connection Transfer
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
