If you decide to cancel your installation request after making the payment but before completion, Mahek Broadband will review your case and process a partial or full refund depending on the stage of your order and any costs already incurred during preparation.
🔄 Before Installation Begins
If your installation has not yet started (no technician assigned or material dispatched):
✅ You are eligible for a full refund, after basic administrative verification.
Refunds are typically processed within 7–10 working days to your original payment method.
🧰 After Installation Work Has Started
If installation work or feasibility has already started:
- Feasibility or material costs (like fiber cable usage or site inspection) may be deducted.
- Remaining balance, if any, will be refunded to your account.
- In some cases, if the work is nearly complete, cancellation may be treated as a disconnection request instead.
💡 Example: If the fiber line has been laid or router configured at your location, applicable service costs will be deducted before refund.
⚙️ Key Points
- Cancellation after full setup is not eligible for a refund — the plan will be considered active.
- All refunds are processed in accordance with our official Refund Policy.
- The timeline for refund completion may vary based on bank or payment gateway processing times.
🧾 Refund Request Process
- Contact our support team via phone, WhatsApp, or email.
- Provide your payment details and installation reference ID.
- Refund confirmation will be shared once verified by our billing department.
📞 To Cancel or Check Refund Status
📞 +91 022 697 18061
📱 WhatsApp: +91 8788412303
✉ support@mahekbroadband.in
Summary:
If you cancel before installation, you’ll get a full refund.
If you cancel after installation has started, applicable feasibility or material costs will be deducted.
