If your Wi-Fi or internet connection keeps disconnecting frequently, it could be caused by signal interference, weak power supply, router placement, or a configuration issue.
This problem is common and can usually be fixed with a few simple checks — or with help from our support team.
🧭 Step-by-Step Troubleshooting
⚙️ 1. Check Fiber Signal Stability (ONT Lights)
Start by inspecting your ONT (Optical Network Terminal):
| Light | Status | Meaning |
|---|---|---|
| PON (Green / Stable) | ✅ Connection active | |
| LOS (Red / Blinking) | ⚠️ Fiber signal lost or unstable |
➡️ If LOS is red or blinking, contact Mahek Broadband immediately — your fiber signal may be fluctuating or cut.
📶 2. Check Router Power & Reboot
- Ensure your router’s power adapter is properly connected and not loose.
- Avoid connecting it to overloaded extension boards.
- Restart your router once every few days to refresh the connection.
⚡ Unstable voltage or frequent power cuts can cause random router disconnections.
📍 3. Reposition Your Router
Router placement plays a big role in Wi-Fi stability:
- Keep it in the center of your home or open space.
- Avoid placing near walls, mirrors, metal surfaces, or microwaves.
- Keep it away from other routers or Bluetooth devices that may cause interference.
💡 If your router has antennas, position them upright for better range.
🔁 4. Check Device Overload
- Each router has a limit on how many devices it can handle at once.
- If too many phones, TVs, or smart devices are connected, it may cause drops.
➡️ Action: Disconnect unused devices or upgrade to a dual-band router for higher capacity.
🧰 5. Update Router Firmware
- Outdated firmware can cause performance or disconnect issues.
- Our technicians can update your router firmware remotely or during a scheduled visit.
🔌 6. Inspect LAN & Fiber Cable Connections
- Check that the LAN cable between ONT and router is tight and undamaged.
- Fiber cable should not be bent sharply or pressed under furniture.
- Damaged or loose cables can cause random connection loss.
🔧 If Problem Persists
Our technical team can run remote diagnostics and fix the issue:
- Check router logs and signal stability.
- Reconfigure your connection (PPPoE reset if needed).
- Send a technician for line inspection or router replacement if required.
💸 Service Charges
- Within 7 days of installation: Free technician check-up.
- After 7 days:
- Configuration fixes — ✅ Free
- Cable or router replacement (if required) — 💰 Charged as per actual material used
📞 Contact for Connection Drop Issues
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Please share:
- Registered Name or Customer ID
- Description (e.g., “Router disconnects every 10–15 minutes”)
- Router model (if known)
💡 Pro Tips to Keep Connection Stable
- Use a UPS or surge protector to avoid power interruptions.
- Restart router once a week to clear internal cache.
- For heavy users or multi-device homes, choose a dual-band or gigabit router.
- Avoid pressing the “Reset” button unless instructed by Mahek support.
