How can I reset my router or ONT device?

If your Wi-Fi is not working properly, keeps disconnecting, or you’ve forgotten your admin password, performing a reset can help restore your router or ONT to its default settings.
This process refreshes all configurations — but must be done carefully to avoid losing your connection setup.

⚙️ Before You Reset

Before proceeding, please note:

• A reset will erase all customized settings — including Wi-Fi name, password, and admin login credentials.
• After reset, you’ll need to reconfigure your router or contact our team to rebind your ONT to your account.
• Only reset your device if instructed by Mahek Broadband Support or if all other troubleshooting steps fail.

🧩 Step-by-Step: Resetting Your Router

🔹 1. Locate the Reset Button

• Look at the back or bottom of your router.
• You’ll see a small “RESET” hole or button.
• Use a pin or paperclip to press it.

🔹 2. Perform the Reset

• Keep the router powered ON.
• Press and hold the RESET button for 10–15 seconds.
• Release when all lights blink or the router restarts automatically.
• Wait for it to reboot — usually takes 1–2 minutes.

🌀 Once complete, your router will return to factory default settings.

🧩 Step-by-Step: Resetting Your ONT (Fiber Box)

⚠️ Important:

Do not reset the ONT unless specifically advised by Mahek Broadband Support.
Resetting ONT can erase service configurations, and it will not reconnect automatically without reactivation from our system.

If instructed to reset:

1. Ensure ONT is powered ON.
2. Locate the small RESET hole on the back or side of the ONT.
3. Press and hold for 10 seconds using a pin.
4. Release when LEDs flash and device reboots.

After reset, contact our support team so we can reconfigure your ONT remotely.

🖥️ After Reset – Reconfigure Your Router

To reconnect to the internet:

1. Connect your computer or mobile to the router via LAN or Wi-Fi.
2. Open a browser and visit:
   • 192.168.0.1 or 192.168.1.1 (depends on brand)
3. Enter the default login details (usually printed on the router label):
   • Username: admin
   • Password: admin or password
4. Go to Internet Settings → PPPoE / WAN Configuration.
5. Enter the username and password provided by Mahek Broadband.
6. Save and restart the router.

💡 If you don’t know your Mahek PPPoE credentials, contact support — we’ll resend them securely.

🧰 Need Help Reconfiguring?

If your router or ONT doesn’t reconnect after reset, don’t worry — our technical team can guide you step-by-step or remotely verify your setup.

📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201

💡 Quick Tips

✅ Avoid unnecessary resets — use Restart instead for minor issues.
✅ Always use the correct PPPoE credentials after reset.
✅ Write down your Wi-Fi name and password after configuration.
✅ If unsure, call support — resetting ONT incorrectly can disconnect your service.