If you cancel your Mahek Broadband installation after work has already started, certain feasibility or material costs may be deducted from your total refund amount.
These deductions are only applied when our team has already spent resources or materials during your setup process.
💰 Types of Possible Deductions
| Deduction Type | When It Applies | Typical Range | Description |
|---|---|---|---|
| 🧭 Feasibility Charges | When a site survey or network check has been completed | ₹100 – ₹200 | Covers technician visit or feasibility inspection cost. |
| 🧵 Material Usage Charges | If fiber cable, connectors, or accessories were already used or installed | ₹200 – ₹400 | Covers cost of used materials (fiber length, clips, joints, etc.). |
| ⚙️ Administrative Charges | If order was processed, invoice issued, or plan activated but not used | ₹100 – ₹150 | Covers documentation and system setup cost. |
💡 These charges apply only when installation or feasibility work has physically started at your address.
✅ When No Deduction Applies
You will receive a full refund (no deductions) if:
- Installation was not started (no technician assigned or materials dispatched).
- The service could not be completed due to technical or network limitations from Mahek Broadband’s side.
⚠️ When Deductions May Apply
Deductions are made only if:
- Fiber cable or material has already been installed or cut for your premises.
- Feasibility or technician visit was completed before cancellation.
- Society permissions or customer availability caused delay after technician arrival.
(All deductions are billed transparently and shared with you before refund initiation.)
💳 Refund Calculation Example
| Situation | Payment Made | Deduction | Refund Amount |
|---|---|---|---|
| Cancel before installation | ₹1000 | ₹0 | ₹1000 |
| Cancel after feasibility visit | ₹1000 | ₹200 | ₹800 |
| Cancel after fiber partially laid | ₹1000 | ₹350 | ₹650 |
📞 Need to Confirm Deductions?
Our billing team can share your exact deduction breakdown before refunding:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
💡 Tip:
You can also choose to reschedule your installation instead of canceling — in that case, no deduction applies, and your payment remains valid for the new date.
