In general, Mahek Broadband payments are non-transferable, as each payment is linked to a specific Customer ID in our billing system.
However, in special cases (like duplicate payments or family accounts), our billing team may help you manually adjust or transfer the amount after verification.
💠 1️⃣ Why Payments Aren’t Auto-Transferable
Each payment made through Razorpay, UPI, or cash is automatically tied to your unique account number or Customer ID for:
- Accurate billing and plan activation
- Legal tax invoice generation
- GST compliance and audit records
Since invoices are generated under your specific account, direct transfers between customers aren’t automatically possible.
(Ref: Refund Policy – Adjustment & Non-Transfer Conditions)
💠 2️⃣ When Transfers Are Allowed
Mahek Broadband may allow manual payment transfer or adjustment only in the following verified situations:
- 💰 Payment made to the wrong Customer ID by mistake
- 🔁 Duplicate payment made on one ID, but another ID needs renewal
- 🏠 Multiple connections under the same person or family (e.g., home + office)
- ⚙️ Account migration (relocation within service area)
Each request is reviewed on a case-by-case basis by our Billing & Accounts Department.
💠 3️⃣ How to Request a Transfer
If you need to transfer or adjust a payment:
- 📧 Email: support@mahekbroadband.in
or
💬 WhatsApp: +91 8788412303 - Provide the following details:
- Source Customer ID (where payment was made)
- Target Customer ID (where you want to transfer it)
- Payment Date, Amount & Transaction ID
- Screenshot of payment (if available)
- Our team will verify ownership of both accounts and confirm your transfer request.
- Once approved, the payment will be manually adjusted within 24–48 working hours.
💠 4️⃣ Transfer Limitations
⚠️ Keep in mind:
- Transfers can only be made between accounts registered under the same name, address, or family.
- Payments cannot be split between two different connections.
- GST invoices cannot be reissued once payment is linked to an ID.
- Requests must be made within 7 working days of the original payment.
💠 5️⃣ Best Alternative — Adjustment
If a transfer isn’t possible, the paid amount can be credited as an adjustment to your existing account and used during your next renewal.
This ensures your payment is never lost or wasted.
(Ref: Refund Policy Section 5 – Adjustment Option)
💠 6️⃣ Billing & Payment Support
📞 +91 022697 18061
📧 support@mahekbroadband.in
📱 WhatsApp (Billing Team): +91 8788412303
📍 Shop No. 2, Balkrishna Apt, Musaji Galli Road, Vasai West – 401201, Maharashtra
🌐 https://mahekbroadband.in
