If you’re moving to a new home, office, or society within Mahek Broadband’s service area, you can easily request a connection relocation.
Our team will transfer your existing broadband connection to the new address — keeping your plan, speed, and account details intact.
🧭 How to Request Relocation
You can submit a relocation request through any of the following methods:
- 📞 Call or WhatsApp:
- Call: +91 022 697 18061
- WhatsApp: +91 8788412303
Send your registered name, contact number, and new address.
- ✉ Email Request:
- Email us at support@mahekbroadband.in
Mention your Customer ID, old address, and new location clearly.
- Email us at support@mahekbroadband.in
- 🌐 Customer Portal:
- Log in to login.mahekbroadband.in
- Go to “Service Requests” → “Relocation”
- Fill in your new address and preferred moving date.
Our support team will verify feasibility and confirm your relocation appointment within 24 working hours.
⚙️ Relocation Process
- Feasibility Check:
Our technician verifies network availability at your new address. - Scheduling:
Once confirmed, relocation is scheduled within 24–72 working hours depending on your area and cable route. - Installation at New Location:
- Fiber is re-laid or reconnected at the new address.
- Your router/ONT is reconfigured and tested for connectivity.
- Service is reactivated immediately after successful testing.
💰 Relocation Charges
A small relocation fee may apply based on:
- Distance between old and new address
- Fiber cable length or material used
- Whether reinstallation requires new routing or feasibility survey
💡 Our team always informs you of any applicable charges before proceeding — there are no hidden fees.
🧾 Documents / Information Needed
- Registered Customer Name or ID
- Current Address and New Address
- Preferred Date & Time for relocation
- Society permission (if applicable)
⚠️ Important Notes
- Relocation is available only within Mahek Broadband’s service areas (Vasai West – 401201 and nearby 401207).
- If the new address is outside our network coverage, you may cancel or request a refund as per the Refund Policy.
- The same router and plan will be reused unless an upgrade is requested.
📞 Need to Schedule Your Move?
We recommend contacting us 2–3 days before your shifting date for a smooth transition:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
