If you’re facing any internet, billing, or technical issue, Mahek Broadband makes it easy to raise a complaint or service request through multiple channels — WhatsApp, Call, Email, or Support Portal.
Every complaint is logged with a unique ticket ID and resolved as quickly as possible. ⚙️
🧾 1. Ways to Raise a Complaint
| Method | How to Use It | Response Time |
|---|---|---|
| 📱 WhatsApp Support | Message your issue to +91 87884 12303 | Within minutes |
| 📞 Customer Care (Call) | Speak with our support team at +91 022697 18061 | Instant |
| ✉️ Email Support | Send issue details to support@mahekbroadband.in | Within 24 hours |
| 🌐 Online Form | Visit www.mahekbroadband.in → “Contact / Support” | Within 24 hours |
💡 Include your registered mobile number, customer ID, and a short description of the problem when raising a complaint.
⚙️ 2. Common Issues You Can Report
✅ Internet not working or slow speed
✅ Router or connection issue
✅ Billing or payment not updated
✅ OTT activation not received
✅ Relocation or connection transfer request
🧠 Technical complaints are usually resolved within a few working hours depending on the issue type.
🔄 3. What Happens After You Raise a Complaint
- You’ll receive a confirmation message or call with your ticket number.
- Our technical team will diagnose the issue remotely or schedule a visit.
- Once resolved, you’ll get a closure confirmation via WhatsApp or SMS.
🕒 Service requests like relocation or router replacement may take 24–72 working hours.
🧭 4. Priority Support for Long-Term Users
Customers with 6-month or 12-month plans receive priority support handling and faster response times for all service requests.
📞 Quick Support Access
📱 WhatsApp: +91 87884 12303
📞 Customer Care: +91 022697 18061
✉ Email: support@mahekbroadband.in
🌐 Website: www.mahekbroadband.in
