How do I check complaint or ticket status?

After raising a complaint with Mahek Broadband, you can easily track its progress, technician assignment, and resolution updates using multiple convenient options — such as WhatsApp, Customer Portal, Mobile App, or Email.
This ensures you stay informed at every step until your issue is resolved.

⚙️ 1️⃣ Ways to Check Complaint or Ticket Status

📲 Option 1: WhatsApp Updates (Most Convenient)

If you raised your complaint via WhatsApp on +91 87884 12303, your ticket will be automatically tracked in the same chat.

You can simply send:

“Check my complaint status”
or
“Ticket update please”

Our system will reply with your latest ticket status, such as:

• 🟡 In Progress — Technician assigned or issue being checked.
• 🟢 Resolved — Issue fixed successfully.
• 🔴 Pending — Awaiting user confirmation or access.

✅ You can also follow up by replying to your existing chat — no need to start a new one.

💻 Option 2: Mahek Broadband Customer Portal

You can log in to your account and track complaint details in real time.

🔗 Portal Link: https://login.mahekbroadband.in

Steps:

1. Go to the login page and enter your credentials.
2. Click on “Complaints” or “Tickets” section.
3. View your Ticket ID, date, issue type, and current status.
4. You can also close or update your complaint once resolved.

💡 The portal also lets you view payment history, active plan, and fiber usage reports.

📱 Option 3: Mahek Broadband Mobile App

Prefer checking on your phone? Use our official Android app for the same.

📲 Download from Play Store:
Mahek Broadband App

Inside the app:

• Go to Menu → Complaints / Tickets
• Tap on your latest ticket to see:
  • Assigned technician name
  • Estimated resolution time
  • Status (In Progress / Resolved / Closed)
  • Remarks or update history

You can also raise a new ticket directly through the app.

✉️ Option 4: Email Confirmation

If you raised a complaint via support@mahekbroadband.in, you will:

• Receive a Ticket ID in the reply email.
• Get automatic updates once your issue is reviewed or resolved.
• You can check status by replying with your Ticket ID and the word “status.”

🧩 2️⃣ Example Status Messages You Might Receive

🧾 3️⃣ Typical Complaint Flow

1️⃣ Complaint logged via WhatsApp / Call / Portal
2️⃣ Ticket ID generated and confirmation shared
3️⃣ Technician assigned based on area
4️⃣ Status updates sent automatically (In Progress → Resolved)
5️⃣ Feedback or rating request after closure

⚙️ 4️⃣ If Your Ticket Shows “Pending” for Long

If your issue remains open beyond the expected time:

• Reply on WhatsApp or email with “Follow-up on Ticket #MBXXXX.”
• Or call our support line 📞 022 697 18061 for escalation.
• For delays over 24 hours, email support@mahekbroadband.in with subject “Escalation – Pending Ticket.”

🧰 5️⃣ Important Tips for Tracking

✅ Always note your Ticket ID when you raise a complaint.
✅ Avoid raising duplicate complaints — it can delay resolution.
✅ Keep your ONT and router powered ON during tracking (so technicians can test remotely).
✅ You’ll receive WhatsApp or call confirmation once your ticket is closed.

📍 Mahek Broadband Support

Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in

💡 Quick Summary