Is there an escalation email or helpline number?

Yes — Mahek Broadband provides both a dedicated helpline number and an escalation email to ensure that your issues are resolved promptly and transparently.
If your problem remains unresolved after the initial complaint or you need to reach a senior support executive, you can use the following official escalation channels.

☎️ 1️⃣ Mahek Broadband Helpline Number

For immediate assistance or complaint follow-up, you can call our customer care team directly.

📞 Helpline Number: 022 697 18061

⏰ Working Hours:

• Monday to Saturday: 10:00 AM – 8:00 PM
• Sunday: 10:00 AM – 1:00 PM

✅ Available For:

• Technical and connection issues
• Plan renewal or activation queries
• Fiber / LOS light problems
• Technician visit scheduling
• Complaint follow-ups and escalation

📞 If your issue is urgent (like no internet or LOS blinking), calling the helpline ensures the fastest response.

💬 2️⃣ WhatsApp Support (Instant Ticketing)

You can also message us on WhatsApp for support, updates, or to raise a complaint directly.

📲 Official WhatsApp: +91 87884 12303

Simply message:

Hello Mahek Broadband,
My internet is not working since morning.
Name: [Your Full Name]
Registered Mobile: [Your Number]
Connection ID: [e.g., MB4015]

You’ll receive:

• Ticket confirmation
• Status updates
• Technician visit notifications

💬 If your issue isn’t resolved within the expected time, you can also reply “Escalate” in the same chat — our senior team will review it.

📧 3️⃣ Escalation Email (For Senior-Level Review)

If your issue remains unresolved after contacting support or you want a formal escalation, you can write to our Technical Escalation Desk.

📧 Email: support@mahekbroadband.in

Use this format:

Subject: Escalation – Unresolved Complaint [Ticket ID: MBXXXX]

Hello Mahek Broadband Team,
My complaint has been pending since [Date]. I’ve contacted support, but it’s still unresolved.

Name: [Your Full Name]  
Registered Mobile: [Your Number]  
Connection ID: [e.g., MB4015]  
Issue Description: [Short explanation of the problem]  
Ticket ID: [if available]
Preferred Contact Time: [e.g., After 3 PM]

📩 Your email will be reviewed by our Senior Technical Manager and responded to within 24 working hours.

🧩 4️⃣ When to Use the Escalation Email or Helpline

⚙️ 5️⃣ Escalation Handling Process

Once your escalation is submitted:

1. A senior engineer or manager reviews your complaint.
2. You’ll receive a confirmation email or WhatsApp update within a few hours.
3. If a technician visit is needed, it’s prioritized automatically.
4. The issue is resolved and closed only after your confirmation.

Typical escalation resolution time: within 24–48 working hours, depending on issue complexity.

🧠 6️⃣ Tips for Effective Escalation

✅ Always include your Ticket ID, Registered Mobile, and Connection ID in your message.
✅ Keep your ONT and router powered ON for remote testing.
✅ Don’t raise duplicate complaints — follow up on the same ticket thread for faster handling.
✅ Escalate only after the initial response time has passed (e.g., 12–24 hours for technical issues).
✅ Attach screenshots or photos if relevant (e.g., LOS light blinking).

📍 Mahek Broadband Support Office

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in

💡 Quick Summary