My mobile Wi-Fi keeps disconnecting — how can I fix it?

If your mobile connects to Wi-Fi but disconnects automatically or keeps switching between Wi-Fi and mobile data, don’t worry — this is a common issue caused by signal instability, phone settings, or router configuration.
Here’s how to identify the cause and fix it in minutes.

🧩 Step-by-Step Troubleshooting Guide

🔹 Step 1: Check Wi-Fi Signal Strength

• Make sure you are within 10–15 feet of the router.
• Weak signals can cause your phone to disconnect automatically.
• If signal drops often, reposition the router to a central, open area — away from walls or appliances.

💡 Dual-band routers (2.4GHz + 5GHz) may disconnect if your phone jumps between both bands — try connecting only to one.

🔹 Step 2: Turn Off “Smart Network Switch” or “Auto Data Switch”

Most Android phones have a feature that automatically switches to mobile data when Wi-Fi is weak.

To disable:

• Go to Settings → Connections → Wi-Fi → Advanced
• Turn off “Switch to mobile data automatically” or “Adaptive connectivity”

This ensures your phone stays connected to Mahek Wi-Fi even when the signal drops slightly.

🔹 Step 3: Forget and Reconnect to Wi-Fi

• Go to Settings → Wi-Fi → Saved Networks
• Tap your Mahek Wi-Fi network → Forget
• Reconnect and enter your password again

✅ This clears old IP or authentication data that can cause frequent disconnections.

🔹 Step 4: Restart Devices

• Turn off your router and ONT (fiber box) for 30 seconds.
• Restart your mobile.
• Power ON ONT first, then router.
• Reconnect to Wi-Fi and monitor stability for 5–10 minutes.

🔹 Step 5: Check for Background Apps or Battery Saver

Some phones (especially newer Android versions) automatically restrict Wi-Fi usage to save battery.

To fix this:

• Go to Settings → Battery → Power Saving Mode → Turn Off.
• Under App Battery Management, allow essential apps (like Zoom, YouTube, WhatsApp) to use Wi-Fi freely.

🔹 Step 6: Update Mobile Software

• Ensure your phone’s system software is updated to the latest version.
• Go to Settings → Software Update → Download and Install.
  Updates fix Wi-Fi bugs and improve network compatibility.

🔹 Step 7: Check Router Device Limit

If many devices (phones, TVs, laptops) are connected at once, your router may auto-drop new connections.

To check:

• Log in to your router (192.168.0.1 or 192.168.1.1).
• Navigate to Wireless → Access Control or Client List.
• Disconnect unused devices or increase the limit if your model allows it.

💡 For 100 Mbps+ plans or multiple users, upgrade to a dual-band router for better stability.

🔹 Step 8: Change Wi-Fi Channel

If your area has many nearby Wi-Fi networks, your signal might face interference.
Changing channels can fix this:

• Log in to your router.
• Go to Wireless Settings → Channel.
• Try setting 2.4GHz to Channel 1, 6, or 11.
• Save and reboot your router.

🔹 Step 9: Reset Network Settings (Last Resort)

If your phone still disconnects:

• Go to Settings → General Management → Reset → Reset Network Settings.
• Reconnect to Wi-Fi afterward.

⚠️ This will remove all saved Wi-Fi and Bluetooth connections.

⚙️ Common Causes and Fixes

🧰 Still Facing Frequent Disconnections?

If Wi-Fi still disconnects after all steps:

• There could be router firmware issues or ONT signal instability.
  Our support team can remotely check your connection and assist with configuration.

📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201

💡 Quick Tips

✅ Keep your router always powered on for stable signal.
✅ Use a 5GHz band if available — faster and more stable.
✅ Avoid placing router behind TVs or in corners.
✅ Restart your router weekly for best performance.
✅ Update your mobile OS and router firmware regularly.