If your router lights are blinking but your internet isn’t working, it usually means that your device is powered on and transmitting signals, but there’s a problem with the network connection or configuration.
Don’t worry — this is a common issue and can be easily fixed with a few checks.
🧭 Possible Causes and Solutions
🔌 1. Check the Fiber Signal (ONT Device)
Your router depends on the fiber signal from the ONT (Optical Network Terminal).
Look at the ONT indicator lights:
| Indicator | Status | Meaning |
|---|---|---|
| PON (Green) | ✅ Stable connection | Fiber signal active |
| LOS (Red or Blinking) | ⚠️ Disconnected / signal loss | Contact support immediately |
If LOS is red or blinking, your fiber line is not receiving a signal.
➡️ Action: Don’t reset your router — instead, call Mahek Broadband support so our team can check your line remotely.
⚙️ 2. Verify Internet / WAN Light on Router
Check the Internet or WAN light on your router:
- Green / Blue (Stable): Connection active
- Red / Off / Blinking Constantly: Router is unable to authenticate
➡️ Action: Restart your ONT first, then restart your router after 30 seconds.
This allows the router to refresh its connection to the Mahek Broadband network.
📶 3. Wi-Fi Connected but “No Internet” Message
If your phone or laptop shows “Connected, No Internet”:
- The router may be configured incorrectly.
- The plan might not yet be activated or may have expired.
➡️ Action:
- Check your plan status at login.mahekbroadband.in.
- If you just made payment, allow 30–60 minutes for automatic activation.
🧰 4. Router Configuration Issue
If the router was reset or replaced recently, the PPPoE credentials (username/password) may be missing.
➡️ Action:
- Don’t try random logins — call our support team.
- We’ll provide or reconfigure your credentials remotely or through a technician visit.
🔄 5. Faulty LAN / Fiber Cable Connection
Check the following:
- LAN cable from ONT to router WAN port is properly inserted.
- Fiber cable to ONT is not bent or damaged.
- Avoid tight bends or sharp corners near doors or windows.
💡 Even a small bend in the fiber can disrupt the signal.
📞 When to Contact Support
If all lights are on but there’s still no internet:
- There may be a temporary outage, or
- Your account may require reactivation or authentication reset.
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Quick Tips
- Always restart ONT first, then router.
- Avoid turning devices ON/OFF repeatedly in short intervals.
- Keep ONT and router plugged into a surge-protected power socket.
