What if I haven’t received my bill or payment confirmation?

If you haven’t received your bill, invoice, or payment confirmation after making a payment, don’t worry — we’ll help you verify and resolve it quickly.
Sometimes, confirmation messages may get delayed due to network congestion, payment gateway processing, or incorrect contact details.

💠 1️⃣ Common Reasons for Missing Confirmation

Here are the most common reasons you might not receive your payment confirmation:

• Delay in UPI or bank processing (especially during peak hours).
• Incorrect or outdated email address / mobile number in your Mahek Broadband account.
• Transaction not completed due to payment gateway timeout.
• Your email provider moved the message to Spam / Promotions folder.
• Technical delay in syncing your transaction from Razorpay or other UPI platforms.

💠 2️⃣ How to Check Your Payment Status

You can easily verify your payment status from the Customer Portal or Mahek Broadband App.

🖥️ Via Customer Portal

1. Go to https://login.mahekbroadband.in
2. Log in using your Customer ID and password.
3. Navigate to Account → View Payment History.
4. Check if your recent payment appears with “Success” or “Paid” status.

🔗 Direct Link: Payment History Page

📱 Via Android App

1. Open the Mahek Broadband App.
2. Tap on Payments / Invoices.
3. Review the recent transactions and check for confirmation or pending status.
   👉 Download App on Play Store

💠 3️⃣ Didn’t Receive Invoice or Confirmation Email

If payment shows as successful but you didn’t get an email or WhatsApp confirmation:

• Wait at least 15–30 minutes — sometimes banks take time to send final updates.
• Check your Spam / Junk / Promotions folders.
• Confirm your email ID and mobile number are correctly registered with Mahek Broadband.
• If still not received, contact our billing team with your Transaction ID or UTR number.

💠 4️⃣ What If the Payment Is Deducted but Not Updated?

If money is deducted but your plan is not active or not reflected in your account:

• Immediately contact support@mahekbroadband.in or call +91 022697 18061.
• Provide the following details:
  • Payment Date & Time
  • Transaction ID or UTR Number
  • Payment Method (UPI, Razorpay, Cash, etc.)
  • Registered Customer ID / Mobile Number

Our billing department will verify your transaction and update your payment status within 24 working hours.
If verified as a duplicate or failed payment, it will be refunded or adjusted in your next billing cycle.

💠 5️⃣ Contact for Billing Help

📞 +91 022697 18061
📧 support@mahekbroadband.in
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in