If you’ve cancelled your Mahek Broadband plan, refunds are handled as per our official Refund Policy.
Since all Mahek Broadband plans are prepaid, refunds for unused days are not issued once the service has been activated — however, certain exceptions may apply depending on your situation.
💠 1️⃣ Refund Eligibility After Cancellation
You may be eligible for a partial refund only if:
- ❌ The installation or activation was not completed due to network unavailability.
- ⚙️ The connection was never activated after full payment.
- 💳 The plan was paid twice by mistake (duplicate transaction).
(Ref: Refund Policy Sections 1–2)
💠 2️⃣ Non-Refundable Situations
Refunds cannot be issued if:
- The plan has already been activated and used (even partially).
- The connection is cancelled voluntarily by the customer before expiry.
- The user relocates to an area outside Mahek Broadband’s coverage.
- Installation or router setup fees were already charged or completed.
(Ref: Refund Policy Sections 2–4 & 7)
💡 All plans are prepaid — once service begins, the full amount for that cycle is considered utilized.
💠 3️⃣ Equipment Return & Deductions
If you were provided a router or ONT device:
- You must return it in working condition to avoid equipment charges.
- If not returned or damaged, replacement charges will be deducted from any applicable refund.
(Ref: Installation & Disclaimer Policy – Equipment Clause)
💠 4️⃣ How to Request a Refund (If Applicable)
If your plan was never activated or you made a duplicate payment:
- 📧 Email: support@mahekbroadband.in
- 💬 WhatsApp: +91 8788412303
- Include the following details:
- Customer ID
- Payment Date & Amount
- Transaction ID / UTR
- Reason for cancellation or refund
Our billing team will verify and process your refund within 7–10 working days as per the Refund Policy.
💠 5️⃣ Adjustment Option
Instead of a refund, you can choose to adjust your unused balance toward:
- Your next renewal (if you reconnect later), or
- A transfer to another customer account (on approval)
This helps ensure you don’t lose your paid balance entirely.
💠 6️⃣ Billing & Refund Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 Billing & Refunds WhatsApp: +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
