My laptop connects but shows “No Internet Access” — what can I do?

If your laptop connects to Wi-Fi but displays “No Internet” or “Connected without Internet access,” it means your laptop is communicating with the router but not reaching the Mahek Broadband network.
This issue is usually caused by IP configuration errors, DNS problems, or outdated Wi-Fi settings.

Here’s how to fix it quickly.

🧩 Step-by-Step Troubleshooting Guide

🔹 Step 1: Check Internet on Other Devices

• Try using the same Wi-Fi on your phone or another laptop.
• If other devices also show “No Internet,” the issue is with your router or ONT, not your laptop.
  → Follow this article instead: Why does my Wi-Fi show “Connected without Internet”?
• If only your laptop shows the issue, continue below.

🔹 Step 2: Restart Laptop and Router

1. Turn off your router and ONT (fiber box).
2. Restart your laptop.
3. After 30 seconds, turn ON the ONT first, then the router.
4. Reconnect to Wi-Fi once all lights stabilize.

✅ This clears cached IP conflicts and resets the local connection.

🔹 Step 3: Forget and Reconnect to Wi-Fi

• On your laptop, click the Wi-Fi icon → Network Settings → Manage Known Networks.
• Select your Wi-Fi name and click Forget.
• Now reconnect and enter your Wi-Fi password again.

💡 If the password was recently changed, your laptop may still be storing the old one.

🔹 Step 4: Run Windows Network Troubleshooter

1. Right-click on the Network/Wi-Fi icon in the taskbar.
2. Click Troubleshoot problems.
3. Wait while Windows automatically detects and fixes the issue.

🧠 Common automatic fixes include:

• Resetting network adapter
• Flushing DNS cache
• Releasing/renewing IP address

🔹 Step 5: Reset TCP/IP & DNS (Manually)

If the troubleshooter doesn’t work, try this:

1. Press Windows + R, type cmd, and press Enter.
2. In Command Prompt, type the following one by one: netsh winsock reset netsh int ip reset ipconfig /release ipconfig /renew ipconfig /flushdns
3. Restart your laptop and reconnect to Wi-Fi.

✅ These commands fix 90% of “No Internet” cases caused by corrupted settings.

🔹 Step 6: Change DNS Settings

Sometimes DNS servers respond slowly.
Switch to a faster one:

1. Go to Control Panel → Network and Sharing Center → Change Adapter Settings.
2. Right-click your Wi-Fi network → Properties.
3. Select Internet Protocol Version 4 (TCP/IPv4) → Properties.
4. Choose “Use the following DNS server addresses” and enter:
   • Preferred DNS: 8.8.8.8
   • Alternate DNS: 8.8.4.4
     (Google DNS)

Click OK, close all windows, and restart your connection.

🔹 Step 7: Update or Reinstall Wi-Fi Driver

An outdated or corrupt driver can cause connectivity issues.

1. Press Windows + X → Device Manager.
2. Expand Network Adapters.
3. Right-click your Wi-Fi adapter → Update Driver → Search automatically.
4. If problem persists, choose Uninstall device, restart laptop — Windows will reinstall it automatically.

🔹 Step 8: Try a LAN (Wired) Connection

Connect your laptop directly to the ONT using a LAN cable.

• If the internet works → your router may have a configuration issue.
• If LAN also doesn’t work → contact Mahek Support to check your network link.

⚙️ Common Causes and Fixes

🧰 Still Not Working?

If none of the steps help, the issue might be due to:

• Router’s PPPoE misconfiguration
• ONT signal loss
• Temporary service outage

📞 022 697 18061
✉ support@mahekbroadband.in
📍 Shop No. 02, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201

Our support team can help check your device connectivity remotely or send a technician if needed.

💡 Quick Tips

✅ Restart your router weekly to avoid IP conflicts.
✅ Keep Wi-Fi drivers and Windows updated.
✅ Don’t use VPN or proxy settings unnecessarily.
✅ Set DNS to Google (8.8.8.8) for faster page loads.
✅ If using office VPN, disconnect and test Mahek connection directly.