If your payment fails, gets stuck, or shows a pending status, don’t worry — your money is safe.
Most pending transactions through UPI, Razorpay, or bank gateways automatically resolve within a few minutes.
Here’s what you should do:
💠 1️⃣ Wait for Automatic Update
- UPI and card payments can take 5 to 30 minutes to reflect, depending on your bank or payment app.
- Avoid retrying multiple times during this period — duplicate payments may occur.
- Refresh your Mahek Broadband Customer Portal or App after a short while to check if your payment status has changed to “Success.”
💠 2️⃣ Verify Payment Status
🖥️ Via Customer Portal
- Visit 🔗 https://login.mahekbroadband.in
- Go to Account → View Payment History
🔗 Direct Link - Check your latest transaction:
- ✅ Success: Plan activated + invoice available
- ⏳ Pending: Payment in processing
- ❌ Failed: Amount will automatically reverse to your bank within 2–5 business days
📱 Via Android App
- Open the Mahek Broadband App → Payments / Invoices
- Review recent transactions and status updates
💠 3️⃣ If Amount Was Deducted but Not Updated
If the payment was deducted from your bank but not reflected in your account:
- 📸 Take a screenshot of the transaction (showing UTR or Reference Number)
- Send it on WhatsApp to +91 8788412303 for verification
- Or email it to 📧 support@mahekbroadband.in with these details:
- Customer ID
- Payment Date & Time
- Transaction Reference / UTR Number
- Payment Method (UPI / Razorpay / Bank)
Our billing team will verify and update your account within 24 working hours.
(Ref: Refund Policy Sections 5 – 6)
💠 4️⃣ Duplicate or Failed Payments
If you accidentally made a duplicate payment or your transaction failed:
- Verified duplicate payments will be refunded or adjusted in your next billing cycle within 7–10 business days
- Refunds are always processed to the same account or UPI ID used for payment
(Ref: Refund Policy Section 6)
💠 5️⃣ Quick Tips to Avoid Payment Issues
✅ Use a stable internet connection while paying
✅ Do not close the browser until the “Success” page appears
✅ Avoid using back buttons during payment
✅ Always pay through the official portal or QR code
💠 6️⃣ Contact for Billing Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Payment Verification (WhatsApp): +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
