At Mahek Broadband, we strive to provide timely and reliable support whenever you need assistance.
Our customer support team is available 7 days a week to help you with technical issues, billing queries, and service requests.
🧩 1️⃣ Regular Support Hours
| Day | Working Hours |
|---|---|
| Monday – Saturday | 🕙 10:00 AM to 8:00 PM |
| Sunday | 🕙 10:00 AM to 1:00 PM |
During these hours, our technical and customer care teams are available through phone, WhatsApp, email, and customer portal.
⚙️ 2️⃣ Support Channels
📞 Phone Support
For immediate help or troubleshooting:
📞 022 697 18061
✅ Available during working hours for:
- No internet or LOS light issues
- Router setup or reconfiguration
- Plan activation, billing, and renewals
- Local outage or downtime updates
💬 WhatsApp Support
Message us for quick help or account updates:
📲 +91 87884 12303
(Click to chat: wa.me/918788412303)
Available for:
- Technical complaints and plan queries
- Payment confirmations
- Plan renewal or upgrade requests
- Relocation or installation status
✉️ Email Support
For detailed queries, billing clarifications, or documentation:
📧 support@mahekbroadband.in
⏱️ Response Time: Within 2–4 working hours
Include your name, registered mobile number, and a brief description of your issue for faster resolution.
🌐 Online Support Portal
Login anytime to check plans, payments, or raise service tickets:
🔗 https://login.mahekbroadband.in
📱 You can also use our Android app:
Mahek Broadband App on Play Store
🧾 3️⃣ Emergency & After-Hours Support
Even outside working hours, our network monitoring team keeps track of critical service outages and fiber faults.
In case of a major outage or power-related network issue, automatic alerts are sent to the nearest technicians for priority resolution.
🧠 Tip: You can still send a WhatsApp message or email anytime — your query will be logged automatically and attended to first thing when support resumes.
📍 Office Address
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | ✉ support@mahekbroadband.in
💡 Quick Tips Before Contacting Support
✅ Restart your ONT and router before calling.
✅ Check LOS/PON lights and mention their status to the agent.
✅ Have your Connection ID or registered mobile number ready.
✅ Prefer calling during non-peak hours (2 PM–5 PM) for faster assistance.
