No, Mahek Broadband plans are non-transferable. 🚫
Once a plan is activated under your registered name, address, or customer ID, it cannot be transferred to another user or location.
⚙️ 1. Why Plan Transfer Isn’t Allowed
- Every Mahek connection is registered to a specific address and customer ID for security and network management.
- Each line uses a unique fiber port and configuration tied to your registered property.
- Transferring plans between users or addresses would require a completely new setup and verification process.
💡 If you’re moving to a new address, you can request a connection transfer or relocation, but the same validity cannot be shifted.
🔁 2. Alternative Options
| Scenario | Available Option |
|---|---|
| Moving to a new address | Request a connection transfer / relocation (if within service area) |
| Another person wants your plan | They can apply for a new connection in their name |
| Plan expired but unused | Renew anytime within 3 months to keep the same connection active |
⚙️ Our team will help you relocate or reconnect easily within Vasai West (401201 / 401207) service zones.
📦 3. How to Request Relocation (Same User)
If you’re shifting within our coverage area:
- Call 📞 +91 022697 18061 or message us on WhatsApp.
- Provide your Customer ID, old address, and new address.
- Our technician will check feasibility and reinstall your connection at the new location.
- A relocation fee (₹300–₹600) may apply depending on fiber work.
🕒 Your existing plan and validity continue as is — only the location changes.
🧭 4. Summary
| Transfer Type | Allowed? | Notes |
|---|---|---|
| To another user | ❌ No | Each account is registered individually |
| To another address | ⚙️ Yes (Relocation only) | Feasibility check required |
| Within same house | ✅ Yes | Same router and account continue |
| Between areas (different pin codes) | ❌ No | New installation needed |
📞 Need Help with Transfer or Relocation?
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in
