Yes — you can easily raise a support ticket or service request via WhatsApp with Mahek Broadband’s dedicated support team.
It’s the fastest and most convenient way to report issues like no internet, slow speed, router problems, or plan renewal queries — without needing to log in or call the helpline.
⚙️ 1️⃣ WhatsApp Support Details
📲 Official WhatsApp Number: +91 87884 12303
✅ Available for:
- Technical complaints (e.g., “No Internet,” “LOS light blinking,” etc.)
- Plan renewals or upgrades
- Installation and relocation requests
- Payment or invoice confirmation
- OTT activation or router assistance
🕙 WhatsApp Support Hours:
Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 1:00 PM
🧩 2️⃣ How to Raise a Ticket via WhatsApp
Step 1️⃣: Save the Number
Save Mahek Broadband Support – +91 87884 12303 to your contacts.
Step 2️⃣: Send a Message
Send a message with the following details:
Hello Mahek Broadband,
My internet is not working since morning.
Name: [Your Full Name]
Registered Mobile: [Your Mobile Number]
Connection ID (if known): [e.g., MB4012]
Address: [Your Complete Address or Building Name]
Issue: [Brief Description of Problem]
Step 3️⃣: Wait for Confirmation
- Our team will verify your details and log a ticket in our system.
- You’ll receive a confirmation message or ticket ID for tracking your issue.
📩 You may also get updates or closure confirmation once the issue is resolved.
⚙️ 3️⃣ Types of Requests Accepted via WhatsApp
| Request Type | Example | Response Time |
|---|---|---|
| Technical Complaint | No internet / LOS light red | Within 1–2 hours |
| Billing or Payment Query | Payment done, plan not active | Within 2–4 hours |
| Plan Renewal / Upgrade | Upgrade from 50 Mbps to 100 Mbps | Same day |
| Installation / Relocation | Shifting connection to new address | Within 24–48 hours |
| Feedback / Service Rating | Share your experience | Anytime |
⚙️ 4️⃣ Important Notes
- Always message from your registered mobile number for faster verification.
- You can also send screenshots (like router lights or payment receipts).
- If your issue is urgent (like fiber disconnection), our agent may schedule a technician visit directly.
- Messages sent after hours are automatically logged and handled when support resumes.
🧰 Other Support Options
| Channel | Contact | Use Case |
|---|---|---|
| 📞 Call Support | 022 697 18061 | For urgent issues needing immediate assistance |
| ✉️ Email Support | support@mahekbroadband.in | For detailed queries, billing, or documentation |
| 🌐 Customer Portal | login.mahekbroadband.in | To raise/view tickets and check plan details |
| 📱 Android App | Play Store Link | Manage account and complaints on the go |
💡 Quick Tips
✅ Always mention your name and registered number in every message.
✅ Avoid sending messages to unofficial numbers — use only +91 87884 12303.
✅ Keep router powered ON during remote troubleshooting.
✅ Save the ticket ID for follow-up if the issue takes longer to resolve.
📍 Mahek Broadband Office
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | ✉ support@mahekbroadband.in
