If you recently renewed your Mahek Broadband plan but notice slow internet speed, it may be due to network synchronization delay, device caching, or temporary congestion.
Most cases can be resolved within a few quick checks.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Restart Your ONT and Router
After plan renewal, your connection may need to re-authenticate with the server.
To refresh it:
- Turn off both your ONT (fiber box) and Wi-Fi router.
- Wait for 30 seconds.
- Turn them back on and wait until all lights stabilize.
⚡ This clears old session data and allows your router to pull the latest bandwidth configuration from our system.
🔹 2. Check for Pending Synchronization
Sometimes, your renewed plan may take a few minutes to sync with the backend system.
If your plan shows updated speed in the Customer Portal, but not in use, wait for 5–10 minutes or restart again.
👉 You can confirm your plan details at:
🔗 Customer Login Portal
🔹 3. Perform a Proper Speed Test
To get accurate results:
- Connect your laptop or phone directly near the router.
- Close all background apps, downloads, and streaming.
- Visit: speedtest.mahekbroadband.in
⚠️ Note: Third-party sites like Fast.com or Ookla may show slightly different results depending on their server distance.
🔹 4. Verify Device or Wi-Fi Limitations
Your router or device can also limit actual speed:
- Single-band routers support up to ~50 Mbps efficiently.
- Dual-band routers (5GHz) are recommended for 100 Mbps+ plans.
- Older phones or laptops may have slower network cards.
Try testing with a different device or via LAN cable for comparison.
🔹 5. Clear Cache & Restart Devices
Old cached data or browser background sync can make browsing feel slow even if speed test shows normal.
Clear browser cache or restart your device after renewal.
🔹 6. Check for Peak Hour Usage
Even with active plans, speeds can appear lower during peak evening hours (8 PM – 11 PM) due to high data traffic.
This is temporary and normal on shared broadband networks.
🔹 7. Confirm There’s No Local Issue
If the LOS or PON lights are blinking, it could indicate a fiber signal fluctuation.
Check the ONT lights:
- ✅ PON: Solid green = good signal
- ❌ LOS: Red or blinking = weak/no signal
If LOS is red, refer to Why is the LOS light red on my ONT?
🧰 Still Facing Slow Speed?
If your plan is renewed and the issue continues beyond 30 minutes:
- There may be a backend sync issue or router configuration problem.
Please contact our support team — we’ll check it remotely or schedule a site visit.
📞 022 697 18061
✉ support@mahekbroadband.in
💡 Pro Tips for Best Speed
✅ Keep your router powered on 24×7
✅ Use a dual-band router for 100 Mbps+ plans
✅ Avoid long or poor-quality LAN cables
✅ Restart your router once every few days
✅ Don’t use VPNs or proxies while testing speed
