You can easily check your refund status by contacting the Mahek Broadband Billing Department or verifying directly through your bank / UPI app.
Refunds are always processed to the same payment source you used (bank account, card, or UPI ID), and you’ll be notified once it’s initiated.
💠 1️⃣ Typical Refund Timeline
Refunds are usually completed within 7–10 working days after verification, depending on your bank or payment provider.
(Ref: Refund Policy Section 6 – Refund Process)
| Payment Mode | Refund Time | Where It Appears |
|---|---|---|
| 💳 Debit / Credit Card | 5–7 business days | Credited to the same card |
| 📱 UPI (GPay, PhonePe, Paytm) | 3–5 business days | Credited to your bank account |
| 🏦 Net Banking | 5–10 business days | Credited to linked bank account |
| 💰 Cash Payment | Immediate / Within 3 days | UPI / Cash refund at office |
| 🔁 Duplicate Payment Adjustment | 2–3 business days | Added as balance in your account |
💠 2️⃣ How to Check Your Refund Status
🖥️ Option 1 — Via Your Bank or UPI App
- Open your UPI / banking app (like Paytm, PhonePe, GPay, or your bank’s app).
- Check your transaction history for a “Refunded” or “Reversed” status.
- Refunds usually show with the same UTR / Transaction ID as your original payment.
🧾 Option 2 — Via Mahek Broadband Billing Support
If the refund isn’t showing yet:
- 📸 Take a screenshot of the payment (showing deduction and reference ID).
- Send it to our billing team for tracking via:
- 💬 WhatsApp: +91 8788412303
- 📧 Email: support@mahekbroadband.in
- Include your:
- Customer ID
- Payment Date & Method
- Transaction / UTR Number
- Refund Request Date
Our team will verify and share the refund status update within 24 working hours.
💠 3️⃣ Common Refund Status Messages
| Status | Meaning |
|---|---|
| 🕒 Pending Verification | Refund request received and under review |
| 💰 Approved | Refund has been initiated to your payment source |
| 📦 Processed | Refund successfully completed (check your bank) |
| ❌ Declined / Ineligible | Refund not applicable as per Refund Policy |
| 🔁 Adjusted | Amount added as credit for next renewal |
💠 4️⃣ Important Notes
✅ Refunds are always credited to the same source (no manual redirection).
✅ Refund requests must be made within 7 working days of the payment date.
✅ You’ll receive an SMS or WhatsApp confirmation once your refund is processed.
✅ Refund timelines depend on your bank’s settlement policy and may take slightly longer on weekends or holidays.
💠 5️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Refund Tracking): +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
