Yes — if your internet issue cannot be resolved remotely, Mahek Broadband can arrange a technician (engineer) visit to your premises for physical inspection, fiber checking, or device testing.
Our on-site engineers are trained to handle all network, router, and fiber-related issues quickly and professionally.
⚙️ 1️⃣ When a Technician Visit Is Required
You can request an engineer visit in the following cases:
| Situation | Common Symptoms |
|---|---|
| Fiber / LOS Light Issue | LOS light blinking red, no signal, internet completely down |
| Router / ONT Problem | Device not powering on, frequent disconnections, overheating |
| Wiring or Port Issue | Loose cable, damaged connector, or poor LAN/Wi-Fi signal |
| Installation / Reinstallation | New setup, relocation, or reactivation at a new address |
| Slow Speed Despite Plan Renewal | Stable connection but not achieving plan speed |
| Wi-Fi Coverage or Router Placement | Weak Wi-Fi in certain rooms, need setup adjustment |
💡 In most cases, the support team will first attempt remote troubleshooting, and if the issue persists, they’ll automatically schedule a technician visit.
🧩 2️⃣ How to Request a Visit
🟢 Option 1: WhatsApp Request (Quickest)
Send a message to our official WhatsApp support:
📲 +91 87884 12303
Example message:
Hello Mahek Broadband,
My internet is not working and the LOS light is blinking red.
Please arrange an engineer visit at my address.
Name: Rahul Mehta
Registered Mobile: 9876543210
Connection ID: MB5021
Address: Flat 201, Sai Residency, Vasai West
Preferred Time: After 3 PM
🔵 Option 2: Call Our Helpline
📞 022 697 18061
- Explain your issue clearly to the support agent.
- If a field visit is necessary, the agent will create a ticket and assign the nearest technician.
- You’ll receive a confirmation via call or WhatsApp once it’s scheduled.
🟣 Option 3: Customer Portal / App
- Login at https://login.mahekbroadband.in
- Go to “Complaints / Tickets” → Raise New Ticket
- Select “Need Engineer Visit” or “Fiber Issue.”
- Add details, preferred time, and submit.
📱 You can also do this via our Mahek Broadband App:
Download Here
🧾 3️⃣ Visit Timelines
| Visit Type | Expected Schedule |
|---|---|
| Local Fiber or Router Issue | Within 6–24 working hours |
| New Installation or Relocation | Within 24–48 working hours |
| Complex Line Fault (Area-Wide) | May take up to 48 hours, depending on fiber access and weather |
Our technicians usually coordinate with you before arriving to confirm timing and access.
⚙️ 4️⃣ What to Expect During the Visit
- Technician will check ONT, router, and fiber line for signal or power issues.
- If any hardware replacement is needed (router/adapter/cable), it will be communicated on-site.
- The engineer will also verify Wi-Fi performance and optimize router placement if required.
- Once fixed, you’ll receive a closure confirmation via WhatsApp or call.
💰 5️⃣ Charges (if applicable)
| Visit Type | Charges |
|---|---|
| Within Warranty / Active Plan | ✅ Free of Cost |
| Out of Warranty / Physical Damage | 💰 Nominal visit fee (informed before scheduling) |
| Router / Fiber Replacement (if damaged) | Actual material cost only, no hidden fees |
💡 There are no service charges for valid complaints under active Mahek Broadband plans.
🧰 6️⃣ Tips to Help the Technician
✅ Keep your ONT and router powered ON before the visit.
✅ Ensure someone is available at the location during the scheduled time.
✅ Don’t unplug or move devices while inspection is ongoing.
✅ Share photos or video of blinking lights beforehand to help pre-diagnose the issue.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
💡 Quick Summary
| Action | How to Request | Timeframe |
|---|---|---|
| Request Visit (WhatsApp) | Message +91 87884 12303 | Fastest (auto ticket generation) |
| Phone Support | Call 022 697 18061 | Immediate scheduling |
| Customer Portal | login.mahekbroadband.in | Online ticket tracking |
| Expected Visit Time | 6–24 hours | Based on issue & area coverage |
