What happens if I change my router or device?

Changing your router or device will not affect your Mahek Broadband connection. ✅
However, your new router or device must be configured properly with your Mahek connection details to ensure uninterrupted internet access.

⚙️ 1. When You Change Your Router

If you replace your router (new or upgraded model):

• Your connection will still remain active and valid.
• The new router needs to be configured by our technician or support team.
• Configuration usually includes:
  • PPPoE username & password setup
  • Wi-Fi name (SSID) and password setup
  • Connection test for speed and stability

💡 Once configured, your internet will start working immediately — no need for a new plan or reactivation.

📶 2. When You Change Your Device (Phone / Laptop / TV)

If you connect a new device to your Wi-Fi:

• Just enter your existing Wi-Fi password to connect.
• Your plan and speed remain the same.
• No setup change is needed unless you reset the router.

📱 You can connect multiple new devices as long as your plan supports them.

🔧 3. If Router Configuration Is Lost or Reset

If you accidentally reset your router or it loses configuration:

1. Call 📞 +91 022697 18061 for remote assistance.
2. Our technician will help you reconfigure it within minutes.
3. You can also share your router model on WhatsApp for quick setup guidance.

🛠️ Never press the reset button unless instructed by our team.

🧭 4. Router Replacement Policy

• Routers provided by Mahek Broadband remain company property unless purchased.
• If a router is damaged, lost, or replaced, a configuration fee or replacement charge may apply.
• You may also use your own router, provided it supports PPPoE / fiber connectivity.

⚙️ 5. Recommended Router Types

⚡ For best performance, use a Dual Band or Wi-Fi 6 router that supports your plan speed.

📞 Need Help Configuring a New Router?

📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in