If your Wi-Fi shows “Connected without Internet” or “No Internet Access”, it means your device is successfully connected to your router — but the router isn’t able to reach the Mahek Broadband network or the internet.
This issue is common and usually easy to fix by checking a few simple things.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check ONT (Fiber Box) and Router Lights
Start with a quick look at your ONT or router indicators:
| Light | Status | Meaning |
|---|---|---|
| Power | ✅ Green | Device is on |
| PON | ✅ Solid Green | Connected to Mahek network |
| LOS | 🔴 Blinking/Red | No signal — fiber cut or disconnection |
| LAN/Wi-Fi | 🟢 Blinking | Device connected and active |
👉 If your LOS light is red or blinking, your ONT isn’t receiving a proper signal.
Refer to: Why is the LOS light red on my ONT?
🔹 2. Restart Your Router & ONT
This clears temporary network errors and re-establishes connection with our server.
Steps:
- Turn off both your router and ONT.
- Wait for 30 seconds.
- Power them back on and wait until all lights are stable.
Once done, check if the “Connected without Internet” message disappears.
🔹 3. Verify Your Plan Status
If your plan has expired or not renewed, your Wi-Fi will connect locally but won’t access the internet.
To check plan validity:
🔗 Customer Login Portal
📱 Android App – Mahek Broadband
If expired, renew your plan — internet will auto-resume within a few minutes.
🔹 4. Check for DNS or IP Issues
Sometimes, your router fails to assign a proper IP address or DNS route to your device.
Try the following:
- On your device, Forget Network → reconnect with password.
- Make sure your device’s IP Settings = DHCP (Automatic).
- If it still doesn’t work, set manual DNS:
- Google:
8.8.8.8and8.8.4.4 - Cloudflare:
1.1.1.1and1.0.0.1
- Google:
🔹 5. Check Router’s Internet Port Connection
Ensure the LAN cable from ONT is connected to the “WAN” or “Internet” port on your router.
A loose or misplaced cable can cause the Wi-Fi to appear connected but offline.
🔹 6. Disable VPN or Firewall Temporarily
If you use a VPN or strict antivirus firewall, it can block internet traffic even though Wi-Fi is connected.
Turn it off and recheck your connection.
🔹 7. Check for Local Outage or Maintenance
If all lights are normal but still no internet, there might be a temporary network update or fiber maintenance in your area.
These are usually resolved within 30–60 minutes.
You can always confirm by calling our support line.
🧰 Still Showing “Connected without Internet”?
If the problem continues:
- There could be a faulty router, ONT issue, or signal loss at your junction box.
Please reach out to our technical team for live diagnostics or a site visit.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips
✅ Keep your ONT powered 24×7 for stable connectivity.
✅ Don’t frequently switch the router off — it interrupts session syncing.
✅ Restart your devices weekly to clear cache.
✅ Avoid bending or pressing the fiber cable.
