If your internet speed feels slower than expected after installation, don’t worry — this is usually due to Wi-Fi range limits, device performance, router settings, or temporary network load.
Your Mahek Broadband connection is designed to deliver full speed, and most slowdowns can be easily diagnosed and fixed.
🧭 Step-by-Step Checks to Identify the Cause
⚙️ 1. Test Speed Using a Wired (LAN) Connection
To get the most accurate result:
- Connect your laptop or PC directly to the router using a LAN cable.
- Visit speedtest.net or speed.cloudflare.com.
- Compare your result with your plan speed.
💡 If wired speed is full but Wi-Fi speed is low, the issue is with Wi-Fi range or router configuration — not your connection.
📶 2. Check Wi-Fi Band and Range
Mahek routers broadcast either Single Band (2.4 GHz) or Dual Band (2.4 GHz + 5 GHz) signals.
| Band | Speed | Range | Ideal For |
|---|---|---|---|
| 2.4 GHz | Moderate | Long range | Browsing, OTT apps, normal use |
| 5 GHz | High | Short range | Gaming, HD streaming, high-speed plans |
➡️ Action:
- Connect your high-speed devices (like laptops or smart TVs) to 5 GHz Wi-Fi.
- Use 2.4 GHz for older or distant devices.
- Keep router in a central, open space to avoid signal loss.
📱 3. Check the Number of Connected Devices
Multiple devices sharing bandwidth can reduce individual speeds.
➡️ Action:
- Disconnect unused devices temporarily.
- Avoid large downloads or streaming on multiple gadgets simultaneously.
⚡ 4. Restart Router & ONT
- Power off both router and ONT for 30 seconds and restart.
- This clears background congestion and refreshes your session with the Mahek server.
🧰 5. Check for Background Apps or VPNs
- Apps like cloud backups, torrents, or auto-updates can consume bandwidth.
- Disable or pause them while testing your speed.
- Turn off VPNs — they can reduce speed by up to 30–40% due to encryption.
🔧 6. Device Limitations
Some older phones or laptops support only 2.4 GHz Wi-Fi, which may cap speed to 30–40 Mbps even on 100 Mbps plans.
➡️ Try another device (e.g., modern smartphone or wired PC) to verify true speed.
🧩 If Speed Is Still Low
It could be due to:
- Temporary network congestion in your area.
- Fiber routing adjustment or maintenance.
- Signal attenuation (fiber connector slightly loose).
📞 Contact Mahek Broadband Support — our technical team can check your line and router remotely to identify the cause.
📞 Contact for Speed Troubleshooting
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please provide:
- Registered Name or Customer ID
- Plan Speed (e.g., 50 Mbps / 100 Mbps)
- Screenshot of your speed test result
💡 Pro Tips for Consistent High Speed
- Keep your router firmware updated.
- Restart your router once a week.
- Avoid hiding router behind walls or furniture.
- For maximum performance, use LAN for desktops or streaming devices.
