If your Mahek Broadband connection shows “No Internet” or fails to reconnect automatically after a power cut, you’re not alone — this is one of the most common issues users face.
The problem usually happens because your router or ONT (fiber box) doesn’t re-sync properly with the network after power restoration.
Here’s how to fix it quickly.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Wait 1–2 Minutes After Power Returns
When electricity comes back, the ONT and router take a few seconds to initialize and reconnect to the Mahek Broadband network.
- Don’t press any buttons or restart instantly — wait for all lights to stabilize.
- If the PON light turns solid green, your connection is back online.
🔹 2. Restart Your ONT and Router (Manual Sync)
If internet doesn’t return automatically:
- Turn off both your ONT and Wi-Fi router.
- Wait for 30 seconds.
- Turn on the ONT first, wait for its lights to stabilize.
- Then turn on your router.
⚡ This sequence ensures your router connects only after the ONT has regained a stable signal.
🔹 3. Check Power Backup (UPS or Inverter)
If your router has power backup but your ONT doesn’t, then during a power cut:
- The router stays ON but has no signal (since the ONT is off).
- Once power restores, the router sometimes fails to reconnect automatically.
💡 Solution:
- Connect both the router and ONT to the same UPS or inverter line.
- Use a small UPS (like Router UPS or Mini UPS) for uninterrupted connectivity during short cuts.
🔹 4. Inspect ONT and Router Lights
After power is back, check these indicators:
| Light | Status | Meaning |
|---|---|---|
| Power | 🟢 On | Device receiving electricity |
| PON | 🟢 Solid Green | Connected to Mahek network |
| LOS | 🔴 Off | No signal loss (good) |
| LOS | 🔴 Blinking | No internet / fiber disconnected |
| LAN / Wi-Fi | 🟢 Blinking | Data activity normal |
If LOS is blinking or PON is off, the connection hasn’t re-established. Try the restart sequence above again.
🔹 5. Verify Fiber Cable & Power Adapter
- Ensure your ONT’s fiber cable is securely inserted and not bent or twisted.
- Confirm your power adapter is working — faulty ones may flicker during power changes.
- If your ONT doesn’t power up at all, unplug and reconnect the adapter firmly.
🔹 6. Check Plan Validity
If your plan expired during a power outage, your router may show “Connected without Internet.”
Login to:
🔗 Customer Portal
📱 Mahek Broadband App
Renew if needed — your internet will resume instantly after payment confirmation.
🔹 7. Confirm Area Maintenance
Occasionally, power cuts can affect our local fiber network or signal boosters.
If others in your area also face no internet after power returns, it may be due to temporary network recalibration, which our team resolves quickly.
🧰 Still Not Working?
If you’ve tried all steps and the internet still doesn’t come back:
- It could be a faulty ONT, power adapter, or fiber line needing inspection.
Please contact our support team — we’ll check your connection remotely and arrange a technician if needed.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips to Prevent Future Issues
✅ Use a mini UPS to keep router + ONT running during short outages.
✅ Avoid frequent plugging/unplugging after every cut.
✅ Always power ON the ONT before the router after long outages.
✅ Keep fiber cable dust-free and securely inserted.
