If your router or ONT stops working after installation, Mahek Broadband provides technical support and troubleshooting assistance to quickly restore your connection.
The exact resolution — repair, replacement, or configuration reset — depends on the ownership type of your device and the cause of the issue.
⚙️ 1. For Routers Provided by Mahek Broadband
If the router was provided under a free installation offer or issued by our company:
✅ We’ll first troubleshoot remotely
Our support team will guide you through quick checks:
- Power supply verification
- Fiber/ONT light indicators
- Cable connection or LAN port status
- Router reset or reconfiguration steps
If the problem persists, we’ll arrange a technician visit to test and resolve the issue on-site.
🔁 Repair or Replacement Policy
- If the router issue is caused by normal technical failure, it will be repaired or replaced free of cost (if under warranty).
- If damage is due to mishandling, power surge, water damage, or unauthorized modification, replacement charges may apply.
- Replacement is always done with pre-approved confirmation from the customer.
💡 Company-owned routers remain Mahek Broadband’s property and are covered under limited service warranty for the duration of your active plan.
🛒 2. For Customer-Owned Routers
If you purchased or provided your own router:
- Mahek Broadband will assist with basic configuration and diagnosis.
- If the device is physically faulty, you’ll need to contact the manufacturer’s service center for repair or warranty claim.
- Our technician can help install a temporary router (if available) on a chargeable basis while yours is serviced.
💡 Common Reasons a Router May Stop Working
- Power adapter failure or loose connection
- Continuous overheating due to poor ventilation
- Electrical surge during storms or outages
- Firmware corruption or outdated configuration
- Physical damage to ports or internal board
Our technician can help identify and fix most of these issues during a routine visit.
🧾 Replacement Cost Reference (Approximate)
| Router Type | Replacement Cost | Notes |
|---|---|---|
| Single Band (2.4GHz) | ₹700 – ₹900 | For basic 20–40 Mbps plans |
| Dual Band (2.4 + 5GHz) | ₹1,200 – ₹1,800 | For 50–100 Mbps plans |
| ONT Device | ₹1,000 – ₹1,500 | Depends on model and compatibility |
(Charges vary by brand and availability — confirmed before replacement.)
📞 Need Assistance?
If your router has stopped working, contact our support team for immediate help:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
