If your Mahek Broadband connection suddenly stops working or shows “No Internet,” don’t worry — most issues can be resolved in a few quick steps.
🧩 Step-by-Step Troubleshooting Guide
🔹 1. Check the Router & ONT Power
- Make sure your router and ONT device (the small white fiber box) are powered on.
- Verify that all cables are firmly connected, especially the power adapter and fiber cable.
- If there’s a power outage, wait until power is restored before restarting your device.
🔹 2. Observe the Indicator Lights
Look at your ONT or Router LED lights and note their status:
| Light | Status | Meaning |
|---|---|---|
| Power | Solid Green | Device is on and working normally |
| PON | Solid Green | Connected to Mahek Broadband network |
| LOS | Red / Blinking | No fiber signal — line cut or fault |
| LAN / Wi-Fi | Green / Blinking | Data transmission is active |
👉 If the LOS light is red or blinking, there may be a fiber disconnection or break.
Please do not unplug anything — contact our support team for assistance.
🔹 3. Restart (Power-Cycle) Your Devices
Unplug your router and ONT from the power socket.
Wait for 30 seconds, then plug them back in.
This clears temporary errors and helps reconnect to the network.
🔹 4. Check Your Connection on Other Devices
Try connecting on another phone or laptop using the same Wi-Fi.
- If other devices also show “No Internet,” it’s likely a network or router issue.
- If only one device is affected, forget the network and reconnect with your Wi-Fi password.
🔹 5. Verify Your Plan Status
Ensure your plan is active and not expired.
You can check it instantly through:
🔗 Customer Login Portal
📱 Android App – Mahek Broadband
🔹 6. Check for Local Outages
Sometimes service may be temporarily affected due to maintenance or fiber work in your area.
If so, our support team will notify you via SMS or WhatsApp update.
🧰 Still Not Working?
If you’ve tried all the above steps and the issue persists, please contact us for technical support:
📞 +91 02269718061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201
Our technical team will remotely check your connection or schedule a visit if needed.
