At Mahek Broadband, our billing system is fully prepaid, transparent, and designed for customer convenience.
💠 1️⃣ Billing Overview
- All internet and OTT plans are prepaid — payment must be made before activation or renewal.
- Each plan comes with a validity period (monthly, quarterly, half-yearly, or yearly).
- Once the plan expires, service will pause automatically until renewal.
- Invoices are generated instantly after successful payment and can be viewed anytime through the Customer Portal or Mahek Broadband App.
🖥️ Login to Customer Portal:
👉 https://login.mahekbroadband.in
📱 Download Android App:
👉 Google Play Store Link
💠 2️⃣ Accepted Payment Methods
You can pay your Mahek Broadband bills using any of the following methods:
- 💳 Online via Razorpay Gateway (secured payment)
- 💰 Cash Payment at authorized Mahek Broadband counters
- 📱 UPI Apps: GPay, PhonePe, Paytm, or BHIM
- 🏦 QR Code Payments (scan and pay)
- 💳 Debit / Credit Card (Visa, MasterCard, Rupay, etc.)
All payments are processed through secure, verified gateways, ensuring your financial data remains protected.
👉 Mahek Broadband does not store card or UPI details on its servers for customer security.
(Ref: Privacy Policy Section – Payment & Billing Information)
💠 3️⃣ Checking Your Billing & Payment History
You can access all your payment details anytime:
- Log in to the Customer Portal.
- Go to “My Account → Payments”.
- View all invoices, receipts, and transaction history.
This section also shows:
- Current active plan
- Expiry date
- Total data usage
- Previous billing cycles
💠 4️⃣ Failed or Duplicate Payments
If your payment fails or you’re charged twice:
- Contact our billing team immediately at support@mahekbroadband.in or call +91 02269718061.
- Duplicate or failed payments are refunded or adjusted in the next billing cycle within 7–10 working days.
(Ref: Refund Policy Section 5 & 6)
💠 5️⃣ Refund & Cancellation Rules
- Once a plan is activated, the payment is non-refundable.
- Refunds are only issued if:
- Service installation failed due to network issues, or
- Duplicate payment occurred.
- Installation or router setup charges are non-refundable after setup completion.
(Ref: Refund Policy Sections 1–3)
💠 6️⃣ Taxes & Invoices
- All payments are inclusive of GST as per government regulations.
- Tax invoices can be downloaded anytime from your account.
- Every invoice clearly mentions plan details, validity, and GST breakdown for complete transparency.
💠 7️⃣ Support & Assistance
For any billing or payment-related help, you can reach out to:
📍 Mahek Broadband
Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
📞 +91 022697 18061
✉ support@mahekbroadband.in
🌐 https://mahekbroadband.in
