If your speed test results show the correct Mbps but websites or apps load slowly, it means your internet connection is fast, but something is affecting real-time browsing performance.
This usually happens due to DNS delays, browser cache, Wi-Fi interference, or background device load.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Understand the Difference Between “Speed” and “Response Time”
Speed tests measure how fast data transfers between your device and a test server,
but website loading depends on multiple other factors — such as DNS lookup time, page size, ads, and external content delivery.
Example:
A speed test may show 100 Mbps, but if DNS response or Wi-Fi latency is high, sites will still open slowly.
🔹 2. Restart Router and Clear Device Cache
- Turn off your router and ONT for 30 seconds, then power them back on.
- Restart your phone or laptop.
- This resets the cache and re-establishes a clean network route.
🔹 3. Change Your DNS Settings
Default DNS servers may be slow in resolving website addresses.
Switching to a faster DNS can instantly improve browsing and streaming response.
Recommended DNS Servers:
| Provider | Primary | Secondary |
|---|---|---|
| Google DNS | 8.8.8.8 | 8.8.4.4 |
| Cloudflare DNS | 1.1.1.1 | 1.0.0.1 |
| OpenDNS | 208.67.222.222 | 208.67.220.220 |
You can change this from your router settings or device network configuration.
🔹 4. Check for Browser or App Issues
- Clear your browser cache and cookies.
- Try loading the same site in incognito/private mode.
- If it loads faster, the problem is likely your browser extensions or cached scripts.
- You can also test on a different browser (Chrome, Edge, Safari) to confirm.
🔹 5. Verify Device Load and Background Apps
If multiple devices are connected, or someone is downloading/streaming, your browsing speed will appear slow.
To test properly:
- Disconnect other devices.
- Run speed test again from a single system.
- Check if your browser opens faster.
📱 On phones, disable auto-updates and cloud backups while testing.
🔹 6. Wi-Fi Interference and Signal Quality
Even with full speed at the router, weak Wi-Fi can slow page loading.
- Stay within 10–15 feet of the router.
- Use the 5GHz band for better stability (if supported).
- Avoid keeping the router near walls, mirrors, or appliances.
🔹 7. External Website or Server Issues
Sometimes, the issue isn’t on your end — certain websites may load slowly due to their own server congestion or distance.
Try opening Google or YouTube — if they load instantly, your network is fine.
🧰 Still Slow After Trying Everything?
If you’ve followed all steps and websites still load slowly:
- It could be temporary latency or routing issues in your area.
- Our team can check your live network path and DNS performance.
📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
💡 Quick Tips to Improve Website Loading Speed
✅ Use Google DNS (8.8.8.8 / 8.8.4.4) for faster lookups
✅ Clear cache weekly
✅ Keep router firmware updated
✅ Restart router once a week
✅ Avoid free VPNs or proxy sites — they reduce browsing speed
