Overview
At Mahek Broadband, we strive to make your billing and payment experience simple, secure, and transparent. Whether you’re paying for a new connection, renewing your plan, or upgrading your speed, we offer multiple convenient options to suit your needs.
🧾 1️⃣ General Billing Information
All Mahek Broadband plans are prepaid. This means customers are required to make full payment in advance before service activation or renewal.
- Invoices are automatically generated after each successful payment.
- Billing details, due dates, and plan expiry can be checked anytime through the Customer Portal or Mahek Broadband App.
- Customers are encouraged to renew their plans before expiry to avoid service interruption.
👉 Customer Login: https://login.mahekbroadband.in
💵 2️⃣ Accepted Payment Methods
We accept multiple payment modes for your convenience:
- 💳 Online Payments via Razorpay (secured gateway)
- 💰 Cash Payments (at authorized Mahek Broadband counters)
- 📱 UPI Apps: GPay, PhonePe, Paytm, BHIM
- 🏦 QR Code Payments (scan & pay instantly)
- 💳 Debit / Credit Cards (Visa, MasterCard, Rupay, etc.)
All online transactions are processed securely through trusted payment gateways. Mahek Broadband does not store your card or UPI details on its servers.
🧧 3️⃣ Online Payment Portal
Customers can make instant online payments and check their billing status anytime using:
- Customer Portal: https://login.mahekbroadband.in
- Android App: Download from Play Store
From the portal or app, you can:
- View current and past invoices
- Make online payments
- Track payment history
- Check plan validity and usage
💰 4️⃣ Discounts, Coupons & Offers
Mahek Broadband occasionally runs promotional offers such as:
- Free installation during special campaigns
- Discounted plan renewals
- Combo offers with OTT subscriptions
All discounts or offers are time-bound and applicable only when availed during the promotional period. For latest updates, please follow our website or contact support.
🧾 5️⃣ Invoice & Taxation
- All payments are inclusive of GST as per current government rates.
- Tax invoices are automatically generated and can be downloaded from the Customer Portal.
- Invoices contain detailed plan information, validity, and GST breakdown for transparency.
❌ 6️⃣ Payment Issues & Refunds
If you face any issues such as failed or duplicate transactions:
- Report immediately via support@mahekbroadband.in or call +91 02269718061.
- Verified duplicate or failed payments are refunded or adjusted within 7–10 working days.
Please note:
- All plans are prepaid and non-refundable once activated.
- Refunds are only applicable in case of double payment or service not installed due to technical reasons.
- Installation and activation charges are non-refundable once setup is complete.
💬 Need Help?
For any billing or payment-related assistance, please contact:
📍 Mahek Broadband
Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 https://mahekbroadband.in
