If your Mahek Broadband issue takes longer than expected to resolve, don’t worry — we have a clear escalation and follow-up process to make sure your complaint gets top priority. ⚙️
⚙️ 1. Step-by-Step Escalation Process
| Step | Action | Contact Details | Expected Response Time |
|---|---|---|---|
| Step 1: Contact Support Team | Reconfirm your open complaint or ticket number | WhatsApp: +91 87884 12303 / Call: +91 022697 18061 | Immediate |
| Step 2: Escalate to Senior Support | If the issue remains unresolved beyond standard time | Email: support@mahekbroadband.in (mention ticket number) | Within 12 hours |
| Step 3: Report to Service Manager | For long pending or repeated issues | Escalate via email or call during working hours | Within 24 hours |
💡 Always mention your registered mobile number, customer ID, and complaint number when escalating — this helps us locate your ticket instantly.
🕒 2. Typical Resolution Commitments
- Minor issues (router / connectivity): Within 2–4 hours
- Fiber or line issues: Within 24 working hours
- Complex or multi-stage issues: Within 48 hours (max)
If your issue exceeds this time frame, your ticket is automatically flagged for priority review by our senior technical team.
🧭 3. Pro Tips for Faster Resolution
✅ Always share screenshots, photos, or speed test links (if applicable).
✅ Keep your router and ONU powered ON during troubleshooting.
✅ Respond quickly to messages from our technicians or billing team.
✅ Avoid raising duplicate tickets for the same issue — it slows down tracking.
🧾 4. Service Commitment
Mahek Broadband strives to maintain 99% uptime and same-day resolution for most issues.
In rare cases of delays due to weather, fiber cuts, or area outages, we’ll keep you updated via WhatsApp or SMS alerts until service is restored.
📞 5. Escalation Contact Summary
| Department | Contact Method | Hours |
|---|---|---|
| Customer Support | 📱 WhatsApp: +91 87884 12303 | 10:00 AM – 8:00 PM |
| Technical Assistance | 📞 +91 022697 18061 | 10:00 AM – 8:00 PM |
| Email Support | ✉ support@mahekbroadband.in | Replies within 24 hrs |
🧡 Our Promise
We take every unresolved issue seriously — your satisfaction is our priority.
Our escalation system ensures every complaint is tracked until fully resolved and verified with you.
📞 Quick Escalation Help
📱 WhatsApp: +91 87884 12303
📞 Customer Care: +91 022697 18061
✉ Email: support@mahekbroadband.in
🌐 www.mahekbroadband.in
