At Mahek Broadband, we aim to complete every new installation within 24–72 working hours after payment confirmation.
However, in rare cases, delays may occur due to technical, logistical, or external factors.
If your installation is delayed, we immediately prioritize your request and keep you updated until completion.
🕒 Common Reasons for Installation Delays
- Pending Feasibility Check:
If your building or area requires a network feasibility survey or society approval before setup. - Technical Issues:
- Temporary fiber cut or maintenance in your area
- Shortage of active ports in the nearest distribution point
- Weather or Power Outage:
Heavy rain, flooding, or power failures can slow down outdoor fiber work. - Customer Unavailability:
If our technician visits but access to the premises isn’t available, the installation is rescheduled for your convenience. - New Area Network Expansion:
For newly added or under-development areas, installation may take slightly longer due to new cable routing or permission processes.
🔁 What We Do If There’s a Delay
- Our support team will notify you by call or WhatsApp with the updated installation schedule.
- If the delay exceeds normal working timelines, your order receives priority handling.
- In rare long delays (beyond feasibility or technical limits), refunds or adjustments are processed in line with our Refund Policy.
💡 Customer Tip
You can always track your connection status or installation progress by contacting our support directly:
📞 +91 022 697 18061 | 📱 WhatsApp: +91 8788412303 | ✉ support@mahekbroadband.in
🧭 Summary
| Cause of Delay | Typical Resolution |
|---|---|
| Network or feasibility issue | Technician visit or rerouting within 1–3 days |
| Weather / fiber cut | Auto-repair within 24–48 hours |
| Building permission pending | Coordinated via society management |
| Customer unavailable | Rescheduled at next available slot |
Rest assured: Mahek Broadband always keeps your installation on high priority and ensures you stay informed every step of the way.
