Can I reconnect my old connection after permanent disconnection?

Yes, you can reconnect your old Mahek Broadband connection even after permanent disconnection — but it will be treated as a new connection setup. 🔁
Once your line has been released from the system, a fresh installation and reactivation process is required.

⚙️ 1. When a Connection Becomes “Permanently Disconnected”

A Mahek Broadband connection is marked as permanently disconnected when:

• It remains inactive or unpaid for more than 3 months (90+ days).
• The fiber port, IP, and router allocation are released from the network.
• Your address slot becomes available for new customers in that area.

💡 Your old account ID becomes inactive, but you can still reactivate under the same name or address.

🧾 2. Reconnection Procedure

1. Contact our support team at 📞 +91 022697 18061.
2. Share your old registered mobile number or address.
3. Our team will check fiber feasibility at your location.
4. If available, a technician visit will be scheduled for installation.
5. Pay the standard connection or reactivation charges to resume service.

⚙️ Reconnection charges usually range between ₹200 – ₹500, depending on material and area.

📡 3. What You’ll Get After Reconnection

• A new active customer ID
• Fresh router configuration or reinstallation (if required)
• Option to keep your existing router if it’s in working condition
• Full access to your selected new plan immediately after payment

🧭 4. Pro Tips

✅ To avoid reconnection costs, renew within the 3-month grace period.
✅ Keep your fiber line and router safe even if the connection is inactive.
✅ Choose a long-term plan (6 or 12 months) for hassle-free continuity.

🧾 5. Quick Summary

📞 Need Help Reconnecting?

📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 www.mahekbroadband.in