If you’ve made a wrong or mistaken payment, such as paying for the wrong plan, wrong account, or duplicate transaction — Mahek Broadband will help you verify and process a refund or adjustment as per our Refund Policy.
Your payment will be reviewed, and if valid, the refund is issued within the standard timeline.
💠 1️⃣ Situations Eligible for Refund
You can request a refund if:
- 💳 Payment was made to the wrong account / Customer ID
- 💰 Payment was duplicated or charged twice
- ⚙️ Service was not activated due to a technical issue on our end
- ❌ Installation was cancelled before completion
(Ref: Refund Policy Sections 1–5)
💠 2️⃣ Non-Refundable Situations
Refunds are not applicable if:
- The plan has already been activated and bandwidth allocated
- The service was discontinued or cancelled by the user after activation
- Payment was made for non-refundable items like installation or router setup
(Ref: Refund Policy Section 2 & 3)
💠 3️⃣ How to Request a Refund
If you made an incorrect payment, follow these steps:
- 📧 Email us at support@mahekbroadband.in
or
💬 WhatsApp us at +91 8788412303 - Include the following details:
- Customer ID or Registered Mobile Number
- Payment Date & Amount
- Transaction ID / UTR Number
- Reason for refund (e.g., wrong ID, duplicate, wrong plan)
- Screenshot of the payment
- Our Billing & Accounts team will verify the payment and process a refund or credit adjustment within 7–10 working days.
💠 4️⃣ Refund Method
All approved refunds are processed back to the original payment source, such as:
- Your Bank Account (for UPI / Net Banking)
- Card Account (for Debit / Credit payments)
- Razorpay wallet (if applicable)
Refund timelines may vary depending on your bank’s processing policy.
💠 5️⃣ If You Want Adjustment Instead
If you prefer, your incorrect payment can be adjusted toward your next renewal instead of a refund.
This is the fastest option and ensures you don’t wait for banking timelines.
💠 6️⃣ Important Notes
✅ Refunds are processed only after verification of the transaction.
✅ Refund requests must be made within 7 working days from the date of payment.
✅ All communication regarding refunds should be through your registered email or WhatsApp for security.
💠 7️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Billing & Refunds): +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
