It depends on the plan or offer you’ve subscribed to.
Mahek Broadband provides routers and ONTs either as complimentary devices under specific plans or as company-owned equipment on a returnable basis.
The ownership of the router will always be clearly stated before installation.
🏷️ Ownership Rules Based on Plan Type
| Plan / Offer Type | Router Ownership | Notes |
|---|---|---|
| Free Installation Offers (20–100 Mbps) | 🔁 Company Property (Returnable) | Provided free under promotional plan; must be returned if service is discontinued. |
| Purchased Router (Customer-paid) | ✅ Customer Property | Full ownership — you keep the router permanently. |
| Reinstallation / Relocation Cases | 🔁 Existing Router Reused | No new router issued; previous router remains in use. |
| Custom Business / Leased Line Plans | ⚙️ Case-by-Case | Ownership depends on contract terms. |
💡 Before installation, our technician or sales executive will confirm whether your router is issued under a free plan or purchased by you.
⚙️ If Router Is Company Property
- Routers and ONTs issued under free plans remain Mahek Broadband’s property.
- You can use them for as long as you’re an active subscriber.
- If you cancel or terminate your service, you’ll need to return the router in working condition.
- Lost or damaged routers may attract a replacement charge based on model and market cost.
🧾 If You Purchase a Router
- The device is entirely yours — you can use it even after disconnection.
- Mahek Broadband will configure and optimize it for your connection during setup.
- Any future technical issues with the device will be handled under the manufacturer’s warranty, not by Mahek Broadband.
💡 Quick Tip
If you prefer permanent ownership, you can request a buyout option during installation — our technician will provide you with the device price and warranty details before activation.
📞 Need Clarification?
If you’re unsure about your router’s ownership status, contact our support team anytime:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
