Who should I contact for refund queries after installation failure?

If your Mahek Broadband installation could not be completed due to a technical issue or network unavailability, you are fully eligible for a refund.
All refund-related queries or follow-ups can be handled directly by our Billing & Accounts Department or Customer Support Team.

💬 How to Contact for Refund Assistance

You can reach us through any of the following official channels:

1. 📞 Phone Support (Fastest Option)
   Call our support helpline for instant assistance:
   ☎ +91 022 697 18061
   Our team is available from 10:00 AM to 8:00 PM (Mon–Sat) and 10:00 AM to 1:00 PM (Sun).
2. 📱 WhatsApp Support
   Message us on +91 8788412303 with your:
   • Registered Name
   • Mobile Number
   • Installation Address
   • Payment Receipt or Transaction Screenshot

   You’ll receive a confirmation and refund update within a few hours.

3. ✉ Email Support
   Send your query to support@mahekbroadband.in with the subject line:
   👉 “Refund Query – Installation Not Completed”
   Include your Customer ID or Payment Reference to speed up verification.

⚙️ What Happens Next

Once your refund request is verified:

• The Billing Department confirms your payment and installation status.
• Refund is initiated to your original payment method (UPI, card, or bank).
• Processing time: 7–10 working days depending on bank or payment gateway.
• You’ll receive a confirmation message or email once processed.

💡 Tip: For Fastest Resolution

When contacting us, please keep the following ready:

• Registered Mobile Number
• Payment Proof / Receipt
• Cancellation Reference (if issued)
• Date and Time of Installation Attempt

This helps our team locate your record and initiate refund processing without delay.

🧾 Department Contact Summary

⚠️ Important Note

Refunds are applicable only if installation was unsuccessful due to technical or feasibility issues.
If the connection was already installed and activated, standard service cancellation terms apply (see our Refund Policy).