How can I share feedback about installation or service?

At Mahek Broadband, customer feedback helps us improve our quality of service, technician performance, and overall customer experience.
We encourage every customer to share honest feedback after installation, service visits, or issue resolution — whether it’s appreciation or suggestions for improvement.

You can share your feedback through multiple convenient options listed below 👇

🧩 1️⃣ WhatsApp Feedback (Quickest & Easiest)

After your installation or complaint closure, you’ll automatically receive a WhatsApp message from our official number:
📲 +91 87884 12303

Simply reply with:

• ⭐⭐⭐⭐⭐ (rating out of 5)
• And a short comment about your experience

Example:

Rating: ⭐⭐⭐⭐
Feedback: Installation was smooth, and the technician was helpful. Please improve response time for support calls.

✅ Your feedback is directly reviewed by our service quality team and management.

💡 You can also message feedback anytime manually — even if you didn’t receive a follow-up text.

🧾 2️⃣ Google Review (Public Feedback)

You can also share your experience publicly and help others learn about our service.

🌟 Click to Review on Google:
👉 https://g.page/r/CcQZBtAW8j4nEBM/review

Please mention:

• Your connection area or building name
• Whether feedback is for installation, technician service, or support response

Example:

“Very happy with Mahek Broadband service in Vasai West. Installation was fast, and internet speed is consistent. Highly recommended!”

📧 3️⃣ Email Feedback (Detailed or Private)

For detailed feedback, complaints, or compliments about specific technicians or installation quality, you can email us directly:

📧 support@mahekbroadband.in

Email Format Example:

Subject: Feedback – Installation Experience [Your Connection ID]

Hello Mahek Broadband Team,
I recently had my connection installed on [date]. The technician was very polite and completed the setup neatly.

Rating: 5/5
Comments: Great service! I’d appreciate quicker activation for future customers.

Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4015]

🕐 Email feedback is reviewed within 24 working hours by our management team.

🌐 4️⃣ Feedback via Customer Portal or App

You can also rate our service directly through your customer account:

🔗 Portal: https://login.mahekbroadband.in
📱 Android App: Mahek Broadband App

Steps:

1. Login to your account.
2. Go to Tickets / Feedback Section.
3. Click “Rate Service” or “Add Feedback.”
4. Select rating (1–5 stars) and add your comments.

🧰 5️⃣ When to Share Feedback

⚙️ 6️⃣ How Your Feedback Helps

Every feedback submission is:

• Logged into our Customer Quality Database.
• Reviewed by the Service Quality & Management Team.
• Used to identify top-performing technicians and improve weak areas.

🏅 Positive feedback also contributes to internal performance rewards for our staff.

📍 Mahek Broadband Support

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in

💡 Quick Summary

💬 Example Feedback Messages

⭐ “Technician came on time and installed neatly. Great service!”
⭐⭐⭐ “Internet works fine, but please improve evening response time.”
⭐⭐⭐⭐⭐ “Excellent experience — polite staff, fast speed, and good communication!”