When you raise a complaint with Mahek Broadband, sharing complete and accurate details helps our technical team resolve your issue faster and more efficiently.
Providing all the required information ensures our support staff can quickly identify your account, check your connection status, and take action without delays.
⚙️ 1️⃣ Information Required When Raising a Complaint
Whenever you contact us via WhatsApp, phone, email, or the customer portal, please include the following details 👇
🧍♂️ 1. Full Name (Registered Name)
- The name under which your Mahek Broadband connection is registered.
✅ Example: Ravi Sharma
📞 2. Registered Mobile Number
- The mobile number you provided at the time of installation or plan activation.
- Helps us verify your account instantly.
✅ Example: +91 98765 43210
🆔 3. Connection ID / Customer ID (if available)
- Found in your installation message, bill, or customer portal.
- Speeds up technician assignment.
✅ Example: MB4012
🔗 You can find it here: https://login.mahekbroadband.in
📍 4. Installation Address or Building Name
- Mention your full address or society name for field technicians to locate you easily.
✅ Example: Flat 204, Balkrishna Apartment, Musaji Galli, Vasai West – 401201
⚙️ 5. Issue Description
- Describe the exact problem you are facing.
✅ Example messages: - “Internet not working since morning”
- “LOS light blinking red on ONT”
- “Speed dropping below plan limit”
- “Router keeps disconnecting”
💡 Tip: Be specific — mention when the issue started and if it happens on all devices or only one.
🕐 6. Time of Occurrence (Optional but Helpful)
- Note when the issue started (e.g., Today 7:30 AM or Since yesterday evening).
This helps us trace any local outage or power-related event during that time.
📸 7. Photos or Screenshots (if possible)
- Attach clear images of your router/ONT lights, speed test, or error messages.
✅ This visual info helps technicians identify whether the issue is local (device) or network-based.
⚙️ 2️⃣ Example Complaint Format (for WhatsApp or Email)
Hello Mahek Broadband,
My internet is not working since 8:00 AM today.
Name: Ravi Sharma
Registered Mobile: 9876543210
Connection ID: MB4012
Address: Flat 204, Balkrishna Apt, Musaji Galli, Vasai West – 401201
Issue: LOS light blinking red on ONT
Preferred Contact Time: Anytime after 2 PM
📲 Send this to: +91 87884 12303 (WhatsApp)
📧 Or email it to: support@mahekbroadband.in
🧩 3️⃣ Complaint Channels
| Method | Contact | Best For |
|---|---|---|
| 📞 Phone Call | 022 697 18061 | Urgent or critical issues |
| +91 87884 12303 | Quick complaint or plan queries | |
| ✉️ Email | support@mahekbroadband.in | Billing or attachment-based support |
| 🌐 Customer Portal | login.mahekbroadband.in | To view status and track tickets |
⚙️ 4️⃣ Complaint Tracking
Once your complaint is registered:
- You’ll receive a ticket ID or confirmation message.
- You can track its progress through the Customer Portal or WhatsApp updates.
- Most issues are resolved within 24 working hours, depending on location and type.
🧰 5️⃣ Pro Tips for Faster Resolution
✅ Always send your message from the registered mobile number.
✅ Keep router and ONT powered ON during remote checks.
✅ Avoid raising duplicate complaints for the same issue — it may delay response.
✅ Mention if your neighbors or same-building users are facing similar issues (helps identify area-wide problems).
✅ Provide screenshot or photo evidence whenever possible — it reduces troubleshooting time.
📍 Mahek Broadband Support
Mahek Broadband
🏢 Shop No. 02, Balkrishna Apt, Musaji Galli Road,
Vasai West – 401201, Maharashtra
📞 022 697 18061 | 📲 +91 87884 12303 | ✉ support@mahekbroadband.in
