If your router or ONT provided by Mahek Broadband is lost, stolen, or physically damaged, you’ll need to inform our support team immediately.
Depending on your plan and the ownership type of the device, a replacement fee may apply to cover the equipment cost.
⚙️ For Company-Provided Routers (Free or Returnable)
Routers and ONTs issued under free installation offers or bundled plans remain Mahek Broadband’s property.
If such equipment is lost or damaged:
| Situation | Action Taken | Charges |
|---|---|---|
| 🔌 Physical damage (due to mishandling, water, or power surge) | Replacement with a new device | ✅ Replacement fee applies |
| 🚫 Lost, stolen, or missing device | Customer must report immediately | ✅ Full replacement cost applies |
| ⚙️ Minor configuration issue | Device reconfigured or reset | ❌ No charge |
💡 All replacement charges are clearly communicated before processing and depend on router model and availability.
💰 Approximate Replacement Costs
| Device Type | Typical Cost Range | Notes |
|---|---|---|
| Single Band Router | ₹700 – ₹900 | Used in 20–40 Mbps plans |
| Dual Band Router | ₹1,200 – ₹1,800 | Used in 50–100 Mbps plans |
| ONT Device | ₹1,000 – ₹1,500 | Depends on model compatibility |
(These are reference costs; actual charges may vary by brand and market rate.)
🧾 If You Purchased Your Router
If you own your router (customer-purchased device):
- You are responsible for its maintenance, repair, or replacement.
- Warranty claims must be made directly with the manufacturer’s service center.
- Mahek Broadband can provide a temporary router (on rent or purchase) if needed to keep your service running.
🧰 Replacement Process
- Contact Mahek Broadband support.
- Share your account or customer ID and describe the issue.
- Our technician will verify the damage and confirm the replacement cost or procedure.
- A new router will be installed and configured at your location.
📞 Contact for Replacement or Damage Report
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
💡 Pro Tips to Avoid Router Damage
- Use a surge protector or UPS during power fluctuations.
- Keep the router in a well-ventilated, dry area away from direct sunlight or water.
- Avoid bending or tightly coiling the fiber cable connected to the ONT.
