My fiber line is damaged — how can I request repair?

If your fiber cable is cut, bent, or disconnected, it can completely stop your internet service and cause the LOS light on your ONT (fiber box) to blink red.
Don’t worry — Mahek Broadband provides quick and professional fiber repair service through our technical team.
Here’s how to identify the problem and request a fast repair.

⚙️ 1️⃣ How to Know if Your Fiber Line Is Damaged

Check your ONT (Optical Network Terminal) lights:

If the LOS light blinks red continuously, your fiber line is likely damaged or disconnected.

🧩 2️⃣ Common Signs of Fiber Damage

• Internet completely stopped, even after router restart.
• Fiber cable visibly bent, cut, or pinched behind furniture or doors.
• LOS light blinking, PON light off.
• ONT connected but no signal or speed.
• Cable connector feels loose or doesn’t “click” properly.

⚠️ Do not try to fix or cut the fiber cable yourself.
Fiber cables are very delicate and require special splicing tools for repair.

⚙️ 3️⃣ How to Request a Fiber Repair

You can easily raise a repair request through any of the following channels 👇

🟢 Option 1: WhatsApp (Quickest)

Send a message to our official WhatsApp:
📲 +91 87884 12303

Example:

Hello Mahek Broadband,
My LOS light is blinking and fiber cable seems damaged.
Please arrange a technician for repair.

Name: Rohan Desai  
Registered Mobile: 9876543210  
Connection ID: MB4015  
Address: Flat 303, Shiv Residency, Vasai West – 401201

✅ Our team will verify your connection remotely and assign a fiber technician within hours.

🔵 Option 2: Call Support Helpline

📞 022 697 18061

• Explain your issue clearly (“fiber cut” or “LOS blinking”).
• Our support agent will raise a repair ticket immediately.
• You’ll receive a confirmation via SMS or WhatsApp with Ticket ID.

🟣 Option 3: Customer Portal / App

Login at 🔗 https://login.mahekbroadband.in
or via 📱 Mahek Broadband App

Steps:

1. Go to Complaints / Raise Ticket.
2. Select “Fiber Line Issue” as complaint type.
3. Add description and upload photo if possible.
4. Submit request — you’ll get a tracking ID instantly.

🧰 4️⃣ Repair Process & Timeline

🕐 Most fiber repairs are completed the same day if reported during working hours.

💰 5️⃣ Charges (if applicable)

💡 Charges are always communicated in advance — no hidden fees.

🧾 6️⃣ After Repair

Once the repair is completed:

• Technician will test signal strength and confirm internet stability.
• You’ll receive a closure confirmation message.
• Keep your ONT and router powered ON for remote verification.

You can also reply “✅ Resolved” on WhatsApp to close the ticket officially.

🧠 7️⃣ Prevent Future Fiber Damage

✅ Avoid bending or rolling fiber cables tightly.
✅ Keep the cable away from door hinges or furniture edges.
✅ Never tape or pinch the cable with heavy objects.
✅ Do not unplug the connector unnecessarily.
✅ Inform our team if you plan to shift furniture or relocate the router.

📍 Mahek Broadband Support

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in

💡 Quick Summary