If you’ve changed your mind or need to postpone your Mahek Broadband installation, you can easily cancel your installation request before or during the setup process.
Our cancellation procedure is simple, transparent, and can be done through call, WhatsApp, or email.
🧾 How to Cancel Your Installation
You can submit your cancellation request using any of the following methods:
- 📞 By Phone:
Call our customer support team at +91 022 697 18061 and request installation cancellation. - 📱 By WhatsApp:
Send a message to +91 8788412303 with your registered name, mobile number, and the reason for cancellation. - ✉ By Email:
Email your request to support@mahekbroadband.in with the subject line:
👉 “Installation Cancellation Request – [Your Name or Customer ID]”
Please include:
- Registered Customer Name
- Contact Number
- Installation Address
- Payment Reference (if applicable)
This helps our team verify your details and process your request promptly.
⚙️ When You Can Cancel
You can cancel your request at any stage before installation completion:
| Stage | Refund Eligibility | Action |
|---|---|---|
| Before technician is assigned | ✅ Full refund | Processed within 7–10 working days |
| After feasibility or partial work started | ⚠️ Partial refund | Feasibility/material cost deducted |
| After installation completed | ❌ Not eligible | Service considered active |
💡 All refunds follow our official Refund Policy.
💸 Refund Process
Once your cancellation is approved:
- Refunds are issued to your original payment method (UPI, card, or bank).
- Processing time: 7–10 working days, depending on your bank or payment gateway.
- You’ll receive a confirmation message when your refund is initiated.
⚠️ Important Notes
- Cancellation requests made after installation completion are treated as service discontinuation and follow the regular disconnection policy.
- Refunds are not applicable for fully installed and activated connections.
- Feasibility or administrative charges (if any) are deducted only when work has already begun.
📞 Need Help Cancelling?
If you’re unsure of your installation status or want to confirm refund eligibility, contact our team:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
